14 Day Croatia, Bosnia & Slovenia with Venice
From
$3299
Land Only
$5209*
Air & Land
Featured Hotels
(Hotels may vary based on departure day of the week)
| Monday Departure | ||
|---|---|---|
| Sheraton Zagreb | Zagreb | |
| Hotel Europe Sarajevo | Sarajevo | |
| Valamar Lacroma Dubrovnik Hotel | Dubrovnik | |
| Royal Neptun Hotel | Dubrovnik | |
| Hotel Atrium | Split | |
| Lyra Hotel Plitvice | Plitvice Lakes | |
| Park Hotel | Bled | |
| Hotel Continental Venice | Venice | |
| Wednesday Departure | ||
|---|---|---|
| Sheraton Zagreb | Zagreb | |
| Hotel Europe Sarajevo | Sarajevo | |
| Valamar Lacroma Dubrovnik Hotel | Dubrovnik | |
| Royal Neptun Hotel | Dubrovnik | |
| Hotel Atrium | Split | |
| Lyra Hotel Plitvice | Plitvice Lakes | |
| Park Hotel | Bled | |
| Hotel Continental Venice | Venice | |
| Friday Departure | ||
|---|---|---|
| Sheraton Zagreb | Zagreb | |
| Hotel Europe Sarajevo | Sarajevo | |
| Valamar Lacroma Dubrovnik Hotel | Dubrovnik | |
| Royal Neptun Hotel | Dubrovnik | |
| Hotel Atrium | Split | |
| Lyra Hotel Plitvice | Plitvice Lakes | |
| Park Hotel | Bled | |
| Hotel Continental Venice | Venice | |
Click a Date to Book Online
Click a Date to Book Online
| 2023 Dates & Prices Single Supplement: $950 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
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$3199 | $4139* | ||||
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$3299 | $4269* | ||||
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$3199 | $4259* | ||||
Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers.
Your tour will begin with an orientation meeting with your Tour Manager at approximately 7 PM. We recommend that you select flights which arrive no later than 5 PM
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Escorted Package Includes
- Flights New York-Zagreb, Venice-New York
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 12 nights accommodations
- 2 nights Zagreb
- 1 night Sarajevo
- 3 nights Dubrovnik
- 1 night Split
- 1 night Plitvice Lakes
- 2 nights Bled
- 2 nights Venice
- Hotel taxes, fees & service charges including Italian city hotel taxes
- Hotel porterage
- All transfers included only with airfare purchase on package arrival & departure dates†
- 20 meals: 12 breakfasts, 1 lunch, 7 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Services of local guides in all major cities
- Entrance fees per itinerary
- Comfortable wireless earphones for enhanced touring
Special Features
- View Zagreb’s monumental Cathedral with its soaring twin spires in bustling Kaptol Square
- Tour Sarajevo, with its splendid architecture, a beautiful city with a complex history
- Visit Old Dubrovnik, declared a UNESCO World Heritage Site
- Excursion to Montenegro, a Mediterranean jewel nestled on the rugged Adriatic coast
- Walk the cobbled streets of Split’s Old Town to the 4th century Palace of Diocletian
- Visit Plitvice Lakes National Park, a natural wonderland flanked by thundering waterfalls
- Travel along the striking Bay of Kvarner to the stunning seaside resort of Opatija
- Visit the Postojna Caves in Slovenia, the largest and the most visited show cave in Europe
- In Bled, visit the 11th century castle perched on a steep cliff high above the lake
- Tour Ljubljana, with its unique mixture of Baroque and Art Nouveau architecture
- Walking tour of Venice including St. Mark's Square with its extraordinary treasures and architectural wonders
†Transfers are available for purchase for land only or on alternative flight dates
Is This Trip Right for You?
This moderately active trip covers a lot of ground most days. Expect up to three to four hours walking every touring day, where you could encounter some uneven surfaces, cobbled streets, stairs, and steep slopes. Some hiking may be required to access some sites. The longest day spent on the bus is from Dubrovnik to Split. For your comfort, several stops will be made along the way, including a lunch break. This is a Classic program. For more information, click here.
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Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
This deluxe hotel is a modern attractive building with a mix of glass, steel and concrete. The front of the hotel has a large glass facade that allows natural light to fill the reception area and offe... more
Hotel Details
This first class hotel is just a stone's thrown away from the world famous Plitvice Lakes National Park.
Hotel Details
This first class hotel is located in the center of Bled, on the shore of Lake Bled, near the famous Bled promenade.
Hotel Details
This first class hotel is located on Grand Canal on one of the city's main pedestrian streets.
Hotel Details
This deluxe hotel is a modern attractive building with a mix of glass, steel and concrete. The front of the hotel has a large glass facade that allows natural light to fill the reception area and offe... more
Hotel Details
This first class hotel is just a stone's thrown away from the world famous Plitvice Lakes National Park.
Hotel Details
This first class hotel is located in the center of Bled, on the shore of Lake Bled, near the famous Bled promenade.
Hotel Details
This first class hotel is located on Grand Canal on one of the city's main pedestrian streets.
Hotel Details
This deluxe hotel is a modern attractive building with a mix of glass, steel and concrete. The front of the hotel has a large glass facade that allows natural light to fill the reception area and offe... more
Hotel Details
This first class hotel is just a stone's thrown away from the world famous Plitvice Lakes National Park.
Hotel Details
This first class hotel is located in the center of Bled, on the shore of Lake Bled, near the famous Bled promenade.
Hotel Details
This first class hotel is located on Grand Canal on one of the city's main pedestrian streets.
Hotel Details- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
Start your tour in the early afternoon with a scenic drive to Kumrovec, situated on the bank of the river Sutla, along the Croatian-Slovenian border. Kumrovec's fame is that it was the birthplace of the late marshal Tito, the president of former Yugoslavia, whose house has since been turned into a museum. Today, the major attraction of Kumrovec is the Ethnological Museum Staro Selo (Old Village) with very well preserved village houses from the turn of the 19th and the 20th centuries. Up to forty houses and other farmstead facilities have been restored, which makes Staro Selo the most attractive place of this kind in Croatia. Later, follow a winding road through the Zagorje hills. An early dinner of genuine local specialties and wine is served at a charming farm restaurant with magnificent views of the 15th century castle Veliki Tabor.
Pick-up details to be advised locally. Approximate tour duration is 5 hours.
| Day #3 | 28 Jun 2023 - 31 Mar 2025 | $67.00 |
Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.
Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.
| Day #6 | 28 Jun 2023 - 31 Mar 2025 | $83.00 |
This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.
