14 Day Classic South Africa with Victoria Falls

From

$3539

Land Only

$4949*

Air & Land

14 Day Classic South Africa with Victoria Falls

From

$3539

Land Only

$4949*

Air & Land


Video
Book Now!

Featured Hotels

(Hotels may vary based on departure day of the week)

Click a Date to Book Online

Click a Date to Book Online

2024 Dates & Prices Single Supplement: $450
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Mon, Apr 15  (Sold Out) $3449 $5079*
Fri, Apr 19  (Sold Out) $3799 $5319*
Sun, Apr 21  (Sold Out) $3499 $5039*
Wed, Apr 24  (Sold Out) $3749 $5379*
Fri, Apr 26  (Sold Out) $3549 $5209*
Wed, May 01  (Sold Out) $3749 $5359*
Fri, May 03  (Sold Out) $3849 $5429*
Mon, May 06  (Sold Out) $3849 $5309*
Wed, May 08  (Sold Out) $3749 $5249*
Sun, May 12  (Sold Out) $3999 $5339*
Mon, May 13  (Sold Out) $3849 $5349*
Wed, May 15  (Sold Out) $3749 $5539*
Sun, May 19  (Sold Out) $3999 $5289*
Mon, May 20  (Sold Out) $3799 $5289*
Wed, May 22  (Sold Out) $3469 $4959*
Fri, May 24  (Sold Out) $3749 $5499*
Sun, May 26  (Sold Out) $3749 $5119*
Sun, Jun 02  (Sold Out) $3699 $5719*
Wed, Jun 05  (Sold Out) $3699 $5559*
Fri, Jun 07  (Sold Out) $3699 $5659*
Wed, Jun 12  (Sold Out) $3699 $5689*
Wed, Jun 19  (Sold Out) $3699 $5619*
Fri, Jun 21  (Sold Out) $3749 $5739*
Fri, Jun 28  (Sold Out) $3699 $5869*
Wed, Jul 03  (Sold Out) $3899 $6269*
Fri, Jul 05  (Sold Out) $3799 $5969*
$3899 $5899*
Fri, Jul 26  (Sold Out) $3899 $6009*
Sun, Aug 04  (Sold Out) $3899 $6079*
$3899 $5799*
Fri, Aug 23  (Sold Out) $3899 $5319*
Mon, Aug 26  (Sold Out) $3899 $5449*
$3899 $5529*
$4149 $5639*
$4149 $5629*
Only 1 seat left! $4149 $5639*
$4149 $5759*
Mon, Sep 09  (Sold Out) $4149 $5709*
Wed, Sep 11  (Sold Out) $4149 $5609*
$4149 $5739*
$3899 $5389*
Sun, Sep 15  (Sold Out) $4149 $5739*
$4149 $5609*
$4149 $5819*
$4149 $5799*
$3899 $5389*
$3899 $5489*
$3899 $5509*
$3899 $5569*
$3999 $5709*
Only 1 seat left! $3999 $5709*
$3999 $5509*
$3899 $5389*
Sun, Oct 13  (Sold Out) $3999 $5939*
$3999 $5519*
$3899 $5409*
$3799 $5209*
$3699 $5369*
$3669 $4949*
$3799 $5079*
Sun, Nov 03  (Sold Out) $3999 $5329*
$3669 $4979*
$3649 $4979*
Mon, Nov 11  (Sold Out) $3849 $5129*
$3699 $5279*
$3649 $5079*
$3539 $5079*
$3749 $5119*
$3699 $5649*
 
2025 Dates & Prices Single Supplement: $450
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
$3679 $5089*
$3679 $5349*
$3899 $5309*
$3899 $5179*
Sun, Feb 02  (Sold Out) $4099 $5449*
$4099 $5489*
$4099 $5409*
$4099 $5379*
$4049 $5508*
$4099 $5649*
$4099 $5549*
$4099 $5549*
$4049 $5508*
$4099 $5649*
$4099 $5549*
$4099 $5649*
$4099 $5549*
$4049 $5508*
$4099 $5649*
$4099 $5549*
$4099 $5549*
$4049 $5508*
$4099 $5649*

Not Included:
Optional tours and gratuities.


Additional Information:
Land only price does not include arrival transfer, but does include flights Cape Town-Durban, Johannesburg-Victoria Falls & Victoria Falls-Johannesburg.

Passengers should select international flights from Johannesburg that depart no earlier than 7:30 PM on day 14. The flight from Victoria Falls arrives to Johannesburg at approximately 3:30 PM. Passengers with late evening flights will have a long layover in Johannesburg airport.

Children under 12 years of age are not permitted on open vehicle game drives in Kruger National Park.

Please note, all passport holders should have four or more entirely blank (unstamped) visa pages in their passport when traveling to South Africa, Zimbabwe, and eSwatini. Click here for more information.


Accommodation Details:
Triple rooms are not available for this package.

Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.

Is This Trip Right for You?

This active program covers a good amount of ground each day. Expect from three to four hours walking on some touring days. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. A few early wake-ups are required. There are two long days spent on the coach between eSwatini and Hazyview, as well as between Hazyview and Johannesburg. For your comfort, several stops will be made along the way including a lunch break. While the majority of the tour will be performed in an air-conditioned motor coach, game drives will be conducted in small safari vehicles that cannot be air-conditioned. While the majority of South Africa is malaria-free, visitors to Kruger National Park are encouraged to consult their health-care providers regarding malaria prophylaxis. We suggest you check with your health-care provider before signing up for this tour. During this tour, you may come into proximity of wild animals whose actions can be unpredictable. Certain inherent risks are involved which should be considered at your own discretion. Short power outages are a regular occurrence in South Africa. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. This is a Classic program. For more information, click here.

Accommodation Details





Room 1


  • Requests are not guaranteed and are subject to each hotel's discretion and availability

Additional Nights

Flight Details



Escorted Package Includes

  • Flights New York-Cape Town, Johannesburg-New York
    Other departure cities available. Click on date of departure for selection and prices
  • Airline taxes & fuel surcharges
  • All intra-flights: Cape Town-Durban, Johannesburg-Victoria Falls & Victoria Falls-Johannesburg
  • 12 nights accommodations
    • 4 nights Cape Town
    • 1 night Hluhluwe
    • 1 night Mbabane (eSwatini)
    • 2 nights Hazyview
    • 2 nights Johannesburg
    • 2 nights Victoria Falls
  • Hotel taxes, fees & service charges
  • Hotel porterage
  • Arrival transfer included only with airfare purchase on package arrival dates†
  • Departure transfer
  • 20 meals: 12 breakfasts, 3 lunches, 5 dinners
  • Sightseeing per itinerary in modern air-conditioned motor coach
  • Game drives in modern 10-seater safari vehicles
  • Services of English-speaking tour manager throughout
  • Entrance fees per itinerary

Special Features

  • Experience Cape Town, during the city tour pass by Castle of Good Hope, the Grande Parade and visit Table Mountain
  • In the course of the Cape Peninsula tour, visit the Cape of Good Hope reserve and view the penguin colonies at Boulders Beach
  • Game viewing cruise on the St Lucia Estuary, a uniquely diverse ecosystem
  • Game drive through Hluhluwe-Imfolozi Game Reserve
  • A thrilling game drive in an open-vehicle through Kruger National Park
  • In Soweto, the most metropolitan township, visit Nelson Mandela's former home
  • Visit spectacular Victoria Falls, a UNESCO World Heritage Site
  • Enjoy a sunset cruise on the mighty Zambezi River

†Arrival transfer is available for purchase for land only or on alternative flight dates

Is This Trip Right for You?

This active program covers a good amount of ground each day. Expect from three to four hours walking on some touring days. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. A few early wake-ups are required. There are two long days spent on the coach between eSwatini and Hazyview, as well as between Hazyview and Johannesburg. For your comfort, several stops will be made along the way including a lunch break. While the majority of the tour will be performed in an air-conditioned motor coach, game drives will be conducted in small safari vehicles that cannot be air-conditioned. While the majority of South Africa is malaria-free, visitors to Kruger National Park are encouraged to consult their health-care providers regarding malaria prophylaxis. We suggest you check with your health-care provider before signing up for this tour. During this tour, you may come into proximity of wild animals whose actions can be unpredictable. Certain inherent risks are involved which should be considered at your own discretion. Short power outages are a regular occurrence in South Africa. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. This is a Classic program. For more information, click here.
Book Now!
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Note: your itinerary will change depending upon the day of the week you depart. Click a day above to see what is included.

DAY 1, Sunday - Depart for South Africa
Depart for South Africa

DAY 2, Monday - Arrive in Cape Town
Arrive in Cape Town. As you transfer to your hotel, you'll see the towering symbol of the city - Table Mountain. The rest of the day is at leisure
Overnight: Cape Town

DAY 3, Tuesday - Cape Town City Tour
This morning, embark on a half day Cape Town city and Table Mountain tour. Drive past famous landmarks such as the Castle of Good Hope, City Hall, the Grand Parade, and St. George's Cathedral. The route then leads to Kloof Nek and Table Mountain. Ascend to the top (weather permitting) by means of a cable car.* Afterward, you will have the opportunity to learn the three-billion-year-old story of diamonds while touring the prominent Shimansky Jewelers. Following the tour (or for those who do not wish to participate) stroll through the V & A Shopping Mall before returning to your hotel. Tonight, attend an orientation meeting with your Tour Manager, followed by dinner
*Table Mountain Aerial Cableway will be closed between Jul 15 - Sep 1, 2024.
Overnight: Cape Town
Meals: Breakfast, Dinner

DAY 4, Wednesday - Cape Peninsula Tour
Depart on a full day Cape Peninsula Tour with lunch along the way. After a stop at the fishing village of Hout Bay, continue to the Cape of Good Hope Nature Reserve. Then, following the coastline along False Bay, return to Cape Town after lunch. On the way, visit the penguin colonies at Boulders Beach, and the Kirstenbosch National Botanical Gardens. Tonight, attend the optional Traditional African Dinner Experience for an evening of live performances and African gastronomy before returning to the hotel
Optional: Traditional African Dinner Experience
Overnight: Cape Town
Meals: Breakfast, Lunch

DAY 5, Thursday - Full Day in Cape Town
Enjoy the day at leisure in Cape Town. Perhaps join the optional South African Wine Tour, which takes you along the country's principal wine route to the towns of Paarl, Franschhoek and Stellenbosch with tastings along the way. Alternatively, thrill seekers will not want to miss the optional excursion to "Shark Alley" to experience shark cage diving.* Tonight, experience local culture at the optional Home Hosted Dinner
*The South African Wine Tour and Full Day Shark Cage Diving operate simultaneously. Passengers may opt to participate in only one of these tours
Optional: South African Wine Tour
Optional: Full Day Shark Cage Diving
Optional: Home Hosted Dinner in Cape Town
Overnight: Cape Town
Meals: Breakfast

DAY 6, Friday - Flight to Durban, Game Viewing Cruise on the St. Lucia Estuary
This morning transfer to the airport for your flight to Durban. Upon arrival in the early afternoon, drive to St. Lucia. Later, embark on a game viewing cruise that takes you on the St. Lucia Estuary, home to Nile crocodiles, hippopotami, sea turtles, and even sharks. This evening, dinner is at the hotel
Overnight: Hluhluwe
Meals: Breakfast, Dinner

DAY 7, Saturday - Game Drive in Hluhluwe-Imfolozi Game Reserve, Travel to eSwatini
After an early breakfast, travel to the Hluhluwe-Imfolozi Game Reserve, situated in northern KwaZulu Natal, which is famous for its conservation of black and white rhinos. Home to Africa's "Big Five." You may have a chance to see elephant, Cape buffalo, lion, leopard, and rhino during your morning game drive through the reserve. Continue to the border of the Kingdom of eSwatini,* an independent kingdom within the borders of South Africa. Stop at a handicraft market this afternoon before arriving at your hotel in the early evening
*Note: eSwatini is an independent country from South Africa and therefore has different entry requirements. Non-US passport holders are responsible to check if a visa is required for eSwatini in addition to all other countries on their itinerary
Overnight: Mbabane (eSwatini)
Meals: Breakfast

DAY 8, Sunday - eSwatini Sightseeing and Matsamo Village Visit
After breakfast visit the Ngwenya glass factory, where visitors can watch glass blowers create a range of African animals, and tableware made from recycled glass that is collected by the children of eSwatini. Transfer to the South African border and visit Matsamo Cultural Village where you can learn more about the Swati traditions and customs. Enjoy traditional Swati cuisine along with dance and song performances. Later, continue to the hotel in time for dinner
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 9, Monday - Kruger National Park Game Drive
Upon departure from the hotel, a pre-packed breakfast will be provided for you. Then, on to Kruger National Park for a full day open-vehicle game drive. You may have a chance to see lion, elephant, giraffe, or zebra in their natural habitat. After stopping at a rest camp for lunch, continue your game drive. End the day with dinner at the hotel
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 10, Tuesday - Travel to Johannesburg
Depart after breakfast, on a long drive today. Travel via Konwyn Pass, offering spectacular views over the Lowveld and visit the 213 foot Mac Mac Waterfall in the Mac-Mac Forest Nature Reserve. Proceed to the historic logging town of Sabie, once a gold mining town, it now relies on forestry. Admire spectacular views of mountain passes and continue the drive, past the small town of Waterval Boven, nestled in the Drakensberg Mountains on the way to Johannesburg. Arrive late afternoon, and check into your hotel
Overnight: Johannesburg
Meals: Breakfast

DAY 11, Wednesday - Soweto Tour
Depart on a half day tour of Soweto. Drive by the former residence of Bishop Desmond Tutu and visit Nelson Mandela's former home. Continue to the Apartheid Museum, where you will journey through the racial segregation experienced by millions of South Africans. Cap off the day with dinner tonight
Overnight: Johannesburg
Meals: Breakfast, Dinner

DAY 12, Thursday - Flight to Victoria Falls & Sundowner Cruise
Transfer to the airport for your morning flight to Victoria Falls,* named a UNESCO World Heritage Site. Continue to the hotel to relax before embarking on a sundowner cruise on the Zambezi River, where you can encounter herds of buffalo and elephant
*Flights to Victoria Falls will arrive and depart into Victoria Falls, Zimbabwe or Livingstone, Zambia. The Livingstone airport is a 30-minute drive to the hotel in Victoria Falls, Zimbabwe
Overnight: Victoria Falls
Meals: Breakfast

