14 Day Australia & New Zealand
From
$4839*
Air & Land
Featured Hotels
| 14 Day Australia & New Zealand | ||
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| Rydges World Square | Sydney | |
| The Savoy Hotel on Little Collins | Melbourne | |
| Scenic Hotel Dunedin City | Dunedin | |
| Millennium Hotel Queenstown | Queenstown | |
| Pullman Auckland | Auckland | |
Click a Date to Book Online
Click a Date to Book Online
| 2022 Dates & Prices Single Supplement: $1200 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 2023 Dates & Prices Single Supplement: $1200 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Not Included:
Optional tours and gratuities.
Additional Information:
This package is based on pre-confirmed flights via Air New Zealand and may only be purchased with these flights.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Escorted Package Includes
- Flights Los Angeles-Sydney, Auckland-Los Angeles
- Airline taxes & fuel surcharges
- All intra-flights: Sydney-Melbourne, Melbourne-Dunedin & Queenstown-Auckland
- 11 nights First Class accommodations
- 3 nights Sydney
- 2 nights Melbourne
- 2 nights Dunedin
- 3 nights Queenstown
- 1 night Auckland
- Hotel taxes, fees & service charges
- Hotel porterage
- All transfers
- 16 meals: 11 breakfasts, 2 lunches, 3 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour managers
- Entrance fees per itinerary
Special Features
- View many of Sydney's highlights, including the famous Opera House
- Explore Melbourne's lively and cosmopolitan neighborhoods
- Enjoy a scenic cruise of Milford Sound with stunning views of Mitre Peak
- Tour Dunedin with its magnificent Victorian and Edwardian architecture
Is This Trip Right for You?
This moderately paced program features some group touring highlights with ample time to participate in a variety of optional tours that are available, or to explore on your own. Most city to city transfers are via flight. Some optional tours will require walking for extended periods of time, walking over uneven terrain, or travel in 4x4 vehicles over rough terrain. Some hotels in Queenstown and Dunedin are built in the traditional local style and have no air-conditioning. During heat waves, these hotels can become uncomfortable. Please note, there may be two different Tour Managers, one in Australia and one in New Zealand. You may depart independently, or with part of the group, at the end of your program as the Tour Manager may be traveling with other passengers on an extension program. This is a Classic program. For more information, click here.
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Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
This first class hotel is located in the heart of Dunedin, only two blocks from the Octagon.
Hotel Details
This first class hotel is located in centre city Queenstown near to its many attractions.
Hotel Details
- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
Set out on the waters of Sydney Harbour in a luxury air-conditioned catamaran. Sail by the Sydney Harbour Bridge, Sydney Opera House and other landmarks. Start with a glass of sparkling wine and enjoy your three course dinner with an array of international dishes including fresh seafood, meat, and vegetable dishes - an unforgettable dining experience!
Pick-up details to be advised locally. Approximate tour duration is 2 hours.
| Day #4 | 01 Aug 2022 - 31 May 2023 | $148.00 |
For wilderness and wildlife, the magnificent Blue Mountains is a must see for any visitor to Sydney. Today's full day tour to the region will give you a chance to see it for yourself. Visit Featherdale Wildlife Park, home of the world’s largest collection of over 1700 Australian native birds and mammals. Walk through the Koala sanctuary where you may have the opportunity to take a photo. Later enter the enclosure of kangaroos to hand feed them. Keep your eyes open for wombats, Tasmanian devils, emus, penguins, and dingoes as you explore the rest of the park! Later, travel through the quaint villages of the Megalong Valley before you take in the views of the famous Three Sisters rock formation from Echo Point. You will also visit spectacular Govett's Leap where you can stand atop sheer cliff walls and look out over the Grose Valley below. Then to the village of Leura, where you will have time to stroll the scenic streets before descending from the mountains. Return to Sydney in the late afternoon.
Pick-up details to be advised locally. Approximate tour duration is 10 hours.
| Day #5 | 01 May 2022 - 31 May 2023 | $125.00 |
This afternoon travel to Phillip Island and visit Australia's most popular wildlife attraction and home to the one of the largest Little Penguin colonies in the world. The Little Penguin is the world's smallest penguin and the Penguin Parade is the best place to experience this natural phenomenon. Every sunset, wild Little Penguins emerge from the sea and waddle across the beach to their sand dune burrows. Experience the parade from the viewing area at the beach and then wander the boardwalks and watch the penguins return to their burrows. Your visit supports the conservation work carried out by the Phillip Island Nature Parks in protecting this important Penguin colony.
