11 Day Kaleidoscope of Iceland
From
$3899
Land Only
$4549*
Air & Land
Featured Hotels
(Hotels may vary based on departure day of the week)
| Monday Departure | ||
|---|---|---|
| Fosshotel Reykjavik | Reykjavik | |
| Fosshotel Stykkisholmur | Stykkisholmur | |
| Akureyri, Berjaya Iceland Hotels | Akureyri | |
| Herad, Berjaya Iceland Hotels | Egilsstadir | |
| Fosshotel Vatnajokull | Hofn | |
| Landhotel | Hella | |
| Wednesday Departure | ||
|---|---|---|
| Fosshotel Reykjavik | Reykjavik | |
| Fosshotel Stykkisholmur | Stykkisholmur | |
| Akureyri, Berjaya Iceland Hotels | Akureyri | |
| Herad, Berjaya Iceland Hotels | Egilsstadir | |
| Fosshotel Vatnajokull | Hofn | |
| Landhotel | Hella | |
| Saturday Departure | ||
|---|---|---|
| Fosshotel Reykjavik | Reykjavik | |
| Fosshotel Stykkisholmur | Stykkisholmur | |
| Akureyri, Berjaya Iceland Hotels | Akureyri | |
| Herad, Berjaya Iceland Hotels | Egilsstadir | |
| Fosshotel Vatnajokull | Hofn | |
| Landhotel | Hella | |
Click a Date to Book Online
Click a Date to Book Online
| 2024 Dates & Prices Single Supplement: $1200 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
$3899 | $4589* | ||||
|
|
$3899 | $4629* | ||||
|
|
$3899 | $4609* | ||||
| $3899 | $4679* | |||||
| $3949 | $4679* | |||||
| $3949 | $4659* | |||||
| $3999 | $4999* | |||||
| $4349 | $5049* | |||||
| $4349 | $4959* | |||||
| $4249 | $4859* | |||||
| $4249 | $4859* | |||||
| $4299 | $5329* | |||||
|
|
$4349 | $5109* | ||||
| $4099 | $5129* | |||||
| $4199 | $4809* | |||||
|
|
$4199 | $5039* | ||||
| $4199 | $4849* | |||||
| $4199 | $4809* | |||||
| $4099 | $5109* | |||||
| $4199 | $4809* | |||||
| $4099 | $4909* | |||||
| $4099 | $4709* | |||||
| $4099 | $4809* | |||||
| $4199 | $4809* | |||||
| $4099 | $4709* | |||||
| $4199 | $4909* | |||||
| $4199 | $4909* | |||||
| $4099 | $4709* | |||||
| $4199 | $4809* | |||||
| $4199 | $4849* | |||||
| $4199 | $4849* | |||||
| $4199 | $4839* | |||||
| $3899 | $4549* | |||||
| $4299 | $4859* | |||||
| $4299 | $4859* | |||||
| $4499 | $5059* | |||||
| $4499 | $5059* | |||||
| $4749 | $5309* | |||||
| $4499 | $5059* | |||||
| $4499 | $5119* | |||||
| $4399 | $4949* | |||||
| $4199 | $4749* | |||||
| $4399 | $4949* | |||||
| $4199 | $4809* | |||||
| $4299 | $4849* | |||||
|
|
$4399 | $5059* | ||||
|
|
$4399 | $5049* | ||||
Not Included:
Gratuities.
Additional Information:
Land only price does not include arrival/departure transfers.
Passengers should select flights that arrive no later than 8 AM on day 2.
