Coronavirus Update (February 17)
We are monitoring the Coronavirus (COVID-19) situation closely with the safety and security of our guests and staff always our top priority. Currently, we have cancelled our trips to China through March 31, 2020. Airlines continue to update their schedules and policies. At this time, American and United Airlines have announced suspensions of service to China through April 24 and we will be contacting impacted customers during the next few days. We strongly recommend guests with travel plans to or through China later than April 24 to wait for further updates since airline policies may be relaxed and more lenient in the future. Guests with departure dates beyond April will be contacted at a later date as more information becomes available.
To date, 99% of the reported cases have occurred in mainland China with the rest scattered throughout the world. The national governments of many countries have taken steps to contain the spread by prohibiting people from mainland China from entering their countries. Travelers who have been in China within the last 14 days are being screened before being allowed to enter other countries. Since the start of the outbreak, Gate 1 programs have been operating normally in all other parts of the world. Gate 1 has protocols in place, including preventative measures, to ensure the safety of our guests in all parts of the world. Our Tour Managers are taking additional precautionary measures and remaining vigilant at all times. For more information about the Coronavirus including tips on prevention, please visit the U.S. Center for Disease Control’s website at https://www.cdc.gov/coronavirus/2019-ncov/about/index.html.
We ask for your patience and understanding as we continue to reach out to guests via telephone and/or email with updates and details of available options. As we are experiencing a high volume of inquiries, telephone hold times and e-mail response times may take longer than usual. We fully understand your concerns about traveling at a time when the situation remains unsettled and want to assure you about your well-being while on tour. Our goal is to provide a great vacation experience while maintaining your safety and comfort. We will continue to monitor this situation carefully. In the event it becomes necessary to make any changes to your tours, we will act quickly and keep our guests informed at all times. Please be assured, the safety of our guests and employees will always come first.