Details to be advised locally. Approximate tour duration is 10 hours.
Note: Duration of the tour depends on the timing of the Penguins' arrival on the beach and your return to the hotel varies from 9 pm to midnight.
Note: Penguins have sensitive eyes and a bright, sudden flash or unusual light can frighten or disorientate a penguin. To ensure penguins keep coming back to this special area we ask you to not use your cameras, camcorders or camera phones at the Penguin Parade.
| Day #7 | 01 Sep 2022 - 31 May 2023 | $145.00 |
This afternoon, embark on a tour to the Otago Peninsula, home to many species of wildlife including seabirds, sea lions, fur seals and penguins. Travel to New Zealand's Larnach Castle, featuring magnificent architecture and superb craftsmanship. It was built in 1871 by William Larnach, a merchant baron and politician. Opportunity to take photos on the Castle grounds before continuing to the Headland and Wellers Rock. Conclude the tour with a one hour wildlife cruise* aboard a converted fishing trawler. Chance to view the diverse wildlife on spectacular Taiaroa Head, the only mainland nesting place for Northern Royal Albatross in the world and home to New Zealand fur seals. You may spot dolphins, sea lions and an array of ocean birds including other species of albatross, penguins and marine mammals in their natural environment. Afterward, return to Dunedin.
*Cruise is not suitable for people prone to seasickness.
During winter season (Apr-Sep) the tour will operate in different order.
Pick-up details to be advised locally. Approximate tour duration is 4 hours.
| Day #9 | 23 Sep 2022 - 31 May 2023 | $80.00 |
This scenic Skippers Canyon tour is an adventure that follows the rugged and once treacherous Skippers Road. You will travel the road that was hacked by hand into the sheer cliff sides of the Shotover River Valley making this an exciting opportunity. During the tour, you will visit many historic sites such as the Skippers Suspension Bridge and historical township of Skippers. The tour will also visit the restored school house where you will gain a real insight into the local heritage through photos and the histories of life from the early days of this settlement. On the return journey, you will stop at Deep Creek where you can immerse yourself in the customs of the local area by trying your hand at gold panning at one of the richest gold bearing rivers in the world.
Pick-up details to be advised locally. Approximate tour duration is 4 hours.
| Day #12 | 01 Sep 2022 - 31 May 2023 | $155.00 |
Embark on a scenic cruise across Lake Wakatipu aboard a vintage steamship the TSS Earnslaw, to Walter Peak High Country Farm. Admire the beautiful scenery and views of the Remarkables mountain range. Upon arrival, take a walking tour of the farm and lean about New Zealand's farming lifestyle. Watch sheepdogs in action as they demonstrate their remarkable skills rounding up sheep. Later, visit the holding pens, where you can feed the sheep and even get up-close to the Scottish Highland Cattle. Afterward, head to the old woolshed for afternoon tea. Stroll through the lakeside gardens before cruising back to Queenstown.
Approximate tour duration is 4 hours.
