14 Day Wonders of New Zealand

From

$4899

Land Only

$6459*

Air & Land

14 Day Wonders of New Zealand

From

$4899

Land Only

$6459*

Air & Land


Video
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Friends & family

Featured Hotels

(Hotels may vary based on departure day of the week)

Click a Date to Book Online

Click a Date to Book Online

Book By Mar 16, 2023 & Save!

2023 Dates & Prices Single Supplement: $1300
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
  Book By
Mar 16
Book After
Mar 16
Book By
Mar 16
Book After
Mar 16
$5149 $5749 $6659* $7259*
$4949 $5549 $6459* $7059*
$5049 $5649 $6929* $7529*
$5199 $5799 $6949* $7549*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5199 $5799 $6999* $7599*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5349 $5949 $7149* $7749*
$5349 $5949 $7149* $7749*
$5499 $6099 $7299* $7899*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5299 $5899 $7099* $7699*
$5299 $5899 $7099* $7699*
$5299 $5899 $7099* $7699*
$5199 $5799 $7799* $8399*
$5249 $5849 $7849* $8449*
 
2024 Dates & Prices Single Supplement: $1300
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
  Book By
Mar 16
Book After
Mar 16
Book By
Mar 16
Book After
Mar 16
$5249 $5849 $7649* $8249*
$5249 $5849 $7649* $8249*
$5299 $5899 $7699* $8299*
$5299 $5899 $7699* $8299*
$5299 $5899 $7699* $8299*
$5299 $5899 $7699* $8299*
$5449 $6049 $7849* $8449*
$5449 $6049 $7849* $8449*
$5449 $6049 $7849* $8449*
$5449 $6049 $7249* $7849*
$5499 $6099 $7299* $7899*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
$5449 $6049 $7249* $7849*
Fri, Mar 01  (Sold Out) $5449 $6049 $7199* $7799*
$5449 $6049 $7199* $7799*
$5399 $5999 $7149* $7749*
$5399 $5999 $7149* $7749*
$5399 $5999 $7149* $7749*
$5399 $5999 $7149* $7749*
$5249 $5849 $6999* $7599*
$5249 $5849 $6999* $7599*
$5199 $5799 $6999* $7599*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5149 $5749 $6949* $7549*
$5099 $5699 $6899* $7499*
$4949 $5549 $6749* $7349*
$4949 $5549 $6749* $7349*
$4949 $5549 $6549* $7149*
$4899 $5499 $6499* $7099*
$4899 $5499 $6499* $7099*

Not Included:
Optional tours and gratuities.


Additional Information:
Land only price does not include arrival/departures transfers, but does include flight Wellington-Christchurch.

Your tour will begin with an orientation meeting with your Tour Manager at approximately 5 PM. We recommend you select flights that arrive no later than 3 PM.

Passengers should select flights on Day 14 from Queenstown that depart no earlier than 1 PM.


Accommodation Details:
Triple rooms are not available for this package.


Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.



Is This Trip Right for You?

This is a moderately active trip. Expect to spend four to five hours on your feet during tours. The overall pace is moderate. Some of the tours require walking for up to three hours, including going up hills, stairs, and uneven surfaces. This tour is not recommended for people who have difficulty walking. Some hotels in Franz Josef, Queenstown, and Te Anau are built in the traditional local style and have no air-conditioning. During heat waves, these hotels can become uncomfortable. This is a Small Group program. For more information, click here.

Accommodation Details





Room 1


  • Requests are not guaranteed and are subject to each hotel's discretion and availability

Additional Nights

Flight Details




Package Includes

  • Small groups of maximum 22 travelers guaranteed
  • Flights Los Angeles-Auckland, Queenstown-Los Angeles
    Other departure cities available. Click on date of departure for selection and prices
  • Airline taxes & fuel surcharges
  • Intra-flight: Wellington-Christchurch
  • 11 nights First Class accommodations
    • 1 night Auckland
    • 2 nights Rotorua
    • 1 night Napier
    • 2 nights Wellington
    • 1 night Christchurch
    • 1 night Franz Josef
    • 2 nights Queenstown
    • 1 night Te Anau
  • Hotel taxes, fees & service charges
  • Hotel porterage
  • All transfers included only with airfare purchase on package arrival & departure dates†
  • Train: Christchurch-Greymouth or Arthur's Pass
  • 22 meals: 11 breakfasts, 3 lunches, 8 dinners (including a home-hosted dinner)
  • Beer and wine included with all dinners
  • Sightseeing per itinerary in modern air-conditioned vehicles
  • Services of English-speaking tour manager throughout
  • Comprehensive, guided sightseeing and entrance fees per itinerary
  • Active itinerary with unique cultural features
 

Tour Highlights

Thanks to our small group size, we can get to the heart of our destination, visit places that other tours miss, and get to know the locals.

