12 Day Rhine River Cruise with Bruges & Paris
From
$3149
Land Only
$4519*
Air & Land
Hotels/Plans Available for Departure Dates
| Cabin E | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
| Cabin D | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
| Cabin C | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
| Cabin B | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
| Cabin A | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
| Suite | ||
|---|---|---|
| Monarch Empress | ||
| Monarch Princess | ||
| Novotel Brugge Centrum | Bruges | |
| NH Brugge | Bruges | |
| Pullman Paris Montparnasse | Paris | |
Click a Date to Book Online
Click a Date to Book Online
| 2023 Dates & Prices Single Supplement: $2600 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $3299 | $4899* | ||
| Basel | Monarch Princess | $2899 | $4459* | |||
| Basel | Monarch Empress | $2799 | $4439* | |||
| Basel | Monarch Empress | $2899 | $4409* | |||
|
|
Basel | Monarch Empress | $2799 | $4329* | ||
| Basel | Monarch Empress | $2799 | $3929* | |||
| Basel | Monarch Empress | $3149 | $4519* | |||
|
|
Basel | Monarch Princess | $3099 | $4379* | ||
| Basel | Monarch Empress | $3449 | $4279* | |||
| Basel | Monarch Princess | $3099 | $3819* | |||
|
|
Basel | Monarch Empress | $3349 | $4069* | ||
|
|
Basel | Monarch Princess | $2899 | $3619* | ||
| Basel | Monarch Empress | $3149 | $3869* | |||
| Basel | Monarch Princess | $3099 | $3929* | |||
| Basel | Monarch Princess | $3099 | $3989* | |||
| 2023 Dates & Prices Single Supplement: $2700 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $3699 | $5199* | ||
| Basel | Monarch Princess | $3299 | $5019* | |||
| Basel | Monarch Empress | $3199 | $4759* | |||
| Basel | Monarch Empress | $3299 | $4369* | |||
|
|
Basel | Monarch Empress | $3199 | $4739* | ||
| Basel | Monarch Empress | $3199 | $4329* | |||
| Basel | Monarch Empress | $3549 | $5029* | |||
|
|
Basel | Monarch Princess | $3499 | $4389* | ||
| Basel | Monarch Empress | $3849 | $4569* | |||
| Basel | Monarch Princess | $3499 | $4319* | |||
|
|
Basel | Monarch Empress | $3749 | $4469* | ||
|
|
Basel | Monarch Princess | $3299 | $4019* | ||
| Basel | Monarch Empress | $3549 | $4269* | |||
| Basel | Monarch Princess | $3499 | $4219* | |||
| Basel | Monarch Princess | $3499 | $4359* | |||
| 2023 Dates & Prices Single Supplement: $2800 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $3899 | $6079* | ||
| Basel | Monarch Princess | $3499 | $5269* | |||
| Basel | Monarch Empress | $3399 | $5039* | |||
| Basel | Monarch Empress | $3499 | $4889* | |||
|
|
Basel | Monarch Empress | $3399 | $4949* | ||
| Basel | Monarch Empress | $3399 | $4409* | |||
| Basel | Monarch Empress | $3749 | $4879* | |||
|
|
Basel | Monarch Princess | $3699 | $4939* | ||
| Basel | Monarch Empress | $4049 | $4879* | |||
| Basel | Monarch Princess | $3699 | $4419* | |||
|
|
Basel | Monarch Empress | $3949 | $4669* | ||
|
|
Basel | Monarch Princess | $3499 | $4229* | ||
| Basel | Monarch Empress | $3749 | $4569* | |||
| Basel | Monarch Princess | $3699 | $4519* | |||
| Basel | Monarch Princess | $3699 | $4689* | |||
| 2023 Dates & Prices Single Supplement: $2900 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $4299 | $6479* | ||
| Basel | Monarch Princess | $3899 | $6129* | |||
| Basel | Monarch Empress | $3799 | $5329* | |||
| Basel | Monarch Empress | $3899 | $5359* | |||
|
|
Basel | Monarch Empress | $3799 | $4979* | ||
| Basel | Monarch Empress | $3799 | $4929* | |||
| Basel | Monarch Empress | $4149 | $5279* | |||
|
|
Basel | Monarch Princess | $4099 | $5339* | ||
| Basel | Monarch Empress | $4449 | $5279* | |||
| Basel | Monarch Princess | $4099 | $4919* | |||
|
|
Basel | Monarch Empress | $4349 | $5069* | ||
|
|
Basel | Monarch Princess | $3899 | $4729* | ||
| Basel | Monarch Empress | $4149 | $4979* | |||
| Basel | Monarch Princess | $4099 | $4929* | |||
| Basel | Monarch Princess | $4099 | $5089* | |||
| 2023 Dates & Prices Single Supplement: $3000 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $4499 | $6679* | ||
| Basel | Monarch Princess | $4099 | $6329* | |||
| Basel | Monarch Empress | $3999 | $5559* | |||
| Basel | Monarch Empress | $4099 | $5489* | |||
|
|
Basel | Monarch Empress | $3999 | $5179* | ||
| Basel | Monarch Empress | $3999 | $5129* | |||
| Basel | Monarch Empress | $4349 | $5719* | |||
|
|
Basel | Monarch Princess | $4299 | $5539* | ||
| Basel | Monarch Empress | $4649 | $5479* | |||
| Basel | Monarch Princess | $4299 | $5129* | |||
|
|
Basel | Monarch Empress | $4549 | $5269* | ||
|
|
Basel | Monarch Princess | $4099 | $4929* | ||
| Basel | Monarch Empress | $4349 | $5179* | |||
| Basel | Monarch Princess | $4299 | $5129* | |||
| Basel | Monarch Princess | $4299 | $5289* | |||
| 2023 Dates & Prices Single Supplement: $3200 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
|
|
Basel | Monarch Princess | $5099 | $6599* | ||
| Basel | Monarch Princess | $4699 | $6199* | |||
| Basel | Monarch Empress | $4599 | $6159* | |||
| Basel | Monarch Empress | $4699 | $6089* | |||
|
|
Basel | Monarch Empress | $4599 | $5779* | ||
| Basel | Monarch Empress | $4599 | $5729* | |||
| Basel | Monarch Empress | $4949 | $6319* | |||
|
|
Basel | Monarch Princess | $4899 | $6119* | ||
| Basel | Monarch Empress | $5249 | $6079* | |||
| Basel | Monarch Princess | $4899 | $5729* | |||
|
|
Basel | Monarch Empress | $5149 | $5869* | ||
|
|
Basel | Monarch Princess | $4699 | $5419* | ||
| Basel | Monarch Empress | $4949 | $5779* | |||
| Basel | Monarch Princess | $4899 | $5719* | |||
| Basel | Monarch Princess | $4899 | $5889* | |||
Not Included:
Optional shore excursions and gratuities.
Additional Information:
Cruise only price does not include arrival/departure transfers.
Passengers arriving to Basel on Day 2 should select flights that arrive no later than 4 PM. Embarkation will begin at 2 PM however early arrivals may rest in the lounge if their assigned cabin is not ready upon check-in.
Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators or chair lifts on board. Kindly refer to our Terms for additional information.
While sailing with Monarch Cruises, passengers are subject to the cruise's Terms & Conditions which can be viewed at: Monarch Cruises Terms & Conditions.
Know Before You Book - High & Low Water
European river cruising has gained in popularity for very good reason. It's a relaxing and convenient way to experience Europe while enjoying the comfort of a deluxe ship. However, before making the decision to reserve your vacation, please be aware of potential conditions which may impact your cruise. While most of the time river cruises operate exactly as planned, weather conditions may result in high or low water levels which impact a ship's itinerary and, on occasion, render a ship unable to sail at all. On very rare occasions, other events such as heavy fog, a damaged lock, or an incapacitated vessel blocking the river, may impact a sailing. These events typically occur with little or no notice. In the event that a cruise is partially or completely impacted, the itinerary will be operated by deluxe motor coach, accompanied by a Tour Manager, with overnights in hotels. When the option exists, the operator will "swap ships" with another vessel sailing in the opposite direction, retaining the sailing experience. Crew, ship and cabin configuration may differ. The itinerary will include as many of the originally scheduled sightseeing features as possible, considering the travel time and distances required, as well as meals. While it is not possible to recreate the more leisurely comforts of sailings, we will endeavor to provide a comparable itinerary. These alternative services will be provided at no additional charge.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
This moderately active trip covers a fair amount of ground each day. Expect from three to four hours walking every touring day. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. There is a potential for a small number of sailings to be impacted by river water levels, or other factors which may impact safe navigation. This may cause part or all of the cruise itinerary to be operated by motor coach and may also involve hotel accommodations.
