11 Day Douro River Cruise with Lisbon



Land Only


Air & Land

11 Day Douro River Cruise with Lisbon



Land Only


Air & Land

Book Now!

Click a Date to Book Online

Click a Date to Book Online

2023 Dates & Prices Single Supplement: $1000
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Sep 25  (Sold Out) $2649 $3459*
Oct 02  (Sold Out) $2549 $3379*
Oct 09  (Sold Out) $2649 $3369*
Oct 16  (Sold Out) $2649 $3419*
$2549 $3319*
Oct 30  (Sold Out) $2649 $3359*
Nov 06  (Sold Out) $2589 $3279*
2023 Dates & Prices Single Supplement: $1100
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Sep 25  (Sold Out) $2749 $3479*
Oct 02  (Sold Out) $2649 $3409*
Oct 09  (Sold Out) $2749 $3479*
Oct 16  (Sold Out) $2749 $3489*
$2649 $3509*
Oct 30  (Sold Out) $2749 $3539*
Nov 06  (Sold Out) $2689 $3449*
2023 Dates & Prices Single Supplement: $1400
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Sep 25  (Sold Out) $2849 $3569*
Oct 02  (Sold Out) $2849 $3649*
Oct 09  (Sold Out) $2849 $3569*
Oct 16  (Sold Out) $2949 $3939*
$2849 $3759*
Oct 30  (Sold Out) $2949 $3639*
Nov 06  (Sold Out) $2889 $3599*
2023 Dates & Prices Single Supplement: $1500
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Sep 25  (Sold Out) $2949 $3949*
Oct 02  (Sold Out) $2949 $3799*
Oct 09  (Sold Out) $2949 $3739*
Oct 16  (Sold Out) $3049 $3939*
$2949 $3759*
Oct 30  (Sold Out) $3049 $3839*
Nov 06  (Sold Out) $2989 $3759*

Not Included:
Optional shore excursions and gratuities.

Additional Information:
Cruise only price does not include arrival/departure transfers.

Embarkation will begin at 2 pm however early arrivals may rest in the lounge if their assigned cabin is not ready upon check-in.

Passengers arriving to Porto on Day 2 should select flights that arrive no later than 4 PM.

Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators or chair lifts on board. Kindly refer to our Terms for additional information.

While sailing with MS Douro Cruiser, passengers are subject to the cruise's Terms & Conditions which can be viewed at: MS Douro Cruiser Terms & Conditions.

Know Before You Book - High & Low Water

European river cruising has gained in popularity for very good reason. It's a relaxing and convenient way to experience Europe while enjoying the comfort of our chartered ship. However, before making the decision to reserve your vacation, please be aware of potential conditions which may impact your cruise. While most of the time river cruises operate exactly as planned, weather conditions may result in high or low water levels which impact a ship's itinerary and, on occasion, render a ship unable to sail at all. On very rare occasions, other events such as heavy fog, a damaged lock, or an incapacitated vessel blocking the river, may impact a sailing. These events typically occur with little or no notice. In the event that a cruise is partially or completely impacted, the itinerary will be operated by deluxe motor coach, accompanied by a Tour Manager, with overnights in hotels. When the option exists, the operator will "swap ships" with another vessel sailing in the opposite direction, retaining the sailing experience. Crew, ship and cabin configuration may differ. The itinerary will include as many of the originally scheduled sightseeing features as possible, considering the travel time and distances required, as well as meals. While it is not possible to recreate the more leisurely comforts of sailings, we will endeavor to provide a comparable itinerary. These alternative services will be provided at no additional charge.

Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.

Is This Trip Right for You?

This moderately active trip covers a fair amount of ground each day if you join the shoreside features. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. There is a potential for a small number of sailings to be impacted by river water levels, or other factors which may impact safe navigation. This may cause part or all of the cruise itinerary to be operated by motor coach and may also involve hotel accommodations.

Accommodation Details

Room 1

Additional Nights

Flight Details

River Cruise Package Includes

  • Round trip flights New York-Porto, Lisbon-New York
    Other departure cities available. Click on date of departure for selection and prices
  • Airline taxes & fuel surcharges
  • Cruise porterage
  • All transfers included only with airfare purchase on package arrival & departure dates†
  • 21 meals: 9 breakfasts, 5 lunches, 7 dinners
  • Cruise director & Activity Host throughout cruise
  • Shore excursions per itinerary
  • Entrance fees per itinerary

Special Features

  • See magnificent panoramic views of Douro River
  • Tour the Douro Museum, and learn about the wine making industry of the area
  • Discover the medieval village of Castelo Rodrigo, perched on a hilltop and surrounded by imposing walls
  • Visit Salamanca with its ancient sandstone buildings, a UNESCO World Heritage City
  • Embark on a tour of Porto and view the Cathedral, S. Bento Train Station, famous for its azulejos tiles, and the Stock Exchange
  • Stop at the medieval town of Obidos, encircled by fortified walls
  • View the treasured 16th century Belem Tower, a monument to Portugal's Age of Discovery