Pick-up details to be advised locally. Approximate tour duration is 2 hours.
| Day #11 | 28 Jun 2023 - 31 Dec 2023 | $61.00 |
One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.
Pick-up details to be advised locally. Approximate tour duration is 30 minutes.
| Day #13 | 01 Jan 2023 - 31 Mar 2025 | $65.00 |
Start your tour in the early afternoon with a scenic drive to Kumrovec, situated on the bank of the river Sutla, along the Croatian-Slovenian border. Kumrovec's fame is that it was the birthplace of the late marshal Tito, the president of former Yugoslavia, whose house has since been turned into a museum. Today, the major attraction of Kumrovec is the Ethnological Museum Staro Selo (Old Village) with very well preserved village houses from the turn of the 19th and the 20th centuries. Up to forty houses and other farmstead facilities have been restored, which makes Staro Selo the most attractive place of this kind in Croatia. Later, follow a winding road through the Zagorje hills. An early dinner of genuine local specialties and wine is served at a charming farm restaurant with magnificent views of the 15th century castle Veliki Tabor.
Pick-up details to be advised locally. Approximate tour duration is 5 hours.
| Day #3 | 28 Jun 2023 - 31 Mar 2025 | $67.00 |
Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.
Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.
| Day #6 | 28 Jun 2023 - 31 Mar 2025 | $83.00 |
This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.
Pick-up details to be advised locally. Approximate tour duration is 2 hours.
| Day #11 | 28 Jun 2023 - 31 Dec 2023 | $61.00 |
One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.
Pick-up details to be advised locally. Approximate tour duration is 30 minutes.
| Day #13 | 01 Jan 2023 - 31 Mar 2025 | $65.00 |
Start your tour in the early afternoon with a scenic drive to Kumrovec, situated on the bank of the river Sutla, along the Croatian-Slovenian border. Kumrovec's fame is that it was the birthplace of the late marshal Tito, the president of former Yugoslavia, whose house has since been turned into a museum. Today, the major attraction of Kumrovec is the Ethnological Museum Staro Selo (Old Village) with very well preserved village houses from the turn of the 19th and the 20th centuries. Up to forty houses and other farmstead facilities have been restored, which makes Staro Selo the most attractive place of this kind in Croatia. Later, follow a winding road through the Zagorje hills. An early dinner of genuine local specialties and wine is served at a charming farm restaurant with magnificent views of the 15th century castle Veliki Tabor.
Pick-up details to be advised locally. Approximate tour duration is 5 hours.
| Day #3 | 28 Jun 2023 - 31 Mar 2025 | $67.00 |
Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.
Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.
| Day #6 | 28 Jun 2023 - 31 Mar 2025 | $83.00 |
This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.
Pick-up details to be advised locally. Approximate tour duration is 2 hours.
| Day #11 | 28 Jun 2023 - 31 Dec 2023 | $61.00 |
One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.
Pick-up details to be advised locally. Approximate tour duration is 30 minutes.
| Day #13 | 01 Jan 2023 - 31 Mar 2025 | $65.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather |
| Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather |
| Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather |
| Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| ITALY: Books Venice Is a Fish: A Sensual Guide by Tiziano Scarpa Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes Caesar: Life of a Colossus by Adrian Keith Goldsworthy Italy for the Gourmet Traveler by Fred Plotkin Medici: Godfathers of the Renaissance by Paul Strathern A Day in the Life of Ancient Rome by Alberto Angela The Adventures of Pinocchio by Carlo Collodi Roma: The Novel of Ancient Rome by Steven Saylor ITALY: Films The Great Beauty (2013) I Am Love (2010) Under the Tuscan Sun (2003) The Talented Mr. Ripley (1999) Life is Beautiful (1997) A Room with a View (1985) La Dolce Vita (1960) Three Coins in the Fountain (1954) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own. |
| Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service. |
| Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option. |
| Slovenia - The Euro is the currency of Slovenia. |
| Croatia - The Euro is the currency of Croatia. |
| Montenegro - The Euro is the currency of Montenegro. |
| Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day. Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases. |
| Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods. |
| Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays. |
| Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available. |
| Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales. |
| Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome. Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites. |
| Local Emergency Phone Numbers |
Italy
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Slovenia
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Croatia
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Montenegro
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Bosnia and Herzegovina
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| Languages |
| Italy - Italian is the local language. English is generally spoken in tourist areas. |
| Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some. |
| Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas. |
| Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas. |
| Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Italy - The voltage used is 220 volts. |
| Slovenia - The voltage used is 220 volts. |
| Croatia - The voltage used is 220 volts. |
| Montenegro - The voltage used is 220 volts. |
| Bosnia and Herzegovina - The voltage used is 220 volts. |
| Code of Conduct |
| Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants. |
| Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink. |
| Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices. |
| Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed. |
| Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed. |
| Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Italy |
Holidays 2023 Jan 1: New Year's Day Jan 6: Epiphany Apr 9: Easter Sunday Apr 10: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus) Catania: Feb 3-5; Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus) Como: Apr 2; Aug 31 (St. Abbondio) Ragusa: Apr 23 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (St. Andrew) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6, May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) Holidays 2024 Jan 1: New Year's Day Jan 6: Epiphany Mar 31: Easter Sunday Apr 1: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Mary / Ferragosto Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) Catania: Feb 3-5 & Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & July 7-July 14 (St. Calogerus) Como: Aug 31 (St. Abbondio) Ragusa: May 26 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis); Mar 27, Aug 1 & Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (Sant' Andrea) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 14-15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6 & May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) |
| Holidays - Slovenia |
Holidays 2023 Jan 1-2: New Year's Day, observed Feb 8: Prešeren Day Apr 9: Easter Sunday Apr 10: Easter Monday Apr 27: Day of Uprising Against Occupation May 1-2: Labor Day/May Day, observed May 28: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Feb 8: Prešeren Day Mar 31: Easter Sunday Apr 1: Easter Monday Apr 27: Day of Uprising Against Occupation May 1: Labor Day/May Day May 2: Labor Day Holiday May 19: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve |
| Holidays - Croatia |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day Jun 8: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Oct 8: Independence Day Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day May 30: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day |
| Holidays - Montenegro |