River Cruise Package Includes
- Flights New York-Basel, Paris-New York
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 10 nights accommodations
- 7 nights outside cabin aboard the Deluxe Monarch Empress, the Deluxe Monarch Queen or the First Class Monarch Princess
- 1 night Bruges
- 2 nights Paris
- River port charges of $190 per person
- Cruise & hotel porterage
- All transfers included only with airfare purchase on package arrival & departure dates†
- 23 meals: 10 breakfasts, 6 lunches, 7 dinners
- Cruise director & activities host throughout cruise
- Tour manager in Bruges & Paris
- Services of local guides in all major cities
- Comfortable wireless earphones for enhanced touring during excursions
Special Features
- Walk the cobbled streets of tiny Breisach, a town that dates back over 4,000 years
- Visit the Alsace capital of Strasbourg, designated a UNESCO World Heritage site
- Stroll the lanes filled with quaint wine taverns in the lively village of Rüdesheim
- Discover 2000-year-old Koblenz, with its superb Romanesque architecture
- View the mighty Lorelei Rock named for the siren "Lorelei" rising vertically from the waters
- Sail on the legendary Rhine to Cologne, capital of the Rhineland
- In Amsterdam, board a glass-top boat and cruise the winding canals
- Visit Bruges, known for its delicate lace textile technique
- Discover Paris, the "City of Lights," with its endless treasures
River Cruise Features & Amenities
- Gala Welcome Dinner and Farewell Dinner
- Wine and beer with dinners
- Locally inspired recipes
- Early riser breakfast in addition to buffet breakfast
- Late night snack
- Complimentary Wi-Fi access in public areas
- Self-serve coffee and tea station
- Lounge serving premium spirits
- Fitness center
- Non-smoking ship interior
- Shore excursions conducted exclusively in English
Know Before You Book - High & Low Water
European river cruising has gained in popularity for very good reason. It's a relaxing and convenient way to experience Europe while enjoying the comfort of a deluxe ship. However, before making the decision to reserve your vacation, please be aware of potential conditions which may impact your cruise. While most of the time river cruises operate exactly as planned, weather conditions may result in high or low water levels which impact a ship's itinerary and, on occasion, render a ship unable to sail at all. On very rare occasions, other events such as heavy fog, a damaged lock, or an incapacitated vessel blocking the river, may impact a sailing. These events typically occur with little or no notice. In the event that a cruise is partially or completely impacted, the itinerary will be operated by deluxe motor coach, accompanied by a Tour Manager, with overnights in hotels. When the option exists, the operator will "swap ships" with another vessel sailing in the opposite direction, retaining the sailing experience. Crew, ship and cabin configuration may differ. The itinerary will include as many of the originally scheduled sightseeing features as possible, considering the travel time and distances required, as well as meals. While it is not possible to recreate the more leisurely comforts of sailings, we will endeavor to provide a comparable itinerary. These alternative services will be provided at no additional charge.
†Transfers are available for purchase for land only or on alternative flight dates
Is This Trip Right for You?
This moderately active trip covers a fair amount of ground each day. Expect from three to four hours walking every touring day. The pace is moderate, however you will encounter some uneven surfaces, stairs, steps and significant slopes. There is a potential for a small number of sailings to be impacted by river water levels, or other factors which may impact safe navigation. This may cause part or all of the cruise itinerary to be operated by motor coach and may also involve hotel accommodations.
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Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Monarch Empress
Monarch Princess
Novotel Brugge Centrum, Bruges
This tourist class hotel is located in the heart of Bruges, the medieval city, near to the town market.
Hotel Details
NH Brugge, Bruges
Pullman Paris Montparnasse, Paris
Book your Optional Tours before you travel. See more, save time, save money.
- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
Heidelberg City Tour
Heidelberg is one of Germany’s most scenic cities. For hundreds of years the city's medieval splendor has inspired some of the world's greatest artists and authors. This tour takes you through the city, with views of the historic Old Town, the expansive ruins of Heidelberg Castle, and the Neckar River. Fortunately, the city was spared from destruction during WWII, leaving buildings dating to the Middle Ages completely intact. Today, the city is a bustling, vibrant center for education and the arts, seamlessly blending the modern and the traditional.
Approximate tour duration is 4 hours.
| Day #5 | 01 Jan 2023 - 31 Dec 2023 | $62.00 |
Marksburg Castle Tour
Join a guided tour of the dramatic Marksburg Castle, the only hill castle on the Rhine that has never been destroyed. The castle has been continuously occupied for over 700 years and houses a host of artifacts that bring the Middle Ages to life.
*This tour will encounter some uneven surfaces, stairs, steps and significant slopes.
Approximate tour duration is 2 hours.
| Day #6 | 01 Jan 2023 - 31 Dec 2023 | $52.00 |
Palace of Versailles
Relive the glorious period of Louis XIV, XV and XVI as you pace one of the largest and most influential formal gardens in the world. Today's tour takes you to Versailles Palace to witness the grandeur of French classical architecture. Visit the Palace and extravagant State Apartments, including a guided visit to the Reception Halls, the Royal Bedroom, and the Hall of Mirrors. You will also have time to walk the palace grounds and formal gardens, designed by Andre le Notre, at your leisure. Enjoy VIP access and skip the lines on this unforgettable tour.
Approximate tour duration is 4.5 hours.
Advance purchase is highly recommended for this tour. Tickets are not available for purchase locally.
| Day #11 | 29 May 2023 - 02 Sep 2023 | $85.00 |
| 04 Sep 2023 - 31 Mar 2024 | $85.00 |
Heidelberg City Tour
Heidelberg is one of Germany’s most scenic cities. For hundreds of years the city's medieval splendor has inspired some of the world's greatest artists and authors. This tour takes you through the city, with views of the historic Old Town, the expansive ruins of Heidelberg Castle, and the Neckar River. Fortunately, the city was spared from destruction during WWII, leaving buildings dating to the Middle Ages completely intact. Today, the city is a bustling, vibrant center for education and the arts, seamlessly blending the modern and the traditional.
Approximate tour duration is 4 hours.
| Day #5 | 01 Jan 2023 - 31 Dec 2023 | $62.00 |
Marksburg Castle Tour
Join a guided tour of the dramatic Marksburg Castle, the only hill castle on the Rhine that has never been destroyed. The castle has been continuously occupied for over 700 years and houses a host of artifacts that bring the Middle Ages to life.
*This tour will encounter some uneven surfaces, stairs, steps and significant slopes.
Approximate tour duration is 2 hours.
| Day #6 | 01 Jan 2023 - 31 Dec 2023 | $52.00 |
Palace of Versailles
Relive the glorious period of Louis XIV, XV and XVI as you pace one of the largest and most influential formal gardens in the world. Today's tour takes you to Versailles Palace to witness the grandeur of French classical architecture. Visit the Palace and extravagant State Apartments, including a guided visit to the Reception Halls, the Royal Bedroom, and the Hall of Mirrors. You will also have time to walk the palace grounds and formal gardens, designed by Andre le Notre, at your leisure. Enjoy VIP access and skip the lines on this unforgettable tour.
Approximate tour duration is 4.5 hours.
Advance purchase is highly recommended for this tour. Tickets are not available for purchase locally.