DAY 13, Friday - Guided Tour of Victoria Falls
This morning, take a guided tour of the Victoria Falls, one of the "Seven Natural Wonders of the World". The walking safari takes you through the magnificent rainforest to view the Cataracts, Livingstone's statue and a wide variety of birds and plants. The rest of the day is yours to discover this beautiful area independently, or join the optional Helicopter Flight over Victoria Falls. Experience the spectacular waterfalls on a thrilling helicopter flight. A truly once in a lifetime opportunity not to be missed
Optional: Helicopter Flight over Victoria Falls
Overnight: Victoria Falls
Meals: Breakfast

DAY 14, Saturday - Depart South Africa
After breakfast, fly to Johannesburg and connect to your international departure flight this evening. Please select flights that depart no earlier than 7:30 PM
Meals: Breakfast

DAY 1, Monday - Depart for South Africa
Depart for South Africa

DAY 2, Tuesday - Arrive in Cape Town
Arrive in Cape Town. As you transfer to your hotel, you'll see the towering symbol of the city - Table Mountain. The rest of the day is at leisure
Overnight: Cape Town

DAY 3, Wednesday - Cape Town City Tour
This morning, embark on a half day Cape Town city and Table Mountain tour. Drive past famous landmarks such as the Castle of Good Hope, City Hall, the Grand Parade, and St. George's Cathedral. The route then leads to Kloof Nek and Table Mountain. Ascend to the top (weather permitting) by means of a cable car.* Afterward, you will have the opportunity to learn the three-billion-year-old story of diamonds while touring the prominent Shimansky Jewelers. Following the tour (or for those who do not wish to participate) stroll through the V & A Shopping Mall before returning to your hotel. Tonight, attend an orientation meeting with your Tour Manager, followed by dinner
*Table Mountain Aerial Cableway will be closed between Jul 15 - Sep 1, 2024.
Overnight: Cape Town
Meals: Breakfast, Dinner

DAY 4, Thursday - Cape Peninsula Tour
Depart on a full day Cape Peninsula Tour with lunch along the way. After a stop at the fishing village of Hout Bay, continue to the Cape of Good Hope Nature Reserve. Then, following the coastline along False Bay, return to Cape Town after lunch. On the way, visit the penguin colonies at Boulders Beach, and the Kirstenbosch National Botanical Gardens. Tonight, attend the optional Traditional African Dinner Experience for an evening of live performances and African gastronomy before returning to the hotel
Optional: Traditional African Dinner Experience
Overnight: Cape Town
Meals: Breakfast, Lunch

DAY 5, Friday - Full Day in Cape Town
Enjoy the day at leisure in Cape Town. Perhaps join the optional South African Wine Tour, which takes you along the country's principal wine route to the towns of Paarl, Franschhoek and Stellenbosch with tastings along the way. Alternatively, thrill seekers will not want to miss the optional excursion to "Shark Alley" to experience shark cage diving.* Tonight, experience local culture at the optional Home Hosted Dinner
*The South African Wine Tour and Full Day Shark Cage Diving operate simultaneously. Passengers may opt to participate in only one of these tours
Optional: South African Wine Tour
Optional: Full Day Shark Cage Diving
Optional: Home Hosted Dinner in Cape Town
Overnight: Cape Town
Meals: Breakfast

DAY 6, Saturday - Flight to Durban, Game Viewing Cruise on the St. Lucia Estuary
This morning transfer to the airport for your flight to Durban. Upon arrival in the early afternoon, drive to St. Lucia. Later, embark on a game viewing cruise that takes you on the St. Lucia Estuary, home to Nile crocodiles, hippopotami, sea turtles, and even sharks. This evening, dinner is at the hotel
Overnight: Hluhluwe
Meals: Breakfast, Dinner

DAY 7, Sunday - Game Drive in Hluhluwe-Imfolozi Game Reserve, Travel to eSwatini
After an early breakfast, travel to the Hluhluwe-Imfolozi Game Reserve, situated in northern KwaZulu Natal, which is famous for its conservation of black and white rhinos. You may have a chance to see elephant, Cape buffalo, lion, leopard, and rhino during your morning game drive through the reserve. Time permitting, meet children at a local school before continuing to the border of the Kingdom of eSwatini,* an independent kingdom within the borders of South Africa. Stop at a handicraft market this afternoon before arriving at your hotel in early evening
*eSwatini is an independent country from South Africa and therefore has different entry requirements. Non-US passport holders are responsible to check if a visa is required for eSwatini in addition to all other countries on their itinerary
Overnight: Mbabane (eSwatini)
Meals: Breakfast

DAY 8, Monday - eSwatini Sightseeing and Matsamo Village Visit
After breakfast visit the Ngwenya glass factory, where visitors can watch glass blowers create a range of African animals, and tableware made from recycled glass that is collected by the children of eSwatini. Transfer to the South African border and visit Matsamo Cultural Village where you can learn more about the Swati traditions and customs. Enjoy traditional Swati cuisine along with dance and song performances. Later, continue to the hotel in time for dinner
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 9, Tuesday - Kruger National Park Game Drive
Upon departure from the hotel, a pre-packed breakfast will be provided for you. Then, on to Kruger National Park for a full day open-vehicle game drive. You may have a chance to see lion, elephant, giraffe, or zebra in their natural habitat. After stopping at a rest camp for lunch, continue your game drive. End the day with dinner at the hotel
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 10, Wednesday - Travel to Johannesburg
Depart after breakfast, on a long drive today. Travel via Konwyn Pass, offering spectacular views over the Lowveld and visit the 213 foot Mac Mac Waterfall in the Mac-Mac Forest Nature Reserve. Proceed to the historic logging town of Sabie, once a gold mining town, it now relies on forestry. Admire spectacular views of mountain passes and continue the drive, past the small town of Waterval Boven, nestled in the Drakensberg Mountains on the way to Johannesburg. Arrive late afternoon, and check into your hotel
Overnight: Johannesburg
Meals: Breakfast

DAY 11, Thursday - Soweto Tour
Depart on a half day tour of Soweto. Drive by the former residence of Bishop Desmond Tutu and visit Nelson Mandela's former home. Continue to the Apartheid Museum, where you will journey through the racial segregation experienced by millions of South Africans. Cap off the day with dinner tonight
Overnight: Johannesburg
Meals: Breakfast, Dinner

DAY 12, Friday - Flight to Victoria Falls & Sundowner Cruise
Transfer to the airport for your morning flight to Victoria Falls,* named a UNESCO World Heritage Site. Continue to the hotel to relax before embarking on a sundowner cruise on the Zambezi River, where you can encounter herds of buffalo and elephant
*Flights to Victoria Falls will arrive and depart into Victoria Falls, Zimbabwe or Livingstone, Zambia. The Livingstone airport is a 30-minute drive to the hotel in Victoria Falls, Zimbabwe.
Overnight: Victoria Falls
Meals: Breakfast

DAY 13, Saturday - Guided Tour of Victoria Falls
This morning, take a guided tour of the Victoria Falls, one of the "Seven Natural Wonders of the World". The walking safari takes you through the magnificent rainforest to view the Cataracts, Livingstone's statue and a wide variety of birds and plants. The rest of the day is yours to discover this beautiful area independently, or join the optional Helicopter Flight over Victoria Falls. Experience the spectacular waterfalls on a thrilling helicopter flight. A truly once in a lifetime opportunity not to be missed
Optional: Helicopter Flight over Victoria Falls
Overnight: Victoria Falls
Meals: Breakfast

DAY 14, Sunday - Depart South Africa
After breakfast, fly to Johannesburg and connect to your international departure flight this evening. Please select flights that depart no earlier than 7:30 PM
Meals: Breakfast

DAY 1, Wednesday - Depart for South Africa
Depart for South Africa

DAY 2, Thursday - Arrive in Cape Town
Arrive in Cape Town. As you transfer to your hotel, you'll see the towering symbol of the city - Table Mountain. The rest of the day is at leisure
Overnight: Cape Town

DAY 3, Friday - Cape Town City Tour
This morning, embark on a half day Cape Town city and Table Mountain tour. Drive past famous landmarks such as the Castle of Good Hope, City Hall, the Grand Parade, and St. George's Cathedral. The route then leads to Kloof Nek and Table Mountain. Ascend to the top (weather permitting) by means of a cable car.* Afterward, you will have the opportunity to learn the three-billion-year-old story of diamonds while touring the prominent Shimansky Jewelers. Following the tour (or for those who do not wish to participate) stroll through the V & A Shopping Mall before returning to your hotel. Tonight, attend an orientation meeting with your Tour Manager, followed by dinner
*Table Mountain Aerial Cableway will be closed between Jul 15 - Sep 1, 2024.
Overnight: Cape Town
Meals: Breakfast, Dinner

DAY 4, Saturday - Cape Peninsula Tour
Depart on a full day Cape Peninsula Tour with lunch along the way. After a stop at the fishing village of Hout Bay, continue to the Cape of Good Hope Nature Reserve. Then, following the coastline along False Bay, return to Cape Town after lunch. On the way, visit the penguin colonies at Boulders Beach, and the Kirstenbosch National Botanical Gardens. Tonight, attend the optional Traditional African Dinner Experience for an evening of live performances and African gastronomy before returning to the hotel
Optional: Traditional African Dinner Experience
Overnight: Cape Town
Meals: Breakfast, Lunch

DAY 5, Sunday - Full Day in Cape Town
Enjoy the day at leisure in Cape Town. Perhaps join the optional South African Wine Tour, which takes you along the country's principal wine route to the towns of Paarl, Franschhoek and Stellenbosch with tastings along the way. Alternatively, thrill seekers will not want to miss the optional excursion to "Shark Alley" to experience shark cage diving.* Tonight, experience local culture at the optional Home Hosted Dinner
*The South African Wine Tour and Full Day Shark Cage Diving operate simultaneously. Passengers may opt to participate in only one of these tours
Optional: South African Wine Tour
Optional: Full Day Shark Cage Diving
Optional: Home Hosted Dinner in Cape Town
Overnight: Cape Town
Meals: Breakfast

DAY 6, Monday - Flight to Durban, Game Viewing Cruise on the St. Lucia Estuary
This morning transfer to the airport for your flight to Durban. Upon arrival in the early afternoon, drive to St. Lucia. Later, embark on a game viewing cruise that takes you on the St. Lucia Estuary, home to Nile crocodiles, hippopotami, sea turtles, and even sharks. This evening, dinner is at the hotel
Overnight: Hluhluwe
Meals: Breakfast, Dinner

DAY 7, Tuesday - Game Drive in Hluhluwe-Imfolozi Game Reserve, Travel to eSwatini
After an early breakfast, travel to the Hluhluwe-Imfolozi Game Reserve, situated in northern KwaZulu Natal, which is famous for its conservation of black and white rhinos. You may have a chance to see elephant, Cape buffalo, lion, leopard, and rhino during your morning game drive through the reserve. Time permitting, meet children at a local school before continuing to the border of the Kingdom of eSwatini,* an independent kingdom within the borders of South Africa. Stop at a handicraft market this afternoon before arriving at your hotel in early evening
*eSwatini is an independent country from South Africa and therefore has different entry requirements. Non-US passport holders are responsible to check if a visa is required for eSwatini in addition to all other countries on their itinerary
Overnight: Mbabane (eSwatini)
Meals: Breakfast

DAY 8, Wednesday - eSwatini Sightseeing and Matsamo Village Visit
After breakfast visit the Ngwenya glass factory, where visitors can watch glass blowers create a range of African animals, and tableware made from recycled glass that is collected by the children of eSwatini. Transfer to the South African border and visit Matsamo Cultural Village where you can learn more about the Swati traditions and customs. Enjoy traditional Swati cuisine along with dance and song performances. Later, continue to the hotel in time for dinner
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 9, Thursday - Kruger National Park Game Drive
Upon departure from the hotel, a pre-packed breakfast will be provided for you. Then, on to Kruger National Park for a full day open-vehicle game drive. You may have a chance to see lion, elephant, giraffe, or zebra in their natural habitat. After stopping at a rest camp for lunch, continue your game drive. End the day with dinner at the hotel
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 10, Friday - Travel to Johannesburg
Depart after breakfast, on a long drive today. Travel via Konwyn Pass, offering spectacular views over the Lowveld and visit the 213 foot Mac Mac Waterfall in the Mac-Mac Forest Nature Reserve. Proceed to the historic logging town of Sabie, once a gold mining town, it now relies on forestry. Admire spectacular views of mountain passes and continue the drive, past the small town of Waterval Boven, nestled in the Drakensberg Mountains on the way to Johannesburg. Arrive late afternoon, and check into your hotel
Overnight: Johannesburg
Meals: Breakfast

DAY 11, Saturday - Soweto Tour
Depart on a half day tour of Soweto. Drive by the former residence of Bishop Desmond Tutu and visit Nelson Mandela's former home. Continue to the Apartheid Museum, where you will journey through the racial segregation experienced by millions of South Africans. Cap off the day with dinner tonight
Overnight: Johannesburg
Meals: Breakfast, Dinner

DAY 12, Sunday - Flight to Victoria Falls & Sundowner Cruise
Transfer to the airport for your morning flight to Victoria Falls,* named a UNESCO World Heritage Site. Continue to the hotel to relax before embarking on a sundowner cruise on the Zambezi River, where you can encounter herds of buffalo and elephant
*Flights to Victoria Falls will arrive and depart into Victoria Falls, Zimbabwe or Livingstone, Zambia. The Livingstone airport is a 30-minute drive to the hotel in Victoria Falls, Zimbabwe.
Overnight: Victoria Falls
Meals: Breakfast

DAY 13, Monday - Guided Tour of Victoria Falls
This morning, take a guided tour of the Victoria Falls, one of the "Seven Natural Wonders of the World". The walking safari takes you through the magnificent rainforest to view the Cataracts, Livingstone's statue and a wide variety of birds and plants. The rest of the day is yours to discover this beautiful area independently, or join the optional Helicopter Flight over Victoria Falls. Experience the spectacular waterfalls on a thrilling helicopter flight. A truly once in a lifetime opportunity not to be missed
Optional: Helicopter Flight over Victoria Falls
Overnight: Victoria Falls
Meals: Breakfast