Holidays 2023 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 3: New Year's Day observed Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday Apr 14: Orthodox Good Friday Apr 16: Orthodox Easter Sunday Apr 17: Orthodox Easter Monday May 1: Labor Day May 2: Labor Day Second Day May 21: Independence Day May 22: Independence Day Holiday May 23: Independence Day observed Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Second Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday May 1: Labor Day May 2: Labor Day Holiday May 3: Orthodox Good Friday May 5: Orthodox Easter Sunday May 6: Orthodox Easter Monday May 21: Independence Day May 22: Independence Day Holiday Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Holiday Dec 31: New Year's Eve |
| Holidays - Bosnia & Herzegovina |
Holidays 2023 Jan 1: New Year's Day Jan 2: Second Day of New Year's Day Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Apr 9: Easter Sunday Apr 10: Easter Monday Apr 22: End of Ramadan May 1: Labor Day May 2: Labor Holiday Second Day May 9: Victory Day Jun 29: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Mar 31: Easter Sunday Apr 1: Easter Monday Apr 10: End of Ramadan May 1: Labor Day May 2: Labor Day Holiday May 9: Victory Day Jun 17: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve |
| Papal Audiences, Vatican City - Italy |
| General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City. Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket. |
| New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather |
| Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather |
| Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather |
| Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| ITALY: Books Venice Is a Fish: A Sensual Guide by Tiziano Scarpa Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes Caesar: Life of a Colossus by Adrian Keith Goldsworthy Italy for the Gourmet Traveler by Fred Plotkin Medici: Godfathers of the Renaissance by Paul Strathern A Day in the Life of Ancient Rome by Alberto Angela The Adventures of Pinocchio by Carlo Collodi Roma: The Novel of Ancient Rome by Steven Saylor ITALY: Films The Great Beauty (2013) I Am Love (2010) Under the Tuscan Sun (2003) The Talented Mr. Ripley (1999) Life is Beautiful (1997) A Room with a View (1985) La Dolce Vita (1960) Three Coins in the Fountain (1954) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own. |
| Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service. |
| Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option. |
| Slovenia - The Euro is the currency of Slovenia. |
| Croatia - The Euro is the currency of Croatia. |
| Montenegro - The Euro is the currency of Montenegro. |
| Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day. Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases. |
| Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods. |
| Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays. |
| Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available. |
| Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales. |
| Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome. Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites. |
| Local Emergency Phone Numbers |
Italy
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Slovenia
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Croatia
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Montenegro
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Bosnia and Herzegovina
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| Languages |
| Italy - Italian is the local language. English is generally spoken in tourist areas. |
| Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some. |
| Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas. |
| Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas. |
| Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Italy - The voltage used is 220 volts. |
| Slovenia - The voltage used is 220 volts. |
| Croatia - The voltage used is 220 volts. |
| Montenegro - The voltage used is 220 volts. |
| Bosnia and Herzegovina - The voltage used is 220 volts. |
| Code of Conduct |
| Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants. |
| Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink. |
| Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices. |
| Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed. |
| Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed. |
| Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Italy |
Holidays 2023 Jan 1: New Year's Day Jan 6: Epiphany Apr 9: Easter Sunday Apr 10: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus) Catania: Feb 3-5; Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus) Como: Apr 2; Aug 31 (St. Abbondio) Ragusa: Apr 23 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (St. Andrew) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6, May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) Holidays 2024 Jan 1: New Year's Day Jan 6: Epiphany Mar 31: Easter Sunday Apr 1: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Mary / Ferragosto Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) Catania: Feb 3-5 & Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & July 7-July 14 (St. Calogerus) Como: Aug 31 (St. Abbondio) Ragusa: May 26 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis); Mar 27, Aug 1 & Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (Sant' Andrea) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 14-15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6 & May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) |
| Holidays - Slovenia |
Holidays 2023 Jan 1-2: New Year's Day, observed Feb 8: Prešeren Day Apr 9: Easter Sunday Apr 10: Easter Monday Apr 27: Day of Uprising Against Occupation May 1-2: Labor Day/May Day, observed May 28: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Feb 8: Prešeren Day Mar 31: Easter Sunday Apr 1: Easter Monday Apr 27: Day of Uprising Against Occupation May 1: Labor Day/May Day May 2: Labor Day Holiday May 19: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve |
| Holidays - Croatia |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day Jun 8: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Oct 8: Independence Day Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day May 30: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day |
| Holidays - Montenegro |
Holidays 2023 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 3: New Year's Day observed Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday Apr 14: Orthodox Good Friday Apr 16: Orthodox Easter Sunday Apr 17: Orthodox Easter Monday May 1: Labor Day May 2: Labor Day Second Day May 21: Independence Day May 22: Independence Day Holiday May 23: Independence Day observed Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Second Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday May 1: Labor Day May 2: Labor Day Holiday May 3: Orthodox Good Friday May 5: Orthodox Easter Sunday May 6: Orthodox Easter Monday May 21: Independence Day May 22: Independence Day Holiday Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Holiday Dec 31: New Year's Eve |
| Holidays - Bosnia & Herzegovina |
Holidays 2023 Jan 1: New Year's Day Jan 2: Second Day of New Year's Day Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Apr 9: Easter Sunday Apr 10: Easter Monday Apr 22: End of Ramadan May 1: Labor Day May 2: Labor Holiday Second Day May 9: Victory Day Jun 29: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Mar 31: Easter Sunday Apr 1: Easter Monday Apr 10: End of Ramadan May 1: Labor Day May 2: Labor Day Holiday May 9: Victory Day Jun 17: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve |
| Papal Audiences, Vatican City - Italy |
| General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City. Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket. |
| New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather |
| Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather |
| Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather |
| Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| ITALY: Books Venice Is a Fish: A Sensual Guide by Tiziano Scarpa Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes Caesar: Life of a Colossus by Adrian Keith Goldsworthy Italy for the Gourmet Traveler by Fred Plotkin Medici: Godfathers of the Renaissance by Paul Strathern A Day in the Life of Ancient Rome by Alberto Angela The Adventures of Pinocchio by Carlo Collodi Roma: The Novel of Ancient Rome by Steven Saylor ITALY: Films The Great Beauty (2013) I Am Love (2010) Under the Tuscan Sun (2003) The Talented Mr. Ripley (1999) Life is Beautiful (1997) A Room with a View (1985) La Dolce Vita (1960) Three Coins in the Fountain (1954) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own. |
| Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service. |
| Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option. |
| Slovenia - The Euro is the currency of Slovenia. |
| Croatia - The Euro is the currency of Croatia. |
| Montenegro - The Euro is the currency of Montenegro. |
| Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day. Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases. |
| Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods. |
| Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays. |
| Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available. |
| Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales. |
| Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome. Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites. |
| Local Emergency Phone Numbers |
Italy
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Slovenia
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Croatia
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Montenegro
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Bosnia and Herzegovina
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| Languages |
| Italy - Italian is the local language. English is generally spoken in tourist areas. |
| Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some. |
| Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas. |
| Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas. |
| Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Italy - The voltage used is 220 volts. |
| Slovenia - The voltage used is 220 volts. |
| Croatia - The voltage used is 220 volts. |
| Montenegro - The voltage used is 220 volts. |
| Bosnia and Herzegovina - The voltage used is 220 volts. |
| Code of Conduct |
| Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants. |
| Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink. |
| Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices. |
| Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed. |
| Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed. |
| Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. |
| Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Italy |
Holidays 2023 Jan 1: New Year's Day Jan 6: Epiphany Apr 9: Easter Sunday Apr 10: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus) Catania: Feb 3-5; Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus) Como: Apr 2; Aug 31 (St. Abbondio) Ragusa: Apr 23 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (St. Andrew) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6, May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) Holidays 2024 Jan 1: New Year's Day Jan 6: Epiphany Mar 31: Easter Sunday Apr 1: Easter Monday Apr 25: Liberation Day May 1: Labor Day Jun 2: Republic Day Aug 15: Assumption of the Virgin Mary / Ferragosto Nov 1: All Saints Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include: Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) Catania: Feb 3-5 & Aug 17 (St. Agatha) Sorrento: Feb 14 (St. Antoninus) Agrigento: Feb 25 (St. Gerland) & July 7-July 14 (St. Calogerus) Como: Aug 31 (St. Abbondio) Ragusa: May 26 (St. George) Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day) Treviso: Apr 27 (St. Liberalis); Mar 27, Aug 1 & Aug 22 (St. Augusta) Baveno: Jun 19 (Sts. Gervasius & Protasius) Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna) Florence, Genoa & Turin: Jun 24 (St John the Baptist) Amalfi: Jun 27; Nov 30 (Sant' Andrea) Rome: Jun 29 (St. Peter & Paul) Siena: Jul 2 & Aug 16, Palio horserace Taormina: Jul 8-9 (St. Pancras) Palermo: Jul 14-15 (St. Rosalia) Santa Margherita Ligure: July 20 (St. Margaret of Antiochia) Lecce: Aug 26 (St. Orontius) Naples: Sep 19 (St. Gennaro) Bologna: Oct 4 (St. Petronius) Trieste: Nov 3 (St. Giusto) Montecatini: Dec 4 (St. Barbara) Bari: Dec 6 & May 7-9 (St. Nicholas) Milan & Stresa: Dec 7 (St. Ambrose) Siracusa: Dec 13 (St. Lucy) |
| Holidays - Slovenia |
Holidays 2023 Jan 1-2: New Year's Day, observed Feb 8: Prešeren Day Apr 9: Easter Sunday Apr 10: Easter Monday Apr 27: Day of Uprising Against Occupation May 1-2: Labor Day/May Day, observed May 28: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Feb 8: Prešeren Day Mar 31: Easter Sunday Apr 1: Easter Monday Apr 27: Day of Uprising Against Occupation May 1: Labor Day/May Day May 2: Labor Day Holiday May 19: Whit Sunday Aug 15: Assumption of Mary Oct 31: Reformation Day Nov 1: Remembrance Day Dec 25: Christmas Day Dec 26: Independence and Unity Day Dec 31: New Year's Eve |
| Holidays - Croatia |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day Jun 8: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Oct 8: Independence Day Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 30: Statehood Day May 30: Corpus Christi Jun 22: Day of Anti-Fascist Struggle Aug 5: Victory Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 18: Remembrance Day Dec 25: Christmas Day Dec 26: St. Stephen's Day |
| Holidays - Montenegro |
Holidays 2023 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 3: New Year's Day observed Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday Apr 14: Orthodox Good Friday Apr 16: Orthodox Easter Sunday Apr 17: Orthodox Easter Monday May 1: Labor Day May 2: Labor Day Second Day May 21: Independence Day May 22: Independence Day Holiday May 23: Independence Day observed Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Second Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year's Day Holiday Jan 7: Orthodox Christmas Day Jan 8: Orthodox Christmas Holiday May 1: Labor Day May 2: Labor Day Holiday May 3: Orthodox Good Friday May 5: Orthodox Easter Sunday May 6: Orthodox Easter Monday May 21: Independence Day May 22: Independence Day Holiday Jul 13: Sovereignty Day Of Montenegro Jul 14: Sovereignty Day Of Montenegro Holiday Dec 31: New Year's Eve |
| Holidays - Bosnia & Herzegovina |
Holidays 2023 Jan 1: New Year's Day Jan 2: Second Day of New Year's Day Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Apr 9: Easter Sunday Apr 10: Easter Monday Apr 22: End of Ramadan May 1: Labor Day May 2: Labor Holiday Second Day May 9: Victory Day Jun 29: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 2: New Year Holiday Jan 7: Orthodox Christmas Day Mar 1: Independence Day Apr 7: Good Friday Mar 31: Easter Sunday Apr 1: Easter Monday Apr 10: End of Ramadan May 1: Labor Day May 2: Labor Day Holiday May 9: Victory Day Jun 17: Feast of the Sacrifice Nov 1: All Saints' Day Nov 21: Dayton Peace Agreement Day Nov 25: Statehood Day Dec 25: Christmas Day Dec 31: New Year's Eve |
| Papal Audiences, Vatican City - Italy |
| General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City. Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket. |
| New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change. |
Our recent trip to Albania, Montenegro, Croatia and Slovenia was fantastic !! We, including our clients, enjoyed our tours very much. Pero, our tour Manager was very organized and calm the whole trip. Our driver was very careful and took us to the different countries with no issues and always on time. Our hotels and meals were great. It was one of the best trips we ever had. Thank you Gate 1 for showing us the world for Less!! Looking forward to our next trip.
Heidy C.
I just finished the survey for the recent 12 Day Serbia, Croatia, Slovenia trip we completed and just wanted to let you know what gem of an employee you have in Mario. There needed to be a category above excellent for me to check off in the survey when evaluating him. We knew we would see may beautiful sites and scenes during our vacation. Little did we know the true treasure of the trip would be having Mario as our Tour Manager. He was wonderfully organized, a joy to be around, and the care he took for us and the other travelers on the trip was obviously done very sincerely, and his kind heart showed at all times. I know many of the things he did were requirements of the job, so to speak. I also know there were numerous times he went above and beyond what the responsibilities of his position required. Thank you so much for assigning Mario to our vacation!
Lisa K.
Just want to mention our tour manager Mario. He is the most caring man I met who was a stranger to all of us. So knowledgeable, so nice and kind and who worked around the clock to make our large (40 people) group comfortable and happy. We really appreciated his efforts and will never forget him. Looking forward to new trips with Gate 1 Travel, hopefully with Mario.
Shelamis R.