| Day #11 | 29 May 2023 - 02 Sep 2023 | $85.00 |
| 04 Sep 2023 - 31 Mar 2024 | $85.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
|
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| River Cruises - Internet access is provided onboard Monarch ships, but quality may vary depending on the location and while sailing. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Switzerland - Switzerland tours visit areas of high elevation ranging from 5,905 feet to 10,135 feet. High elevation may cause some passengers to experience the temporary effects of altitude sickness. If you have any concerns about traveling to higher than your accustomed elevation, please consult your healthcare provider. Individuals that are affected by high altitude, should avoid over-exertion, drink extra water, abstain from alcohol, and eat lightly. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Germany Average Temperatures: www.gate1travel.com/weather/europe/default.aspx#austria-germany-europe-weather |
| Belgium - Belgium's climate is very moderate, and does not reach extremes in any season. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Belgium Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| Holland - Holland's climate is moderate year round. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Holland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. France Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#france-weather |
| Switzerland - Spring and Autumn: 35-55°F; Summer: 55-80°F; Winter: 25-35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Switzerland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx |
| River Cruises - Temperatures vary according to regional climate and season. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| EUROPEAN RIVER CRUISES: Books Danube by Claudio Magris Between the Woods and the Water by Patrick Leigh Fermor Ballad of the Whiskey Robber by Julian Rubinstein Invisible Bridge by Julie Orringer The Case Worker by Gyorgy Konrád Fatelessness by Imre Kertesz Blue River Black Sea by Andrew Eames EUROPEAN RIVER CRUISES: Films The Sound of Music (1965) Amadeus (1984) |
| SWITZERLAND: Books William Tell by Friedrich Schiller The Swiss Family Robinson by Johann David Wyss Swiss Watching: Inside the Land of Milk & Honey by Diccon Bewes A Tramp Abroad by Mark Twain The Lions of Lucerne by Brad Thor Target Switzerland: Swiss Armed Neutrality in World War II by Stephen P. Halbrook Swiss History in a Nutshell by Gregoire Nappey Scrambles Amongst the Alps by Edward Whymper Why Switzerland? by Jonathan Steinberg SWITZERLAND: Films The Miracle of Bern (2003) The Swissmakers (1978) On Her Majesty's Secret Service (1969) Third Man on the Mountain (1959) Heidi (1937) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| River Cruise Docking Locations & Map - Amsterdam - Docking locations are strictly controlled by the river authorities and could be confirmed up to approximately 25 days prior to departure. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Please note that the final docking location is determined by the Amsterdam Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. In the event you can not locate the ship please call the number of your ship below. |
| River Cruise Docking Locations & Map - Basel - If you are arriving to the port independently, go to the docking point listed below. Please find a location description below and for a map view, visit www.gate1travel.com/shared/river-cruises/maps/basel-ports.png. The final docking location is determined by the Basel Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. |
| Monarch Empress - If you are unable to locate the ship, please telephone the ship to receive the most recent docking information. If calling from a local telephone, please dial: 0172 259 7210, or from an international telephone: 011 49 172 259 7210. |
Monarch Empress Docking Locations in Amsterdam
Please find detailed descriptions of the river cruise ship docking locations in Amsterdam below including the dock address, directions from the Central Rail Station, a printable map and a google map link. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Occasionally, the Amsterdam Port Authorities make last minute changes to the docking location in which case we will make every effort to contact you with the new docking location. |
Monarch Empress Docking Locations in Basel
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| Amsterdam River Cruise Docking Amsterdam Port Map: https://www.gate1travel.com/shared/river-cruises/maps/amsterdam-ports22.pdf De Ruijterkade West Steiger (West Dock), IJ, Amsterdam, Netherlands, 1013 AA Amsterdam, Netherlands From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/3 mile to De Ruijterkade West Steiger. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeWest.pdf Google Map: De Ruijterkade West Steiger De Ruijterkade Oost (East Dock), De Ruijterkade, 1011 AC Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade. The docks are approximately 100 yards along the street. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeOost.pdf Google Map: De Ruijterkade Oost Veemkade (Passenger Terminal), Veemkade, 1019 GW Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel less than half mile to the Passenger Terminal. Veemkade docks are located behind the Terminal building. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Veemkade.pdf Google Map: Veemkade Javakade, Javakade, 1019 RT Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel a half mile passing the Passenger Terminal on your left. Turn left onto Javabrug (Java Bridge) and cross the bridge. At the end of the bridge, turn left onto Javakade. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Javakade.pdf Google Map: Javakade Coenhaven, Westerhoofd 5, 1013 BS Amsterdam The dock is located approximately 4 miles from the Central Rail Station. If you have not purchased a transfer from Gate 1 Travel, it is advisable to take a taxi to the port. From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade (S100). After 1.5 miles, make a slight left onto Tasmanstratt (S101) and follow the road making a slight right onto Nieuwe Hemweg (S101, continued). After 1.6 miles, turn right at Vlothavenweg and continue 1/2 mile. Turn right at Coenhavenweg. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Coenhaven.pdf Google Map: Coenhaven Westerdoksdijk, 597, 1013 BX Amsterdam From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/2 mile to Westerdoksedijk Steiger From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/4 mile to the Steiger piers. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-westerdoksedijk.pdf Google Map: Westerdoksdijk Haarleem, Spaarndamseweg 3-11, 2022 Haarlem The dock is located on the west side of the Spaarne River and a half mile north of the Waarderbrug bridge on Spaarndamseweg street. Google Map: Haarlem |
| Basel River Cruise Docking: Uferstrasse 80 located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. St. Johann located between Three Roses Bridge (Dreirosenbrücke) and Johanniter Bridge (Johanniterbrucke). Dreiländereck located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. Steiger Klybeck located north of Three Rose Bridge (Dreirosenbrücke) on the East bank of the river. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| River Cruises |
| Gate 1 Travel has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All Monarch Empress cabins are standard rooms with private facilities, unless you have specifically requested and paid for an upgrade. All cabins have two twin beds that can be pushed together or separated. While at port, the vessel may be docked adjacent to another ship which may obstruct window views. We recommend you close the cabin curtains before turning in at night for privacy. While double docked, ships often continue to run their engines for air-conditioning and other services. Depending upon the wind direction, residual engine fumes may enter some cabins. This is a temporary situation, alleviated once the ship moves. We reserve the right to make ship substitutions with those of equal standard. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: European River Cruises |
River Cruise Crew (Shared by all crew members): US $14 per person per day Cruise Director: US $4 per person per day Activity Host: US $2 per person per day Local Guide (Offers in-depth information at specific locations): US $5 per person per day of sightseeing, US $3 per half day Local Driver (Provides chauffeur services at specific locations): US $5 per person per day, US $3 per half day Crew gratuities will be shared by all crew members and may be paid via the on board ship account (excluding Douro River Cruises) or dropped in the designated box at reception. Gratuities for the Gate 1 Cruise Director, Activity Host, and local service providers should be paid in cash and given to the person directly. Pre- or Post-Cruise Land Tour Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day City Host (Gate 1 hotel assistant): US $4 per person per day Hotel porters and wait staff: Included |
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Belgium - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Holland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Water Level |
| A rise or fall in the river water level, or other factors which may impact safe navigation, can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Gate 1 Travel will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Gate 1 Travel before departing. Should an embarkation point be changed, Gate 1 Travel will attempt to contact passengers by phone or email. |
| Germany - The Euro is the currency of Germany. |
| Belgium - The Euro is the currency of Belgium. |
| Holland - The Euro is the currency of Holland. |
| France - The Euro is the currency of France. |
| Switzerland - The Swiss Franc is the currency of Switzerland. |
| European River Cruises - The Euro is the currency used for purchases on board the ship, except for optional excursions which may be paid for in USD. Please note that while calling at port, other currencies may be used depending on the country being visited. Money-changing services (to Euro) will be available on board. Ship Account and Payment: There is a cashless system on board. All on board expenditures (in the bar, restaurant, shop, and spa) are added to the ship's account. Closing invoices will be presented to the passengers for settlement. Payment can be made by cash in Euro or by credit card (VISA, MasterCard, American Express). Payment made by credit card may be subject to an international credit card transaction fee. Please note we cannot accept USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship. |
| European River Cruises - On board expenditures are processed through a banking center in Cyprus. Passengers wishing to settle their on board account by credit card should advise their credit card provider of potential charges from Cyprus in addition to the countries that will be visited on your itinerary. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others. |
| Belgium - Special purchases include ceramics and hand-beaten copperware from Dinant, gourmet chocolates, crystal , diamonds, jewelry, lace and woodcarvings. |
| Holland - Special purchases include beautiful Delft blue pottery and pottery from Makkum and Workum, costume dolls, silverware from Schoonhoven, glass and crystal from Leerdam and diamonds from Amsterdam. |
| France - In Paris, stores are open from 10 am to 7 pm, Monday through Saturday. Larger stores are open Sunday from noon until 6 pm Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs. |
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be stored in your stateroom. When leaving the ship, kindly drop your cabin key off at reception and promptly pick it up upon arrival back to the ship. This procedure helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Germany
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Belgium
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Holland
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France
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Switzerland
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| Languages |
| Germany - German is the local language. English is generally spoken in tourist areas. |
| Belgium - Dutch, French and German are the official languages. English is generally spoken in tourist areas. |
| Holland - Dutch is the local language. English is generally spoken in tourist areas. |
| France - French is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Germany - The voltage used is 230 volts. |
| Belgium - The voltage used is 230 volts. |
| Holland - The voltage used is 230 volts. |
| France - The voltage used is 220 volts. |
| Switzerland - The voltage used is 230 volts. |
| Monarch Empress - The voltage used is 220 volts. |
| Code of Conduct |
| Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants. |
| Belgium - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| Holland - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters. |
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Germany |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: May Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jun 8: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 22: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: May Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday May 30: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 20: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Belgium |