  • Descend into the astonishing Waitomo Caves with its swirling rivers and glow worms
  • Visit Wai-o-Tapu Thermal Park and admire its steaming geysers
  • Home hosted dinner in a traditional New Zealand home
  • Enjoy a traditionally prepared "Hangi" dinner, cooked in the steaming ground
  • Discover delightful Christchurch, the "most-English" city in the country
  • Take in the stunning landscape of the South Island aboard the TranzAlpine train
  • Experience the dynamic environment at the Franz Josef Glacier
  • Explore the dazzling city of Queenstown, the country's adventure capital
  • Tour a family-run working merino sheep farm
  • Cruise on spectacular Milford Sound, surrounded by breathtaking scenery

†Transfers are available for purchase for land only or on alternative flight dates

Is This Trip Right for You?

This is a moderately active trip. Expect to spend four to five hours on your feet during tours. The overall pace is moderate. Some of the tours require walking for up to three hours, including going up hills, stairs, and uneven surfaces. This tour is not recommended for people who have difficulty walking. Some hotels in Franz Josef, Queenstown, and Te Anau are built in the traditional local style and have no air-conditioning. During heat waves, these hotels can become uncomfortable. This is a Small Group program. For more information, click here.

Book Now!
Watch our Video!
{{fromName}} wanted to share this vacation with you! Message: {{message}} Package Url : https://www.gate1travel.com/small-groups/small-group/2023/small-groups-new-zealand-14dwnz24.aspx This message was sent by {{fromEmail}} at Dec 09, 2022 at 10:15 AM
Note: your itinerary will change depending upon the day of the week you depart. Click a day above to see what is included.

DAY 1, Wednesday - Depart for New Zealand
Depart for New Zealand

DAY 2, Thursday - En Route
Cross the International date line en route to New Zealand and skip a day ahead

DAY 3, Friday - Arrive in Auckland
Welcome to New Zealand! Arrive in Auckland, the country's largest city, often called the "City of Sails" because of its lovely harborside location, and transfer to your hotel. Your tour will begin with an orientation meeting with your Tour Manager at approximately 5 PM. We recommend you select flights that arrive no later than 3 PM. Following the meeting there will be a light dinner served
Overnight: Auckland
Meals: Dinner

DAY 4, Saturday - Waitomo Caves, Rotorua
From Auckland, travel south through the fertile Waikato Plains to Waitomo. A unique experience is in store for you at the astonishing Waitomo Caves, home to swirling rivers, glow worms and rocks that flow into delicate shawl-like formations. After lunch, drive to Rotorua and check in to your hotel. Tonight, savor a home-hosted dinner with a local family and experience a unique opportunity to learn about their values and traditions
Overnight: Rotorua
Meals: Breakfast, Lunch, Dinner

DAY 5, Sunday - Te Puia Thermal Reserve, "Hangi" Feast Dinner
Morning is at leisure for independent explorations in Rotorua, or join the optional Hobbiton tour. Travel through the spectacular North Island scenery to Matamata, home to the Hobbiton movie set. Take a guided tour around the set and view Hobbit holes, the Party Tree, the Mill, and the Green Dragon Inn. In the afternoon, journey to Te Puia, in Whakarewarewa Geothermal Valley, set amidst a landscape of erupting geothermal activity and thermal springs. Discover the unique lifestyle and traditions of the Maori and witness the phenomena of Mother Nature and how the Maori people live in harmony within this unique landscape and environment. You'll meet with a member of the local Maori tribe who shares the many aspects of traditional wood carving and its importance within the Maori culture. In the village observe the weaving demonstrations and traditional ways of creating piupiu (grass skirts). You'll visit the kiwi house to view the nocturnal kiwi bird before continuing to the boiling mud pools and geysers. Then, attend a traditional Haka ceremony and Maori concert. Afterward, enjoy an authentically prepared Hangi dinner, cooked in the steaming ground and hot pools, ending with the most delectable steamed dessert. Tonight will indeed be a memorable and authentic Maori experience!
Optional: Hobbiton Movie Set Tour (AM)
Overnight: Rotorua
Meals: Breakfast, Dinner