Accommodation Details:
Triple rooms & twin with child rooms may be accommodated in a twin & single room depending on availability.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Escorted Package Includes
- Round trip flights New York-Reykjavik, Reykjavik-New York
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 9 nights accommodations
- 2 nights Reykjavik
- 1 night Snæfellsnes Peninsula
- 2 nights Akureyri
- 1 night Egilsstaðir
- 2 nights Höfn Area
- 1 night Hella
- Hotel taxes, fees & service charges
- Hotel porterage
- All transfers included only with airfare purchase on package arrival & departure dates†
- 20 meals: 10 breakfasts, 4 lunches, 6 dinners with wine
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Entrance fees per itinerary
Special Features
- Embark on a morning city tour of Reykjavik
- Enjoy the warm soothing waters of the world-famous geothermal Blue Lagoon
- Visit Snæfellsjökull National Park with its striking Snæfellsjökull Glacier
- Tour Akureyri, nestled at the head of Iceland’s greatest fjord
- Visit the historic town of Siglufjörður, the closest town to the Arctic Circle in Iceland
- View Lake Mývatn with its crystal-blue waters
- Visit Goðafoss, the "Waterfall of the Gods"
- See small fishing villages and rugged coastline of the remote Eastfjords region
- Visit Vatnajökull Glacier, the largest glacier in Europe
- Explore Jökulsárlón Glacial Lagoon with its immense floating icebergs
- Tour Skaftafell National Park, a beautiful mountainous region on the edge of the Vatnajökull Glacier
- Visit Skógafoss and Seljalandsfoss, two awe-inspiring waterfalls on Iceland's South Coast
- Visit Strokkur Geyser and the geothermal Geysir area
- Tour Þingvellir National Park, designated a UNESCO World Heritage Site
†Transfers are available for purchase for land only or on alternative flight dates
Is This Trip Right for You?
|
|
|
|
|
|
Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
|
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
|
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
|
| Climate & Clothing |
| Iceland - Spring and Fall: 30-50°F; Summer: 50-60°F; Winter: 25-35°F. Daylight hours will vary significantly throughout the year. Between April - August, daylight will range from 15-22 hours. Between November - February, daylight will range from 4-7 hours. In March, September and October, daylight will range from 9-13 hours. Bring comfortable walking shoes and hiking boots, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Gloves/mittens, a waterproof parka, a hat, and waterproof hiking boots with good treads and warm socks are essential when visiting during winter. Ice grips or non-slip cleats which fit over shoes or boots are also strongly suggested. A flashlight is recommended for Northern Lights excursions. Be sure to pack your swimsuit if you plan to visit the Blue Lagoon. Iceland Average Temperatures: https://www.gate1travel.com/weather/europe#iceland-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Iceland - Flights within Iceland have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. Each passenger is also permitted one piece of hand luggage with a weight restriction of 13.2 lbs. This differs from some international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Iceland - Check-in time for Iceland Hotels is usually no earlier than 2 pm. Check out time is usually 12 noon but can be earlier. Please confirm with your hotel locally. Most flights arrive in the early morning hours, and including arrival procedures and transportation to your hotel, you will likely arrive between 8 and 9 am. Some local hotels, aware of this flight schedule, offer early check-in (space-available) for a fee. Alternately you can ask your hotel to store your luggage, and give you some freedom to roam on your own. Breakfast is not included on arrival day. Therefore in order to save on high local food costs, we suggest you pack granola bars or small snacks. Please note that some hotels in Iceland, especially in the countryside, do not offer a porter service. In these cases, you will be responsible for bring your luggage to your room. |
| Iceland Hotels - Icelandic hotels are typically sparsely designed, yet functional, reflecting the understated Nordic lifestyle. Guest room amenities are similarly minimalistic often lacking items one might expect in European hotels such as bath mats, elaborate toiletry selections, luggage racks, in-room safe and air-conditioning. |
| At Your Destination |
| Iceland’s Growing Pains |
| Recent interest in Iceland has had a tremendous impact on Iceland’s infrastructure, from accommodations to airline capacity. A country of just 350,000 citizens has now exceeded that number in annual visiting tourists. No country in the world has experienced such growth over such a short period. And although Gate 1 is a leader in bringing tourists to Iceland, these issues are simply beyond our control. We encourage you to understand what you may face during your travels and to be patient and understanding of these growing pains. The country simply cannot keep up with the demand and for that reason you will find development in every aspect. The airport in undergoing major construction to accommodate new carriers anxious to bring travelers from all parts of the globe. Expect crowds and some disorganization upon arrival. Restaurants do their best to keep up with demand and more are being added. Independent travelers are encouraged