Holidays 2023 Jan 1: New Year's Day Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve |
| Holidays - Holland |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - France |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Switzerland |
Holidays 2023 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 18: Ascension Day May 28: Pentecost (Whit Sunday) May 29: Pentecost (Whit Monday) Jun 8: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day Holidays 2024 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 9: Ascension Day May 19: Pentecost (Whit Sunday) May 20: Pentecost (Whit Monday) May 30: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day |
| Disabled Facilities - European River Cruises |
| Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. The Monarch Empress is equipped with elevator access between the Empress and Countess decks, however passengers will encounter some uneven surfaces, stairs, steps and significant slopes while touring. Kindly refer to our Terms for additional information. |
| Embarkation |
| Embarkation will begin at 2 pm unless otherwise noted in your itinerary. Check your itinerary carefully for the port of embarkation and disembarkation. In the event that you arrive independently to the port of embarkation, note the location carefully. Please ensure that you are always on board before the ship's scheduled time of departure. For same day directions, please contact the Cruise Director at the number provided on your cruise voucher. Early arrivals may drop their luggage. Upon embarkation all passengers will be required to hand over their passport to the Reception Desk for the duration of the cruise. The staff are required to provide these to the appropriate authorities as the ship sails through each country. These will be stored in a secure area and returned at the end of the cruise. |
| Disembarkation |
| You will receive all relevant information concerning disembarkation in detail by your cruise director on the afternoon of your last day onboard. Passengers who have purchased a transfer will be required to place their luggage outside of their cabin a few hours prior to their scheduled time of departure. Details will be advised locally. All passengers and luggage must be off board the ship at the final disembarkation time noted in your itinerary. |
| On Your Cruise - European River Cruises |
| Attire: River cruise dress code is always casual. Modest attire (no bathing suits) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella. Language: The official language on board is English, although other languages may be spoken. All announcements and tours will be performed in English. Meals and Dietary Restrictions: There is open seating in the dining room for lunch and dinner. Please see your Maître d'hotel who is at your disposal for special needs. Passengers requiring special diet must advise Gate 1 Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board. Smoking: Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard. Amenities: A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe. Fitness Center: The fitness center is equipped with one treadmill, one stationary bicycle, dumbbells and yoga mats. Medical Services: Ship's crew may be able to provide basic first-aid, however ships do not carry a doctor or nurse onboard. Should professional medical attention be required, local services will be contacted upon the passenger's request. Excursions: During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. These excursions can paid for in cash (USD), or charged to your credit card. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional Walking: River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. The Monarch Empress is equipped with elevator access between the Empress and Countess decks, however passengers will be required to climb stairs to access the different decks of the ship. Many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area. Children: The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 16 years of age. Telephone: All cabins are equipped with direct dialing for an additional fee. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. If this is the case, a message will be provided by the telephone company in German. It is advisable to hang-up and dial a short time later. Internet Onboard: The Monarch ships offer complimentary internet access onboard which is accessible in both public areas and cabins. This is basic internet and is based on regional satellite for river cruise ships. Connection quality varies and, at times, may be slow. Normally, you should be able to browse the internet, check your email, access international publications, and view social media accounts on your personal device(s) during your sailing. However, you will be unable to download movies or video, send videos or access streaming services. At the beginning of your sailing, you will be provided with an access code which you may use on any of your devices. Please note the possibility of potential interruptions in satellite signals based on terrain and weather. In addition, populated ports where many ships are utilizing the same satellite signal may cause slower online connections than you are accustomed to at home. Prior to departure, we recommend you purchase an international plan with your phone provider which will typically provide similar coverage to your domestic plan's talk, text, and data allowances. Mail: Any mail with postage can be handed in at the reception. It will be posted at the next port of call. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| River Cruises - Internet access is provided onboard Monarch ships, but quality may vary depending on the location and while sailing. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Switzerland - Switzerland tours visit areas of high elevation ranging from 5,905 feet to 10,135 feet. High elevation may cause some passengers to experience the temporary effects of altitude sickness. If you have any concerns about traveling to higher than your accustomed elevation, please consult your healthcare provider. Individuals that are affected by high altitude, should avoid over-exertion, drink extra water, abstain from alcohol, and eat lightly. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Germany Average Temperatures: www.gate1travel.com/weather/europe/default.aspx#austria-germany-europe-weather |
| Belgium - Belgium's climate is very moderate, and does not reach extremes in any season. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Belgium Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| Holland - Holland's climate is moderate year round. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Holland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. France Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#france-weather |
| Switzerland - Spring and Autumn: 35-55°F; Summer: 55-80°F; Winter: 25-35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Switzerland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx |
| River Cruises - Temperatures vary according to regional climate and season. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| EUROPEAN RIVER CRUISES: Books Danube by Claudio Magris Between the Woods and the Water by Patrick Leigh Fermor Ballad of the Whiskey Robber by Julian Rubinstein Invisible Bridge by Julie Orringer The Case Worker by Gyorgy Konrád Fatelessness by Imre Kertesz Blue River Black Sea by Andrew Eames EUROPEAN RIVER CRUISES: Films The Sound of Music (1965) Amadeus (1984) |
| SWITZERLAND: Books William Tell by Friedrich Schiller The Swiss Family Robinson by Johann David Wyss Swiss Watching: Inside the Land of Milk & Honey by Diccon Bewes A Tramp Abroad by Mark Twain The Lions of Lucerne by Brad Thor Target Switzerland: Swiss Armed Neutrality in World War II by Stephen P. Halbrook Swiss History in a Nutshell by Gregoire Nappey Scrambles Amongst the Alps by Edward Whymper Why Switzerland? by Jonathan Steinberg SWITZERLAND: Films The Miracle of Bern (2003) The Swissmakers (1978) On Her Majesty's Secret Service (1969) Third Man on the Mountain (1959) Heidi (1937) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| River Cruise Docking Locations & Map - Amsterdam - Docking locations are strictly controlled by the river authorities and could be confirmed up to approximately 25 days prior to departure. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Please note that the final docking location is determined by the Amsterdam Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. In the event you can not locate the ship please call the number of your ship below. |
| River Cruise Docking Locations & Map - Basel - If you are arriving to the port independently, go to the docking point listed below. Please find a location description below and for a map view, visit www.gate1travel.com/shared/river-cruises/maps/basel-ports.png. The final docking location is determined by the Basel Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. |
| Monarch Queen - If, for any reason, you are unable to locate the Monarch Queen, please telephone the ship to receive the most recent docking information. If calling from a local telephone, please dial: 0172 259 7194, or from an international telephone: 011 49 172 259 7194. |
Monarch Queen 2023 Docking Locations in Amsterdam
Monarch Queen 2024 Docking Locations in Amsterdam
Please find detailed descriptions of the river cruise ship docking locations in Amsterdam below including the dock address, directions from the Central Rail Station, a printable map and a google map link. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Occasionally, the Amsterdam Port Authorities make last minute changes to the docking location in which case we will make every effort to contact you with the new docking location. |
Monarch Queen Docking Locations in Basel
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| Amsterdam River Cruise Docking Amsterdam Port Map: https://www.gate1travel.com/shared/river-cruises/maps/amsterdam-ports22.pdf De Ruijterkade West Steiger (West Dock), IJ, Amsterdam, Netherlands, 1013 AA Amsterdam, Netherlands From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/3 mile to De Ruijterkade West Steiger. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeWest.pdf Google Map: De Ruijterkade West Steiger De Ruijterkade Oost (East Dock), De Ruijterkade, 1011 AC Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade. The docks are approximately 100 yards along the street. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeOost.pdf Google Map: De Ruijterkade Oost Veemkade (Passenger Terminal), Veemkade, 1019 GW Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel less than half mile to the Passenger Terminal. Veemkade docks are located behind the Terminal building. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Veemkade.pdf Google Map: Veemkade Javakade, Javakade, 1019 RT Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel a half mile passing the Passenger Terminal on your left. Turn left onto Javabrug (Java Bridge) and cross the bridge. At the end of the bridge, turn left onto Javakade. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Javakade.pdf Google Map: Javakade Coenhaven, Westerhoofd 5, 1013 BS Amsterdam The dock is located approximately 4 miles from the Central Rail Station. If you have not purchased a transfer from Gate 1 Travel, it is advisable to take a taxi to the port. From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade (S100). After 1.5 miles, make a slight left onto Tasmanstratt (S101) and follow the road making a slight right onto Nieuwe Hemweg (S101, continued). After 1.6 miles, turn right at Vlothavenweg and continue 1/2 mile. Turn right at Coenhavenweg. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Coenhaven.pdf Google Map: Coenhaven Westerdoksdijk, 597, 1013 BX Amsterdam From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/2 mile to Westerdoksedijk Steiger From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/4 mile to the Steiger piers. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-westerdoksedijk.pdf Google Map: Westerdoksdijk Haarleem, Spaarndamseweg 3-11, 2022 Haarlem The dock is located on the west side of the Spaarne River and a half mile north of the Waarderbrug bridge on Spaarndamseweg street. Google Map: Haarlem |
| Basel River Cruise Docking: Uferstrasse 80 located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. St. Johann located between Three Roses Bridge (Dreirosenbrücke) and Johanniter Bridge (Johanniterbrucke). Dreiländereck located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. Steiger Klybeck located north of Three Rose Bridge (Dreirosenbrücke) on the East bank of the river. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| River Cruises |
| Gate 1 Travel has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All Monarch Queen cabins are standard rooms with private facilities, unless you have specifically requested and paid for an upgrade. All cabins have two twin beds that can be pushed together or separated. While at port, the vessel may be docked adjacent to another ship which may obstruct window views. We recommend you close the cabin curtains before turning in at night for privacy. We reserve the right to make ship substitutions with those of equal standard. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: European River Cruises |