DAY 6, Monday - Wai-O-Tapu Thermal Park, Napier, Wine Tasting
Visit the geothermal wonderland of the Wai-O-Tapu Thermal Park, New Zealand's most colorful geothermal attraction, with its steaming geysers and bubbling hot springs. Then, journey through breathtaking scenery to the coastal city of Napier. Begin the drive heading south through rolling sheep-dotted hills and farmland. Marvel at picture-perfect views of Lake Taupo before continuing southeast along the Thermal Explorer Highway. The road leads into dramatic tree-covered mountains, rugged hills and at times alongside rushing rivers. On the descent through farmland and orchards, get your first glimpse of beautiful Hawkes Bay before arriving at Napier. This lovely city is famous for its wines and Art Deco architecture. The area is known as the fruit bowl of New Zealand with perfect conditions for world-class wine and produce. Tonight, taste some of the finest wines of the area and savor a delectable dinner
Overnight: Napier
Meals: Breakfast, Dinner

DAY 7, Tuesday - Dannevirke, Pukaha Mount Bruce National Reserve, Wellington
After breakfast this morning, depart Napier and drive through Wairarapa district to Wellington, the capital city of New Zealand, located at the southern end of the North Island. Along the way, stop for tea at Dannevirke, a town well-known for its Scandinavian heritage. Continue to Pukaha Mount Bruce National Reserve, housing rare birds in an area of protected forest. Take a guided walk in the forest and gain knowledge about New Zealand's unique flora and fauna. Learn about the reserve's work to restore the forest and bring endangered birds back into the countryside. After your visit, drive to Wellington. Arrive and check in to your hotel. Later, share highlights of today's experiences during dinner at a local restaurant
Overnight: Wellington
Meals: Breakfast, Dinner

DAY 8, Wednesday - Walking Food Tour, Afternoon at Leisure
This morning, embark on a walking food tour of Wellington City, known as the "culinary capital.", and sample a range of delicious local food and drinks. During this tour, your local guide will take you on a journey through the heart of the city. Visit some of the best hospitality outlets and gain insight into the city's unique culinary scene. At the conclusion of the tour, return to the hotel. Spend the afternoon at leisure for independent explorations in Wellington, including a ticket to ride on the historic Wellington cable car, providing panoramic views over the city
Overnight: Wellington
Meals: Breakfast

DAY 9, Thursday - Flight to Christchurch and Walking Tour
Transfer to the airport this morning, for your flight to Christchurch, in the South Island. The city, is the second largest in New Zealand. Often referred to as the most English of New Zealand's cities, it is also known as the "Garden City", because of its majestic trees and extensive parks and gardens, including expansive Hagley Park in the heart of the city. Arrive in Christchurch and transfer to the hotel. Afterward, take an orientation walking tour of the city. Balance of the day is at leisure for independent explorations
Overnight: Christchurch
Meals: Breakfast

DAY 10, Friday - TranzAlpine Scenic, Kiwi Hatchery, Franz Josef
This morning, board the most scenic train ride in New Zealand, and one of the most spectacular train journeys in the world. Traveling west crossing the farmland of the Canterbury Plains, ascend through striking gorges and river valleys towards the Southern Alps. Arrive at the village of Arthur's Pass* and drive to Franz Josef. En route to the hotel, stop to visit a kiwi hatching facility, home to a hatching program of the world's rarest kiwi, the rowi. Learn more about this rare flightless bird from an expert ranger. Then, check in to your hotel overlooking some of New Zealand's tallest peaks. Dinner is at the hotel tonight
*For some departures, the train ride may continue from Arthur's Pass to Greymouth, followed by a visit to the kiwi facility.
Overnight: Franz Josef
Meals: Breakfast, Dinner

DAY 11, Saturday - Franz Josef Glacier Walk, Queenstown
Embark on a thrilling adventure. Your experienced and knowledgeable guide will lead you on an adventurous walk in the famous Ka Roimata o Hine Hukatere/Franz Josef Glacier. Learn more about glaciology, mountaineering, local history, Maori legends, conservation, and biodiversity of the area, as you continue through the lush temperate rainforest to the lookout of the glacier. Later, drive to Queenstown, named for Queen Victoria, surrounded by majestic mountains and nestled on the shores of crystal clear Lake Wakatipu. Queenstown's stunning scenery is inspiring and revitalizing. The city is acclaimed by international travelers and "kiwis" alike as New Zealand's adventure capital. Check in to your hotel before dinner tonight
Overnight: Queenstown
Meals: Breakfast, Dinner