River Cruise Features & Amenities

  • Welcome dinner and farewell dinner
  • Wine and beer with dinners
  • Lounge serving premium spirits
  • Non-smoking ship interior
  • Early riser breakfast in addition to buffet breakfast
  • Shore excursions conducted exclusively in English by licensed guides

Know Before You Book - High & Low Water

European river cruising has gained in popularity for very good reason. It's a relaxing and convenient way to experience Europe while enjoying the comfort of a River Cruise Ship. However, before making the decision to reserve your vacation, please be aware of potential conditions which may impact your cruise. While most of the time river cruises operate exactly as planned, weather conditions may result in high or low water levels which impact a ship's itinerary and, on occasion, render a ship unable to sail at all. On very rare occasions, other events such as heavy fog, a damaged lock, or an incapacitated vessel blocking the river, may impact a sailing. These events typically occur with little or no notice. In the event that a cruise is partially or completely impacted, the itinerary will be operated by deluxe motor coach, accompanied by a Tour Manager, with overnights in hotels. When the option exists, the operator will "swap ships" with another vessel sailing in the opposite direction, retaining the sailing experience. Crew, ship and cabin configuration may differ. The itinerary will include as many of the originally scheduled sightseeing features as possible, considering the travel time and distances required, as well as meals. While it is not possible to recreate the more leisurely comforts of sailings, we will endeavor to provide a comparable itinerary. These alternative services will be provided at no additional charge.

†Transfers are available for purchase for land only or on alternative flight dates

Is This Trip Right for You?

This moderately active trip covers a fair amount of ground each day if you join the shoreside features. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. There is a potential for a small number of sailings to be impacted by river water levels, or other factors which may impact safe navigation. This may cause part or all of the cruise itinerary to be operated by motor coach and may also involve hotel accommodations.

Book Now!
{{fromName}} wanted to share this vacation with you! Message: {{message}} Package Url : https://www.gate1travel.com/river-cruises/europe-river-cruises/2023/douro/douro-rivercruise-11dlopoopo23.aspx This message was sent by {{fromEmail}} at Sep 22, 2023 at 10:37 AM

The sequence of the port of calls and shore excursions may be changed by the local port authorities.

DAY 1, Monday - Depart for Portugal
Depart for Portugal

DAY 2, Tuesday - Arrive in Porto, Cruise Embarkation
Arrive in Porto and transfer to the port, just outside of the city in Leverinho. Embarkation begins at 2 PM. After arrival formalities, time to relax on board. Tonight, meet your Cruise Director and enjoy the welcome dinner, as it sets the mood for your lovely Douro river cruise
Overnight: River Cruise
Meals: Dinner

DAY 3, Wednesday - Sail to Regua, Douro Museum
This morning, sail along the Douro towards Regua. This historic town in the heart of Portugal's most famous wine region, has been the center of port wine industry for centuries. After a light lunch, disembark and visit the Douro Museum, housed in a restored former wine warehouse, learn about the wine making industry of the area. Stroll through the exhibits providing information on the history of the Douro region, including the geography, climate and people. Transfer by coach to the ship in Pinhao, or participate in the optional tour to a renowned wine estate. Visit the vineyard and learn about Porto and red wine production, aging, and bottling. The ship docks overnight in Pinhao
Optional: Half Day Winery Tour & Tasting
Overnight: River Cruise
Meals: Breakfast, Lunch, Dinner

DAY 4, Thursday - Castelo Rodrigo
This morning sail towards Pocinho. After lunch, disembark in Pocinho and transfer to the medieval village of Castelo Rodrigo, perched on a hilltop and surrounded by imposing walls. Stroll along the steep narrow cobblestone alleys and learn about its fascinating history. You may also choose to stay onboard and enjoy cruising. Rejoin the ship late this afternoon in Vega de Terrón, where it overnights
Overnight: River Cruise
Meals: Breakfast, Lunch, Dinner

DAY 5, Friday - Explore Salamanca
Today, the ship docks in Vega de Terrón. After an early breakfast, embark on a full day excursion to Salamanca, Spain. Travel through the Spanish countryside to Salamanca, a UNESCO World Heritage Site. Visit the prestigious university, founded in the early 1200s. View ancient sandstone buildings, Plaza Mayor, the Clergy, the striking 12th-century old Cathedral with its mysterious carvings, Casa de las Conchas, and the historic center of the city. Spend free time for lunch on your own, before transferring to the ship
Overnight: River Cruise
Meals: Breakfast, Dinner