DAY 14, Tuesday - Depart South Africa
After breakfast, fly to Johannesburg and connect to your international departure flight this evening. Please select flights that depart no earlier than 7:30 PM
Meals: Breakfast

DAY 1, Thursday - Depart for South Africa
Depart for South Africa

DAY 2, Friday - Arrive in Cape Town
Arrive in Cape Town. As you transfer to your hotel, you'll see the towering symbol of the city - Table Mountain. The rest of the day is at leisure
Overnight: Cape Town

DAY 3, Saturday - Cape Town City Tour
This morning, embark on a half day Cape Town city and Table Mountain tour. Drive past famous landmarks such as the Castle of Good Hope, City Hall, the Grand Parade, and St. George's Cathedral. The route then leads to Kloof Nek and Table Mountain. Ascend to the top (weather permitting) by means of a cable car.* Afterward, you will have the opportunity to learn the three-billion-year-old story of diamonds while touring the prominent Shimansky Jewelers. Following the tour (or for those who do not wish to participate) stroll through the V & A Shopping Mall before returning to your hotel. Tonight, attend an orientation meeting with your Tour Manager, followed by dinner
*Table Mountain Aerial Cableway will be closed between Jul 15 - Sep 1, 2024.
Overnight: Cape Town
Meals: Breakfast, Dinner

DAY 4, Sunday - Cape Peninsula Tour
Depart on a full day Cape Peninsula Tour with lunch along the way. After a stop at the fishing village of Hout Bay, continue to the Cape of Good Hope Nature Reserve. Then, following the coastline along False Bay, return to Cape Town after lunch. On the way, visit the penguin colonies at Boulders Beach, and the Kirstenbosch National Botanical Gardens. Tonight, attend the optional Traditional African Dinner Experience for an evening of live performances and African gastronomy before returning to the hotel
Optional: Traditional African Dinner Experience
Overnight: Cape Town
Meals: Breakfast, Lunch

DAY 5, Monday - Full Day in Cape Town
Enjoy the day at leisure in Cape Town. Perhaps join the optional South African Wine Tour, which takes you along the country's principal wine route to the towns of Paarl, Franschhoek and Stellenbosch with tastings along the way. Alternatively, thrill seekers will not want to miss the optional excursion to "Shark Alley" to experience shark cage diving.* Tonight, experience local culture at the optional Home Hosted Dinner
*The South African Wine Tour and Full Day Shark Cage Diving operate simultaneously. Passengers may opt to participate in only one of these tours
Optional: South African Wine Tour
Optional: Full Day Shark Cage Diving
Optional: Home Hosted Dinner in Cape Town
Overnight: Cape Town
Meals: Breakfast

DAY 6, Tuesday - Flight to Durban, Game Viewing Cruise on the St. Lucia Estuary
This morning transfer to the airport for your flight to Durban. Upon arrival in the early afternoon, drive to St. Lucia. Later, embark on a game viewing cruise that takes you on the St. Lucia Estuary, home to Nile crocodiles, hippopotami, sea turtles, and even sharks. This evening, dinner is at the hotel
Overnight: Hluhluwe
Meals: Breakfast, Dinner

DAY 7, Wednesday - Game Drive in Hluhluwe-Imfolozi Game Reserve, Travel to eSwatini
After an early breakfast, travel to the Hluhluwe-Imfolozi Game Reserve, situated in northern KwaZulu Natal, which is famous for its conservation of black and white rhinos. You may have a chance to see elephant, Cape buffalo, lion, leopard, and rhino during your morning game drive through the reserve. Time permitting, meet children at a local school before continuing to the border of the Kingdom of eSwatini,* an independent kingdom within the borders of South Africa. Stop at a handicraft market this afternoon before arriving at your hotel in early evening
*eSwatini is an independent country from South Africa and therefore has different entry requirements. Non-US passport holders are responsible to check if a visa is required for eSwatini in addition to all other countries on their itinerary
Overnight: Mbabane (eSwatini)
Meals: Breakfast

DAY 8, Thursday - eSwatini Sightseeing and Matsamo Village Visit
After breakfast visit the Ngwenya glass factory, where visitors can watch glass blowers create a range of African animals, and tableware made from recycled glass that is collected by the children of eSwatini. Transfer to the South African border and visit Matsamo Cultural Village where you can learn more about the Swati traditions and customs. Enjoy traditional Swati cuisine along with dance and song performances. Later, continue to the hotel in time for dinner
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 9, Friday - Kruger National Park Game Drive
Upon departure from the hotel, a pre-packed breakfast will be provided for you. Then, on to Kruger National Park for a full day open-vehicle game drive. You may have a chance to see lion, elephant, giraffe, or zebra in their natural habitat. After stopping at a rest camp for lunch, continue your game drive. End the day with dinner at the hotel
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 10, Saturday - Travel to Johannesburg
Depart after breakfast, on a long drive today. Travel via Konwyn Pass, offering spectacular views over the Lowveld and visit the 213 foot Mac Mac Waterfall in the Mac-Mac Forest Nature Reserve. Proceed to the historic logging town of Sabie, once a gold mining town, it now relies on forestry. Admire spectacular views of mountain passes and continue the drive, past the small town of Waterval Boven, nestled in the Drakensberg Mountains on the way to Johannesburg. Arrive late afternoon, and check into your hotel
Overnight: Johannesburg
Meals: Breakfast

DAY 11, Sunday - Soweto Tour
Depart on a half day tour of Soweto. Drive by the former residence of Bishop Desmond Tutu and visit Nelson Mandela's former home. Continue to the Apartheid Museum, where you will journey through the racial segregation experienced by millions of South Africans. Cap off the day with dinner tonight
Overnight: Johannesburg
Meals: Breakfast, Dinner

DAY 12, Monday - Flight to Victoria Falls & Sundowner Cruise
Transfer to the airport for your morning flight to Victoria Falls,* named a UNESCO World Heritage Site. Continue to the hotel to relax before embarking on a sundowner cruise on the Zambezi River, where you can encounter herds of buffalo and elephant
*Flights to Victoria Falls will arrive and depart into Victoria Falls, Zimbabwe or Livingstone, Zambia. The Livingstone airport is a 30-minute drive to the hotel in Victoria Falls, Zimbabwe.
Overnight: Victoria Falls
Meals: Breakfast

DAY 13, Tuesday - Guided Tour of Victoria Falls
This morning, take a guided tour of the Victoria Falls, one of the "Seven Natural Wonders of the World". The walking safari takes you through the magnificent rainforest to view the Cataracts, Livingstone's statue and a wide variety of birds and plants. The rest of the day is yours to discover this beautiful area independently, or join the optional Helicopter Flight over Victoria Falls. Experience the spectacular waterfalls on a thrilling helicopter flight. A truly once in a lifetime opportunity not to be missed
Optional: Helicopter Flight over Victoria Falls
Overnight: Victoria Falls
Meals: Breakfast

DAY 14, Wednesday - Depart South Africa
After breakfast, fly to Johannesburg and connect to your international departure flight this evening. Please select flights that depart no earlier than 7:30 PM
Meals: Breakfast

DAY 1, Friday - Depart for South Africa
Depart for South Africa

DAY 2, Saturday - Arrive in Cape Town
Arrive in Cape Town. As you transfer to your hotel, you'll see the towering symbol of the city - Table Mountain. The rest of the day is at leisure
Overnight: Cape Town

DAY 3, Sunday - Cape Town City Tour
This morning, embark on a half day Cape Town city and Table Mountain tour. Drive past famous landmarks such as the Castle of Good Hope, City Hall, the Grand Parade, and St. George's Cathedral. The route then leads to Kloof Nek and Table Mountain. Ascend to the top (weather permitting) by means of a cable car.* Afterward, you will have the opportunity to learn the three-billion-year-old story of diamonds while touring the prominent Shimansky Jewelers. Following the tour (or for those who do not wish to participate) stroll through the V & A Shopping Mall before returning to your hotel. Tonight, attend an orientation meeting with your Tour Manager, followed by dinner
*Table Mountain Aerial Cableway will be closed between Jul 15 - Sep 1, 2024.
Overnight: Cape Town
Meals: Breakfast, Dinner

DAY 4, Monday - Cape Peninsula Tour
Depart on a full day Cape Peninsula Tour with lunch along the way. After a stop at the fishing village of Hout Bay, continue to the Cape of Good Hope Nature Reserve. Then, following the coastline along False Bay, return to Cape Town after lunch. On the way, visit the penguin colonies at Boulders Beach, and the Kirstenbosch National Botanical Gardens. Tonight, attend the optional Traditional African Dinner Experience for an evening of live performances and African gastronomy before returning to the hotel
Optional: Traditional African Dinner Experience
Overnight: Cape Town
Meals: Breakfast, Lunch

DAY 5, Tuesday - Full Day in Cape Town
Enjoy the day at leisure in Cape Town. Perhaps join the optional South African Wine Tour, which takes you along the country's principal wine route to the towns of Paarl, Franschhoek and Stellenbosch with tastings along the way. Alternatively, thrill seekers will not want to miss the optional excursion to "Shark Alley" to experience shark cage diving.* Tonight, experience local culture at the optional Home Hosted Dinner
*The South African Wine Tour and Full Day Shark Cage Diving operate simultaneously. Passengers may opt to participate in only one of these tours
Optional: South African Wine Tour
Optional: Full Day Shark Cage Diving
Optional: Home Hosted Dinner in Cape Town
Overnight: Cape Town
Meals: Breakfast

DAY 6, Wednesday - Flight to Durban, Game Viewing Cruise on the St. Lucia Estuary
This morning transfer to the airport for your flight to Durban. Upon arrival in the early afternoon, drive to St. Lucia. Later, embark on a game viewing cruise that takes you on the St. Lucia Estuary, home to Nile crocodiles, hippopotami, sea turtles, and even sharks. This evening, dinner is at the hotel
Overnight: Hluhluwe
Meals: Breakfast, Dinner

DAY 7, Thursday - Game Drive in Hluhluwe-Imfolozi Game Reserve, Travel to eSwatini
After an early breakfast, travel to the Hluhluwe-Imfolozi Game Reserve, situated in northern KwaZulu Natal, which is famous for its conservation of black and white rhinos. You may have a chance to see elephant, Cape buffalo, lion, leopard, and rhino during your morning game drive through the reserve. Time permitting, meet children at a local school before continuing to the border of the Kingdom of eSwatini,* an independent kingdom within the borders of South Africa. Stop at a handicraft market this afternoon before arriving at your hotel in early evening
*eSwatini is an independent country from South Africa and therefore has different entry requirements. Non-US passport holders are responsible to check if a visa is required for eSwatini in addition to all other countries on their itinerary
Overnight: Mbabane (eSwatini)
Meals: Breakfast

DAY 8, Friday - eSwatini Sightseeing and Matsamo Village Visit
After breakfast visit the Ngwenya glass factory, where visitors can watch glass blowers create a range of African animals, and tableware made from recycled glass that is collected by the children of eSwatini. Transfer to the South African border and visit Matsamo Cultural Village where you can learn more about the Swati traditions and customs. Enjoy traditional Swati cuisine along with dance and song performances. Later, continue to the hotel in time for dinner
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 9, Saturday - Kruger National Park Game Drive
Upon departure from the hotel, a pre-packed breakfast will be provided for you. Then, on to Kruger National Park for a full day open-vehicle game drive. You may have a chance to see lion, elephant, giraffe, or zebra in their natural habitat. After stopping at a rest camp for lunch, continue your game drive. End the day with dinner at the hotel
Overnight: Hazyview
Meals: Breakfast, Lunch, Dinner

DAY 10, Sunday - Travel to Johannesburg
Depart after breakfast, on a long drive today. Travel via Konwyn Pass, offering spectacular views over the Lowveld and visit the 213 foot Mac Mac Waterfall in the Mac-Mac Forest Nature Reserve. Proceed to the historic logging town of Sabie, once a gold mining town, it now relies on forestry. Admire spectacular views of mountain passes and continue the drive, past the small town of Waterval Boven, nestled in the Drakensberg Mountains on the way to Johannesburg. Arrive late afternoon, and check into your hotel
Overnight: Johannesburg
Meals: Breakfast

DAY 11, Monday - Soweto Tour
Depart on a half day tour of Soweto. Drive by the former residence of Bishop Desmond Tutu and visit Nelson Mandela's former home. Continue to Constitution Hill and learn about South Africa's journey to democracy. Cap off the day with dinner tonight
Overnight: Johannesburg
Meals: Breakfast, Dinner

DAY 12, Tuesday - Flight to Victoria Falls & Sundowner Cruise
Transfer to the airport for your morning flight to Victoria Falls,* named a UNESCO World Heritage Site. Continue to the hotel to relax before embarking on a sundowner cruise on the Zambezi River, where you can encounter herds of buffalo and elephant
*Flights to Victoria Falls will arrive and depart into Victoria Falls, Zimbabwe or Livingstone, Zambia. The Livingstone airport is a 30-minute drive to the hotel in Victoria Falls, Zimbabwe.
Overnight: Victoria Falls
Meals: Breakfast

DAY 13, Wednesday - Guided Tour of Victoria Falls
This morning, take a guided tour of the Victoria Falls, one of the "Seven Natural Wonders of the World". The walking safari takes you through the magnificent rainforest to view the Cataracts, Livingstone's statue and a wide variety of birds and plants. The rest of the day is yours to discover this beautiful area independently, or join the optional Helicopter Flight over Victoria Falls. Experience the spectacular waterfalls on a thrilling helicopter flight. A truly once in a lifetime opportunity not to be missed
Optional: Helicopter Flight over Victoria Falls
Overnight: Victoria Falls
Meals: Breakfast

DAY 14, Thursday - Depart South Africa
After breakfast, fly to Johannesburg and connect to your international departure flight this evening. Please select flights that depart no earlier than 7:30 PM
Meals: Breakfast

Book Now!
Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Book your Optional Tours before you travel. See more, save time, save money.
  • Tours purchased while travelling may cost an extra 10% or more
  • Tours often sell out. Avoid disappointment
  • Save your cash. Credit card processing may not be possible locally
  • Travel insurance only covers services purchased prior to departure
  • Book Online or call to book these tours up to 1 week before your departure
  • The day the optionals operate varies by the day of the week
Traditional African Dinner Experience

Treat yourself to a memorable evening of entertainment and traditional African gastronomy. Enjoy an exciting interactive djembe drumming session before dinner. Then, savor a 14-course meal with dishes from several African nations, accompanied by live performances.