to make reservations well in advance. A shortage of trained tour guides may result in a somewhat less organized tour, not as prompt and precise as you are accustomed to on other Gate 1 tours. However, like all Icelanders we’ve encountered, they are extremely friendly, even if less understanding of the needs of tourists. Even public bathroom facilities are being stressed to capacity. All of these changes and improvements, in a country that has the highest cost of living in the world, take time and we ask for your kind understanding. It is our belief that the destination’s worth outweighs these inconveniences. |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Iceland - Gratuities are not expected for services including hotels, restaurants and taxis. However, if you feel that a service deserves a gratuity, a modest tip will be appreciated. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Iceland |
| For Winter programs in Iceland, emergency restrooms on the coaches are not available and bathroom facilities on the hunt for the Northern lights are limited. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Iceland - The Icelandic Krona is the currency of Iceland. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Iceland - Among the most popular items from Iceland are handwoven woolen goods, high quality wood carvings, eiderdown duvets and pillows, and fine jewelry. |
| Expenses |
|
Iceland - Some find Iceland expensive when compared to the USA. Aside from food and textiles grown and produced locally, most items are necessarily imported and therefore expensive. When choosing dining spots, stick to those who offer locally produced fresh foods, like seafood, lamb, organically grown vegetables and dairy. |
| Your Safety is Very Important |
|
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
|
| Local Emergency Phone Numbers |
Iceland
|
| Languages |
| Iceland - Icelandic is the local language. English is widely spoken. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Iceland - The voltage used is 220 volts. |
| Code of Conduct |
| Iceland - Shaking hands is the standard greeting. Normal social courtesies should be observed. Smoking is prohibited in public buildings, buses, and other public transportation. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
|
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Iceland |
Holidays 2024 Jan 1: New Year's Day Mar 28: Maundy Thursday Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 25: First Day of Summer May 1: Labour Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jun 17: Independence Day/Republic Day Aug 5: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Apr 17: Maundy Thursday Apr 18: Good Friday Apr 20: Easter Apr 21: Easter Monday Apr 24: First Day of Summer May 1: Labour Day May 29: Ascension Day Jun 8: Whit Sunday Jun 9: Whit Monday Jun 17: Independence Day/Republic Day Aug 4: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve |
| Reykjavik Bus Stop System - In response to increased traffic in Reykjavik, the Reykjavik City Council implemented a new law limiting bus traffic in the central part of the city. For guests staying at hotels in the bus-free zone, pick up and drop off for transfers and tours are serviced from several official bus stops. Each hotel is assigned to a bus stop that is no more than a few minutes walk away. If your hotel is not listed on the following map, then it is serviced by direct hotel pick up and drop off. Printable map of central Reykjavik hotels and bus stops: https://www.gate1travel.com/hotel-stays/reykjavik-bus-stops. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
|
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
|
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
|
| Climate & Clothing |
| Iceland - Spring and Fall: 30-50°F; Summer: 50-60°F; Winter: 25-35°F. Daylight hours will vary significantly throughout the year. Between April - August, daylight will range from 15-22 hours. Between November - February, daylight will range from 4-7 hours. In March, September and October, daylight will range from 9-13 hours. Bring comfortable walking shoes and hiking boots, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Gloves/mittens, a waterproof parka, a hat, and waterproof hiking boots with good treads and warm socks are essential when visiting during winter. Ice grips or non-slip cleats which fit over shoes or boots are also strongly suggested. A flashlight is recommended for Northern Lights excursions. Be sure to pack your swimsuit if you plan to visit the Blue Lagoon. Iceland Average Temperatures: https://www.gate1travel.com/weather/europe#iceland-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Iceland - Flights within Iceland have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. Each passenger is also permitted one piece of hand luggage with a weight restriction of 13.2 lbs. This differs from some international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Iceland - Check-in time for Iceland Hotels is usually no earlier than 2 pm. Check out time is usually 12 noon but can be earlier. Please confirm with your hotel locally. Most flights arrive in the early morning hours, and including arrival procedures and transportation to your hotel, you will likely arrive between 8 and 9 am. Some local hotels, aware of this flight schedule, offer early check-in (space-available) for a fee. Alternately you can ask your hotel to store your luggage, and give you some freedom to roam on your own. Breakfast is not included on arrival day. Therefore in order to save on high local food costs, we suggest you pack granola bars or small snacks. Please note that some hotels in Iceland, especially in the countryside, do not offer a porter service. In these cases, you will be responsible for bring your luggage to your room. |