DAY 6, Saturday - Cruise to Regua
Continue your scenic cruise, admiring the region's beautiful landscapes of terraced vineyards and lush valleys. This afternoon, make a brief stop in Pinhao, where passengers may depart for the optional Mateus Palace and dinner at Quinta da Avessada. Embark on a tour of Mateus Palace, located in the city of Vila Real. Explore the beautiful Baroque palace with its elaborate carved ceilings and stroll through the manicured gardens. Afterward, savor dinner at Quinta da Avessada. The ship continues sailing to Regua, where it remains docked for the night. Rejoin the ship later in the evening
Optional: Mateus Palace and dinner at Quinta da Avessada
Overnight: River Cruise
Meals: Breakfast, Lunch, Dinner

DAY 7, Sunday - Sail to Porto & City Tour
Spend the morning at leisure, taking in the beautiful scenery. In the afternoon, enjoy the views of Porto as the ship enters the city. Disembark & transfer for a city tour of Porto. Take a panoramic drive to the city center to Clerigos Tower, next to the former Jewish Quarter Then, embark on a walking tour. View Porto Cathedral, Bento Train Station, famous for its azulejos tiles, the Stock Exchange, and the medieval S. Francisco Church. The tour ends at Ribeira Quarter with free time to shop for souvenirs. Afterward head back to the ship
Overnight: River Cruise
Meals: Breakfast, Lunch, Dinner

DAY 8, Monday - Porto
Spend the morning at leisure in Porto. After lunch, the ship departs Porto and sails back to the port of Leverihno. Remain in town and use the shuttle service to join the ship later in the afternoon, or join the optional Medieval city of Guimarães. Explore the city, a UNESCO World Heritage Site with its wealth of architectural treasures. Walk by the Guimarães Castle where Alfonso Henriques, the first king of Portugal was born. View and learn about the Palace of the Dukes of Braganza. End the tour at the historical main square Oliveira and enjoy some free time before returning to the ship
Optional: Medieval City of Guimarães
Overnight: River Cruise
Meals: Breakfast, Lunch, Dinner

DAY 9, Tuesday - Obidos en route to Lisbon
Today, head south towards Lisbon. Along the way, stop at the medieval town of Obidos, encircled by fortified walls for lunch on your own. Spend free time to explore the town with its many Gothic and Renaissance churches, before continuing to Lisbon. Arrive in the afternoon and check into your hotel. Tonight, attend the optional Fado Dinner. While dining, listen to the popular performances of local songs accompanied by guitar playing Portuguese melodies. Enjoy dinner with wine before a brief drive through the illuminated city
Optional: Fado Dinner
Overnight: Lisbon
Meals: Breakfast

DAY 10, Wednesday - Lisbon City Tour
Begin the tour of Lisbon with a stop at the top of Edward VII's Park to enjoy panoramic views over the hills of Lisbon and the River Tagus. Next, view the treasured 16th century Belem Tower, a monument to Portugal's Age of Discovery and UNESCO World Heritage Site. Spend the rest of the day at leisure
Overnight: Lisbon
Meals: Breakfast

DAY 11, Thursday - Depart Portugal
Transfer to the airport for your departure flight
Meals: Breakfast

Book Now!
Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Book your Optional Tours before you travel. See more, save time, save money.
  • Tours purchased while travelling may cost an extra 10% or more
  • Tours often sell out. Avoid disappointment
  • Save your cash. Credit card processing may not be possible locally
  • Travel insurance only covers services purchased prior to departure
  • Book Online or call to book these tours up to 1 week before your departure
  • The day the optionals operate varies by the day of the week
Half Day Winery Tour & Tasting

Tour a renowned wine estate. Visit the vineyard and learn about Porto and red wine production, aging, and bottling. Sample some of them at the tasting room.

Advance purchase is highly recommended for this tour. Tickets are not available for purchase locally.

Approximate tour duration is 3 hours.

Day #3 01 Jan 2023 - 31 Dec 2023 $65.00
Half Day Winery Tour & Tasting Thumbnail
Mateus Palace & Dinner at Quinta da Avessada

Embark on a tour of Mateus Palace, located in the city of Vila Real. Explore the beautiful Baroque palace with its elaborate carved ceilings and stroll through the manicured gardens. Afterward, savor dinner at Quinta da Avessada, located in the vineyard plateau of Favaios, in the center of the Douro demarcated area.
Approximate tour duration is 8 hours.

Day #6 01 Jan 2023 - 31 Dec 2023 $99.00
Mateus Palace & Dinner at Quinta da Avessada Thumbnail
Medieval City of Guimaraes

Explore the city, a UNESCO World Heritage Site with its wealth of architectural treasures. Visit the Guimarães Castle where Alfonso Henriques, the first king of Portugal was born, and Palace of the Dukes of Braganza.
Approximate tour duration is 5 hours.