Approximate tour duration is 4.5 hours.

Day #4 01 Jan 2024 - 12 Sep 2024 $59.00
14 Sep 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Traditional African Dinner Experience Thumbnail
Full Day Shark Cage Diving

Join a thrilling full day excursion to "Shark Alley" to experience shark cage diving. Early this morning depart Cape Town and head east to the coastal fishing town of Gansbaai. Upon arrival, the crew of your expedition boat will review the day's activities, safety etiquette and provide fascinating insight to these marine predators. Enjoy a light breakfast before boarding your boat and heading out into the open waters between Geyser Rock and Dyer Islander where sharks hunt for seals and penguins. Outfitted with a wetsuit, lifejacket and snorkeling mask, climb through the top of the cage secured to the boat. You will take turns with your fellow divers watching these predators under water and from the comfort of the ship deck.

Return to the port in the early afternoon where you will be greeted with a hot bowl of soup and bread. Relax as the marine biologist recaps your adventure and answers any remaining questions before your return to Cape Town.

*Departure from the hotel will be as early as 4 AM and the drive from Cape Town to Gansbaai is approximately 2.5 hours (one way). The boat will be launched around 9 AM and the boat trip will last between 3-5 hours depending on the weather and sea conditions. Shower facilities will be available after the ship returns from the dive. The return transfer to Cape Town will be at approximately 2 PM and arrival at 4:30 PM. Pick-up and drop-off times are approximate and will be advised locally.

*Due to limited capacity, advanced booking is recommended for this tour. This is not an exclusive tour and therefore you may be with passengers from other tour companies. Shark sightings are not guaranteed and are dependent upon weather and sea conditions. Due to inclement weather and/or rough seas, this tour may be canceled and refunded.

*Sea conditions can be unpredictable and may become choppy or very rough at times. As a result, some customers experience discomfort and/or seasickness. Some over-the-counter medications, such as Dramamine or Benadryl, may help reduce or prevent seasickness. Clients who are prone to seasickness are advised not to participate in this tour.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $205.00
01 Jan 2025 - 31 Dec 2025 $215.00
Full Day Shark Cage Diving Thumbnail
South African Wine Tour

Wind through South Africa's fertile valleys, prized for their renowned vintages, and discover the rustic beauty of sprawling estates shaded by giant oaks and rows of vines running as far as the eye can see. Travel the country's principal wine route and enjoy tastings at some of the excellent vineyards along the way. Begin with a visit to Stellenbosch, South Africa's second oldest town and the historic heart of the country's wine region. First recognized as an ideal location for vineyards in 1679, viticulture has been entwined with the town's history ever since. Also of interest is the town's fascinating variety of architecture, including buildings in Cape Dutch, Georgian, and Victorian styles. Then continue northwest to the old, scenic village of Franschhoek, founded near the Drakenstein Mountains in 1688 by French immigrants, whose descendants eventually supplied highly sought after wine to Napoleon, Bismarck, and even King Edward VII. Stop for lunch on your own, and then enjoy a final tasting before bidding farewell to the wine country and returning to Cape Town.

Approximate tour duration is 8 hours.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $62.00
01 Jan 2025 - 31 Dec 2025 $65.00
South African Wine Tour Thumbnail
Home Hosted Dinner in Cape Town

This dinner will allow you to meet a local South African family and visit their home. You will have the opportunity to enjoy a home cooked three course meal with wine typical to South Africa. Give yourself the chance to experience local culture in a relaxed and comfortable environment with fascinating conversation about the way of life in South Africa, while also exchanging views as well as experiences with your hosts.

Approximate tour duration is 4 hours.

Day #5 01 Jan 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Home Hosted Dinner in Cape Town Thumbnail
Helicopter Flight over Victoria Falls

Take a helicopter flight over Victoria Falls, one of the world's most spectacular waterfalls. Soar above the towering wall of mist created by the Victoria Falls, and marvel at this natural wonder. A truly once in a lifetime opportunity not to be missed.

Approximate tour duration is 1.5 hours. The actual time in the air is 12 minutes.

Day #13 01 Jan 2024 - 31 Dec 2024 $155.00
01 Jan 2025 - 31 Dec 2025 $163.00
Helicopter Flight over Victoria Falls Thumbnail
Traditional African Dinner Experience

Treat yourself to a memorable evening of entertainment and traditional African gastronomy. Enjoy an exciting interactive djembe drumming session before dinner. Then, savor a 14-course meal with dishes from several African nations, accompanied by live performances.

Approximate tour duration is 4.5 hours.

Day #4 01 Jan 2024 - 12 Sep 2024 $59.00
14 Sep 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Traditional African Dinner Experience Thumbnail
Full Day Shark Cage Diving

Join a thrilling full day excursion to "Shark Alley" to experience shark cage diving. Early this morning depart Cape Town and head east to the coastal fishing town of Gansbaai. Upon arrival, the crew of your expedition boat will review the day's activities, safety etiquette and provide fascinating insight to these marine predators. Enjoy a light breakfast before boarding your boat and heading out into the open waters between Geyser Rock and Dyer Islander where sharks hunt for seals and penguins. Outfitted with a wetsuit, lifejacket and snorkeling mask, climb through the top of the cage secured to the boat. You will take turns with your fellow divers watching these predators under water and from the comfort of the ship deck.

Return to the port in the early afternoon where you will be greeted with a hot bowl of soup and bread. Relax as the marine biologist recaps your adventure and answers any remaining questions before your return to Cape Town.

*Departure from the hotel will be as early as 4 AM and the drive from Cape Town to Gansbaai is approximately 2.5 hours (one way). The boat will be launched around 9 AM and the boat trip will last between 3-5 hours depending on the weather and sea conditions. Shower facilities will be available after the ship returns from the dive. The return transfer to Cape Town will be at approximately 2 PM and arrival at 4:30 PM. Pick-up and drop-off times are approximate and will be advised locally.

*Due to limited capacity, advanced booking is recommended for this tour. This is not an exclusive tour and therefore you may be with passengers from other tour companies. Shark sightings are not guaranteed and are dependent upon weather and sea conditions. Due to inclement weather and/or rough seas, this tour may be canceled and refunded.

*Sea conditions can be unpredictable and may become choppy or very rough at times. As a result, some customers experience discomfort and/or seasickness. Some over-the-counter medications, such as Dramamine or Benadryl, may help reduce or prevent seasickness. Clients who are prone to seasickness are advised not to participate in this tour.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $205.00
01 Jan 2025 - 31 Dec 2025 $215.00
Full Day Shark Cage Diving Thumbnail
South African Wine Tour

Wind through South Africa's fertile valleys, prized for their renowned vintages, and discover the rustic beauty of sprawling estates shaded by giant oaks and rows of vines running as far as the eye can see. Travel the country's principal wine route and enjoy tastings at some of the excellent vineyards along the way. Begin with a visit to Stellenbosch, South Africa's second oldest town and the historic heart of the country's wine region. First recognized as an ideal location for vineyards in 1679, viticulture has been entwined with the town's history ever since. Also of interest is the town's fascinating variety of architecture, including buildings in Cape Dutch, Georgian, and Victorian styles. Then continue northwest to the old, scenic village of Franschhoek, founded near the Drakenstein Mountains in 1688 by French immigrants, whose descendants eventually supplied highly sought after wine to Napoleon, Bismarck, and even King Edward VII. Stop for lunch on your own, and then enjoy a final tasting before bidding farewell to the wine country and returning to Cape Town.

Approximate tour duration is 8 hours.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $62.00
01 Jan 2025 - 31 Dec 2025 $65.00
South African Wine Tour Thumbnail
Home Hosted Dinner in Cape Town

This dinner will allow you to meet a local South African family and visit their home. You will have the opportunity to enjoy a home cooked three course meal with wine typical to South Africa. Give yourself the chance to experience local culture in a relaxed and comfortable environment with fascinating conversation about the way of life in South Africa, while also exchanging views as well as experiences with your hosts.

Approximate tour duration is 4 hours.

Day #5 01 Jan 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Home Hosted Dinner in Cape Town Thumbnail
Helicopter Flight over Victoria Falls

Take a helicopter flight over Victoria Falls, one of the world's most spectacular waterfalls. Soar above the towering wall of mist created by the Victoria Falls, and marvel at this natural wonder. A truly once in a lifetime opportunity not to be missed.

Approximate tour duration is 1.5 hours. The actual time in the air is 12 minutes.

Day #13 01 Jan 2024 - 31 Dec 2024 $155.00
01 Jan 2025 - 31 Dec 2025 $163.00
Helicopter Flight over Victoria Falls Thumbnail
Traditional African Dinner Experience

Treat yourself to a memorable evening of entertainment and traditional African gastronomy. Enjoy an exciting interactive djembe drumming session before dinner. Then, savor a 14-course meal with dishes from several African nations, accompanied by live performances.

Approximate tour duration is 4.5 hours.

Day #4 01 Jan 2024 - 12 Sep 2024 $59.00
14 Sep 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Traditional African Dinner Experience Thumbnail
Full Day Shark Cage Diving

Join a thrilling full day excursion to "Shark Alley" to experience shark cage diving. Early this morning depart Cape Town and head east to the coastal fishing town of Gansbaai. Upon arrival, the crew of your expedition boat will review the day's activities, safety etiquette and provide fascinating insight to these marine predators. Enjoy a light breakfast before boarding your boat and heading out into the open waters between Geyser Rock and Dyer Islander where sharks hunt for seals and penguins. Outfitted with a wetsuit, lifejacket and snorkeling mask, climb through the top of the cage secured to the boat. You will take turns with your fellow divers watching these predators under water and from the comfort of the ship deck.

Return to the port in the early afternoon where you will be greeted with a hot bowl of soup and bread. Relax as the marine biologist recaps your adventure and answers any remaining questions before your return to Cape Town.

*Departure from the hotel will be as early as 4 AM and the drive from Cape Town to Gansbaai is approximately 2.5 hours (one way). The boat will be launched around 9 AM and the boat trip will last between 3-5 hours depending on the weather and sea conditions. Shower facilities will be available after the ship returns from the dive. The return transfer to Cape Town will be at approximately 2 PM and arrival at 4:30 PM. Pick-up and drop-off times are approximate and will be advised locally.

*Due to limited capacity, advanced booking is recommended for this tour. This is not an exclusive tour and therefore you may be with passengers from other tour companies. Shark sightings are not guaranteed and are dependent upon weather and sea conditions. Due to inclement weather and/or rough seas, this tour may be canceled and refunded.

*Sea conditions can be unpredictable and may become choppy or very rough at times. As a result, some customers experience discomfort and/or seasickness. Some over-the-counter medications, such as Dramamine or Benadryl, may help reduce or prevent seasickness. Clients who are prone to seasickness are advised not to participate in this tour.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $205.00
01 Jan 2025 - 31 Dec 2025 $215.00
Full Day Shark Cage Diving Thumbnail
South African Wine Tour

Wind through South Africa's fertile valleys, prized for their renowned vintages, and discover the rustic beauty of sprawling estates shaded by giant oaks and rows of vines running as far as the eye can see. Travel the country's principal wine route and enjoy tastings at some of the excellent vineyards along the way. Begin with a visit to Stellenbosch, South Africa's second oldest town and the historic heart of the country's wine region. First recognized as an ideal location for vineyards in 1679, viticulture has been entwined with the town's history ever since. Also of interest is the town's fascinating variety of architecture, including buildings in Cape Dutch, Georgian, and Victorian styles. Then continue northwest to the old, scenic village of Franschhoek, founded near the Drakenstein Mountains in 1688 by French immigrants, whose descendants eventually supplied highly sought after wine to Napoleon, Bismarck, and even King Edward VII. Stop for lunch on your own, and then enjoy a final tasting before bidding farewell to the wine country and returning to Cape Town.

Approximate tour duration is 8 hours.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $62.00
01 Jan 2025 - 31 Dec 2025 $65.00
South African Wine Tour Thumbnail
Home Hosted Dinner in Cape Town

This dinner will allow you to meet a local South African family and visit their home. You will have the opportunity to enjoy a home cooked three course meal with wine typical to South Africa. Give yourself the chance to experience local culture in a relaxed and comfortable environment with fascinating conversation about the way of life in South Africa, while also exchanging views as well as experiences with your hosts.

Approximate tour duration is 4 hours.

Day #5 01 Jan 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
Home Hosted Dinner in Cape Town Thumbnail
Helicopter Flight over Victoria Falls

Take a helicopter flight over Victoria Falls, one of the world's most spectacular waterfalls. Soar above the towering wall of mist created by the Victoria Falls, and marvel at this natural wonder. A truly once in a lifetime opportunity not to be missed.

Approximate tour duration is 1.5 hours. The actual time in the air is 12 minutes.

Day #13 01 Jan 2024 - 31 Dec 2024 $155.00
01 Jan 2025 - 31 Dec 2025 $163.00
Helicopter Flight over Victoria Falls Thumbnail
Traditional African Dinner Experience

Treat yourself to a memorable evening of entertainment and traditional African gastronomy. Enjoy an exciting interactive djembe drumming session before dinner. Then, savor a 14-course meal with dishes from several African nations, accompanied by live performances.

Approximate tour duration is 4.5 hours.

Day #4 01 Jan 2024 - 12 Sep 2024 $59.00
14 Sep 2024 - 31 Dec 2024 $59.00
Traditional African Dinner Experience Thumbnail
Full Day Shark Cage Diving

Join a thrilling full day excursion to "Shark Alley" to experience shark cage diving. Early this morning depart Cape Town and head east to the coastal fishing town of Gansbaai. Upon arrival, the crew of your expedition boat will review the day's activities, safety etiquette and provide fascinating insight to these marine predators. Enjoy a light breakfast before boarding your boat and heading out into the open waters between Geyser Rock and Dyer Islander where sharks hunt for seals and penguins. Outfitted with a wetsuit, lifejacket and snorkeling mask, climb through the top of the cage secured to the boat. You will take turns with your fellow divers watching these predators under water and from the comfort of the ship deck.

Return to the port in the early afternoon where you will be greeted with a hot bowl of soup and bread. Relax as the marine biologist recaps your adventure and answers any remaining questions before your return to Cape Town.