| Iceland Hotels - Icelandic hotels are typically sparsely designed, yet functional, reflecting the understated Nordic lifestyle. Guest room amenities are similarly minimalistic often lacking items one might expect in European hotels such as bath mats, elaborate toiletry selections, luggage racks, in-room safe and air-conditioning. |
| At Your Destination |
| Iceland’s Growing Pains |
| Recent interest in Iceland has had a tremendous impact on Iceland’s infrastructure, from accommodations to airline capacity. A country of just 350,000 citizens has now exceeded that number in annual visiting tourists. No country in the world has experienced such growth over such a short period. And although Gate 1 is a leader in bringing tourists to Iceland, these issues are simply beyond our control. We encourage you to understand what you may face during your travels and to be patient and understanding of these growing pains. The country simply cannot keep up with the demand and for that reason you will find development in every aspect. The airport in undergoing major construction to accommodate new carriers anxious to bring travelers from all parts of the globe. Expect crowds and some disorganization upon arrival. Restaurants do their best to keep up with demand and more are being added. Independent travelers are encouraged to make reservations well in advance. A shortage of trained tour guides may result in a somewhat less organized tour, not as prompt and precise as you are accustomed to on other Gate 1 tours. However, like all Icelanders we’ve encountered, they are extremely friendly, even if less understanding of the needs of tourists. Even public bathroom facilities are being stressed to capacity. All of these changes and improvements, in a country that has the highest cost of living in the world, take time and we ask for your kind understanding. It is our belief that the destination’s worth outweighs these inconveniences. |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Iceland - Gratuities are not expected for services including hotels, restaurants and taxis. However, if you feel that a service deserves a gratuity, a modest tip will be appreciated. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Iceland |
| For Winter programs in Iceland, emergency restrooms on the coaches are not available and bathroom facilities on the hunt for the Northern lights are limited. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Iceland - The Icelandic Krona is the currency of Iceland. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Iceland - Among the most popular items from Iceland are handwoven woolen goods, high quality wood carvings, eiderdown duvets and pillows, and fine jewelry. |
| Expenses |
|
Iceland - Some find Iceland expensive when compared to the USA. Aside from food and textiles grown and produced locally, most items are necessarily imported and therefore expensive. When choosing dining spots, stick to those who offer locally produced fresh foods, like seafood, lamb, organically grown vegetables and dairy. |
| Your Safety is Very Important |
|
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
|
| Local Emergency Phone Numbers |
Iceland
|
| Languages |
| Iceland - Icelandic is the local language. English is widely spoken. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Iceland - The voltage used is 220 volts. |
| Code of Conduct |
| Iceland - Shaking hands is the standard greeting. Normal social courtesies should be observed. Smoking is prohibited in public buildings, buses, and other public transportation. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
|
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Iceland |
Holidays 2024 Jan 1: New Year's Day Mar 28: Maundy Thursday Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 25: First Day of Summer May 1: Labour Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jun 17: Independence Day/Republic Day Aug 5: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Apr 17: Maundy Thursday Apr 18: Good Friday Apr 20: Easter Apr 21: Easter Monday Apr 24: First Day of Summer May 1: Labour Day May 29: Ascension Day Jun 8: Whit Sunday Jun 9: Whit Monday Jun 17: Independence Day/Republic Day Aug 4: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve |
| Reykjavik Bus Stop System - In response to increased traffic in Reykjavik, the Reykjavik City Council implemented a new law limiting bus traffic in the central part of the city. For guests staying at hotels in the bus-free zone, pick up and drop off for transfers and tours are serviced from several official bus stops. Each hotel is assigned to a bus stop that is no more than a few minutes walk away. If your hotel is not listed on the following map, then it is serviced by direct hotel pick up and drop off. Printable map of central Reykjavik hotels and bus stops: https://www.gate1travel.com/hotel-stays/reykjavik-bus-stops. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
|
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
|
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
|