Day #8 01 Jan 2023 - 31 Dec 2023 $65.00
Medieval City of Guimaraes Thumbnail
Fado Dinner

Travel to a local restaurant and join one of the popular performances of local songs accompanied by a gentle guitar playing Portuguese melodies. Enjoy dinner of Portuguese specialties with wine.

Approximate tour duration is 3 hours.

Day #9 01 Jan 2023 - 30 Apr 2024 $104.00
Fado Dinner Thumbnail

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555

WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.

Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
Portugal - Spring and Summer are usually sunny, with hot days during July and August. Autumn and Winter are typically rainy and windy, yet sunny days are not rare either. Spring and Autumn: 44–81°F; Summer: 63–86°F; Winter: 41–61°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Portugal Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#portugal-weather

About Drones
Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Covelo Port Information - The dock is located at the Cais da Lixa port in the town of Covelo. The address is Praceta Nossa Sra. dos Navegantes, 4515-027 Covelo, Portugal.

MS Douro Cruiser - If you are unable to locate the ship, please telephone the ship to receive the most recent docking information. If calling from a local telephone, please dial: 912-981-814, or from an international telephone: +(351)-912-981-814.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Accommodations
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

River Cruises
Gate 1 Travel has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All MS Douro Cruiser cabins are standard rooms with private facilities, unless you have specifically requested and paid for an upgrade. All cabins have two twin beds that can be pushed together or separated. Traveling with bags and luggage that fold up is recommended as cabins cannot store hard luggage. Due to the closeness of cabins there may be potential noise pollution from adjoining cabins. While at port, the vessel may be docked adjacent to another ship which may obstruct window views. We recommend you close the cabin curtains before turning in at night for privacy. While double docked, ships often continue to run their engines for air-conditioning and other services. Depending upon the wind direction, residual engine fumes may enter some cabins. This is a temporary situation, alleviated once the ship moves. We reserve the right to make ship substitutions with those of equal standard.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: European River Cruises

River Cruise
Crew (Shared by all crew members): US $14 per person per day
Cruise Director: US $4 per person per day
Activity Host: US $2 per person per day
Local Guide (Offers in-depth information at specific locations): US $5 per person per day of sightseeing, US $3 per half day
Local Driver (Provides chauffeur services at specific locations): US $5 per person per day, US $3 per half day

Crew gratuities will be shared by all crew members and may be paid via the on board ship account (excluding Douro River Cruises) or dropped in the designated box at reception. Gratuities for the Gate 1 Cruise Director, Activity Host, and local service providers should be paid in cash and given to the person directly.

Pre- or Post-Cruise Land Tour
Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day
Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day
City Host (Gate 1 hotel assistant): US $4 per person per day
Hotel porters and wait staff: Included

Portugal - Tipping in restaurants is optional, as waiters earn wages in Portugal and a tip is considered a note of appreciation. It is common practice to round up the total bill to the next euro. Tipping taxi drivers and daily tips for hotel staff are not customary. However, it is important to note that in restaurants and other places that cater to tourists gratuities may be expected for good service.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Water Level
A rise or fall in the river water level, or other factors which may impact safe navigation, can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Gate 1 Travel will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Gate 1 Travel before departing. Should an embarkation point be changed, Gate 1 Travel will attempt to contact passengers by phone or email.

We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

Portugal - The Euro is the currency of Portugal.

European River Cruises - The Euro is the currency used for purchases on board the ship. Money-changing services (to Euro) will be available on board.

Ship Account and Payment: There is a cashless system on board. All on board expenditures (in the bar, restaurant and shop) are added to the ship's account. Closing invoices will be presented to the passengers for settlement. Payment can be made by cash in Euro or by credit card (VISA and MasterCard). Payment made by credit card may be subject to an international credit card transaction fee. Please note we cannot accept USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

European River Cruises - On board expenditures are processed through a banking center in Cyprus. Passengers wishing to settle their on board account by credit card should advise their credit card provider of potential charges from Cyprus in addition to the countries that will be visited on your itinerary.

Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

Portugal - Items of particular interest include handicrafts such as handmade leather purses or clothes and glass items.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.

European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be stored in your stateroom or in containers on the sun deck, marked clearly. When leaving the ship, kindly pick up your boarding pass from the reception desk and promptly return it upon arrival back to the ship. This procedure helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked.

Local Emergency Phone Numbers
  • General Emergency: 112

Portugal - The official language of Portugal is Portuguese.

Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

Portugal - The voltage used is 230 volts.

MS Douro Cruiser - The voltage used is 220 volts.

Code of Conduct
Meals & Dietary Requests
Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed.