*Departure from the hotel will be as early as 4 AM and the drive from Cape Town to Gansbaai is approximately 2.5 hours (one way). The boat will be launched around 9 AM and the boat trip will last between 3-5 hours depending on the weather and sea conditions. Shower facilities will be available after the ship returns from the dive. The return transfer to Cape Town will be at approximately 2 PM and arrival at 4:30 PM. Pick-up and drop-off times are approximate and will be advised locally.

*Due to limited capacity, advanced booking is recommended for this tour. This is not an exclusive tour and therefore you may be with passengers from other tour companies. Shark sightings are not guaranteed and are dependent upon weather and sea conditions. Due to inclement weather and/or rough seas, this tour may be canceled and refunded.

*Sea conditions can be unpredictable and may become choppy or very rough at times. As a result, some customers experience discomfort and/or seasickness. Some over-the-counter medications, such as Dramamine or Benadryl, may help reduce or prevent seasickness. Clients who are prone to seasickness are advised not to participate in this tour.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $205.00
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South African Wine Tour

Wind through South Africa's fertile valleys, prized for their renowned vintages, and discover the rustic beauty of sprawling estates shaded by giant oaks and rows of vines running as far as the eye can see. Travel the country's principal wine route and enjoy tastings at some of the excellent vineyards along the way. Begin with a visit to Stellenbosch, South Africa's second oldest town and the historic heart of the country's wine region. First recognized as an ideal location for vineyards in 1679, viticulture has been entwined with the town's history ever since. Also of interest is the town's fascinating variety of architecture, including buildings in Cape Dutch, Georgian, and Victorian styles. Then continue northwest to the old, scenic village of Franschhoek, founded near the Drakenstein Mountains in 1688 by French immigrants, whose descendants eventually supplied highly sought after wine to Napoleon, Bismarck, and even King Edward VII. Stop for lunch on your own, and then enjoy a final tasting before bidding farewell to the wine country and returning to Cape Town.

Approximate tour duration is 8 hours.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $62.00
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Home Hosted Dinner in Cape Town

This dinner will allow you to meet a local South African family and visit their home. You will have the opportunity to enjoy a home cooked three course meal with wine typical to South Africa. Give yourself the chance to experience local culture in a relaxed and comfortable environment with fascinating conversation about the way of life in South Africa, while also exchanging views as well as experiences with your hosts.

Approximate tour duration is 4 hours.

Day #5 01 Jan 2024 - 31 Dec 2024 $59.00
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Helicopter Flight over Victoria Falls

Take a helicopter flight over Victoria Falls, one of the world's most spectacular waterfalls. Soar above the towering wall of mist created by the Victoria Falls, and marvel at this natural wonder. A truly once in a lifetime opportunity not to be missed.

Approximate tour duration is 1.5 hours. The actual time in the air is 12 minutes.

Day #13 01 Jan 2024 - 31 Dec 2024 $155.00
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Traditional African Dinner Experience

Treat yourself to a memorable evening of entertainment and traditional African gastronomy. Enjoy an exciting interactive djembe drumming session before dinner. Then, savor a 14-course meal with dishes from several African nations, accompanied by live performances.

Approximate tour duration is 4.5 hours.

Day #4 01 Jan 2024 - 12 Sep 2024 $59.00
14 Sep 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
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Full Day Shark Cage Diving

Join a thrilling full day excursion to "Shark Alley" to experience shark cage diving. Early this morning depart Cape Town and head east to the coastal fishing town of Gansbaai. Upon arrival, the crew of your expedition boat will review the day's activities, safety etiquette and provide fascinating insight to these marine predators. Enjoy a light breakfast before boarding your boat and heading out into the open waters between Geyser Rock and Dyer Islander where sharks hunt for seals and penguins. Outfitted with a wetsuit, lifejacket and snorkeling mask, climb through the top of the cage secured to the boat. You will take turns with your fellow divers watching these predators under water and from the comfort of the ship deck.

Return to the port in the early afternoon where you will be greeted with a hot bowl of soup and bread. Relax as the marine biologist recaps your adventure and answers any remaining questions before your return to Cape Town.

*Departure from the hotel will be as early as 4 AM and the drive from Cape Town to Gansbaai is approximately 2.5 hours (one way). The boat will be launched around 9 AM and the boat trip will last between 3-5 hours depending on the weather and sea conditions. Shower facilities will be available after the ship returns from the dive. The return transfer to Cape Town will be at approximately 2 PM and arrival at 4:30 PM. Pick-up and drop-off times are approximate and will be advised locally.

*Due to limited capacity, advanced booking is recommended for this tour. This is not an exclusive tour and therefore you may be with passengers from other tour companies. Shark sightings are not guaranteed and are dependent upon weather and sea conditions. Due to inclement weather and/or rough seas, this tour may be canceled and refunded.

*Sea conditions can be unpredictable and may become choppy or very rough at times. As a result, some customers experience discomfort and/or seasickness. Some over-the-counter medications, such as Dramamine or Benadryl, may help reduce or prevent seasickness. Clients who are prone to seasickness are advised not to participate in this tour.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $205.00
01 Jan 2025 - 31 Dec 2025 $215.00
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South African Wine Tour

Wind through South Africa's fertile valleys, prized for their renowned vintages, and discover the rustic beauty of sprawling estates shaded by giant oaks and rows of vines running as far as the eye can see. Travel the country's principal wine route and enjoy tastings at some of the excellent vineyards along the way. Begin with a visit to Stellenbosch, South Africa's second oldest town and the historic heart of the country's wine region. First recognized as an ideal location for vineyards in 1679, viticulture has been entwined with the town's history ever since. Also of interest is the town's fascinating variety of architecture, including buildings in Cape Dutch, Georgian, and Victorian styles. Then continue northwest to the old, scenic village of Franschhoek, founded near the Drakenstein Mountains in 1688 by French immigrants, whose descendants eventually supplied highly sought after wine to Napoleon, Bismarck, and even King Edward VII. Stop for lunch on your own, and then enjoy a final tasting before bidding farewell to the wine country and returning to Cape Town.

Approximate tour duration is 8 hours.

*Optionals "Full Day Shark Cage Diving" and "South African Wine Tour" operate at the same time and should not be booked together.

Day #5 01 Jan 2024 - 31 Dec 2024 $62.00
01 Jan 2025 - 31 Dec 2025 $65.00
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Home Hosted Dinner in Cape Town

This dinner will allow you to meet a local South African family and visit their home. You will have the opportunity to enjoy a home cooked three course meal with wine typical to South Africa. Give yourself the chance to experience local culture in a relaxed and comfortable environment with fascinating conversation about the way of life in South Africa, while also exchanging views as well as experiences with your hosts.

Approximate tour duration is 4 hours.

Day #5 01 Jan 2024 - 31 Dec 2024 $59.00
01 Jan 2025 - 31 Dec 2025 $62.00
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Helicopter Flight over Victoria Falls

Take a helicopter flight over Victoria Falls, one of the world's most spectacular waterfalls. Soar above the towering wall of mist created by the Victoria Falls, and marvel at this natural wonder. A truly once in a lifetime opportunity not to be missed.

Approximate tour duration is 1.5 hours. The actual time in the air is 12 minutes.

Day #13 01 Jan 2024 - 31 Dec 2024 $155.00
01 Jan 2025 - 31 Dec 2025 $163.00
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Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Zimbabwe
Visas required for Zimbabwe
SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/

Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa.

Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries.

This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly.

Zimbabwe - Malaria is prevalent throughout Zimbabwe, except in Harare, due to the capital's high altitude. The CDC strongly recommends that malaria prophylaxis and preventative measures be taken when traveling outside of Harare. Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. For information about outbreaks of infectious diseases abroad, consult the World Health Organization (WHO) website. The WHO website also contains additional health information for travelers, including detailed country-specific health information.

Tuberculosis is an increasingly serious health concern in Zimbabwe. For further information, please consult the CDC's information on TB.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather

Zimbabwe - November: - March 63°F-86°F; April - July: 43°F-85°F; August - October: 48°F-93°F.

Victoria Falls offers a mild and dry winter from June to mid-August and a warm to hot spring, until the rains start in mid-November. The dry season around Victoria Falls generally is from May to October; the wet season is from November to March.

Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. A rain coat will be provided while on the Victoria Falls tour, however please wear shoes you do not mind getting wet and bring a small umbrella for extra protection. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

SOUTH AFRICA: Books
Long Walk to Freedom by Nelson Mandela
Cry, The Beloved Country by Alan Paton
Zulu by Caryl Ferey
Mafeking Road by Herman Charles Bosman
The Power of One by Bryce Courtenay
Playing the Enemy by John Carlin
Country of My Skull by Antjie Krog

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Southern Africa - Passengers arriving into Johannesburg and connecting to Cape Town must collect their luggage upon arrival to Johannesburg, and re-check their baggage into their connecting flight to Cape Town.

Flights within South Africa and between South Africa and Zimbabwe have a weight restriction for luggage of 44 lbs. per piece of checked luggage and 14 lbs. per piece of carry-on luggage, with a limit of one checked and one carry-on piece of luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Southern Africa.

Passengers traveling while pregnant are advised to carry a doctor’s note approving their health is suitable for flying. Southern Africa authorities reserve the right to deny passengers boarding if they do not carry such a note.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Escorted Tour Participants in South Africa
Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. All passengers will begin in Cape Town and continue to Johannesburg. Some participates will end their trip in Johannesburg, while others will continue with a post-tour extension to Zimbabwe or Botswana.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Cape Town Water Conservation
Cape Town is in a water-scarce region of South Africa and is susceptible to drought. During your stay, please be mindful of water consumption and support the local government’s conservation efforts, in the event water restrictions are in place.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Southern Africa & eSwatini

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day
Game Drive Ranger: US $6 per person per day
Hotel porters and wait staff: Included

South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris.

Zimbabwe - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction.

Zimbabwe - Zimbabwe operated under a multi-currency monetary system where the U.S. Dollar (USD) was the most widely accepted form of currency. Until May 2024, The Zimbabwe Dollar (ZWL) was the official currency of Zimbabwe, which will be then be replaced by the Zimbabwe Gold (ZiG). Travelers may withdraw local currency from international credit-card enabled ATMs, which will be marked as international and have the logos of the accepted credit card companies. Foreign currency may be exchanged at the bank, however travelers are encouraged to use credit cards where possible and only exchange amounts of money in cash that they anticipate using. Visa fees are payable in foreign currency and may be paid in cash. Foreign credit cards will continue to be accepted as a form of payment where facilities exist.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound.

Zimbabwe - Victoria Falls offers wood carvings and soapstone sculptures.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Zimbabwe - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Zimbabwe, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas such as Victoria Falls. Although the majority of crimes in Zimbabwe are non-violent, be alert to any suspicious activity. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark.

We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas.

On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.

Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Cape Town - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Cape Town, there are significant issues with theft against tourists in public places. Do not carry expensive valuables or wear valuable items (jewelry, watches) out in public and keep cameras and other touristy items out of sight like money belts and hip bags. If you have any questions on how to use the ATM machines ask your Tour Manager, do not ask strangers. Carry little cash and use a credit card as often as possible as they are widely accepted. Keep your card in your eye sight at all times when paying. You should not explore alone and it is recommended to travel in small groups. Be sure to ask directions from your tour manager and the hotel to avoid less safe areas. Do not take public transportation on buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Be sure to use the hotel safes at all times for your valuable items.

Local Emergency Phone Numbers
South Africa
  • Ambulance/Fire: 10177
  • Police: 10111
  • General Emergency in Cape Town: 107

Zimbabwe
  • Ambulance: 994
  • Fire: 993
  • Police: 777-777

Languages
South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages.

Zimbabwe - Shona and Ndebele are the local languages. The official language is English.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night.

Zimbabwe - The voltage used is 220 volts.

Code of Conduct
South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter.

Zimbabwe - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

Zimbabwe - Be sure that all food, including meats, vegetables and fruits are fully cooked. Avoid dairy products, unless you know they have been pasteurized. Drink only bottled or boiled water, or carbonated drinks in cans or bottles. Avoid tap water, fountain drinks, and ice cubes.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - South Africa

Holidays 2024

Jan 1: New Year's Day
Mar 21: Human Rights Day
Mar 29: Good Friday
Mar 31: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays 2025

Jan 1: New Year's Day
Mar 21: Human Rights Day
Apr 18: Good Friday
Apr 20: Easter
Apr 21: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Sep 24: Heritage Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays - Zimbabwe

Holidays 2024

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 12: Heroes' Day
Aug 13: Defense Forces Day
Dec 22: Unity Day
Dec 23: Unity Day Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 11: Heroes' Day
Aug 12: Defense Forces Day
Dec 22: Unity Day
Dec 25: Christmas Day
Dec 26: Boxing Day


Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Zimbabwe
Visas required for Zimbabwe
SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/

Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa.

Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries.

This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly.

Zimbabwe - Malaria is prevalent throughout Zimbabwe, except in Harare, due to the capital's high altitude. The CDC strongly recommends that malaria prophylaxis and preventative measures be taken when traveling outside of Harare. Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. For information about outbreaks of infectious diseases abroad, consult the World Health Organization (WHO) website. The WHO website also contains additional health information for travelers, including detailed country-specific health information.

Tuberculosis is an increasingly serious health concern in Zimbabwe. For further information, please consult the CDC's information on TB.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather

Zimbabwe - November: - March 63°F-86°F; April - July: 43°F-85°F; August - October: 48°F-93°F.

Victoria Falls offers a mild and dry winter from June to mid-August and a warm to hot spring, until the rains start in mid-November. The dry season around Victoria Falls generally is from May to October; the wet season is from November to March.

Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. A rain coat will be provided while on the Victoria Falls tour, however please wear shoes you do not mind getting wet and bring a small umbrella for extra protection. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

SOUTH AFRICA: Books
Long Walk to Freedom by Nelson Mandela
Cry, The Beloved Country by Alan Paton
Zulu by Caryl Ferey
Mafeking Road by Herman Charles Bosman
The Power of One by Bryce Courtenay
Playing the Enemy by John Carlin
Country of My Skull by Antjie Krog

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Southern Africa - Passengers arriving into Johannesburg and connecting to Cape Town must collect their luggage upon arrival to Johannesburg, and re-check their baggage into their connecting flight to Cape Town.