| Climate & Clothing |
| Iceland - Spring and Fall: 30-50°F; Summer: 50-60°F; Winter: 25-35°F. Daylight hours will vary significantly throughout the year. Between April - August, daylight will range from 15-22 hours. Between November - February, daylight will range from 4-7 hours. In March, September and October, daylight will range from 9-13 hours. Bring comfortable walking shoes and hiking boots, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Gloves/mittens, a waterproof parka, a hat, and waterproof hiking boots with good treads and warm socks are essential when visiting during winter. Ice grips or non-slip cleats which fit over shoes or boots are also strongly suggested. A flashlight is recommended for Northern Lights excursions. Be sure to pack your swimsuit if you plan to visit the Blue Lagoon. Iceland Average Temperatures: https://www.gate1travel.com/weather/europe#iceland-weather |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Iceland - Flights within Iceland have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. Each passenger is also permitted one piece of hand luggage with a weight restriction of 13.2 lbs. This differs from some international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| Iceland - Check-in time for Iceland Hotels is usually no earlier than 2 pm. Check out time is usually 12 noon but can be earlier. Please confirm with your hotel locally. Most flights arrive in the early morning hours, and including arrival procedures and transportation to your hotel, you will likely arrive between 8 and 9 am. Some local hotels, aware of this flight schedule, offer early check-in (space-available) for a fee. Alternately you can ask your hotel to store your luggage, and give you some freedom to roam on your own. Breakfast is not included on arrival day. Therefore in order to save on high local food costs, we suggest you pack granola bars or small snacks. Please note that some hotels in Iceland, especially in the countryside, do not offer a porter service. In these cases, you will be responsible for bring your luggage to your room. |
| Iceland Hotels - Icelandic hotels are typically sparsely designed, yet functional, reflecting the understated Nordic lifestyle. Guest room amenities are similarly minimalistic often lacking items one might expect in European hotels such as bath mats, elaborate toiletry selections, luggage racks, in-room safe and air-conditioning. |
| At Your Destination |
| Iceland’s Growing Pains |
| Recent interest in Iceland has had a tremendous impact on Iceland’s infrastructure, from accommodations to airline capacity. A country of just 350,000 citizens has now exceeded that number in annual visiting tourists. No country in the world has experienced such growth over such a short period. And although Gate 1 is a leader in bringing tourists to Iceland, these issues are simply beyond our control. We encourage you to understand what you may face during your travels and to be patient and understanding of these growing pains. The country simply cannot keep up with the demand and for that reason you will find development in every aspect. The airport in undergoing major construction to accommodate new carriers anxious to bring travelers from all parts of the globe. Expect crowds and some disorganization upon arrival. Restaurants do their best to keep up with demand and more are being added. Independent travelers are encouraged to make reservations well in advance. A shortage of trained tour guides may result in a somewhat less organized tour, not as prompt and precise as you are accustomed to on other Gate 1 tours. However, like all Icelanders we’ve encountered, they are extremely friendly, even if less understanding of the needs of tourists. Even public bathroom facilities are being stressed to capacity. All of these changes and improvements, in a country that has the highest cost of living in the world, take time and we ask for your kind understanding. It is our belief that the destination’s worth outweighs these inconveniences. |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Hotel porters and wait staff: Included |
| Iceland - Gratuities are not expected for services including hotels, restaurants and taxis. However, if you feel that a service deserves a gratuity, a modest tip will be appreciated. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Iceland |
| For Winter programs in Iceland, emergency restrooms on the coaches are not available and bathroom facilities on the hunt for the Northern lights are limited. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Iceland - The Icelandic Krona is the currency of Iceland. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Iceland - Among the most popular items from Iceland are handwoven woolen goods, high quality wood carvings, eiderdown duvets and pillows, and fine jewelry. |
| Expenses |
|
Iceland - Some find Iceland expensive when compared to the USA. Aside from food and textiles grown and produced locally, most items are necessarily imported and therefore expensive. When choosing dining spots, stick to those who offer locally produced fresh foods, like seafood, lamb, organically grown vegetables and dairy. |
| Your Safety is Very Important |
|
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
|
| Local Emergency Phone Numbers |
Iceland
|
| Languages |
| Iceland - Icelandic is the local language. English is widely spoken. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Iceland - The voltage used is 220 volts. |