On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - Portugal

Holidays 2023

Jan 1: New Year's Day
Mar 1: Carnival
Apr 15: Good Friday
Apr 17: Easter
Apr 25: Liberation Day
May 1: Labor Day
Jun 10: Portugal Day
Jun 16: Corpus Christi
Aug 15: Assumption of Mary
Oct 5: Republic Day
Nov 1: All Saints' Day
Dec 1: Independence Restoration Day
Dec 8: Feast of the Immaculate Conception
Dec 25: Christmas Day

Holidays 2024

Jan 1: New Year's Day
Jan 6: Epiphany
Mar 29: Good Friday
Mar 31: Easter
Apr 25: Liberation Day
May 1: Labor Day
May 30: Corpus Christi
Jun 10: Portugal Day
Aug 15: Assumption of Mary
Oct 5: Republic Day
Nov 1: All Saints' Day
Dec 1: Independence Restoration Day
Dec 8: Feast of the Immaculate Conception
Dec 25: Christmas Day

On Your Cruise - European River Cruises
River cruise dress code is always casual. Modest attire (no bathing suits) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella.

The official language on board is English, although other languages may be spoken. All announcements and tours will be performed in English.

Meals and Dietary Restrictions:
There is open seating in the dining room for lunch and dinner. Please see your Maître d'hotel who is at your disposal for special needs. Passengers requiring special diet must advise Gate 1 Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board.

Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard.

A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe.

Medical Services:
Ship's crew may be able to provide basic first-aid, however ships do not carry a doctor or nurse onboard. Should professional medical attention be required, local services will be contacted upon the passenger's request.

During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. These excursions can paid for in cash (EUR), or charged to your credit card. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

About your sightseeing:
To ensure a pleasant and fair experience for passengers on our cruises. Color-coded group splits for shoreside included and Optional tours are coordinated which will be organized by your Cruise Director.

River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. Passengers will be required to climb stairs to access the different decks of the ship and many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area.

The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 16 years of age.

Cabins are not equipped with telephones. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. It is advisable to hang-up and dial a short time later.

Email and Post:
The MS Douro Cruiser offers complimentary basic internet access onboard based on mobile telephone networks for river cruise ships. Internet service is accessible in the reception lobby area. This service is complimentary and should enable you to browse the internet, check your email, access international publications, and view Facebook accounts on your personal device(s) in areas where there is a network. You will be unable to download movies or video, send videos or access Netflix or Jetflicks. At the beginning of your sailing, you will be provided with an access code which you may use on any of your devices. Please note the possibility of potential interruptions based on terrain and weather, plus factors such as populated ports where many ships are utilizing the same satellite signal, is high and to be expected.

Any mail with postage can be handed in at the reception. It will be posted at the next port of call.

10 Day Classic Portugal, August 2023
Dummy Image

We have traveled with Gate 1 all over the world and your guides are always the best. Our guide on this trip was Rui and he was amazing. Very knowledgeable, kind and had a great sense of humor. He handled our group of 37 perfectly. The hotels were all in good locations and they were always clean.

Alisa B.
10 Day Classic Portugal, August 2023
Dummy Image

I just completed my tenth Gate 1 tour, 10 day Classic Portugal. Portugal was beautiful, and the weather was fabulous, but Rui Barreiro, our tour manager and guide, was the major reason for the success of the trip. Rui was, "Simply the best; better than all the rest." His knowledge of the historical sites as well as his ability to detail the history of Portugal and the history of several cities and towns, was beyond comprehension. By offering detailed accounts of legends, of Portugal's history, of significant events that shaped Portugal, Rui made Portugal come alive. His English was better than many Americans. He could, without hesitation, answer every question posed by any member of a group of 41. He was serious, funny, patriotic, energetic, patient, proud of his country, extremely well organized, attentive to detail, and most importantly a great storyteller. He was truly exceptional in every facet of his role as tour manager and guide. Rui went beyond all expectations. When the porters were slow in delivering or retrieving luggage, he was beside them offering assistance. Regardless of the time of departure for travelers, he was there to offer assistance and to bid a farewell. Gate 1 has so many proficient managers, but Rui surpasses all. Because of guides like him, Gate 1 will forever be my go-to vacation tour company. I have loved every trip I have taken with them; I look forward to many more.

Linda R.
9 Day Douro River Cruise, May 2023
Dummy Image

Our lasting memory of this cruise will be the quality and approachability of all the crew / staff on board. The Captain, the soon- to- be- appointed captain Louis and the other crew always greeted us like friends. The Bar staff brought great pleasure, especially Amalia, who perpetually radiated happiness and a welcoming attitude. A picture of her is attached that epitomizes her personality. The restaurant and cabin staff were also friendly and happy to interact. I think that the attitude of all the crew/staff created a happy atmosphere on board that led to general content among all passengers. I was also very impressed with Sonia, who demonstrated a great love and knowledge of her country, that resonated with me (born in England), as Portugal and England form the longest lasting alliance in history.