River Cruise Crew (Shared by all crew members): US $14 per person per day Cruise Director: US $4 per person per day Activity Host: US $2 per person per day Local Guide (Offers in-depth information at specific locations): US $5 per person per day of sightseeing, US $3 per half day Local Driver (Provides chauffeur services at specific locations): US $5 per person per day, US $3 per half day Crew gratuities will be shared by all crew members and may be paid via the on board ship account (excluding Douro River Cruises) or dropped in the designated box at reception. Gratuities for the Gate 1 Cruise Director, Activity Host, and local service providers should be paid in cash and given to the person directly. Pre- or Post-Cruise Land Tour Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day City Host (Gate 1 hotel assistant): US $4 per person per day Hotel porters and wait staff: Included |
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Belgium - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Holland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Water Level |
| A rise or fall in the river water level, or other factors which may impact safe navigation, can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Gate 1 Travel will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Gate 1 Travel before departing. Should an embarkation point be changed, Gate 1 Travel will attempt to contact passengers by phone or email. |
| Germany - The Euro is the currency of Germany. |
| Belgium - The Euro is the currency of Belgium. |
| Holland - The Euro is the currency of Holland. |
| France - The Euro is the currency of France. |
| Switzerland - The Swiss Franc is the currency of Switzerland. |
| European River Cruises - The Euro is the currency used for purchases on board the ship, except for optional excursions which may be paid for in USD. Please note that while calling at port, other currencies may be used depending on the country being visited. Money-changing services (to Euro) will be available on board. Ship Account and Payment: There is a cashless system on board. All on board expenditures (in the bar, restaurant, shop, and spa) are added to the ship's account. Closing invoices will be presented to the passengers for settlement. Payment can be made by cash in Euro or by credit card (VISA, MasterCard, American Express). Payment made by credit card may be subject to an international credit card transaction fee. Please note we cannot accept USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship. |
| European River Cruises - On board expenditures are processed through a banking center in Cyprus. Passengers wishing to settle their on board account by credit card should advise their credit card provider of potential charges from Cyprus in addition to the countries that will be visited on your itinerary. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others. |
| Belgium - Special purchases include ceramics and hand-beaten copperware from Dinant, gourmet chocolates, crystal , diamonds, jewelry, lace and woodcarvings. |
| Holland - Special purchases include beautiful Delft blue pottery and pottery from Makkum and Workum, costume dolls, silverware from Schoonhoven, glass and crystal from Leerdam and diamonds from Amsterdam. |
| France - In Paris, stores are open from 10 am to 7 pm, Monday through Saturday. Larger stores are open Sunday from noon until 6 pm Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs. |
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be stored in your stateroom. When leaving the ship, kindly drop your cabin key off at reception and promptly pick it up upon arrival back to the ship. This procedure helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Germany
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Belgium
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Holland
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France
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Switzerland
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| Languages |
| Germany - German is the local language. English is generally spoken in tourist areas. |
| Belgium - Dutch, French and German are the official languages. English is generally spoken in tourist areas. |
| Holland - Dutch is the local language. English is generally spoken in tourist areas. |
| France - French is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Germany - The voltage used is 230 volts. |
| Belgium - The voltage used is 230 volts. |
| Holland - The voltage used is 230 volts. |
| France - The voltage used is 220 volts. |
| Switzerland - The voltage used is 230 volts. |
| Monarch Queen - The voltage used is 220 volts. |
| Code of Conduct |
| Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants. |
| Belgium - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| Holland - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters. |
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Germany |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: May Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jun 8: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 22: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: May Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday May 30: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 20: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Belgium |
Holidays 2023 Jan 1: New Year's Day Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve |
| Holidays - Holland |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - France |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Switzerland |
Holidays 2023 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 18: Ascension Day May 28: Pentecost (Whit Sunday) May 29: Pentecost (Whit Monday) Jun 8: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day Holidays 2024 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 9: Ascension Day May 19: Pentecost (Whit Sunday) May 20: Pentecost (Whit Monday) May 30: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day |
| Disabled Facilities - European River Cruises |
| Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. The Monarch Queen is equipped with elevator access between the Violin and Cello decks, however passengers will encounter some uneven surfaces, stairs, steps and significant slopes while touring. Kindly refer to our Terms for additional information. |
| Embarkation |
| Embarkation will begin at 2 pm unless otherwise noted in your itinerary. Check your itinerary carefully for the port of embarkation and disembarkation. In the event that you arrive independently to the port of embarkation, note the location carefully. Please ensure that you are always on board before the ship's scheduled time of departure. For same day directions, please contact the Cruise Director at the number provided on your cruise voucher. Early arrivals may drop their luggage. Upon embarkation all passengers will be required to hand over their passport to the Reception Desk for the duration of the cruise. The staff are required to provide these to the appropriate authorities as the ship sails through each country. These will be stored in a secure area and returned at the end of the cruise. |
| Disembarkation |
| You will receive all relevant information concerning disembarkation in detail by your cruise director on the afternoon of your last day onboard. Passengers who have purchased a transfer will be required to place their luggage outside of their cabin a few hours prior to their scheduled time of departure. Details will be advised locally. All passengers and luggage must be off board the ship at the final disembarkation time noted in your itinerary. |
| On Your Cruise - European River Cruises |
| Attire: River cruise dress code is always casual. Modest attire (no bathing suits) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella. Language: The official language on board is English, although other languages may be spoken. All announcements and tours will be performed in English. Meals and Dietary Restrictions: There is open seating in the dining room for lunch and dinner. Please see your Maître d'hotel who is at your disposal for special needs. Passengers requiring special diet must advise Gate 1 Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board. Smoking: Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard. Amenities: A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe. Fitness Center: The fitness center is equipped with one treadmill, one stationary bicycle and yoga mats. Medical Services: Ship's crew may be able to provide basic first-aid, however ships do not carry a doctor or nurse onboard. Should professional medical attention be required, local services will be contacted upon the passenger's request. Excursions: During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. These excursions can paid for in cash (USD), or charged to your credit card. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional Walking: River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. The Monarch Queen is equipped with elevator access between the Violin and Cello decks, however passengers will be required to climb stairs to access the different decks of the ship. Many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area. Children: The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 16 years of age. Telephone: All cabins are equipped with direct dialing for an additional fee. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. If this is the case, a message will be provided by the telephone company in German. It is advisable to hang-up and dial a short time later. Internet Onboard: The Monarch ships offer complimentary internet access onboard which is accessible in both public areas and cabins. This is basic internet and is based on regional satellite for river cruise ships. Connection quality varies and, at times, may be slow. Normally, you should be able to browse the internet, check your email, access international publications, and view social media accounts on your personal device(s) during your sailing. However, you will be unable to download movies or video, send videos or access streaming services. At the beginning of your sailing, you will be provided with an access code which you may use on any of your devices. Please note the possibility of potential interruptions in satellite signals based on terrain and weather. In addition, populated ports where many ships are utilizing the same satellite signal may cause slower online connections than you are accustomed to at home. Prior to departure, we recommend you purchase an international plan with your phone provider which will typically provide similar coverage to your domestic plan's talk, text, and data allowances. Mail: Any mail with postage can be handed in at the reception. It will be posted at the next port of call. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/res with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| River Cruises - Internet access is provided onboard Monarch ships, but quality may vary depending on the location and while sailing. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Switzerland - Switzerland tours visit areas of high elevation ranging from 5,905 feet to 10,135 feet. High elevation may cause some passengers to experience the temporary effects of altitude sickness. If you have any concerns about traveling to higher than your accustomed elevation, please consult your healthcare provider. Individuals that are affected by high altitude, should avoid over-exertion, drink extra water, abstain from alcohol, and eat lightly. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Germany Average Temperatures: www.gate1travel.com/weather/europe/default.aspx#austria-germany-europe-weather |
| Belgium - Belgium's climate is very moderate, and does not reach extremes in any season. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Belgium Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| Holland - Holland's climate is moderate year round. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Holland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#belgium-weather |
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. France Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#france-weather |
| Switzerland - Spring and Autumn: 35-55°F; Summer: 55-80°F; Winter: 25-35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). Switzerland Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx |
| River Cruises - Temperatures vary according to regional climate and season. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| EUROPEAN RIVER CRUISES: Books Danube by Claudio Magris Between the Woods and the Water by Patrick Leigh Fermor Ballad of the Whiskey Robber by Julian Rubinstein Invisible Bridge by Julie Orringer The Case Worker by Gyorgy Konrád Fatelessness by Imre Kertesz Blue River Black Sea by Andrew Eames EUROPEAN RIVER CRUISES: Films The Sound of Music (1965) Amadeus (1984) |
