Coronavirus Update - March 20

For information about the Coronavirus including tips on prevention, please visit the U.S. Center for Disease Control's Website.

Please note, Trip Protection Plan policies typically do not consider an event of this nature as a covered event. However, you may wish to contact your insurance carrier to verify coverage details. If you purchased Trip Protection through Gate 1, policy information and insurer phone number are available here.

Gate 1 Employees Working from Home

By order of Governor Tom Wolf, all Pennsylvania businesses that are not 'life-sustaining' have been ordered to close. This affects all employees at our main office in Fort Washington, PA. All employees are equipped to work from home and remain available by phone and will continue to respond to your online inquiries. Note that check refund processing will resume as soon as our Accounting staff are legally allowed to resume their in-office duties.

Gate 1 Trips Suspended Through April 30

All Gate 1 trips have been suspended for departures through April 30, 2020. Land and cruise payments, and travel insurance if selected, will be available as a future travel credit. You have the flexibility to apply these funds towards new travel services booked within 18 months. Reservations will be adjusted to reflect these travel credits automatically. No action is required at this time. A significant portion of many affected reservations is airfare. Airlines have generally waived change fees, but not cancellation fees. Your airline ticket will remain available based on your airline's rules.

Revised Policies

We share our travelers concerns about upcoming travel. You now have the flexibility to rebook when you can look forward to your trip without fear for your health and safety. Other than airline assessed fees, you may apply the full value of what you have paid toward future travel.

These revised policies are ONLY valid if your trip is scheduled to depart after April 30 and is less than 60 days prior to departure. Changes for trips 61+ days prior to departure are subject to our standard terms and conditions.

REBOOK WITHIN 18 MONTHS

After applying airline-assessed fees, Gate 1 will apply 100% of the remaining amount paid towards a future booking reserved within 18 months*

Option 1: Rebook & cancel your air ticket
Option 2: Rebook & keep the value of your air ticket
Option 3: Rebook land only reservation

CANCEL YOUR RESERVATION

After applying airline-assessed fees or penalties, and excluding non-refundable Trip Protection Plan, Gate 1 will refund 75% of the remaining amount paid.

Option 4: Cancel & keep the value of your air ticket
Option 5: Cancel all services

About Airline-Assessed Fees

Airlines are generally waiving change fees but not cancellation fees.

Keep the value of your air ticket. Your flight schedule will be cancelled and the value of your ticket will remain available to rebook per your specific airline's policies.  Typically, future travel must be on the originally booked carrier, travel must be completed within 12 months of the date that your original ticket was issued, and you will be responsible for fare difference if applicable. Some airlines have extended their usual rebooking terms until the end of 2020. Airline policies are changing rapidly and we urge you to check your airline's website for current change fees and rebooking options.

Cancel your ticket. Your airfare, less airline cancellation fees (typically $300 per ticket), will be applied to your rebook credit or refund.

Policy Exceptions

Custom Groups & Sea Cruises

Standard Terms & Conditions apply

*Rebooking Terms

  • Reserve new services within 18 months
  • Credit may be applied towards one or more new bookings
  • Unused credit has no cash value and is non-transferable to other travelers
  • If keeping the value of your air ticket, it is your responsibility to advise us when you are ready to book alternate flights
  • Trip protection will carry over, premium will be adjusted based on total value of the new booking