Nigel W.
11 Day Douro River Cruise with Lisbon, May 2023
Dummy Image

It was amazing! We absolutely loved the tranquil pace of the river cruise and the Douro Valley is stunning. I loved the vineyards, olive trees and ramshackle old houses along with the beautiful estates dotting the river. The food on the boat was wonderful and I miss the Portuguese bread! The wait staff was so kind and helpful. Sonia did such a great job keeping us organized and knowing what to expect - and I appreciated her in-depth knowledge of the Portuguese culture and people. Jorge also was a welcome member of the team. The crew who got us through the locks and docked did it in a way that made it look easy - although it is not! We were in very capable hands throughout! And the trip to Salamanca was also exceptional! What a beautiful city. The other excursions we took were also very valuable experiences: Guimareis, Castelo Rodrigo and Obidos. And in Lisbon, the tour of Belém - the tower and Pasteis de Belem were great! This was our first Gate 1 trip and first river cruise - and it absolutely exceeded our expectations! I think a part of that was how beautiful and fascinating we found Portugal. What an amazing country! We will have to go back! We filled out the survey before leaving the boat, and I just want to add that the entire team works extremely hard! I think the wait staff and kitchen crew worked the hardest - we descended upon that dining room as if we had never eaten before! And the food was always plentiful, varied and delicious. Thanks to you all!!!

Nancy Z.
10 Day Classic Portugal, May 2023
Dummy Image

All compliments The travel group was wonderful...folks participated and shared life's adventures, stories and journeys with one another. The hotels were well-placed in their communities, immaculately kept common and private spaces. Felt safe on these properties and staffs were efficient and friendly. Breakfasts were very good and I single out Porto location for excellent breakfast and service. Dinners and add-on features were more than worth the price paid. Bus was kept clean and the driver was absolutely practiced safe, defensive driving skills. He was friendly and efficient. The sites were well-selected, and interesting commentary was presented by local guides. Saving the best for last: from the moment we met Adriana, our Gate One guide, to when we departed, she never failed to impress with her patience, good humor, willingness to share her story and the stories, history, culture (many facets, for that matter) of Portuguese people and nation. All together a marvelous experience.

Lee S.
10 Day Classic Portugal, May 2023
Dummy Image

The Portugal tour I just finished is the first time I am with Gate One. My husband and I are very happy with the hotels, meals, tour guides, drivers and the itinerary. Thank you and I'm glad I've booked Iceland tour in Feb 2024. We will definitely travel with Gate One again and recommend to our friends.

Betty M.
8 Day Affordable Portugal, March 2023
Dummy Image

It was wonderful!! Our tour manager Francisco was great and the local guide Martha in Porto was very good as well. We were very happy with all of the Hotel choices. Portugal is an amazing country with incredible history , Fado music , delicious cod fish dishes, custard tarts and Port Wines. Thank you Gate 1 for this memorable trip!

Deniz O.
13 Day Affordable Portugal & Spain, March 2023
Dummy Image

Just want to express how great Carla the tour manager, she's the best that I'd ever experienced! She's extremely knowledgeable, kind, sweet, caring and super helpful. She had the whole tour 34 peoples got along super well, I'd join any tour just to have Carla as my tour manager, she is the very best! She enhanced my tour and saw firsthand how she great she handled and took care of an injured senior tour member. Jus love Carla!

Shirley T.
13 Day Affordable Portugal & Spain, March 2023
Dummy Image

Thank you for booking us with an amazing guide Alex. This was our first trip with Gate 1 and he took care of everything and us from day 1 to our last. He is the reason we will be booking our future trips and telling our friends to book with Gate 1. Please let him know our experience was incredible and we are so thankful for all he did for us. Alex you're a genuine beautiful person that is living his calling and you do everything with sincerity and we are so blessed that we met you.

Valeria S.
8 Day Affordable Portugal, February 2023
Dummy Image

Just a few words to compliment Odete on her leadership and management of our large (38) group. Although I rated her as excellent in all categories, there should be a rating of "excellent plus". Really enjoyed her as our tour manager. Fernando, our driver, was amazing. He is a skilled, friendly professional, and I felt 100% safe in his capable hands. I don't recall the names of our local guides in Lisbon and Porto, but again, Gate 1 has hired the best! All in all, there is a reason why we, like so many others in our group, keep touring with Gate 1. Keep up the "excellent plus" work!

Jeffery O.
10 Day Essential Portugal & Spain, February 2023
Dummy Image

We had so much fun! It was wonderful! Our tour manager , Filipe was the best! He was so kind and genuinely caring, patient, knowledgeable , conscientious, and just a wonderful! He was there from beginning till end, and went beyond our expectations, as compared with our past tour with Gate 1. He was like a shepherd, tendering to his flocks, making sure that everyone was taken care of . Of course, the tour driver , Filipe is worth mentioning too . We had the chance of meeting new friends , experience Portugal and Spain's culture, traditions, cuisine ,all of these made possible by Gate 1. Thank you so much from our hearts. We will , surely, recommend Gate 1 to our friends on their next travel. Hasta la vista!