| SWITZERLAND: Books William Tell by Friedrich Schiller The Swiss Family Robinson by Johann David Wyss Swiss Watching: Inside the Land of Milk & Honey by Diccon Bewes A Tramp Abroad by Mark Twain The Lions of Lucerne by Brad Thor Target Switzerland: Swiss Armed Neutrality in World War II by Stephen P. Halbrook Swiss History in a Nutshell by Gregoire Nappey Scrambles Amongst the Alps by Edward Whymper Why Switzerland? by Jonathan Steinberg SWITZERLAND: Films The Miracle of Bern (2003) The Swissmakers (1978) On Her Majesty's Secret Service (1969) Third Man on the Mountain (1959) Heidi (1937) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. |
| River Cruise Docking Locations & Map - Amsterdam - Docking locations are strictly controlled by the river authorities and could be confirmed up to approximately 25 days prior to departure. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Please note that the final docking location is determined by the Amsterdam Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. In the event you can not locate the ship please call the number of your ship below. |
| River Cruise Docking Locations & Map - Basel - If you are arriving to the port independently, go to the docking point listed below. Please find a location description below and for a map view, visit www.gate1travel.com/shared/river-cruises/maps/basel-ports.png. The final docking location is determined by the Basel Port Authorities and is subject to change, in which case, we will make every attempt to contact you with the new details. |
| Monarch Princess -If, for any reason, you are unable to locate the Monarch Princess, please telephone the ship to receive the most recent docking information. If calling from a local telephone, please dial: 0152 015 06211, or from an international telephone: 011 49 152 015 06 211. |
Monarch Princess Docking Locations in Amsterdam
Please find detailed descriptions of the river cruise ship docking locations in Amsterdam below including the dock address, directions from the Central Rail Station, a printable map and a google map link. If you are traveling independently to your ship, we recommend that you print the map and bring it with you to help you find your ship. Occasionally, the Amsterdam Port Authorities make last minute changes to the docking location in which case we will make every effort to contact you with the new docking location. |
Monarch Princess Docking Locations in Basel
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| Amsterdam River Cruise Docking Amsterdam Port Map: https://www.gate1travel.com/shared/river-cruises/maps/amsterdam-ports22.pdf De Ruijterkade West Steiger (West Dock), IJ, Amsterdam, Netherlands, 1013 AA Amsterdam, Netherlands From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/3 mile to De Ruijterkade West Steiger. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeWest.pdf Google Map: De Ruijterkade West Steiger De Ruijterkade Oost (East Dock), De Ruijterkade, 1011 AC Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade. The docks are approximately 100 yards along the street. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-DeRuijterkadeOost.pdf Google Map: De Ruijterkade Oost Veemkade (Passenger Terminal), Veemkade, 1019 GW Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel less than half mile to the Passenger Terminal. Veemkade docks are located behind the Terminal building. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Veemkade.pdf Google Map: Veemkade Javakade, Javakade, 1019 RT Amsterdam From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel a half mile passing the Passenger Terminal on your left. Turn left onto Javabrug (Java Bridge) and cross the bridge. At the end of the bridge, turn left onto Javakade. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Javakade.pdf Google Map: Javakade Coenhaven, Westerhoofd 5, 1013 BS Amsterdam The dock is located approximately 4 miles from the Central Rail Station. If you have not purchased a transfer from Gate 1 Travel, it is advisable to take a taxi to the port. From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade (S100). After 1.5 miles, make a slight left onto Tasmanstratt (S101) and follow the road making a slight right onto Nieuwe Hemweg (S101, continued). After 1.6 miles, turn right at Vlothavenweg and continue 1/2 mile. Turn right at Coenhavenweg. Printable Map: https://static.gate1travel.com/shared/river-cruises/documents/amsterdam-Coenhaven.pdf Google Map: Coenhaven Westerdoksdijk, 597, 1013 BX Amsterdam From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/2 mile to Westerdoksedijk Steiger From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/4 mile to the Steiger piers. Printable Map: https://www.gate1travel.com/shared/river-cruises/documents/amsterdam-westerdoksedijk.pdf Google Map: Westerdoksdijk Haarleem, Spaarndamseweg 3-11, 2022 Haarlem The dock is located on the west side of the Spaarne River and a half mile north of the Waarderbrug bridge on Spaarndamseweg street. Google Map: Haarlem |
| Basel River Cruise Docking: Uferstrasse 80 located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. St. Johann located between Three Roses Bridge (Dreirosenbrücke) and Johanniter Bridge (Johanniterbrucke). Dreiländereck located north of Three Roses Bridge (Dreirosenbrücke) on the East bank of the river. Steiger Klybeck located north of Three Rose Bridge (Dreirosenbrücke) on the East bank of the river. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| River Cruises |
| Gate 1 Travel has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All Monarch Princess cabins are standard rooms with private facilities, unless you have specifically requested and paid for an upgrade. All cabins have two twin beds that can be pushed together or separated. While at port, the vessel may be docked adjacent to another ship which may obstruct window views. We recommend you close the cabin curtains before turning in at night for privacy. While double docked, ships often continue to run their engines for air-conditioning and other services. Depending upon the wind direction, residual engine fumes may enter some cabins. This is a temporary situation, alleviated once the ship moves. We reserve the right to make ship substitutions with those of equal standard. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: European River Cruises |
River Cruise Crew (Shared by all crew members): US $14 per person per day Cruise Director: US $4 per person per day Activity Host: US $2 per person per day Local Guide (Offers in-depth information at specific locations): US $5 per person per day of sightseeing, US $3 per half day Local Driver (Provides chauffeur services at specific locations): US $5 per person per day, US $3 per half day Crew gratuities will be shared by all crew members and may be paid via the on board ship account (excluding Douro River Cruises) or dropped in the designated box at reception. Gratuities for the Gate 1 Cruise Director, Activity Host, and local service providers should be paid in cash and given to the person directly. Pre- or Post-Cruise Land Tour Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day City Host (Gate 1 hotel assistant): US $4 per person per day Hotel porters and wait staff: Included |
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Belgium - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| Holland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. |
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Water Level |
| A rise or fall in the river water level, or other factors which may impact safe navigation, can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Gate 1 Travel will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Gate 1 Travel before departing. Should an embarkation point be changed, Gate 1 Travel will attempt to contact passengers by phone or email. |
| Germany - The Euro is the currency of Germany. |
| Belgium - The Euro is the currency of Belgium. |
| Holland - The Euro is the currency of Holland. |
| France - The Euro is the currency of France. |
| Switzerland - The Swiss Franc is the currency of Switzerland. |
| European River Cruises - The Euro is the currency used for purchases on board the ship, except for optional excursions which may be paid for in USD. Please note that while calling at port, other currencies may be used depending on the country being visited. Money-changing services (to Euro) will be available on board. Ship Account and Payment: There is a cashless system on board. All on board expenditures (in the bar, restaurant, shop, and spa) are added to the ship's account. Closing invoices will be presented to the passengers for settlement. Payment can be made by cash in Euro or by credit card (VISA, MasterCard, American Express). Payment made by credit card may be subject to an international credit card transaction fee. Please note we cannot accept USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship. |
| European River Cruises - On board expenditures are processed through a banking center in Cyprus. Passengers wishing to settle their on board account by credit card should advise their credit card provider of potential charges from Cyprus in addition to the countries that will be visited on your itinerary. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others. |
| Belgium - Special purchases include ceramics and hand-beaten copperware from Dinant, gourmet chocolates, crystal , diamonds, jewelry, lace and woodcarvings. |
| Holland - Special purchases include beautiful Delft blue pottery and pottery from Makkum and Workum, costume dolls, silverware from Schoonhoven, glass and crystal from Leerdam and diamonds from Amsterdam. |
| France - In Paris, stores are open from 10 am to 7 pm, Monday through Saturday. Larger stores are open Sunday from noon until 6 pm Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs. |
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be stored in your stateroom. When leaving the ship, kindly drop your cabin key off at reception and promptly pick it up upon arrival back to the ship. This procedure helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Germany
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Belgium
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Holland
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France
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Switzerland
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| Languages |
| Germany - German is the local language. English is generally spoken in tourist areas. |
| Belgium - Dutch, French and German are the official languages. English is generally spoken in tourist areas. |
| Holland - Dutch is the local language. English is generally spoken in tourist areas. |
| France - French is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Germany - The voltage used is 230 volts. |
| Belgium - The voltage used is 230 volts. |
| Holland - The voltage used is 230 volts. |
| France - The voltage used is 220 volts. |
| Switzerland - The voltage used is 230 volts. |
| Monarch Princess - The voltage used is 220 volts. |
| Code of Conduct |
| Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants. |
| Belgium - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| Holland - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate. |
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters. |
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Germany |
Holidays 2023 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: May Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jun 8: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 22: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Jan 6: Feast of the Epiphany Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: May Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday May 30: Corpus Christi Aug 15: Assumption Day Oct 3: Day of German Unity Oct 31: Reformation Day Nov 1: All Saints' Day Nov 20: Repentence Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Belgium |
Holidays 2023 Jan 1: New Year's Day Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 21: Belgian National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 24: Christmas Eve Dec 25: Christmas Day Dec 26: Boxing Day Dec 31: New Year's Eve |
| Holidays - Holland |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 27: King's Birthday May 1: Labor Day May 5: Liberation Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Dec 5: Saint Nicholas' Day Dec 24: Christmas Eve Dec 25: Christmas Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - France |
Holidays 2023 Jan 1: New Year's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 18: Ascension Day May 28: Whit Sunday May 29: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve Holidays 2024 Jan 1: New Year's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day May 8: WWII Victory Day May 9: Ascension Day May 19: Whit Sunday May 20: Whit Monday Jul 14: Bastille Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Nov 11: Armistice Day Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: New Year's Eve |
| Holidays - Switzerland |