| Day #12 | 01 Sep 2022 - 30 Sep 2023 | $83.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Cell Phones & Calling Cards |
| You may wish to carry a cell phone while traveling. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Additionally, if your phone can connect to WiFi you may be able to make voice and video calls free of charge. Please contact your cell phone provider for further details. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally. When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel's reception desk prior to making phone calls to avoid unexpected charges. Please note that we are unable to provide compensation for phone calls regardless of reason. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi access has improved. Free or inexpensive WiFi internet is accessible at coffee shops, airports, restaurants, libraries and on some trains and buses. WiFi access in hotels and cruise lines often involves a fee, determined by that property. Signal strength is subject to local conditions and not guaranteed. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable and sometimes nonexistent in developing countries or, on moving conveyances such as buses and cruise ships. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Australia - In Australia the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. Sunscreen and a hat or sunglasses are also recommended. Australia Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#nz-australia-weather |
| New Zealand - In New Zealand the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. Sunscreen and a hat or sunglasses are also recommended. New Zealand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#nz-australia-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| NEW ZEALAND: Books The Whale Rider by Witi Ihimaera The Bone People by Keri Hulme Once Were Warriors by Alan Duff A Good Keen Man by Barry Crump NEW ZEALAND: Films The Piano (1993) Whale Rider (2002) Hunt for the Wilderpeople (2016) |
| AUSTRALIA: Books The Thorn Birds by Colleen McCullough The Fatal Shore by Robert Hughes The Songlines by Bruce Chatwin The Explorers by Tim Flannery The Fatal Shore by Robert Hughes Follow the Rabbit Proof Fence by Doris Pilkington Garimard We of the Never Never by Jeannie Gunn In a Sunburned Country by Bill Bryson Kings in Grass Castles by Mary Durak AUSTRALIA: Films Australia (2008) Rabbit Proof Fence (2002) Faces in the Mob (1992) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Australia - Some domestic flights in Australia have a weight restriction 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| New Zealand and Australia - New Zealand and Australia have strict biosecurity regulations. Foreign food, plants or plant byproducts (fruits, seeds, etc.) are not allowed through customs as these could potentially become an invasive species in foreign soil. Customs officials will require you to discard anything which could be construed as invasive or hazardous, and you could possibly be detained or heavily fined. Please be aware of what you bring with you in your luggage and leave any food received on the airplane behind. It is recommended to review the customs websites prior to travel for a complete list of restricted items. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Australia Hotels - In Australia, it is against the law to smoke in hotels. If guests smoke in a hotel room, they will be subject to fines of approximately $450 to $1,900. We are unable to reserve any smoking rooms in Australia.
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| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $7 per person per day Driver (Provides chauffeur services and limited assistance with luggage) : US $3 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day Hotel porters and wait staff: Included |
| Australia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| New Zealand - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Australia - The Australian Dollar is the currency of Australia. |
| New Zealand - The New Zealand Dollar is the currency of New Zealand. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Australia - Travelers will find many familiar amenities in Australia. Stores are open all week and during the weekend. Shops throughout Australia offer aboriginal arts and crafts, fine wool garments and high-quality opal gemstones. |
| New Zealand - Stores are open 9 a.m. to 5 p.m., Monday through Friday. Some are open on Saturday and Sunday, as well. New Zealand is known for crafts such as Maori carvings and abalone shell jewelry. Many fine handmade wool products can also be found. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Australia
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New Zealand
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| Languages |
| Australia - English is the local language. |
| New Zealand - English is the local language. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Australia - The voltage used is 220 volts. |
| New Zealand - The voltage used is 220 volts. |
| Code of Conduct |
| Australia - Australia is among the most egalitarian societies in the world. As such, honorifics such as “sir” and “ma'am” are often replaced by the more inclusive term “mate.” This familiarity is meant to demonstrate a sense of equality and is in no way considered disrespectful. Otherwise, standard courtesies should be observed just as in the United States. It is against the law to smoke in restaurants, bars, public buildings and hotel rooms. Guests smoking in these areas may be subject to fines of approximately $450 to $1,900. |