It was amazing! Croatia, Montenegro and Slovenia were absolutely beautiful! We enjoyed Royal Neptun Hotel very much! Food delicious, views were great! We hated to leave this place! It was a great start to our trip! I love to write and I hope to write a story about this trip!
Nancy R.
Thank you for your email. Our trip was splendid! This was our first trans Atlantic trip, so naturally, we had apprehensions about details and logistics. Gate1 allayed our concerns at every turn, especially when I took ill on the last day and our return trip was delayed. We greatly appreciate the assistance we received with rescheduling our flights. Our tour manager, Jelena, went well beyond our expectations. Not only was Jelena knowledgeable about the places we visited (history, culture, food, humor, etc.), but she also offered sound advice regarding eating, shopping, and safety. The little extras she provided created a delightful element of fun. Our group was large (39!) but Jelena knew everyone by name, and pointed out details she knew were pertinent to specific individuals. Jelena sets a high bar for the tour managers of our future trips!
Mary S.
My trip was great, despite the heat. I credit our tour manager, Nikola, who set s joyful tone that carried us through in great style. His upbeat energy and sense of humor, combined with sensitivity to the needs of individuals and of the group, made the experience seamless. I particularly appreciated his sharing his knowledge of the history and culture of the region with us. I travel to learn, after all, not just to be amused. And yet he was great at keeping us entertained as well. His terrific playlist made the bus rides seem short and painless. He went above and beyond, working long hours every day of the tour, to ensure that we all had a great experience.
Carolyn B.
Very nice!
Jill W.
Outstanding
Brandee M.
The 12 Day Albania, Montenegro, Croatia & Slovenia tour was great. We had a lot of fun with the numerous historical as well UNESCO protected sites. They're all eye openers for us that are now forever etched in our memories. We've also met interesting people with various background & challenges in life. We've learned that most of us in our life's stage have common goals...to go and see as many places as we can and to learn and enjoy the history, people, and culture of each one. With Nicola at the helm as our Tour Manager, his willingness to share his background knowledge in addition to his own personal experience while growing up in those places, made it all vivid & encompassing as we recreate them in our minds. His attention to details and making the group's safety as his primary concern made us all assured that we are in good hands. Again, kudos to Nicola for a job well done.
Walter S.
My husband and I had a very memorable trip! It was like three vacations in one. First, Croatia and Montenegro along the beautiful Adriatic Coastline. The culture, history, food, and the people made the beautiful environment even more spectacular! Then Slovenia, mountains, clear waters, and birds singing all day was such surprise to us. It allowed us a breather between all the traveling in Croatia and the excitement of Venice, where we stayed an extra two days. That was well worth it! I know Gate1Travel cannot have any control on the weather but if you did, you were exemplary! We never had 16 days of the BEST weather ever!!! 70-80 clear skies, not one cloud and no humidity! We were so lucky. Our local guides were unbelievable and the best we could imagine. Everyone enlightened us and had such a spirited personality and lived and grew up in the location we visited. In Dubrovnik our guide showed us old pictures of her family on the street we were looking at. She explained how as a child she hid in the school during bombings but played nevertheless like a child would. Our guide Jon was from Slovenia and was very organized and kept all of us on schedule and was a support to all of us. He was funny in a very different way. He explained the Slovenian way, even if everything is fantastic on a tour, a Slovenian would say, "Not bad", but to the USA vacationers it would be "Excellent!" We went on this tour to join past friends we met in Southwest Asia on a Signature Gate1Travel tour which was THE BEST TOUR EVER! This tour was great too. Thank You as always for great memories. This was our 8th tour with Gate1 and still no regrets. We are going next to Japan! Keep doing what you are doing!
Vivian K.
I have booked many trips with Gate 1 and they have all been well-organized and enjoyable. However, I have to let you know that this trip to Ljubljana was delightful. The hotel was centrally located and convenient to everything; the excursions were professional and enjoyable, and the quick 6-day length was perfect for touring this delightful small capital. I am so glad I received the email from you about this trip as I would never have considered Slovenia otherwise. What a wonderful trip this was! I highly recommend this tour to anyone looking to tour an undiscovered jewel of Europe!
Laura C.
We had a wonderful trip to the Balkans! The group members were well traveled and well-behaved. On time and interesting travelers. The hotels were very good and all of the activities were well planned and perfectly implemented. Albania is an interesting country but may not have a mass appeal to tourists. As a tour operator myself, I was interested in assessing what the country has to offer in terms of tourism. Montenegro was mountainous and beautiful. We stayed at an amazing ski resort with a fantastic pool and spa. Croatia has long been a winner and we have done trips there. I liked being there in the off season when crowds were nowhere to be seen. Slovenia was enchanting. Bled is a gem and a great end point to the trip. In conclusion, the trip manager, Bine, was one of the best tour leaders I have ever known. Bine was patient, professional and incredibly knowledgeable. He seemed tireless and responded with great patience and care when group members fell ill. His knowledge of each of the Balkan countries was second to none. I will arrange a future group trip to this region mainly because of Bine. I look forward to working with him and Gate One to plan future trips. Thank you for planning such a wonderful itinerary.
Mary R.
It was AWESOME! Duan, our tour manager was great: he's very knowledgeable & took good care of us. Regarding our destinations.... WOW!!! Croatia & Slovenia are AMAZING destinations!!! Both countries were very scenic: with breathtaking views & picturesque scenery & the most beautiful sunsets ??!! Of course, the overnight in Venice before the flight home was the "icing on the cake"! It was great to take another gondola ride esp. that it was the first gondola experience for my friend/travel buddy! Overall, this trip was another memorable experience! Thank you, GATE 1 for making this happen, esp. for making it affordable for us!! ?? Kudos to you.....Gate 1 Travel!
Grace C.
I want to offer some comments about my recent trip to Albania, Montenegro, Croatia and Slovenia Tour, especially our guide, Pero. The tour was exceptional as I have indicated on the online evaluation. The trip itself was well planned and executed in a comfortable and pleasant manner. But the most impressive part of the entire experience for me was the manner in which Pero conducted himself AND the experience. He was kind and considerate to all of us, even though at the start he wasn't feeling his best. He went out of his way to make us feel secure and cared for. He is extremely knowledgeable and has a wonderful command of the English language. He shared not only his general knowledge but also his personal experiences throughout the regions we toured. He was very attentive to anyone who approached him, and I came to appreciate his gentle yet capable way of assisting people. I have been on several Gate 1 Tours around the world and have always found your guides to be competent , helpful and friendly. But I think Pero demonstrated EXCEPTIONAL knowledge and care for all of us. Please be sure to affirm him and his efforts and know if I were ever able to participate in another of his tours I would jump at the chance. He is a definite asset to your business and it was a pleasure for me to be part of his tour.