Holidays 2023 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Labor Day/May Day May 18: Ascension Day May 28: Pentecost (Whit Sunday) May 29: Pentecost (Whit Monday) Jun 8: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day Holidays 2024 Jan 1: New Year's Day Jan 2: St. Berchtold Day Jan 6: Feast of the Epiphany Mar 19: St. Joseph's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday May 1: Labor Day/May Day May 9: Ascension Day May 19: Pentecost (Whit Sunday) May 20: Pentecost (Whit Monday) May 30: Corpus Christi Jun 29: St. Peter and St Paul Aug 1: Swiss National Day Aug 15: Feast of the Assumption Nov 1: All Saints' Day Dec 8: Immaculate Conception Dec 25: Christmas Day Dec 26: St. Stephen's Day Dec 31: Restoration Day |
| Disabled Facilities - European River Cruises |
| Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. The Monarch Princess is equipped with elevator access between the Royal and Sapphire decks, however passengers will encounter some uneven surfaces, stairs, steps and significant slopes while touring. Kindly refer to our Terms for additional information. |
| Embarkation |
| Embarkation will begin at 2 pm unless otherwise noted in your itinerary. Check your itinerary carefully for the port of embarkation and disembarkation. In the event that you arrive independently to the port of embarkation, note the location carefully. Please ensure that you are always on board before the ship's scheduled time of departure. For same day directions, please contact the Cruise Director at the number provided on your cruise voucher. Early arrivals may drop their luggage. Upon embarkation all passengers will be required to hand over their passport to the Reception Desk for the duration of the cruise. The staff are required to provide these to the appropriate authorities as the ship sails through each country. These will be stored in a secure area and returned at the end of the cruise. |
| Disembarkation |
| You will receive all relevant information concerning disembarkation in detail by your cruise director on the afternoon of your last day onboard. Passengers who have purchased a transfer will be required to place their luggage outside of their cabin a few hours prior to their scheduled time of departure. Details will be advised locally. All passengers and luggage must be off board the ship at the final disembarkation time noted in your itinerary. |
| On Your Cruise - European River Cruises |
| Attire: River cruise dress code is always casual. Modest attire (no bathing suits) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella. Language: The official language on board is English, although other languages may be spoken. All announcements and tours will be performed in English. Meals and Dietary Restrictions: There is open seating in the dining room for lunch and dinner. Please see your Maître d'hotel who is at your disposal for special needs. Passengers requiring special diet must advise Gate 1 Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board. Smoking: Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard. Amenities: A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe. Fitness Center: The fitness center is equipped with one treadmill, two stationary bicycles, dumbbells and yoga mats. Medical Services: Ship's crew may be able to provide basic first-aid, however ships do not carry a doctor or nurse onboard. Should professional medical attention be required, local services will be contacted upon the passenger's request. Excursions: During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. These excursions can paid for in cash (USD), or charged to your credit card. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional Walking: River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. The Monarch Princess is equipped with elevator access between the Royal and Sapphire decks, however passengers will be required to climb stairs to access the different decks of the ship. Many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area. Children: The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 16 years of age. Telephone: All cabins are equipped with direct dialing for an additional fee. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. If this is the case, a message will be provided by the telephone company in German. It is advisable to hang-up and dial a short time later. Internet Onboard: The Monarch ships offer complimentary internet access onboard which is accessible in both public areas and cabins. This is basic internet and is based on regional satellite for river cruise ships. Connection quality varies and, at times, may be slow. Normally, you should be able to browse the internet, check your email, access international publications, and view social media accounts on your personal device(s) during your sailing. However, you will be unable to download movies or video, send videos or access streaming services. At the beginning of your sailing, you will be provided with an access code which you may use on any of your devices. Please note the possibility of potential interruptions in satellite signals based on terrain and weather. In addition, populated ports where many ships are utilizing the same satellite signal may cause slower online connections than you are accustomed to at home. Prior to departure, we recommend you purchase an international plan with your phone provider which will typically provide similar coverage to your domestic plan's talk, text, and data allowances. Mail: Any mail with postage can be handed in at the reception. It will be posted at the next port of call. |
9 Day Christmas River Cruise - Frankfurt to Amsterdam, December 2022
This was our 27th trip on GATE 1 and our first time on the Rhine River cruise and seeing the Christmas markets and we truly loved it! The descriptive narration by SOMA of the castles along the river and the legends behind them made the experience even more interesting. We enjoyed all the entertaining activities organized by DANIELE and had so much fun with the games! The food was excellent and amazing plus the cleaning staff was very polite and everyone did an excellent job! This cruise was very relaxing for us since we usually got used to some of the early schedules with the escorted tours. We know that we really get "more of the world for less" every time we travel with GATE 1 so more power to you in the upcoming new year! Many thanks for the invaluable service you provide for us happy travelers!
June V.9 Day Christmas Markets River Cruise - Frankfurt to Regensburg, December 2022
There was no place in the evaluation to comment on our activities host, Daniele. He was outstanding! He got everyone involved and had a cohesive group by the end of the trip. He and Bart were one of the best duos I have ever experienced in all of my trips, not just with Gate 1. Lily did an outstanding job with our cabin. Hristina was an outstanding server, as well as Luca. Eva and Marius were outstanding in the bar. I very much enjoyed this trip. I did a Viking river cruise in August and was very disappointed. The experience on the Monarch Queen reminded me of why my preferred travel company is Gate 1. Happy Holidays!
Kathleen H.9 Day Rhine River Cruise, October 2022
A wonderful trip, our 1st river boat cruise. We are impressed with Gate 1's attention to detail. The employees on the river boat were a joy.
James C.16 Day Classic European River Cruise, September 2022
This was the second Gate 1 river cruise I have taken (same route) and again I was blown away by the staff and the new ship. Everything worked perfectly and our captain was so forward thinking and made it possible to sail the entire route even with water issues (too much) in the Danube. Entertainment was wonderful (Danny) and our Cruise director was more than helpful as well as entertaining.
Ginger A.16 Day Classic European River Cruise, September 2022
It was wonderful and I look forward to my next trip! A big thank you to Maarten and Daniele along with the entire crew for making the trip so memorable!
Patricia H.12 Day Danube River Cruise with Prague, September 2022
Our trip was fantastic! The Monarch Empress is a wonderful ship with a great crew from top to bottom. Our Stewardess Lilly watched over our cabin meticulously. Our Captain was brave and handsome. Our Tour Director and Entertainment Director kept us informed, made us welcome and watched over us discretely. And the FOOD! OH MY GOD! Thanks so much for the Gate1 Team!
Kevin M.11 Day Danube River Cruise with Budapest, July 2022
Our trip was excellent! Enjoyed the Monarch Empress, very friendly crew. The food was excellent and we enjoyed our cabin. Loved our cabin steward Lilly and our activity leader and assistant Adrien and Betty. Our stops and cities we visited were excellent. Overall I would rate the entire experience at a 9.5 and will be back soon to do the Rhine. Will be doing Costa Rica in the spring with Gate 1.
Keith A.12 Day Danube River Cruise with Prague, July 2022
This was our first Gate 1 trip as well as our first river cruise and Gate 1 didn't disappoint us at all. We had an excellent trip from our start in Prague right to the end of our trip at Budapest. A shout out to the tour manager Mira in Prague, the ever approachable and helpful cruise director Adrien, activity host Betti who did an excellent job keeping us entertained and engaged during our cruise, all the crew especially Shani, Albin who served us at all our meals and Nenghah who kept our room spotlessly clean. A big thank you to the Captain of the ship who brought us safely through our full journey. Once again thank you Gate 1.
Lawrence N.11 Day Oberammergau with Danube River Cruise, June 2022
Our trip to Oberammergau and Danube River Cruise was wonderful. Everyone on the trip was pleasant and very welcoming. We would like to acknowledge a few people who did an exceptional job. Our Cruise Director Mick, was very organized and knowledgeable about each area of our trip. Betti, Activity Host, added her special fun and adventure spirit to the trip. Betti's yoga class each morning was a great way to start the busy day. The Dining Director and his crew did a fantastic job. The meals were delicious and a great variety according to the region. Our waitress Arda, and waiter Tarek, were exceptional. They were very attentive to our table and special requests. The Cabin Steward, Dhanu, and the Bartender, Marcus, were also very pleasant and attentive to special requests. We have wonderful memories of a fantastic trip.
Christine B.11 Day Rhine, Main & Danube River Cruise, April 2022
Both the Cruise Director and Activities Host were great and worked as a Team keeping passengers informed with upcoming events and helping them with misc. things. I truly loved the 2 speakers Bart had who came and talked with the passengers. Speakers were informative and the time went too fast. It was nice to get a different perspective of history. This should be offered as a standard on this cruise. Loved Bart's commentary about the castles one lazy afternoon. Very knowledgeable. He was always a relaxed and sincere 'meet and greet' to the passengers. Debbie from our group was going on to Italy and Daniele spent time talking and showing her about the train system, car rentals, tours etc. and made phone calls get her answers. That saved her time and frustration navigating all the unfamiliar websites which she was doing initially. Your staff was great at remembering names and little things such as ice tea vs water at meals. Little things add up to big memories. Three of the crew (Shorty, Marcin, and Daniele) were on my first cruise and I got my picture to remember them. Nice to see same people on other cruises. Warm, fuzzy feeling.
Ruth D.9 Day Christmas Markets River Cruise, December 2019
Dan and I really enjoyed the trip. The cruise boat was clean and inviting. Loren was always informative and helpful to all of the group on the tours in each city stop. The crew on the boat was wonderful made sure all passengers were comfortable. The chef and kitchen staff were great serving the perfect portion of tasty food. We had a great and relaxing time. Would recommend this to friends and family.
Regina M. Lillian, AL9 Day Christmas Markets River Cruise, December 2019
It was great. Fantastic crew on the Monarch ship and Lorin, the trip director, was phenomenal! I liked that we had ample time in each city to explore on our own.
Patrick C. Washington, D.C.12 Day Danube River Cruise with Prague, July 2019
Our trip with Gate 1 river cruises was amazing. The boat, captain, staff, chef, and cruise director were professional, well-informed, and friendly. Lorin, the cruise director, really made our trip. All excursions, guided tours, and transportation were flawless. It was an incredible trip and we will be back. Way to go Monarch Princess!!
Gerald & Krista C. Beavercreek. OH14 Day Danube River Cruise with Budapest & Prague, July 2019
The trip was fantastic- one of the best trips we ever took. The river cruise was terrific- the cabin, dining room and lounges were beautiful. The ship crew was so friendly. The food on the ship was excellent. Our cruise director, Katerina, worked so hard to make every one happy and she succeeded. The evening entertainment with Amir was so much fun. We are telling our friends to take a river cruise with Gate 1.
Amy Y. Scarborough, ME16 Day Classic European River Cruise, June 2019
Excellent, enjoyed it very much. Appreciated all the effort staff made right across the ship. Also the booking process, payment process - absolutely everything was easy. Thank you Gate 1. We loved how organized everything was and big credit and thanks to absolutely everyone on that ship ... Love you Gate 1. You will be seeing us again.