| Code of Conduct |
| Iceland - Shaking hands is the standard greeting. Normal social courtesies should be observed. Smoking is prohibited in public buildings, buses, and other public transportation. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
|
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Iceland |
Holidays 2024 Jan 1: New Year's Day Mar 28: Maundy Thursday Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 25: First Day of Summer May 1: Labour Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jun 17: Independence Day/Republic Day Aug 5: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve Holidays 2025 Jan 1: New Year's Day Apr 17: Maundy Thursday Apr 18: Good Friday Apr 20: Easter Apr 21: Easter Monday Apr 24: First Day of Summer May 1: Labour Day May 29: Ascension Day Jun 8: Whit Sunday Jun 9: Whit Monday Jun 17: Independence Day/Republic Day Aug 4: Commerce Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: 2nd Day of Christmas Dec 31: New Year's Eve |
| Reykjavik Bus Stop System - In response to increased traffic in Reykjavik, the Reykjavik City Council implemented a new law limiting bus traffic in the central part of the city. For guests staying at hotels in the bus-free zone, pick up and drop off for transfers and tours are serviced from several official bus stops. Each hotel is assigned to a bus stop that is no more than a few minutes walk away. If your hotel is not listed on the following map, then it is serviced by direct hotel pick up and drop off. Printable map of central Reykjavik hotels and bus stops: https://www.gate1travel.com/hotel-stays/reykjavik-bus-stops. |
My time in Iceland was magical, and I am deeply grateful to the Gate 1 team for all of your efforts! Our guide Thor was magnificent -- kind, smart, funny, and always connecting us to land and history in delightful ways. He is an adept communicator and teacher! Every moment felt intentional, and I am still reeling from the experience. I am amazed by what we were able to see and do - We were never rushed but thoughtfully and gently led. A full sensory experience! If you haven't already, please recognize Thor in some manner -- definitely a superb team member and ambassador to Iceland and for Gate 1.
Jennifer A.
Our trip was beyond expectations and especially our guide, Thor, and our driver, Daniel, were exceptional! Both went above and beyond to help us, make us comfortable, but also to provide exceptional personal service. Thank you so much for such a special time for us!
Sandra C.
I want to express my deep gratitude for the excellent, and way above the norm, guidance, concern, knowledge, and creativity by our tour guide Thor. In my opinion, Gate 1 has a Super Star in Reykjavik. Also, our driver, Daniel, was very helpful, friendly, and went out of his way to make our trip safe and enjoyable. Thanks, Gate1, this was my first group trip with you, and I will do many more!
Christa M.
Wow!! Where to start?! Our tour guide was incredible!! Our bus driver was the nicest guy!! A good friend of ours recommended Gate 1 Travel, and I am so glad she did.
Andrew B.
It was amazing! 'Linda' our tour guide, was EXCELLENT and we saw the northern lights our first night! Everything- hotels, food, sights, bus - was great! Land hotel was perfect for seeing the lights! I would definitely take another trip with Linda!
Nancy S.
From: Mar G
Lynda R.
This trip to Iceland with Gate1 was our first and most definitely will not be our last. Andres was an absolutely amazing tour guide. Very soft-spoken and educated, answering all of our curious questions and encouraging trying new foods and exploring the different places we visited. He was truly a pleasure to be with accommodated our needs while bringing joy and laughter to the group. Daniel was an excellent driver, and we felt safe and secure with transportation. Andres made this trip memorable and we thank him for his high spirits!
Casey K.
I had an amazing trip in Iceland. It was my first guided tour with you. Thor the tour guide totally made the tour. We laughed, he shared history and stories of Iceland with us. He made sure we were safe and happy. And always had a special local treat for us. He even brought us to his former local ice cream shop and treated us all to ice cream. Also he waved good bye to each person at their gate in the airport. I've never had that happen. He was genuine and made us feel cared for and special. Everyone on the tour thought he should be the president of Iceland someday. Thanks for having this trip available.
Elaine R.
Just wanted to commend Linda and Dunni for providing excellent service during the 6 Day Affordable Iceland with Northern Lights Pursuit. Linda is very knowledgeable about Iceland, and she sang to us which was just exceptional. Linda and Dunni are very kind and friendly. They went out of their way to ensure we enjoyed our vacation. Linda was always available to answer questions. They both provided exceptional service. We very much enjoyed interacting with them. The hotel's were impressive as well, and the included meals were tasty too. The excursion to the tomato greenhouse was fun. If you had asked me if I wanted to see a tomato greenhouse, I would have said no way. But it was fun, and glad it was included. The soup was amazing. This was my first experience with Gate1 Travel and it definitely exceeded my expectations. Look forward to future travel with Gate1.