Robert L.
I just want to say that my trip to Croatia/Slovenia was SO far beyond my expectations - it was just amazing. Now back in the United States I am just glowing with the memories of all the things I saw and did on the tour. I cannot believe that such travel is possible for an affordable price and though I have been curious about and tempted by other travel companies, I am now a loyal and firm customer of Gate 1 and feel no need to stray elsewhere. The choice of attractions and locales was brilliant, the wonderful, clean, comfortable and at times DAZZLING accommodations were a treat and the feeling of having every need attended to and each of our personal safety prioritized made for an incredible and transporting experience - everything one would wish for a vacation. Bine was an incredible tour guide - SO kind, lovely, knowledgeable and good humored and under his guidance it all ran like a well oiled machine! It was a wonder to see him deftly maneuver to accommodate the very individual dietary needs of our group, for instance. I want to seek opportunities to travel with him again - he is now my favorite tour guide! I must stop gushing or I'll go on all day - suffice it to say, the trip was INCREDIBLE!!!!!
Jill A.
I have now been on multiple Gate1 trips and have more future trips already booked. That said, I am more than impressed and pleased with every aspect of the experience from initial planning and booking with my great Gate1 agent to all the amazing people and places Gate1 chooses to make it the best value in travel. I have certainly become an enthusiastic "ambassador" for Gate1 sharing my great experience with friends and family. The reason I am reaching out today is that I wanted to make you aware of the awesome service that was given by our Tour Leader, Nikola. While I must admit to being impressed by all the other Tour Leaders I have had the pleasure of meeting on past Gate1 trips, and thought they did a great job, Nikola was a cut above on every level. I can't begin to explain how he went above and beyond in every aspect to make our journey one of the most memorable ever. You need to clone Nikola, and have him teach others on how to run a tour. While being knowledgeable and efficient, he brought a genuine warmth and obvious love of people and wanting to make them happy that is hard to replicate. Either you have that gene or you don't...he has it. Please make sure Nikola gets special kudos for a job extremely well done!!!!
Daniel T.
Our first experience with Gate 1 was amazing and far exceeded our expectations. From Stacy who helped book our Croatia trip, to Elaina who arranged for our water taxi to the Venice airport. The places we visited were magical but our tour manager, Duan, is what made our trip so special. He was passionate, engaging, energetic, warm, caring, entertaining, knowledgeable and hilarious. On the plane home we were already looking at trips to take next year - it's less expensive for us to travel from Virginia to Europe for a week than it would be to go to California! We've told everyone we know how impressed we are with your company and look forward to taking advantage of your terrific deals for many years to come.
Melissa G.
Fabulous. A truly memorable trip, full of wonderful sights, new friends whom we hope to travel with again, interesting historical information. All in all, GREAT. Surmounted by Pieter our manager, who was so informative, educational, friendly and humorous. Then there was our driver Zlecko, who safely took us on our journey, through some seemingly perilous curvy roads. If we could travel with them again we would. Looking forward to our next rip with Gate 1.
Norman S.
I want you to know that our trip was wonderful and the reason it was wonderful was because of our tour manager whose name was Pero. Not who you said in this evaluation. He made the tour wonderful. He was on top of everything and always considerate of us. Please give him the credit that is due because the 11 of us had a fantastic, cohesive, tour because of him. he made this is the best of the five tours we have taken with Gate 1 so far. Plus we do have one scheduled for next September thank you.
Marlene H.
Our trip was excellent! We loved the places we visited and enjoyed every minute of it, our tour manager Kristijan was excellent and made all he could to facilitate our stay. Our driver Ygor was also very proper and an excellent driver. There is so much to see there it really was an eye opener for us in many ways! Food selection was very good too. It was worth the money we paid! Thanks for making all the arrangements for us. Looking forward to our next trip on Oct 28 with Gate 1 again next month to Bali & Singapore, that one does not have a tour manager but for sure Gate 1 has made arrangements with a reliable tour operator . We have had such a wonderful time in our Croatia tour and expect this coming tour to be as good or exceed our expectations . Thanks for your assistance in coordinating our tour
Guadalupe B.
Our Croatia tour with Gate One was highly satisfactory both in terms of site selection, itinerary and tour staff. Danjam proved to be a very knowledgeable guide and manager, with a broad and detailed grasp of history and context related to the site visits. His organization and direction were excellent in every sense, and he managed to communicate and relate well with a diverse group of tourers. Damjan exhibited the ideal balance of friendliness and necessary assertiveness that everyone recognized and appreciated. He worked and coordinated well with the local tour guides. We all enjoyed and appreciated the competence and performance the the coach driver, and he never failed to extend good humor and kindness to all. My wife Cherry and I have been on many Gate One tours over some 30 years and, although the tour guides have been uniformly very good, I would have to rate Damjan in the very upper tier of guide/managers that we have experienced to this date, a five star performer.
John B.
My Balkan tour was amazing. The entire trip was an eye-owner to me as I leaned the history, culture and traditions of the different nations and religions which comprise the former Yugoslavia. The itinerary was just right. The price was fitting to the company's motto " more for less price". The hotels overall were satisfactory for their price. However, Valamar President in Dubrovnik exceeded everyone's expectations. Our tour manager Tena made the trip very exciting with her unsurpassed knowledge of history, geopolitical perspectives, regional wine and food and even current pop culture. I mentioned to her that she has made me now a regular Gate 1 customer, having just booked for another tour in April. Milan, our driver made our bus tour smooth. I kept wondering how he could get the big bus through those tight alleys and corners. Thanks Gate 1 for an unforgettable journey . I would highly recommend this tour to my friends.
Raul R.
I just wanted to take a moment and thank you for an excellent vacation experience. Our guide, Nikola, was by far the best guide we have ever had with your company. That being said, all of our guides have met our expectations and were very good, but Nikola went above and beyond the call of duty addressing the many issues that our group encountered. For us specifically, I know without question that my wife and I would not have gotten our luggage from the airport without his assistance. Secondly, he took the time to get a small cake and bottle of wine for my wife on her birthday, which was very much appreciated. In addition to us, I know he took care of the entire group and everyone was not only impressed with his professionalism and level of commitment but the fact that he always had a smile on his face and never complained. Thanks again for a great trip and memories that will last a lifetime.
Jason H.
Our travel manager and coach driver were excellent! Edo could not have been more knowledgeable, patient, kind, funny and enjoyable to be around. We always felt safe on the roads with our driver and the bus was very comfortable and clean. We are looking forward to our next opportunity to travel with Gate One.