Elizabeth G.
13 Day Affordable Portugal & Spain, January 2023
Dummy Image

This trip to Portugal and Spain was one of our favorite so far. Our tour manager Carlos was fantastic. He showed us so many things and even when we were with local guides he stayed with us and helped us in every way imaginable. We told at least a dozen people we met along the way what a wonderful company Gate1 is. This was our third trip to Europe this year and our group made it one of the most enjoyable. Switzerland in May and Italy in the first 2 weeks of December all have been terrific. We are now looking forward to our next adventure. Keep up the great work.

Andrea H.
8 Day Affordable Portugal, November 2022
Dummy Image

Thank you for another fantastic trip. This was my 6th trip with Gate 1. Miguel was an amazing guide and the even with a large group it felt like he took care of everyone. Portugal was beautiful and the itinerary was a good blend of scheduled activities, free time and optional excursions. I signed up for all three of the optional excursions, they were all great additions to the trip. The Fado dinner was my favorite. The hotel in Lisbon was in such a great location making it easy to walk around the center of town to restaurants and shops.

Amanda J.
10 Day Classic Portugal, November 2022
Dummy Image

We cannot express our appreciation for the wonderful time we had on our 10 Day classic Portugal trip with our guide Rui Miguel and driver Pedro. The amount of knowledge Rui shared with us was outstanding. Both Rui and Pedro were very friendly, kind, always willing to answer any questions we had. They made our trip so enjoyable. It was the best trip we have ever had. We hope if we book another tour that Rui will be our guide. With 41 people by the end of the tour it felt like it was like one big family. Thank you again for the excellent service and the attention to detail at all the hotels, all the cities we toured, and all the history and knowledge that was shared in each of these areas.

Michael C.
11 Day Affordable Portugal & Spain, November 2022
Dummy Image

This was my 1st Gate1 trip and I was extremely skeptical about it at the beginning. Worried the price for the package was too good to be true. We couldn't possibly stay in all those places, get so much included (tours, food, transport) for the price quoted. The entire group consisted of 42 persons. Mostly couples and mini groups of 4. By the 2nd hotel we were all one family moving through Portugal and Spain together. Our tour manager Lorena exceeded my expectations taking care of us. She made the trip. Giving us details of everything to see around us. Making sure we kept hydrated and ate at the best places in the towns we visited. She is an beautiful person who genuinely wanted each of us to have a great time and see as much as we could. Every city we got a itinerary so we knew exactly what we were doing each day and the times we were doing it. It was a couple persons birthday on the trip and she ensured we all acknowledged them and made them feel special for their day. I definitely want to book her for a trip with a different group. I have already broadcasted to my friends and family the next trip has to be through gate 1. It was MORE than worth the price. It's NOT some cheap budget travel group but luxury and comfort at a affordable price. LOVED it. Thanks for making it available and for exposing me to New people, cultures and opportunities.

Shona S.
10 Day Classic Portugal, October 2022
Dummy Image

Portugal was wonderful! Now if only Gate 1 could control the weather. I always am amazed and impressed by the quality and quantity of the tours that you provide. At 20+ trips with you I am your best advertisement. Each trip has something unique so each one is the best in its own way. Hoping that I will be on my way to Japan in April. Thank you for giving me the world at a price I can afford.

Nancy G.
11 Day Douro River Cruise with Lisbon, September 2022
Dummy Image

We had a fantastic time on our trip. The cruise director Carmen was great and a great source of information. Amir, the activities director was so much fun and super friendly. We enjoyed all the excursions. The Altis Grand Hotel in Lisbon was superior. We had a great time! We would definitely use Gate 1 in the future.

Lynda L.
10 Day Classic Portugal, August 2022
Dummy Image

This was our first Gate 1 tour, recommended by our friends, who have made 4 or 5 Gate 1 trips. They had praised the tour company, and encouraged us to travel with them to Portugal. Our trip did not disappoint! Starting with our wonderful and knowledgeable tour guide, Adriana, she amazed us with thorough and interesting insights to the cities we visited. Our tours of historic churches and museums were fascinating, and we marveled at the beauty and magnificence of the centuries old structures. We dined on some delicious seafood choices, and enjoyed many of the local wines and ports. One of our favorite optional tours was the Fado music at a local restaurant. We delighted in this traditional Portuguese songs by several singers, and the wonderful guitar accompaniment by a couple of musicians. Thanks to Adriana, our trip ran smoothly, we were quite satisfied with our tours, the friendly Portuguese citizens, the relaxed pace of life....we will definitely make other trips with Gate 1 Travel.