Wendy S.
Our trip could not have been better! You have earned a customer for life. First, I want to recognize our Local Tour Guide Linda, and our driver Donni. They went above and beyond to ensure our safety and ensure we had a great time. They were always early to pick us up and ready to get us started on the days adventure. Linda and Donni constantly gave us water to ensure we stayed hydrated and are responsible for us being Gate1 customers for life. We also want to recognize the accommodations and staff at the Land Hotel Hella. The hotel was modern, environmentally friendly, the food (especially the European style breakfasts} were top notch and high quality. If we could change one thing, it would be to recommend a way to update schedules -- consider having the tour guide updating the daily schedule then give us a QR code we could scan and see the latest details. As far as Iceland, we don't know what we expected but the country is beautiful. Rich in history and the people are so friendly and welcoming. Your trip/Our trip has left us with so many memories we will surely never forget. Thank you to Gate1 and your amazing staff!
Donna M.
It was a fabulous trip! We especially felt our guide was excellent! Iceland was an interesting and scenic destination! We were impressed with the ride to and from the glacier that we walked inside for over an hour! The spas/lagoons were beautiful. The Icelandic horse farm visit was memorable along with baking bread in the ground! Of course, we felt so fortunate to see and take pictures of the Northern Lights!! What a fabulous experience! Thank you
Barbara E.
This was my first Gate One tour (Iceland, Feb 12 - 17), but it will not be my last! I was traveling with a friend who has been on many Gate One tours and most of the guests on our trip had been on multiple Gate One tours, as well. It was easy to see why. The trip was very well organized and just a wonderful experience from being met at the airport to being dropped back off at the airport and especially everything in between. I have told many friends that while it was only a six-day tour, it felt like twelve days, in the best possible way, because we were able to see and experience so much. Iceland is such a beautiful little country and it was amazing to be shown so many of the best places. Of course, seeing the Northern Lights was a highlight and it wasn't lost on us that this does not always occur. Our tour guide, Marianne, and driver, Thor, were a wonderful duo. Marianne shared so much information about Iceland and her knowledge of, and love for, the country, the people, and the horses was evident throughout the trip. A very special treat for me was being able to schedule a ride at a stable near our hotel the morning before we left. Marianne went above and beyond to help make this happen and I am so appreciative. Marianne was a great guide and a delightful person; she is definitely an asset to Gate One.
Cheryl G.
Siggi, our motorcoach driver did a great job as we had 2 days of 40 mph winds and blowing snow. We always felt safe with his driving.Thor,our guide did a great job. He was entertaining with a good sense of humor. We enjoyed his trying to teach us the Icelandic language, and telling us the stories and sagas of his country .I felt the tour was a good value for the price we paid.
Kevin B.
It was difficult due to lack of sleep and freezing temperatures with high winds. Even with those conditions, the trip was fantastic! I had been concerned about going in the winter however, the landscape was phenomenal and everywhere they took us was breathtaking. I was able to see the northern lights twice, several waterfalls, the place where the Eurasian plates, meet the American plates, and unbelievably an volcano exploded the morning we were leaving without delaying our return flight. The trip was exhilarating. I would like to go back during another season. I'm so glad I was there in the winter. I definitely want to take another trip with Gate 1 Travel. Our guide and bus driver treated us so well. They were so kind and welcoming. Thank you for your help and advice and scheduling this trip.
Carol M.
I wanted to take a moment to let you know how wonderful my recent trip to Iceland was. I had the best time. Our tour guide, Jonas, was great. He was friendly and informative. I needed a last minute dinner reservation on New Years Eve and Jonas really helped me out. He gave great directions to the shopping area near the Foss Hotel in Reykjavik. I know the directions were great because I could get lost going in a circle and I managed nicely! Our driver (I'm sorry that I forget his name) was terrific. Some of the roads were snowy but you never would have known because of his expert driving. I would definitely recommend this trip to everyone and would take it again myself.