Flights within South Africa and between South Africa and Zimbabwe have a weight restriction for luggage of 44 lbs. per piece of checked luggage and 14 lbs. per piece of carry-on luggage, with a limit of one checked and one carry-on piece of luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Southern Africa.

Passengers traveling while pregnant are advised to carry a doctor’s note approving their health is suitable for flying. Southern Africa authorities reserve the right to deny passengers boarding if they do not carry such a note.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Escorted Tour Participants in South Africa
Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. All passengers will begin in Cape Town and continue to Johannesburg. Some participates will end their trip in Johannesburg, while others will continue with a post-tour extension to Zimbabwe or Botswana.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Cape Town Water Conservation
Cape Town is in a water-scarce region of South Africa and is susceptible to drought. During your stay, please be mindful of water consumption and support the local government’s conservation efforts, in the event water restrictions are in place.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Southern Africa & eSwatini

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day
Game Drive Ranger: US $6 per person per day
Hotel porters and wait staff: Included

South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris.

Zimbabwe - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction.

Zimbabwe - Zimbabwe operated under a multi-currency monetary system where the U.S. Dollar (USD) was the most widely accepted form of currency. Until May 2024, The Zimbabwe Dollar (ZWL) was the official currency of Zimbabwe, which will be then be replaced by the Zimbabwe Gold (ZiG). Travelers may withdraw local currency from international credit-card enabled ATMs, which will be marked as international and have the logos of the accepted credit card companies. Foreign currency may be exchanged at the bank, however travelers are encouraged to use credit cards where possible and only exchange amounts of money in cash that they anticipate using. Visa fees are payable in foreign currency and may be paid in cash. Foreign credit cards will continue to be accepted as a form of payment where facilities exist.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound.

Zimbabwe - Victoria Falls offers wood carvings and soapstone sculptures.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Zimbabwe - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Zimbabwe, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas such as Victoria Falls. Although the majority of crimes in Zimbabwe are non-violent, be alert to any suspicious activity. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark.

We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas.

On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.

Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Cape Town - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Cape Town, there are significant issues with theft against tourists in public places. Do not carry expensive valuables or wear valuable items (jewelry, watches) out in public and keep cameras and other touristy items out of sight like money belts and hip bags. If you have any questions on how to use the ATM machines ask your Tour Manager, do not ask strangers. Carry little cash and use a credit card as often as possible as they are widely accepted. Keep your card in your eye sight at all times when paying. You should not explore alone and it is recommended to travel in small groups. Be sure to ask directions from your tour manager and the hotel to avoid less safe areas. Do not take public transportation on buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Be sure to use the hotel safes at all times for your valuable items.

Local Emergency Phone Numbers
South Africa
  • Ambulance/Fire: 10177
  • Police: 10111
  • General Emergency in Cape Town: 107

Zimbabwe
  • Ambulance: 994
  • Fire: 993
  • Police: 777-777

Languages
South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages.

Zimbabwe - Shona and Ndebele are the local languages. The official language is English.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night.

Zimbabwe - The voltage used is 220 volts.

Code of Conduct
South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter.

Zimbabwe - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

Zimbabwe - Be sure that all food, including meats, vegetables and fruits are fully cooked. Avoid dairy products, unless you know they have been pasteurized. Drink only bottled or boiled water, or carbonated drinks in cans or bottles. Avoid tap water, fountain drinks, and ice cubes.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - South Africa

Holidays 2024

Jan 1: New Year's Day
Mar 21: Human Rights Day
Mar 29: Good Friday
Mar 31: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays 2025

Jan 1: New Year's Day
Mar 21: Human Rights Day
Apr 18: Good Friday
Apr 20: Easter
Apr 21: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Sep 24: Heritage Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays - Zimbabwe

Holidays 2024

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 12: Heroes' Day
Aug 13: Defense Forces Day
Dec 22: Unity Day
Dec 23: Unity Day Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 11: Heroes' Day
Aug 12: Defense Forces Day
Dec 22: Unity Day
Dec 25: Christmas Day
Dec 26: Boxing Day


Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Zimbabwe
Visas required for Zimbabwe
SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/

Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa.

Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries.

This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly.

Zimbabwe - Malaria is prevalent throughout Zimbabwe, except in Harare, due to the capital's high altitude. The CDC strongly recommends that malaria prophylaxis and preventative measures be taken when traveling outside of Harare. Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. For information about outbreaks of infectious diseases abroad, consult the World Health Organization (WHO) website. The WHO website also contains additional health information for travelers, including detailed country-specific health information.

Tuberculosis is an increasingly serious health concern in Zimbabwe. For further information, please consult the CDC's information on TB.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather

Zimbabwe - November: - March 63°F-86°F; April - July: 43°F-85°F; August - October: 48°F-93°F.

Victoria Falls offers a mild and dry winter from June to mid-August and a warm to hot spring, until the rains start in mid-November. The dry season around Victoria Falls generally is from May to October; the wet season is from November to March.

Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. A rain coat will be provided while on the Victoria Falls tour, however please wear shoes you do not mind getting wet and bring a small umbrella for extra protection. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

SOUTH AFRICA: Books
Long Walk to Freedom by Nelson Mandela
Cry, The Beloved Country by Alan Paton
Zulu by Caryl Ferey
Mafeking Road by Herman Charles Bosman
The Power of One by Bryce Courtenay
Playing the Enemy by John Carlin
Country of My Skull by Antjie Krog

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Southern Africa - Passengers arriving into Johannesburg and connecting to Cape Town must collect their luggage upon arrival to Johannesburg, and re-check their baggage into their connecting flight to Cape Town.

Flights within South Africa and between South Africa and Zimbabwe have a weight restriction for luggage of 44 lbs. per piece of checked luggage and 14 lbs. per piece of carry-on luggage, with a limit of one checked and one carry-on piece of luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Southern Africa.

Passengers traveling while pregnant are advised to carry a doctor’s note approving their health is suitable for flying. Southern Africa authorities reserve the right to deny passengers boarding if they do not carry such a note.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Escorted Tour Participants in South Africa
Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. All passengers will begin in Cape Town and continue to Johannesburg. Some participates will end their trip in Johannesburg, while others will continue with a post-tour extension to Zimbabwe or Botswana.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Cape Town Water Conservation
Cape Town is in a water-scarce region of South Africa and is susceptible to drought. During your stay, please be mindful of water consumption and support the local government’s conservation efforts, in the event water restrictions are in place.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Southern Africa & eSwatini

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day
Game Drive Ranger: US $6 per person per day
Hotel porters and wait staff: Included

South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris.

Zimbabwe - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction.

Zimbabwe - Zimbabwe operated under a multi-currency monetary system where the U.S. Dollar (USD) was the most widely accepted form of currency. Until May 2024, The Zimbabwe Dollar (ZWL) was the official currency of Zimbabwe, which will be then be replaced by the Zimbabwe Gold (ZiG). Travelers may withdraw local currency from international credit-card enabled ATMs, which will be marked as international and have the logos of the accepted credit card companies. Foreign currency may be exchanged at the bank, however travelers are encouraged to use credit cards where possible and only exchange amounts of money in cash that they anticipate using. Visa fees are payable in foreign currency and may be paid in cash. Foreign credit cards will continue to be accepted as a form of payment where facilities exist.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound.

Zimbabwe - Victoria Falls offers wood carvings and soapstone sculptures.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Zimbabwe - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Zimbabwe, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas such as Victoria Falls. Although the majority of crimes in Zimbabwe are non-violent, be alert to any suspicious activity. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark.

We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas.

On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.

Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Cape Town - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Cape Town, there are significant issues with theft against tourists in public places. Do not carry expensive valuables or wear valuable items (jewelry, watches) out in public and keep cameras and other touristy items out of sight like money belts and hip bags. If you have any questions on how to use the ATM machines ask your Tour Manager, do not ask strangers. Carry little cash and use a credit card as often as possible as they are widely accepted. Keep your card in your eye sight at all times when paying. You should not explore alone and it is recommended to travel in small groups. Be sure to ask directions from your tour manager and the hotel to avoid less safe areas. Do not take public transportation on buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Be sure to use the hotel safes at all times for your valuable items.

Local Emergency Phone Numbers
South Africa
  • Ambulance/Fire: 10177
  • Police: 10111
  • General Emergency in Cape Town: 107

Zimbabwe
  • Ambulance: 994
  • Fire: 993
  • Police: 777-777

Languages
South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages.

Zimbabwe - Shona and Ndebele are the local languages. The official language is English.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night.

Zimbabwe - The voltage used is 220 volts.

Code of Conduct
South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter.

Zimbabwe - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

Zimbabwe - Be sure that all food, including meats, vegetables and fruits are fully cooked. Avoid dairy products, unless you know they have been pasteurized. Drink only bottled or boiled water, or carbonated drinks in cans or bottles. Avoid tap water, fountain drinks, and ice cubes.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - South Africa

Holidays 2024

Jan 1: New Year's Day
Mar 21: Human Rights Day
Mar 29: Good Friday
Mar 31: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays 2025

Jan 1: New Year's Day
Mar 21: Human Rights Day
Apr 18: Good Friday
Apr 20: Easter
Apr 21: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Sep 24: Heritage Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays - Zimbabwe

Holidays 2024

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 12: Heroes' Day
Aug 13: Defense Forces Day
Dec 22: Unity Day
Dec 23: Unity Day Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 11: Heroes' Day
Aug 12: Defense Forces Day
Dec 22: Unity Day
Dec 25: Christmas Day
Dec 26: Boxing Day


Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Zimbabwe
Visas required for Zimbabwe
SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/

Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa.

Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries.

This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly.

Zimbabwe - Malaria is prevalent throughout Zimbabwe, except in Harare, due to the capital's high altitude. The CDC strongly recommends that malaria prophylaxis and preventative measures be taken when traveling outside of Harare. Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. For information about outbreaks of infectious diseases abroad, consult the World Health Organization (WHO) website. The WHO website also contains additional health information for travelers, including detailed country-specific health information.

Tuberculosis is an increasingly serious health concern in Zimbabwe. For further information, please consult the CDC's information on TB.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather

Zimbabwe - November: - March 63°F-86°F; April - July: 43°F-85°F; August - October: 48°F-93°F.

Victoria Falls offers a mild and dry winter from June to mid-August and a warm to hot spring, until the rains start in mid-November. The dry season around Victoria Falls generally is from May to October; the wet season is from November to March.

Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. A rain coat will be provided while on the Victoria Falls tour, however please wear shoes you do not mind getting wet and bring a small umbrella for extra protection. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

SOUTH AFRICA: Books
Long Walk to Freedom by Nelson Mandela
Cry, The Beloved Country by Alan Paton
Zulu by Caryl Ferey
Mafeking Road by Herman Charles Bosman
The Power of One by Bryce Courtenay
Playing the Enemy by John Carlin
Country of My Skull by Antjie Krog

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Southern Africa - Passengers arriving into Johannesburg and connecting to Cape Town must collect their luggage upon arrival to Johannesburg, and re-check their baggage into their connecting flight to Cape Town.

Flights within South Africa and between South Africa and Zimbabwe have a weight restriction for luggage of 44 lbs. per piece of checked luggage and 14 lbs. per piece of carry-on luggage, with a limit of one checked and one carry-on piece of luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Southern Africa.

Passengers traveling while pregnant are advised to carry a doctor’s note approving their health is suitable for flying. Southern Africa authorities reserve the right to deny passengers boarding if they do not carry such a note.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Escorted Tour Participants in South Africa
Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. All passengers will begin in Cape Town and continue to Johannesburg. Some participates will end their trip in Johannesburg, while others will continue with a post-tour extension to Zimbabwe or Botswana.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Cape Town Water Conservation
Cape Town is in a water-scarce region of South Africa and is susceptible to drought. During your stay, please be mindful of water consumption and support the local government’s conservation efforts, in the event water restrictions are in place.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Southern Africa & eSwatini

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day
Game Drive Ranger: US $6 per person per day
Hotel porters and wait staff: Included

South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris.

Zimbabwe - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction.

Zimbabwe - Zimbabwe operated under a multi-currency monetary system where the U.S. Dollar (USD) was the most widely accepted form of currency. Until May 2024, The Zimbabwe Dollar (ZWL) was the official currency of Zimbabwe, which will be then be replaced by the Zimbabwe Gold (ZiG). Travelers may withdraw local currency from international credit-card enabled ATMs, which will be marked as international and have the logos of the accepted credit card companies. Foreign currency may be exchanged at the bank, however travelers are encouraged to use credit cards where possible and only exchange amounts of money in cash that they anticipate using. Visa fees are payable in foreign currency and may be paid in cash. Foreign credit cards will continue to be accepted as a form of payment where facilities exist.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound.

Zimbabwe - Victoria Falls offers wood carvings and soapstone sculptures.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Zimbabwe - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Zimbabwe, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas such as Victoria Falls. Although the majority of crimes in Zimbabwe are non-violent, be alert to any suspicious activity. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark.

We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas.

On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.

Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Cape Town - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Cape Town, there are significant issues with theft against tourists in public places. Do not carry expensive valuables or wear valuable items (jewelry, watches) out in public and keep cameras and other touristy items out of sight like money belts and hip bags. If you have any questions on how to use the ATM machines ask your Tour Manager, do not ask strangers. Carry little cash and use a credit card as often as possible as they are widely accepted. Keep your card in your eye sight at all times when paying. You should not explore alone and it is recommended to travel in small groups. Be sure to ask directions from your tour manager and the hotel to avoid less safe areas. Do not take public transportation on buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Be sure to use the hotel safes at all times for your valuable items.

Local Emergency Phone Numbers
South Africa
  • Ambulance/Fire: 10177
  • Police: 10111
  • General Emergency in Cape Town: 107

Zimbabwe
  • Ambulance: 994
  • Fire: 993
  • Police: 777-777

Languages
South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages.

Zimbabwe - Shona and Ndebele are the local languages. The official language is English.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night.

Zimbabwe - The voltage used is 220 volts.

Code of Conduct
South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter.