Lyn Q. Parrearra, Australia11 Day Rhine River Cruise with Lucerne - Amsterdam to Basel, June 2019
It was beyond our expectations!!! The ship was beautiful, all the crew were so friendly and Alex, our tour director, was fabulous. We had an absolute wonderful time. Already looking for next years vacation.
Frances K. Ruskin, FL16 Day Classic European River Cruise, May 2019
We had a great time on the Monarch Baroness. Arrived to an immaculately clean ship kept that way by hardworking house staff. Cabins were very comfortable with better storage than I expected. We were blessed with mostly good weather & no problems with low or high water levels. Special mention to our cruise director George. The guy has everything covered & does it with good humor. Ably assisted as he was by activities director Laura. Would happily take another European River cruise with Gate 1.
John & Sharon N. Carlingford, Australia9 Day Danube River Cruise, April 2019
The river cruise was absolutely perfect. The staff was so accommodating from the minute we landed in Budapest until we left Munich. Arnon and Karol were so attentive to our needs from day 1 when we arrived at the ship. They couldn't do enough to make our trip a memorable one. The entire staff was always willing to attend to our needs. Day tours and special events ran very smoothly with the color coded tickets and boarding passes. The weather was rainy but following each day tour the staff was waiting for us at the ship with smiles, hot towels and warm drinks. Great personal touch continually. The waiters in the restaurant were always pleasant and accommodating. The bartenders always had a smile. The DJ was fantastic as we danced and sang the nights away. This is the third time we traveled with Gate 1 and will be planning more trips in the future, inviting some of our other friends This company certainly dots every I and crosses every t. Thank you to Gate 1 for helping us make such fabulous memories.
Linda D. Stamford, CT9 Day Danube River Cruise - Passau to Budapest, April 2019
My trip was absolutely wonderful! This was my first, but hopefully not last river cruise. Can't begin to tell you how wonderful it was and the staff on the Monarch Duchess was. From my first step toward the ship to my last step off the ship, someone was always there to greet me and ask if anything can be done for me. My compliance to everyone, for the dishwashers to the captain, thank you so much!
Patricia B. Minneapolis, MN14 Day Danube River Cruise with Prague & Budapest, April 2019
It was outstanding thanks to the great people that work for Gate 1. I like to mention the great waiter Ivan, the activities director Kristina and everyone that was in charge. They all made our trip remarkable. Thank you, looking forward to my next trip to Greece, and next year to Vietnam!
Luisa M. Fredericksburg, VA14 Day Danube River Cruise with Prague & Budapest, October 2018
Our Gate 1 trip exceeded all expectations. The guides and assistants were very knowledgeable and helpful. The Monarch Empress was a newer ship and the crew were superb. The chef and food was excellent. Tours, (both optional and included) were enjoyable. Congratulations to Gate 1 tours.
Robyn K. QLD, Australia14 Day Danube River Cruise with Budapest & Prague - Budapest to Vilshofen, October 2018
We enjoyed our Danube River Cruise very much. We had been on the bus trip from Prague to Budapest, but this was a different experiencing being on the river and sightseeing some different cities and villages. Beautiful scenery, great accommodations and fabulous food! Lots of history and the day excursions on foot or by bus were very fun and enlightening. Our guides were very knowledgeable too. We plan to take more Gate 1 trips. Thank you for a memorable trip!
Sue S. Luxemburg, WI16 Day Classic European River Cruise - Budapest to Amsterdam (Monarch Queen), September 2018
We had an amazing trip. We speak very highly of Gate 1 Travel and the lengths the company went to to ensure we got maximum time on the boat while the water levels were so low. We appreciated it.
Jeanette, D. Palmerston North, New ZealandSwiss Alpine Jewels, August 2018
Our tour was well researched and well planned, and our Tour Manager Dennis was very knowledgeable, organized, and had a wonderful personality. I've been on a dozen or so guided trips all over the world, and this was one of the best yet. This trip was fabulous! I'll definitely travel with Gate1 Travel Discovery again.
Linda R. Powhatan, VA10 Day Classic Switzerland, August 2018
Our Switzerland trip was one of our best Gate 1 trips. Our tour manager Julia was one of the best we’ve had on our Gate 1 tours. She made certain every thing went off as planned and even had to improvise when a huge Techno event barred our Zurich excursion. We simply left Zurich and extended our city tours elsewhere. A great trip!
Victor C. Folsom, CA9 Day Danube River Cruise - Vilshofen to Budapest, July 2018
It was a wonderful trip and we have absolutely no complaints, only praise ... Our tour director (Adriene) was unbelievably attentive and also upbeat even at the most challenging times, and Activity Cooridinator (Daniele) always had something going for us to look forward to. The dining room staff, reception staff, and cabin staff were equally attentive. The food was excellent and there was always plenty to choose from. The small size of the boat allowed us to meet and get to know many great people that we plan on keeping in contact with. Every day was extremely well-organized and our time at each stop was utilized to the max. We will definitely recommend this cruise to others.
Donna C. Staatsburg, NY12 Day Danube River Cruise with Prague - Budapest to Vilshofen, July 2018
We had a wonderful time! Everything was so organized and there was so much to do. This was our first time on this type of cruise and I would highly recommend it, especially for people who do not like crowded ships! The staff on board were wonderful and so accommodating! All of the tour guides were professional and so knowledgeable! Our cruise tour director, Soma, was wonderful and so organized! The crew members were all great! Thanks again for making our trip a success and hassle-free!
Sandra H. Greenwich, RI12 Day Danube River Cruise with Munich, July 2018
We had a wonderful time on the Monarch. Jean Pierre was great and all trips went like clockwork. Guides were all excellent. Dining was perfect with good food. Cabins were spacious and well equiped. To cap it all we had wonderful weather. We would certainly use Gate 1 again.
Michael G. new South Wales, AU9 Day Rhine River Cruise - Basel to Amsterdam, June 2018
We had a wonderful trip. It was our first cruise of any kind and all our expectations were met. We have no interest in large cruise ships and really enjoyed the intimacy of the smaller river boat. The staff were great, food was very good and with a nice number of options, and we enjoyed the arranged walking and bus tours with local guides. We hope to do this again some day and will definitely recommend Gate 1 and the river cruise to others.
Daniel B. Cincinnatti, OH12 Day Danube River Cruise with Munich - Budapest to Vilshofen (Monarch Princess), June 2018
We had a wonderful experience with Gate1. As we moved into Austria & Germany ... the Guides were very knowledgeable & made the history of each location come to life. Miklos Jaros worked tirelessly to be available at all times for questions or suggestions; he made sure everyone knew in advance what to expect, and when & where to assemble for every outing. He was a fountain of interesting information, and we were so very happy to have him come with us to Munich for the final days of our trip. Everyone on the Ship was friendly, pleasant & very helpful. They answered all our questions, engaged us in conversation, and when asked they were willing to share their story with us, so that we could learn about them & where they originated from. I will surely encourage Gate1 Travel among my friends & relatives.
Joanne E. Aberdeen, NJ16 Day Classic European River Cruise - Amsterdam to Budapest, June 2018
We had a fantastic time. The River Cruise was amazing ... The cruise staff was so friendly, kind and helpful. They couldn’t do enough for us. The ship was filled with well traveled passengers so we asked around for favorite trips which we are keeping in our minds for future adventures. We would highly recommend this trip to anyone and now that we have experienced the intimacy of river cruising, we would do it again in a heartbeat.
Michele B. Dresher, PA16 Day Classic European River Cruise - Budapest to Amsterdam, June 2018
We were very pleased with Gate 1 travel. We had a wonderful cruise that exceeded our expectations. The staff were incredible and Rudy, the cruise director, was outstanding. The food was excellent and the daily tours were extremely well organised and insightful. We are now looking at our next cruise with Gate 1.
Clinton, P. Victoria, AUSwiss Alpine Jewels, June 2018
One of the best we’ve taken ... I attribute the success of the whole experience directly to our tour manager, Dennis Albright. While the itinerary was perfect, it was his preparation and attention to details that made it more than a wonderful holiday. Thanks to you, Gate1 for hiring the best and encouraging them to ensure the customer experience is the highest priority. Thanks and you will definitely seem us again. We’ve raved to friends and family and recommended Gate1 for all their travel needs now and into the future.
David G. Cardiff, CA9 Day Danube River Cruise - Vilshofen to Budapest (Monarch Baroness), May 2018
I was in the travel industry for 31 years as a travel agent ... I feel well qualified to tell you that your company does a wonderful job for a very reasonable price ... I will say that Adrien Kiss the cruise director and Daniele the activities host did what I can only describe as a fantastic job ... Jason (of your meet and greet staff) assisted my traveling companion in retrieving a lost bag. He too did an excellent job. The attention to detail by the Gate 1 staff is extraordinary. I have been on numerous cruises ... and the staff on this one was just wonderful ... Adrien is a true gem and it is a credit to you that she is in your employ.
Meredith L. Belfast, ME16 Day Classic European River Cruise - Amsterdam to Budapest, April 2018
We had an awesome river cruise. The weather was great! The Monarch Queen ship was great. All of the staff were amazing. The cruise director did a good job keeping things going when the ship encounter some technical difficulties. We did not miss a thing. It was a very peaceful, relaxing vacation. The ports were interesting and fun to visit. I will never forget sailing through all the castles--stunning. The food was excellent on the ship!! We could not have asked for anything to have been better!!!
James P. Lenoir, NC