Margaret C.
I completed the survey but was not given an opportunity to write more about our Tour Manager Thor. He's was so very wonderful! He was so knowledgeable about his country and current events, locations, and our visit. He can sing beautifully and he has a wonderful sense of humor! He should be training tour guides, although you can't train his type of charisma. Everything he did was effortless and he constantly put all of us at ease. This was our sixth G1 tour and all of our Tour Managers have been wonderful....but Thor ranked above them all! Great hire! Thank you!
Andrea H.
Just got back from Iceland and besides the country being fantastic with natural beauty, the friendliness from the people, whether it was in the hotel or restaurant, it was the Tour Manager Margaret that made it exceptional. Her knowledge on Iceland, professionalism, caring, and time management was above excellence. It was my first trip with Gate 1 but it will not be the last.
Maria I.
This email is a positive one in which I want to acknowledge the outstanding job Sigga (Sigridur) did as our Iceland Tour Manager. She created a harmonious group within minutes of meeting us which resulted in consistent goodwill and cooperation throughout the tour. Sigga intuitively perceived our individual and group needs and responded with information, suggestions and good humor. Her love of people and her country were always present. She clearly is a gem and a tour manager to be held in the highest regard.
Linda C.
My trip to Iceland was the BEST VACATION I have ever had. I hope to use Gate1 again in the near future. Our tour guide Siggurd was absolutely the best. She was so knowledgeable about the country and any of our questions we had. She was a very fun person with an outstanding personality. I will miss her.
Kathy T.
Amazing trip., best vacation I ever had! Gate 1 travel is fantastic, first time with Gate I and it was superb! Out your guide Sigga was very informative and accommodating, very professional too! Our driver Dunni was professionally and friendly! Overall experience was excellent ,I am so glad I discovered Gate I and I will book future trips with Gate again and again!
Rebecca S.
Our tour guide Sigridur aka Sigga was the best tour guide I ever had. She made the entire trip for all of us. I highly recommend her : knowledgeable, happy, exciting, fun and overall nice along with a very nice bus driver, Dunni. I would travel with Gate 1 Travel again because of the tremendous experience I had with Sigga.
Kathryn T.
My husband and I have taken many trips but this is our second Gate1Tour and we will be back. I can't speak enough about our guide, Omar, who put his heart and soul into making sure we all have a wonderful trip. He was truly knowledgeable about Iceland and explained things in an interesting and understandable way. He always made sure to tie in the geology with the history, making it intriguing to listen to him. On longer days on the bus he entertained us in various fashions....stories, interesting facts, songs from the bus driver, etc. He so had the ability to give everyone equal attention and concern for their needs and happiness. He is a wonderful guide who we appreciated so much. It is rare to see someone so enthusiastic about his island and as much talking as he did, he was a great listener. Omar was always in a good mood which added to the pleasantness of our trip. A huge thank you him, his attitude, and his love of the job!
Yolanda P.
The trip was very interesting.... Great scenery....Interesting stops... falls and glaciers. The landscape colours reminded us of fall in Ontario. We could have lived with a bit less rain and the gale force winds..... but some sunshine and our tour manager was fantastic... as usual, the local knowledge makes your trips so much better/informative. We now have a better appreciation of the advice from Gate 1 that" Iceland is expensive"....not looking forward to reviewing our credit card statement. The accommodations were very nice.... The food was very good.... Given the cost of food, we were certainly happy that most meals were included. We continue to promote the value of the Gate 1 experience.
Gregory W.
Our trip was great!! Such a beautiful country! Omar was a thoughtful and intelligent guide. He expressed such love for his home country that it was contagious. Fusi, our bus driver, had lots of interesting tidbits of information and culture at the stops along the way. And we felt so safe with him driving. The food at the Farm to Table dinner excursion was delicious and the owners were delightful. I have nothing but good things to say about the entire experience!
Donna D.
Our trip via Gate 1 travel was very nice, full of adventure and fun. We found Iceland as an amazing place, very scenic and hospitable country. Our tour guide Inga as we called her is the best tour guide we have had. She went out of the way to take care of us and was full of humor and very knowledgeable about Iceland and made our trip most interesting and memorable. We would rate her as 10 out of 10.
Ajmal A.