Zimbabwe - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

Zimbabwe - Be sure that all food, including meats, vegetables and fruits are fully cooked. Avoid dairy products, unless you know they have been pasteurized. Drink only bottled or boiled water, or carbonated drinks in cans or bottles. Avoid tap water, fountain drinks, and ice cubes.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - South Africa

Holidays 2024

Jan 1: New Year's Day
Mar 21: Human Rights Day
Mar 29: Good Friday
Mar 31: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays 2025

Jan 1: New Year's Day
Mar 21: Human Rights Day
Apr 18: Good Friday
Apr 20: Easter
Apr 21: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Sep 24: Heritage Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays - Zimbabwe

Holidays 2024

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 12: Heroes' Day
Aug 13: Defense Forces Day
Dec 22: Unity Day
Dec 23: Unity Day Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 11: Heroes' Day
Aug 12: Defense Forces Day
Dec 22: Unity Day
Dec 25: Christmas Day
Dec 26: Boxing Day


Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Zimbabwe
Visas required for Zimbabwe
SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/

Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa.

Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries.

This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly.

Zimbabwe - Malaria is prevalent throughout Zimbabwe, except in Harare, due to the capital's high altitude. The CDC strongly recommends that malaria prophylaxis and preventative measures be taken when traveling outside of Harare. Information on vaccinations and other health precautions, such as safe food and water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. For information about outbreaks of infectious diseases abroad, consult the World Health Organization (WHO) website. The WHO website also contains additional health information for travelers, including detailed country-specific health information.

Tuberculosis is an increasingly serious health concern in Zimbabwe. For further information, please consult the CDC's information on TB.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather

Zimbabwe - November: - March 63°F-86°F; April - July: 43°F-85°F; August - October: 48°F-93°F.

Victoria Falls offers a mild and dry winter from June to mid-August and a warm to hot spring, until the rains start in mid-November. The dry season around Victoria Falls generally is from May to October; the wet season is from November to March.

Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. A rain coat will be provided while on the Victoria Falls tour, however please wear shoes you do not mind getting wet and bring a small umbrella for extra protection. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography.

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

SOUTH AFRICA: Books
Long Walk to Freedom by Nelson Mandela
Cry, The Beloved Country by Alan Paton
Zulu by Caryl Ferey
Mafeking Road by Herman Charles Bosman
The Power of One by Bryce Courtenay
Playing the Enemy by John Carlin
Country of My Skull by Antjie Krog

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

Southern Africa - Passengers arriving into Johannesburg and connecting to Cape Town must collect their luggage upon arrival to Johannesburg, and re-check their baggage into their connecting flight to Cape Town.

Flights within South Africa and between South Africa and Zimbabwe have a weight restriction for luggage of 44 lbs. per piece of checked luggage and 14 lbs. per piece of carry-on luggage, with a limit of one checked and one carry-on piece of luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Southern Africa.

Passengers traveling while pregnant are advised to carry a doctor’s note approving their health is suitable for flying. Southern Africa authorities reserve the right to deny passengers boarding if they do not carry such a note.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely receive a mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure, small galleys, tiny ovens and precooked food. We suggest simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Escorted Tour Participants in South Africa
Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. All passengers will begin in Cape Town and continue to Johannesburg. Some participates will end their trip in Johannesburg, while others will continue with a post-tour extension to Zimbabwe or Botswana.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Cape Town Water Conservation
Cape Town is in a water-scarce region of South Africa and is susceptible to drought. During your stay, please be mindful of water consumption and support the local government’s conservation efforts, in the event water restrictions are in place.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Southern Africa & eSwatini

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day
Game Drive Ranger: US $6 per person per day
Hotel porters and wait staff: Included

South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris.

Zimbabwe - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction.

Zimbabwe - Zimbabwe operated under a multi-currency monetary system where the U.S. Dollar (USD) was the most widely accepted form of currency. Until May 2024, The Zimbabwe Dollar (ZWL) was the official currency of Zimbabwe, which will be then be replaced by the Zimbabwe Gold (ZiG). Travelers may withdraw local currency from international credit-card enabled ATMs, which will be marked as international and have the logos of the accepted credit card companies. Foreign currency may be exchanged at the bank, however travelers are encouraged to use credit cards where possible and only exchange amounts of money in cash that they anticipate using. Visa fees are payable in foreign currency and may be paid in cash. Foreign credit cards will continue to be accepted as a form of payment where facilities exist.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound.

Zimbabwe - Victoria Falls offers wood carvings and soapstone sculptures.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Zimbabwe - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Zimbabwe, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas such as Victoria Falls. Although the majority of crimes in Zimbabwe are non-violent, be alert to any suspicious activity. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark.

We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas.

On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.

Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Cape Town - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Cape Town, there are significant issues with theft against tourists in public places. Do not carry expensive valuables or wear valuable items (jewelry, watches) out in public and keep cameras and other touristy items out of sight like money belts and hip bags. If you have any questions on how to use the ATM machines ask your Tour Manager, do not ask strangers. Carry little cash and use a credit card as often as possible as they are widely accepted. Keep your card in your eye sight at all times when paying. You should not explore alone and it is recommended to travel in small groups. Be sure to ask directions from your tour manager and the hotel to avoid less safe areas. Do not take public transportation on buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Be sure to use the hotel safes at all times for your valuable items.

Local Emergency Phone Numbers
South Africa
  • Ambulance/Fire: 10177
  • Police: 10111
  • General Emergency in Cape Town: 107

Zimbabwe
  • Ambulance: 994
  • Fire: 993
  • Police: 777-777

Languages
South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages.

Zimbabwe - Shona and Ndebele are the local languages. The official language is English.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night.

Zimbabwe - The voltage used is 220 volts.

Code of Conduct
South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter.

Zimbabwe - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate.

Meals & Dietary Requests
Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.

Zimbabwe - Be sure that all food, including meats, vegetables and fruits are fully cooked. Avoid dairy products, unless you know they have been pasteurized. Drink only bottled or boiled water, or carbonated drinks in cans or bottles. Avoid tap water, fountain drinks, and ice cubes.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - South Africa

Holidays 2024

Jan 1: New Year's Day
Mar 21: Human Rights Day
Mar 29: Good Friday
Mar 31: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays 2025

Jan 1: New Year's Day
Mar 21: Human Rights Day
Apr 18: Good Friday
Apr 20: Easter
Apr 21: Family Day
Apr 27: Freedom Day
May 1: Worker's Day
Jun 16: Youth Day
Aug 9: National Women's Day
Sep 24: Heritage Day
Dec 16: Day of Reconciliation
Dec 25: Christmas Day
Dec 26: Day of Goodwill

Holidays - Zimbabwe

Holidays 2024

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Mar 29: Good Friday
Mar 30: Holy Saturday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 12: Heroes' Day
Aug 13: Defense Forces Day
Dec 22: Unity Day
Dec 23: Unity Day Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2025

Jan 1: New Year's Day
Feb 21: Robert Mugabe National Youth Day
Apr 18: Good Friday
Apr 19: Holy Saturday
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 18: Independence Day
May 1: Workers Day
May 25: Africa Day
Aug 11: Heroes' Day
Aug 12: Defense Forces Day
Dec 22: Unity Day
Dec 25: Christmas Day
Dec 26: Boxing Day


12 Day Classic South Africa, March 2024
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My trip was Awesome!!!!! And Director Jason is outstanding. He went above and beyond my expectations to help me since I started having trouble with my knee's. I will always travel with Gate 1. This was my first experience with Gate 1 and it was outstanding. Thanks for showing me the best of South Africa.

Viva H.
8 Day Essential South Africa, March 2024
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It was amazing! Our guide, Belinda, was awesome! She went above and beyond to make this trip one of the best vacations I've ever had. The hotels at both locations were great! I would highly recommend Gate1 to anyone interested in all-inclusive travels, and I already have!

Yvette M.
8 Day Essential South Africa, March 2024
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This was an outstanding trip. I had done a similar itinerary 10 years ago and this time went with my grandson. As a multi-trip, 3 continent Gate 1 traveler, I can say that Lawrence is a outstanding tour manager. He provides great information spanning many appropriate topics. He is pleasant and professional. He is also a very diligent risk manager, which is important for your guests. I will surely continue to travel with Gate 1 as I already have 2 more trips booked. I promote Gate 1 often to my friends. Thanks for the unforgettable trip to South Africa. It was great.

Emily R.
16 Day Classic South Africa with Victoria Falls & Botswana, March 2024
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Our trip to Southern Africa was OUTSTANDING! The itinerary provided us with a varied, wondrous experience of the different cultures, wildlife, and beauty of the area. The pace was quite challenging. However, we anticipated that would be the case when we selected this itinerary which included so many venues. Our guide, Don, was exemplary!! He combined his extensive historical knowledge of the area, his genuine affection for the people and wildlife calling this area their home, his humor, and his attention to detail to provide an unforgettable trip. Don's guidance and expertise combined to make our trip a "brilliant jewel" in the GATE 1 crown. Thank you, as always, for great memories.

Marc S.
11 Day Serengeti & Beyond: A Tanzania Safari, March 2024
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It was amazing. How lucky was I That there were only 2 other guests. The best thing about it was our guide Godliving. He was the smartest, well versed , caring and so loyal to gate 1. There wasn't a question he couldn't answer regarding the animals, the birds and the trees. He was the 1st to spot an animal far-off in the distance and other guides were quick to follow him. You are so lucky to have him representing you and caring for your clients.... He really made the trip so fabulous. I hope your other guides working for gate 1 are half as good as he.

Harriett G.
11 Day Serengeti & Beyond: A Tanzania Safari, March 2024
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We recently completed the Discovery Tour of Tanzania. Our guide, Godliving, was awesome, amazing, outstanding - one of the best guide we have had on our travels with Gate One (and we have done many). He ensured his Gate One Family was well taken care of the entire trip, including all the small details as well as meeting all the expectations each of us had for the trip. He was knowledgeable, entertaining and very willing to share anything and everything with us - including personal information about his family. He made us very comfortable and relaxed. Not only was our trip memorable for all the animals he spotted (all the big five), the unique experiences we encountered (vultures/hyenas feasting on a dead zebra) but also because of our guide. A special thanks to Godliving!

Barbara A.
11 Day Serengeti & Beyond: A Tanzania Safari, February 2024
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This trip has been on my bucket list for some time, and I have to say, it fulfilled all those expectations! Our guide, Philip, was absolutely fantastic. He was so knowledgeable about every aspect of the trip: animals, birds, geography, history, people, but more importantly was so good at explaining and anticipating needs, that you felt completely at ease and safe. The remarkable country speaks for itself and I have to say nature cooperated beautifully! Thanks to Gate1 for providing a great opportunity!

James K.
14 Day Classic South Africa with Victoria Falls, February 2024
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Our trip to South Africa was wonderful, but over and above what we saw, where we stayed, and what we experienced, was our tour manager Renier, the most extraordinary combination of efficiency, meticulous attention to detail, and a marvelously intelligent sense of humor and charm. He transformed an obviously memorable journey into something sensational, and we are quite sure most everyone on the tour felt the same way.

Loron T.
7 Day Classic Kenya, February 2024
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My Kenya trip was amazing.my daughter; granddaughter and I enjoyed the our trip guides. Marcus was our main guide and driver and was very knowledgeable about his home. He shared many experiences and helped us understand the animals and their habitat. Our group was great, we enjoyed each other's company and made new friends. The resorts were great, being in Masa Mara was amazing , able to see some animals so close to our resort. Great trip all around. Thank you for great memories.

Doreen D.
16 Day Classic South Africa with Robben Island, Victoria Falls & Botswana, February 2024
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Renier! Renier! Renier! He is an awesome Tour Manager and person all around! He made us feel safe, organized, well prepared and special! I celebrated my birthday on this tour and he made it unforgettable! What a star, exemplary TM! We are so lucky to have had him. So incredibly knowledgeable and joy to be around! We love him!

Jenilee L.
11 Day Essential South Africa with Victoria Falls, February 2024
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I will complete the survey, but also want to take the opportunity to share with you how awesome our tour guide, Gavin, was. He had a wonderfully calm and respectful discipline for the group that kept everything running at a perfect pace and made for a very smooth journey. His knowledge and informative talks at just the right times and and at just the right pace contributed to a wonderful experience and perfectly showcased the people, the animals, the land/scenery and the food that South Africa has to offer. He is truly an ambassador for South Africa and Gate 1. Having Gavin as the tour guide contributed significantly to a truly enjoyable experience that I will highly recommend to others.

Debra H.
11 Day Kenya & Tanzania with Serengeti: A Safari Journey, February 2024
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My Tanzania and Kenya tour was absolutely perfect. I can't say enough about the skill, knowledge and friendliness of David and Mwongi. They were easy to understand and very knowledgeable about the Kenyan wildlife and culture. They did an excellent job finding us amazing experiences. By the end of the tour they felt like family. I love that we only had 8 in our tour. Made everything timely and efficient. Meals were excellent. I am gluten sensitive and they did all they could to accommodate my dietary needs. I loved the variety of hotel accommodations. I really appreciated the day room in Nairobi to rest before our long flight home. I have already had 4 people ask me about my tour based on my daily Facebook posts. It was truly the trip of a lifetime for this animal lover and amateur photographer. Thank you!

Jane R.
12 Day Classic South Africa with Robben Island, January 2024
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Our tour manager Shaun was absolutely incredible. His ability to tell anecdotal stories in addition to general tourist info, kept the entire bus engaged for each adventure. My husband and I thoroughly enjoyed his guidance and look forward to our next Gate 1 African trip. (hopefully with Shaun) You guys have a jewel!

Carolyn M.
10 Day Uganda Wildlife Exploration, January 2024
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Our trip was fantastic in every way one can imagine. Our interactions with the Gate 1 time prior to the trip was good. The information they provided was comprehensive. On the ground in Uganda, the local team was superb. The initial briefing by the welcoming team put us at ease. Our driver/guides - Yona, Chris and Edmand were thorough professionals - and went out of their way to make this trip a once in a lifetime experience. The lodges we stayed at, the food and the staff all met our expectations. The diversity of wildlife and avian life we saw was simply amazing. We were especially impressed by the friendliness of the Ugandan people - who all smiled and spoke softly. We felt very safe. We highly recommend this trip.

Jay S.
11 Day Serengeti & Beyond: A Tanzania Safari, January 2024
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Thank you for your email. My trip was amazing!! I don't even know where to begin. I have traveled with other tour companies before, but this was my first time traveling with Gate 1 and the entire process has been seamless.