| New Zealand - Shaking hands is the standard greeting and normal courtesies should be observed. Referring to Australia as the “mainland” is considered derogatory and should be avoided. When in Maori areas, try to be sensitive to cultural concerns. |
| Food and Meals |
| As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Gate 1 cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure at www.gate1travel.com/contactus. Terminology for dietary requests can vary from country to country and options may be limited. Therefore we recommend that you make your wishes known to your tour manager upon arrival, and at each hotel/restaurant. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Australia |
Holidays 2022 Jan 1: New Year's Day Jan 26: Australia Day Apr 15: Good Friday Apr 16: Holy Saturday Apr 17: Easter Apr 18: Easter Monday Apr 25: ANZAC Day Jun 13: Queen's Birthday Dec 25: Christmas Day Dec 26: Boxing Day Dec 27: Christmas Holiday Dec 27: Boxing Day Holiday Holidays 2023 Jan 1: New Year's Day Jan 26: Australia Day Apr 7: Good Friday Apr 8: Holy Saturday Apr 9: Easter Apr 10: Easter Monday Apr 25: ANZAC Day Jun 12: Queen's Birthday Dec 25: Christmas Day Dec 26: Boxing Day |
| Holidays - New Zealand |
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Holidays 2022 Jan 1: New Year's Day Jan 2: Day after New Year's Day Jan 24: Anniversary Day (Wellington) Jan 31: Anniversary Day (Auckland/Northland) Feb 6: Waitangi Day Feb 7: Waitangi Day Holiday Apr 15: Good Friday Apr 17: Easter Apr 18: Easter Monday Apr 25: ANZAC Day, military memorial day Jun 6: Queen's Birthday Oct 24: Labor Day Dec 25: Christmas Day Dec 26: Boxing Day Holidays 2023 Jan 1: New Year's Day Jan 2: Day after New Year's Day Jan 3: Day off for New Year's Day Jan 23: Anniversary Day (Wellington) Jan 30: Anniversary Day (Auckland/Northland) Feb 6: Waitangi Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday Apr 25: ANZAC Day, military memorial day Jun 5: Queen's Birthday Oct 23: Labor Day Dec 25: Christmas Day Dec 26: Boxing Day |
Wonderful. Gate 1 has a real asset with Ben as a tour manager. This was my 9th Gate 1 trip. I tell everyone that the guides/managers are outstanding, but Ben stands out amongst even the best. The itinerary was excellent, as well. Three days in each place may be less stressful, but the time we spent in each place was well planned. The optional trips were perfect. The Great Barrier Reef, Outback BBQ, and 3 sisters were my favorites. Although only 9 days as a group, we became a bonded group quickly. Looking forward to my next trip.
Pamela V. Ewing Township, NJ
We loved our trip!! New Zealand was even more beautiful than we imagined and Queenstown and Milford Sound with the optional trip to a remote sheep farm were breathtaking. Linda was a knowledgeable and resourceful guide who make us feel secure in her country. Australia was more fascinating than I anticipated and I loved the English influence on the foods, the architecture, and the culture. Melbourne's juxtaposition of old buildings and new, incorporating varying colors and shapes made it very artistic and lovely to behold. Vic was perhaps the best tour guide I've experienced with Gate 1; remember, this was my 12th tour. He went above and beyond expectations with his commentary, knowledge, good humor, and walking tours. The entire tour group (all 27 of us) agreed that he should receive tour guide honors for his work. As usual, the hotels were centrally located, impressive, and high quality; this is one of the features that I adore about Gate 1--location, location, location.
Sharon D. Claremont, CA
New Zealand and Australia was awesome! This trip was the longest we had ever been on but it was worth every day of it! I can’t wait to plan our next Gate 1 trip! So far this company has been so good!
Debra A. Magnolia, IL
Our trip was great! We had beautiful sunny days everyday, even a few were close to 100 degrees ... Our Australia guide, Dana, was THE BEST! Cheers to her for showing us a fabulous time and giving us over and above attention and service. We would highly recommend the combination of New Zealand and Australia trip. I hope we can join another Gate 1 trip in the future.
Mary J. Lake St. Louis, MO
It was truly amazing. New Zealand was pristine from the Mountain Views to the ocean and spectacular lakes. The air was so fresh and the water so clean. Australia was our highlight, but everyday the tour was more and more amazing. The additional excursions were great for seeing the wildlife and experiencing Australia and New Zealand for it’s true beauty. We enjoyed the city life, but enjoyed the small towns and wilderness even more. We thought being away for the holidays might of been a draw back, but the group we traveled with and the amazing tour guides of Richard from New Zealand and Pam from Australia filled our days and celebrated the holidays as if we were one big happy family. Thanks to them we had a wonderful time. Gate 1 really out did themselves with this amazing tour! Thank you for a memory of a life time!!! We are looking forward to our next tour with Gate 1!
Dina T. Middletown, DE
Both countries were great, both guides knew there stuff and were very informative. This was our 10th Gate 1 trip and all continue to be as advertised. We look forward to #11 in January to Italy. Thanks for all your hard work and making our trip special Gate 1!
Dianne N. Tyrone, GA
Great trip! We enjoyed visiting both countries. Linda, our tour guide in New Zealand was amazing! She is extremely knowledgeable and very professional!
Mary M. Weeki Wachee, FL
The trip was fabulous especially New Zealand. The beauty of that country cannot be described. We had a great time.
Karen C. Cumming, GA