Meredith H.
Just a quick note to leave some additional feedback for our Tour Manager Nida. It would be a disservice to not acknowledge the exceptional expertise and value-add that she provided on this trip. She was fun, energetic, enthusiastic, knowledgeable among many other attributes. To possess the charisma and personality to bring such camaraderie and cohesiveness to our group was absolutely impressive. Having her as our guide was one of the highlights of the trip itself. Nida is an absolute asset to Gate1.
Isaac C.
Trip was outstanding. Marina had so much great information, as did all of the local guides on this trip. They really made the trip worthwhile. They were all very well versed in their local history and knowledge of the area and subjects related, and all spoke English very well and were easy to understand. Marina made the long bus rides enjoyable, entertaining, and very interesting with her great personality and deep knowledge of the history and area. The local guide in Ljubljana, I can't remember his name, but he was also entertaining and extremely knowledgeable about the area and history. The guides mentioned and tour managers like Marina make these trips worth the cost and a memorable experience.
Michael B.
Our trip was absolutely terrific. It was a well planned trip that was executed flawlessly by our tour director Gabrijela and our driver Matija. We loved every minute of it in Croatia, Slovenia & Montenegro learning about the history and seeing the fabulous sights. When we got back to Venice our other tour director, Antonio , was also very welcoming. The care he took to make sure that our party got to the correct gate at the airport was especially appreciated. We are already planning our next Gate 1 trip with one of the friends that we made on our most recent trip. Thank you for the wonderful service you provide in showing us the world and reminding us that we are all connected on this planet.
Alan M.
Out trip was amazing! Greatly due to Duane and Dado. Dado made me feel so relaxed with his driving, always attentive in regards to safety and making each of us comfortable. Duane, where do I start...he made our trip. His upbeat enthusiasm kept everyone in the group enthralled. We would LOVE to have him guiding every tour that we will be talking with Gate 1 in the future. Whoever we get in the future will have some BIG shoes to fill. He is the one that has us sold on Gate 1. Thank y'all so much for taking the time to make sure your guides and drivers are the best!
Cynthia B.
We took the 13 Day Affordable Croatia & Slovenia with Venice and we had a great time. Our tour manager in Croatia & Slovenia, Primoz , was outstanding and fun! Our tour manager in Venice, Arianna , was excellent. She showed her city with pride and love. We walked the tiny streets with her and she pointed out interesting things in detail. She saw to it that we checked in the airport on our trip back. And most of all, she accompanied us to get our VAT refunds. Great job Arianna!! Gate 1 delivered our best expectations again!!
Emmanuel C.
I will be very happy to share with you and other travelers our experience on our Gate One Tour to Croatia, Slovenia and Venice. We have been traveling extensively for over 30 years and have had some great experiences both on our own and with Gate One. BUT THIS TOUR WAS THE BEST and here is why; Ana, your Tour Manager is well organized, has a delightful personality that everyone on the Tour loved, played a significant role with bringing all 20 of us together into what felt like a family and helped keep everyone organized and on schedule and Ana knew the area that we travelled and encouraged and enjoyed questions as well as input. Gate One is very lucky to have Ana on your team and we were very fortunate to be part of her Tour Group.
Warren G.
The trip was excellent. We enjoyed every place we visited. Our guide, Edo, was the best we have ever had. He made sure we saw the most important sites, took care of all our needs, explained things quite well and answered everyone's questions completely. He really worked hard to make sure we understood the local history and traditions and made us fell like a family. The travel arrangements and hotels were fine, and our driver, Deno, was exceptional. Everyone we spoke with prior to the trip was courteous and quite helpful. We really appreciate Gate 1's ability to design and organize a great trip. Thank you.
Paul P
The trip was amazing. everything was good about it. Our tour managers was fantastic, hotels were great, food delicious. Our driver outstanding, and all the local guides very good and knowledgeable. A wonderful trip.
Judith K.
Our trip was EXCELLENT! We can not say enough about our guide Marina. She is very professional, extremely knowledgeable about Croatia and Slovenia, very passionate that we understand the history and culture of her country. She was very proud to teach us as much as she could about her homeland. Marina kept us on schedule daily, it was obvious she had an excellent report with our bus driver and every hotel and special optional tour operator. We had a great time and Marina made it extra special for all of us. Thank you very much. We will be back!
Deborah O.
I had such a great experience taking my first tour with Gate 1 Travel. Your company was recommended by a friend. The reason we chose your company was not only the high recommendation but the price, which we thought was very reasonable and within our budget. I went with 3 others, a friend and my sister and brother-in-law. Everything was great as you can see by my evaluation, but I wanted to comment on Josip, our Tour Manager. He made our trip extra special. Everyone on our tour felt the same way. He was knowledgeable, kind, caring , funny, thoughtful and very approachable. My sister and I our twins and we had a birthday on the trip. He made it extra special. One we will never forget. Thank you Gate 1 for such a wonderful vacation. I have told family members and friends to choose Gate 1 for their next vacation.
Victoria K.
It was my first trip with Gate 1 Travel, and it certainly will not be my last. It was incredible! Our tour guide, Majda, was amazing. She is knowledgeable, personable, organized, caring, and friendly, and made the trip so much fun. Even though our group was diverse, because of her, we became a family, and enjoyed getting to know each other. Our driver, Peter, was excellent. We always drive extremely safely, and the coach was in excellent condition. The hotels, food, and the incredible places we visited were amazing. Thank you for this excellent experience. I will be looking for my next tour with Gate 1.
Tatiana V.
Ana was wonderful! I cannot say enough good things about her. I did answer excellent on all questions, but I believe she went way beyond expectations! She was better than excellent! She made this trip my favorite that I have taken with Gate1!!!! She was very friendly, knowledgeable, had wonderful stories, great suggestions, and answered all questions anyone in the group had. I am considering going back with another group of friends, but only if I can get Ana again! Dino, the driver, was also the best driver I have had with any gate1 tours. Thank you for providing a truly memorable vacation!
Paula R.
I was very impressed with my first travel experience with Gate 1 travel. Everything was just great. I can highly recommend Gate 1 to my friends and family. Premoz was a terrific guide and our bus driver was unbelievable the way he handled that giant bus. Both were so friendly and made our trip a very pleasurable experience. So very impressed with all the countries we visited so beautiful. Thank you for a wonderful trip.
Cheryl R.