Amanda P.
11 Day Essential South Africa with Victoria Falls, January 2024
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Our tour manager, Laurence, was absolutely outstanding. His attention to detail, focus on client safety, and extensive knowledge of our many sites to experience made this trip one of our most memorable, both with Gate 1 and other trips. We have visited 46 countries and this trip rates at the top with much of the credit going to Laurence. He provided a personally-prepared information sheet during the initial orientation meeting that proved invaluable throughout the trip. All tour managers should consider this added touch for their clients. His personal stories added immeasurably to our wonderful experience in Africa. Many Kudos to Laurence and to Gate 1 for making our first trip to Africa one that we will always remember.

William D.
15 Day Serengeti & Beyond: A Tanzania Safari with Zanzibar, January 2024
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I want to write a detailed review of our trip this January. This was our 4th trip with Gate 1. It was literally the BEST trip we have ever taken! I attribute this to our wonderful guide, Wolfugan, who I understand has worked with Gate 1 for 18 years. Wolf was exceptional in every way. He met us, along with another couple at the Kilimanjaro Airport, and we opted to ride in his vehicle for the entire trip. The fact that there were only 13 participants in our Small Group Discovery tour allowed us to only have 4 guests in each safari vehicle, which made for a very enjoyable experience, plenty of room to maneuver to get great photos. Wolf's knowledge of everything was extraordinary. He is a whiz at spotting wildlife (including an elusive leopard as we were pulling into our tent camp), identifying birds, explaining animal behavior, migration patterns, geology, and we always felt safe with his driving skills. He was usually the first vehicle in our group to reach the wildlife, and was able to maneuver for the best photo angles. He is the ultimate professional, being respectful of the guests' needs, and was able to share what life was like for him and his family living in Tanzania. Thank you, Gate 1, for providing Wolfugan with a job that he obviously loves. I have recommended this particular tour to many of my friends, and I hope this generates some bookings for you. I hope my friends can take advantage of Wolf's talents should they go on safari in Tanzania. In short, FIVE STARS all the way around. Feel free to use my comments for any public testimonials. We had several "National Geographic" moments, including a mother lion with 3 cubs, who was in the process of moving her family to a drier setting. We were able to watch her carry the smallest kitten (approximately 3 weeks old!), and see the other cubs follow her in the grass. We were able to catch them nursing. We also saw a lioness with her 1-yr old 2 cubs relaxing in a tree. Our elephant encounters in Tarangire NP were very exciting, we saw lots, including baby elephants. The Great Migration was another highlight, and we saw literally 1000's of animals on the Serengeti plains. The pace of the tour was very fast, but perfect in my opinion. The lodging choices were exceptional. The food ranged from very good to excellent, depending on the venue. Having the 4 nights in Zanzibar after the safari portion was so nice, as we got to "unwind" from our whirlwind tour.

Marcie R.
14 Day Classic South Africa with Victoria Falls, January 2024
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Gate1 Travel is the best! Thank you for making our trip so memorable. Kudos to our tour director, Desmond who was top notched, caring, loving, professional, unwavering knowledgeable of his beloved country and Zimbabwe. All of the amenities were seamlessly fabulous throughout our visit. Million thanks for everything and we look forward to many more unforgettable memories with you all.

Sokhary N.
18 Day Kaleidoscope of South Africa, November 2023
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It was a fantastic exposure to South Africa - our guide John was incredibly well informed, discussed the advantages and problems of the country and went into the historical perspective/ political orientation of this country. We were impressed by the quality of hotels, the transport and mainly the information provided about south African culture etc by our tour guide. I also like that he is English as am I and we have the similar culture and views in common. We always felt safe, despite the crime rate in the country evidenced by the security protections on most/ all buildings ! I would be very happy to travel with John again in Africa . Please arrange more Africa tours to different parts of Africa with John. So far I have independently visited Namibia, Botswana, Tanzania ,the Gambia and Kenya , I would be happy to visit other countries in Africa with gate 1 travel.

Susan T.
10 Day Uganda Wildlife Exploration, November 2023
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We just completed the Uganda trip with tour manager Chris, our 6th Gate 1 trip. All our tour guides have been excellent, but Chris was outstanding. His graciousness, ability to seamlessly pivot as circumstances dictated without missing a beat, kindness & warmth were exceptional. As we traveled across beautiful Uganda, we were amazed at how many folks Chris knew. It was obvious to my wife & I that Chris was well-respected & liked by so many. Chris' experience as a park ranger in two of the national parks we visited was invaluable. His vast knowledge of his country impressive. Chris' driving skills in rough terrain - wow! The service Chris & Stephen provided was top-notch VIP. We felt pampered and safe at all times. The Uganda trip has moved to the top of our favorite trips list!

Michael G.
11 Day Kenya Safari Exploration, November 2023
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On our first day briefing we were greeted by a smiling Christopher who set forth expectations of our safari and ensured we all introduced ourselves in a comfortable manner. I had the fortunate opportunity to tour with Christopher in the jeep and throughout the trip we were kept informed on what our schedule would look like on a daily basis and his goal was ensure that we had a wonderful time, he provided us with his contact information to enable us to ask questions or clarification at any time. Christopher listened to our questions and our "hopes" of what we would like to see. He did not disappoint; I recall we were ready to have lunch and he heard that there was a lion in a particular area. Slight detour as he safely hurried to an area where there were two lioness' in a tree. This is my second Gate 1 trip and I think "most importantly" throughout this particular trip is that we never felt rushed. Obviously on a safari, we wanted to see wildlife at its best. Christopher was able to safely navigate us throughout the parks to find the wildlife and we were able to take our time enjoying the wildlife through our own eyes and camera lenses. This made the trip truly unique and the best. Every day our group said, "this was the best day", the next day "this was the bestest day", and the next day "this was the best of bestest days" and so on and so forth. Thank you, Christopher, for a most memorable fun exciting perfect experience. I have traveled to many countries and been on 3-4 tours. This definitely was my "best trip ever".

Lynda W.
14 Day Classic South Africa with Robben Island & Victoria Falls, October 2023
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The trip was phenomenal. Having an intimate group of 26 people was a large positive factor. Our tour director, Belinda, was the icing on the cake. She is very personable and was attentive to our needs and took the time to be sure everyone was doing okay and having a splendid holiday. She was knowledgeable about every part of the itinerary and added life to every aspect of our trip. She also answered questions without hesitation and ALWAYS HAD a smile for us. Occasionally, she would treat us to a joke to make us laugh. She was sure to verbally tell what the next day would bring and followed up in writing to be sure everyone was fully aware of what was coming. I have been on a number of escorted trips, but this one was extra special. I do believe that Belinda is the reason why this particular trip was so special and why it stood out from all the other trips I've taken. This was my very first Gate 1 trip and because of how well Belinda took care of me, I will definitely take another Gate 1 trip as soon as possible. Thank you Gate 1 for offering a trip of a lifetime and for having such a caring and dedicated tour guide. I cannot wait to take part in another trip with Gate 1 and I am hopeful that the next tour director is as attentive as Belinda was.

Felicia L.
16 Day Classic South Africa with Victoria Falls & Botswana, October 2023
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It was an amazing trip! Gavin (our tour guide) did a remarkable job of creating unity amongst the group so everything ran like clockwork and we were able to make all of our tours, connections etc with plenty of time to be able to enjoy the destination. Everything was very well organized and the stops and accommodations were very enjoyable. Gavin made suggestions for additional outings on some of our " free days" and some of those ended up being some of the most memorable experiences. This was our first Gate one trip and if all of your tours end up being like this then I can see that we will be frequent customers.

Jennifer L.
16 Day Classic South Africa with Victoria Falls & Botswana, October 2023
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The Africa trip was the best vacation I've ever taken in my life. While my 16 day trip took me to 5 different countries with 5 land safaris and 3 water safaris I also got to experience the local culture and history of Africa. Gavin, our tour guide did everything possible to make our trip a once in a lifetime, unforgettable experience. He shared his knowledge and experience growing up in South Africa to give us an insiders perspective and a richer more complete view of South Africa. The places we stayed were top notch and the times we actually got to stay in the Safari parks were incredible! I was naïve enough to think I would lose weight on the trip because of the strange new foods, well, that was a mistake! The food was wonderful and I loved the opportunity to have dinner with local families. This trip enabled me to become more enmeshed with the many cultures of African people. We had intimate experiences with Zulu, Swati, and other native people. I was so glad that we went on so many safaris, but also relished the opportunity to see where Nelson Mandela lived and was held captive for so many years.Visiting the Apartheid Museum and being given a tour of Robben Island by a former inmates was powerfully moving. And if all that isn't enough, I left my souvenir walkingstick at the last hotel we stayed in. Just before we crossed the border to head into another country to fly home the people at the Chobe Marina Lodge contacted Gavin and said they found my stick and would try to get it to me before our plane took off. Don't ask me how, but they actually did it! I can't say enough about the service of our tour guide, our bus, drivers, our safari drivers, and the staff at all of the places we stayed, everyone was fabulous!

Joy G.
8 Day Essential South Africa, October 2023
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This trip was absolutely amazing. Elvis was such an amazing tour guide that went above and beyond for all of the guests in the group. He definitely became like family after this tour. This is my second time traveling with Gate 1 and I absolutely loved both of them. Will definitely travel again with you guys!!

Edmarie F.
11 Day Kenya & Tanzania with Serengeti: A Safari Journey, October 2023
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I just wanted to say that I was really impressed with Gate1 and this unbelievable vacation!! Our Safari was better than great. I was hoping it'd be great but I was prepared for something a little less. From the moment we were picked up from the airport to the time we were dropped off at our Day Room before our flight back home, Everything was way beyond our expectations, really!! The hotels and lodges were -They were absolutely beautiful, even the rustic ones! The staffing and meals at each place were amazing! (I remember reading that Gate1 said the places were 4 and 5 Star accommodations but I was a little hesitant to believe it, I shouldn't have been.) The main reason for our vacation was of course the Safari and this itinerary and it was a Home Run, Grand Slam Home Run! We saw the Big Five and sooo much more. I could go on and on about how pleased we were with Gate1 and this trip but will end by saying THANK YOU for a vacation we'll never forget!!

Thomas M.
16 Day Classic South Africa with Victoria Falls & Botswana, September 2023
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Our recent trip to South Africa, Victoria Falls, & Botswana was one of the best experiences my wife and I have ever had. The itinerary was second to none and I truly do not have the time or energy to describe how fantastic the food, the ambiance, and our little traveling group was the entire time...unbelievable. Trust me when I say that many of my friends and family were so jealous of the stories we came back with that most of them will be booking their own South Africa trip with G1. And just a quick shout out to our tour manager (now someone I consider a great friend) Alistair. His passion, knowledge, & love for what he does is very apparent, & completely off the charts. About half way through our trip, one of the travelers in the group received a message from back home. When Alistair heard of the situation, he stepped up with such wisdom, compassion, & sincerity, that it quite honestly made us all stop and take a deep breath & think about what really matters in this crazy world. Not to mention his never ending, and genuine, concern for the safety, involvement, & enjoyment of everyone in our group was incredibly inspiring. We ended up learning so much more about the culture, the people, and the history of all the places we visited then we could have ever expected. Gate 1 is truly fortunate to have Alistair on your team, and it is my sincere hope that at some point, our paths will meet again. Keep up the INCREDIBLE standards that have become synonymous with Gate 1...now I need to go book my next vacation (I mean adventure).

Vincent P.
11 Day Kenya & Tanzania with Serengeti: A Safari Journey, September 2023
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We enjoyed our safari, really up to our expectations, and the one that made this happened was our tour manager Christopher. Christopher is all of the following: Super friendly, even to most of the safari drivers in game drives, caring, takes time to know and address our concerns. Flexible, goes out of his way and time to fill our expectations. Excellent safari driver, knows where to go off road to look for lions, elephants, hippos, cheetahs, leopards, rhinos, etc. We strongly recommend Gate1Travel customers have Christopher as their tour manager. Christopher is Gate1Travel greatest asset.

Henry C.
10 Day Classic Kenya & Tanzania, September 2023
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My husband and I just returned from an incredible 10 day trip to Kenya and Tanzania with Gate 1 Travel. We had amazing game drives with expert tour guides. Steve, our guide in Kenya, has a degree in zoology. He was a wealth of information. In Tanzania, our guide Abushiri, was wonderful. His knowledge of the land and animals greatly enhanced our experience. I highly recommend the optional sunrise hot air balloon safari over Masai Mara. The accommodations and meals were fantastic. Thank you Steve, Abu, and Gate 1 for helping us experience the sights and beauty of this magical land. We will definitely travel with Gate 1 again!

Christine K.
16 Day Classic South Africa with Victoria Falls & Botswana, September 2023
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My trip to South Africa was wonderful. I went to see the animals and we did!!! Thank Goodness! It was a thrill!

Joyce N.
16 Day Classic South Africa with Robben Island, Victoria Falls & Botswana, September 2023
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My trip to Africa was one of the best vacations I've had in 25 years of travel. I want to thank you for a fantastic bargain and everything that was included. The tour director was very knowledgeable, accommodating, and excellent at his job. The people we interacted with were great! Thank you again.

Dennis S.
16 Day Classic South Africa with Victoria Falls & Botswana, September 2023
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I have to admit the trip was quite exhausting and stressful at times, however it was well worth it! My daughter and I enjoyed every minute of this truly amazing, awesome, wonderful, phenomenal and exciting once in a lifetime memorable experience! To see the wild animal up close and personal, in their natural habitat is beyond my dreams and imagination! We also enjoyed the gorgeous and breathtaking sceneries in South Africa and Victoria Falls, cultural show in Matsamo Village, Boma dinner and drum show, the family hosted dinner and all the other activities that we did. Another fantastic trip with Gate1 that I personally love!

Raquel L.
13 Day Zambia, Botswana & South Africa Adventure, August 2023
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This was my first Gate 1 Tour Trip to Botswana, Zambia, and South Africa Adventure and I can't see enough good things about it! Definitely a trip of a lifetime. I was the "rookie" of the group, being my first tour, I had nothing to compare to, it went beyond my expectations!! Desire, our tour guide, was top notch and very knowledgeable about all the areas we were in. She is truly a gem and made the trip very fun and memorable! I would definitely go on more Gate 1 tours, can't wait to do it again.

Dionnie S.

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