Katherine B.
10 Day Classic Portugal, July 2022
Dummy Image

This tour was excellent and well exceeded my expectations. Our tour guide Rui was outstanding and I received information and insight that I would not have on my own. As I was traveling alone, I was concerned that I would not be integrated into the group. This was not the case and I made many friends along the way. I was impressed hearing all the previous Gare 1 tours the others had attended in the past. It was a wonderful experience and I will definitely consider Gate 1 in my future travel plans.

Scott S.
10 Day Classic Portugal, July 2022
Dummy Image

Our trip was awesome. It was our first on Gate 1. The hotels were great. Meals were delicious. Everything was very well organized. Our tour guide Rui was beyond awesome. He made the trip one of our best. We will travel again on Gate 1 in the future I am sure.

Nancy D.
12 Day Classic Spain & Portugal, June 2022
Dummy Image

I have completed the survey for a great tour I had with Gate 1 but I would love to add more about the tour guide we had. We were blessed with Ms. Vera for the 11 days Lisbon to Madrid. I had 5 trips with Gate 1 by now and all the guides were nice and professional but Vera is another level. She is Intelligent, warm, caring, fun, funny, professional, sensitive, and emotionally mature beyond words. She navigated constantly between all the travelers and made everyone feel special and cared for! I never saw her eat or take a break. She was constantly giving 101% to everyone and everything.

Amira M.
10 Day Classic Portugal, June 2022
Dummy Image

This trip (3rd time with Gate 1, and a 4th will be planned) was fabulous!! Portugal is a beautiful country on every level. Just now trying to process all that we experienced. Got a true feeling and love for the country and the culture.....thanks to the itinerary and our tour manager. Our tour manager, Ercilia, is extraordinary. She has an incredible base of knowledge, fantastic attention to detail, so organized and thorough, and achieved a personal bond with every traveler in our group. She gets a major endorsement from me. Issues that arose with other travelers or things out of anyone's control (a closed site, Covid), she handled so professionally and calmly, always with a positive attitude and outcome. I had an issue with an ill family member at home and her compassion and manner calmed me down - she really cared - and helped me relax so I could focus on the trip and have fun. Thumbs up to Ercilia. Our driver, Roberto, is truly amazing too! How he was able to navigate some of those tiny, twisty roads, with his passengers' safety number 1 at all times, was remarkable. He should be commended for his professionalism. Loved that Gate 1 handled every detail of this trip perfectly and flawlessly. Would I change anything, no! Keep doing what you are doing, and do so well. My traveling pal and I had a blast. I will happily recommend Gate 1 to my friends.

Caryl F.
12 Day Classic Spain & Portugal, May 2022
Dummy Image

Thank you for arranging the wonderful trip which we are very grateful. Our tour manager Roberta has fulfilled her duties and took care of us very well from the beginning to the end. The local tour guides at every spot also showed their best knowledge to introduce us, especially the Madrid tour guide Amor. The arrangement of the hotel is also good, of course, the best is Spanish food, thank you again!

Cathy C.
8 Day Affordable Portugal, April 2022
Dummy Image

Dear GATE 1....Just came from our Portugal escorted tour April5-12. I want to give you some feedback and let you know that we had a great time and Kudos to our tour manager Rui who made our trip really enjoyable and unforgettable one He was so friendly and always there to attend to our needs making it comfortable at all times. He was really so nice with a great sense of humor. Very organized and so knowledgeable. We look forward to our next tour with Gate 1.

Leni L.
8 Day Affordable Portugal, March 2022
Dummy Image

We want to comment on the wonderful and knowledgeable staff who served us during our trip. Carlos, the tour director was exceptionally knowledgeable about our trip and was dedicated to both Gate 1 and his home country of Portugal. Carlos truly made our trip into the wonderful experience we have grown to accept from our numerous Gate 1 vacations. We also want to comment on George, the driver, who was a skilled and professional driver and who was always willing to provide us with any additional assistance which we required.

William R.
8 Day Affordable Portugal, February 2022
Dummy Image

We began our Portugal tour by booking two pre nights in Lisbon. Upon check-in we received a cordial, informative letter from our tour guide/manager Carla. That graciousness was a portent of the tone for the tour. Such management, problem solving skills, and depth of knowledge make for a rare find in a guide. With well over 20 fabulous tours with Gate1, Carla has set an even higher standard. The group became a family, and it's a result of this skilled professional.

Susan G.
8 Day Affordable Portugal, February 2022
Dummy Image

Rui was a breath of fresh air. Very knowledgeable and always willing to answer our questions. Very impressed with how he made sure we had all our information for the tour and organizing our covid testing before heading back home. Our local guides on the tour was absolutely the best. Very uplifting about their city, bought humor and a willingness to make you want to visit again. Rui was kind, always wanting to know how we were and treated everyone with dignity and respect. His smile was a joy daily. Thank you Rui for a job well done!!!

Melisa F.


Check out these #Gate1Travel photos from past travelers. After your trip, come back and share some of your own!