I want to convey my appreciation to Gate 1 for a trip well done. This was a 10 day Croatia and Slovenia escorted tour on April 15. Tour Manager Duan was energetic, friendly and knowledgeable, Driver Vlado was fantastic with his driving skills and always professional. Every one of the local guides were also great: Valentina in Zagreb, Simone in Ljubljana, Katrina in Plitvic Lake, Damir in Split, Petra in Dubrovnik. Gate 1 truly lives up to its motto as "More of the world for Less" affordable without sacrificing quality. The entire trip went smoothly, even during a nearby 5.7 earthquake which affected Dubrovnik where we felt the shake at our hotel around midnight, Duan was in the hotel lobby to ensure our safety or concerns shall we need it. I will continue to spread the word of Gate 1 to anyone I know wanting to travel. I look forward to my next trip in September. Go Gate 1!!
Elaine M.
I would just like to add a comment to reinforce the "radio button" survey. Even though I had high expectations, this trip, and especially our tour manager, Biljana , FAR exceeded our expectations. Her knowledge, demeanor and management skills were beyond reproach. She transformed challenges into entertaining outcomes and turned a beautiful and amazing part of the world into a series of unforgettable experiences. I have usually planned my own trips, but if other Gate1 tour managers have even a portion of Biljana's knowledge and skills, I am more than sold on the idea of taking other trips with Gate1.
Robert F.
I just wanted to specially commend our tour guide Kristjian and bus driver Kresho for their EXCELLENT performance. Kristjian was consistently warm, approachable and incredibly knowledgeable about everything about the countries and features we encountered on this trip. Kresho was a thoroughly professional driver -- reassuringly safe (especially on those steep, narrow mountain roads), patient under trying traffic circumstances, and he knows exactly how to harness his bus's capabilities (turning radius, etc.) Our city guides were also excellent. Good job, Gate 1!
Victoria L.
This was our second Gate 1 tour and it certainly will not be our last. It was absolutely incredible! Our tour guide, Nikola, was amazing. He was knowledgeable, personable, organized, caring, and friendly, and made the trip so much fun. Even though our group was diverse, because of him, we felt like family, and enjoyed getting to know one another. Our driver, Dino, was excellent. We always felt extremely safe and the coach was always in tiptop shape. The hotels, food, and the incredible places we visited were unsurpassed. Thank you for this excellent experience. We will be looking for our next tour with Gate 1.
Gordon B.
I wanted to send a note to say how thrilled we were with our first ever Gate 1 tour. At the end of Day 1, my husband was already talking about going on another! We absolutely loved the itinerary, how coordinated and organized everything was, how taken care of we were, how I never felt stressed about figuring anything out during the trip, and especially our guide Blaz. He was easy to understand and get along with, funny, smart, and did a great job at taking care of us. I don't have another tour guide to compare him to, but another couple on the trip who have done 3 other Gate 1 trips said he was their favorite guide by far. Blaz was really wonderful and made our fantastic trip all the better. We're excited to book our next Gate 1 trip soon! Thank you for the nice memories.
Lea T.
My wife and I recently completed a tour of Croatia. I'm writing to express our gratitude and appreciation for our tour manager, Josip. Josip is absolutely the best person for this job. He is personable, engaging, knowledgeable, and well organized. This was one of the best vacations we have ever been on, and we credit that to Josip. He made the trip. We have three more Gate 1 trips scheduled for 2022. Our only hope is our next tour managers will be half as good as Josip.
Matthew H.
I have recently returned from a Gate 1 trip to Albania, Montenegro, Croatia, and Slovenia. My sister talked me into taking the trip with Gate 1. She had used Gate 1 for four previous trips and was very happy with the performance. I had never taken a trip with a company. I had always traveled on a shoestring and luck. Now at the age of 76 I was ready to have someone else handle the trip. I was completely blown away by the trip with Gate 1 Travel. The hotels were beautiful, the breakfasts in the hotels were fantastic, the tour guides were outstanding, especially our guide Nicolina who is the brightest (speaking 3 languages and a college education), most knowledgeable. outgoing person I have ever met. My father was from Croatia coming to the US in 1989. My sister and I have talked about going to Croation for 50 years. We finally did it and out association with Gate 1 Travel made it the best and most joyous trip I have ever experienced. I am currently looking into a Gate 1 Travel trip to Greece this fall.
Anthony C.
Well, what can I say? My trip was one of the best tours ever with gate1. There were so many circumstances that made it awesome but my top three was #1 Our tour guide Tina ..phenomenal. #2..the people I met on the tour which I've already made reservations for another Gate1 tour in February and #3..Croatia, Slovenia and Montenegro was absolutely gorgeous. The weather was perfect. Our driver Vlato was an exceptional driver daily. Gate1 made my 50th birthday very special for me and I would never forget it. I've referred a lot of my friends to Gate1 just because you feel included in every situation and they have your best interest at heart. I've learned a lot about all places visited during the tour and the hotels and the food I have no complaints at all. Our group of people 20 was the perfect size. There was no drama, no talk of politics which can make a trip very unsuccessful and we all got along and respected each others time and value that the tour after the stress of the pandemic was very important for everyone. I'm excited already for my upcoming trip in February to Spain and I know that there will be two more trips in 2022 with gate1. So, I just want to say, keep doing what you guys do. Will continue to spread the word of Gate1 with all my hospital family and friends.
Melisa F.
The entire trip to the Dalmatian Islands, Croatia and Slovenia was so captivating, richly described by Edo P, our Tour Manager, he was more like a buddy, full of humor, had the historical details fully covered, was hilarious, kept us safe, on track, on schedule and always went that extra mile to lend us a hand when climbing steps, found my hearing aid batteries and arranged for hot water kettle whenever needed. The dinners were opulent and extraordinary. The driver, Mr. Davor and Edo P work as a very well orchestrated team that I have never seen before. Its Edo who is the face of Gate 1 to us. Its the simple things he did that made this trip the most remembered trip. I have had many Gate 1 trips this one was the overall best. Thank to Edo. He is your finest asset. We may go to Croatia and Slovenia again because of Edo.
Parvez S.
This message is related to the outstanding service during the recent Adriatic tour. With a number of previous tours, through Gate 1 and other tour providers, the professionalism and dedication of the tour director Josip was exemplary and beyond comparison to other tour guides. He was very engaged with everyone on the tour and took personal responsibility to make sure everyone was pleased with the agenda and the events. He absolutely went out of his way to resolve any issues and to be very engaged throughout the trip.
John H.
This was we felt, one of the very best Gate 1 trips ever. Our guide was over the top and the comradely of our group was warming. The sights, the stops, the history, educational aspect and the hotels were first class. We have friends that want to take this same trip next year. We look forward to our next Discovery trip!
Carol S. Supply, NC