DAY 12, Sunday - Walter Peak Farm Tour
Embark on a scenic cruise across Lake Wakatipu aboard a vintage steamship the TSS Earnslaw, to Walter Peak High Country Farm. Admire the beautiful scenery and views of the Remarkables mountain range. Upon arrival, take a walking tour of the farm and lean about New Zealand's farming lifestyle. Watch sheepdogs in action, as they demonstrate their remarkable skills rounding up sheep and later, visit the holding pens. Following lunch, stroll through the lakeside gardens before cruising back to Queenstown. The balance of the day is at leisure to discover picturesque Queenstown on your own
Overnight: Queenstown
Meals: Breakfast, Lunch

DAY 13, Monday - Milford Sound, Te Anau
Depart Queenstown for picturesque Te Anau, gateway to Milford Sound. Nestled on the lake's edge, it's the perfect base from which to discover the spectacular glacier-carved wilderness of Fiordland National Park. Follow the glacier-hewn Eglinton River Valley into a magnificent beech forest before descending into the precipitous Hollyford Valley. Tussock and scrub replace the bush as the road climbs steadily up the Hollyford to the gigantic cirque where sheer rock faces dwarf the Homer Tunnel portal beneath. Beyond the tunnel, you descend into the Cleddau Canyon, between towering, rugged mountains and forests, until the road comes out into the open at spectacular Milford Sound. After lunch, board your cruise on Milford Sound and be surrounded by astonishing scenery from atop the viewing decks. An informative commentary on the natural history and wildlife follows you as you stop at waterfalls and points of interest along the way. Afterward, check in to your hotel in Te Anau. Tonight, share wonderful memories together on your last night in New Zealand. Bid goodbye to your Tour Manager and newfound friends at dinner in the hotel
Overnight: Te Anau
Meals: Breakfast, Lunch, Dinner

DAY 14, Tuesday - Depart New Zealand
After breakfast, drive to the airport in Queenstown for your departure flight. Please select flights that depart no earlier than 1 PM
Meals: Breakfast

DAY 1, Friday - Depart for New Zealand
Depart for New Zealand

DAY 2, Saturday - En Route
Cross the International date line en route to New Zealand and skip a day ahead

DAY 3, Sunday - Arrive in Auckland
Welcome to New Zealand! Arrive in Auckland, the country's largest city, often called the "City of Sails" because of its lovely harborside location, and transfer to your hotel. Your tour will begin with an orientation meeting with your Tour Manager at approximately 5 PM. We recommend you select flights that arrive no later than 3 PM. Following the meeting there will be a light dinner served
Overnight: Auckland
Meals: Dinner

DAY 4, Monday - Waitomo Caves, Rotorua
From Auckland, travel south through the fertile Waikato Plains to Waitomo. A unique experience is in store for you at the astonishing Waitomo Caves, home to swirling rivers, glow worms and rocks that flow into delicate shawl-like formations. After lunch, drive to Rotorua and check in to your hotel. Tonight, savor a home-hosted dinner with a local family and experience a unique opportunity to learn about their values and traditions
Overnight: Rotorua
Meals: Breakfast, Lunch, Dinner

DAY 5, Tuesday - Te Puia Thermal Reserve, "Hangi" Feast Dinner
Morning is at leisure for independent explorations in Rotorua, or join the optional Hobbiton tour. Travel through the spectacular North Island scenery to Matamata, home to the Hobbiton movie set. Take a guided tour around the set and view Hobbit holes, the Party Tree, the Mill, and the Green Dragon Inn. In the afternoon, journey to Te Puia, in Whakarewarewa Geothermal Valley, set amidst a landscape of erupting geothermal activity and thermal springs. Discover the unique lifestyle and traditions of the Maori and witness the phenomena of Mother Nature and how the Maori people live in harmony within this unique landscape and environment. You'll meet with a member of the local Maori tribe who shares the many aspects of traditional wood carving and its importance within the Maori culture. In the village observe the weaving demonstrations and traditional ways of creating piupiu (grass skirts). You'll visit the kiwi house to view the nocturnal kiwi bird before continuing to the boiling mud pools and geysers. Then, attend a traditional Haka ceremony and Maori concert. Afterward, enjoy an authentically prepared Hangi dinner, cooked in the steaming ground and hot pools, ending with the most delectable steamed dessert. Tonight will indeed be a memorable and authentic Maori experience!
Optional: Hobbiton Movie Set Tour (AM)
Overnight: Rotorua
Meals: Breakfast, Dinner

DAY 6, Wednesday - Wai-O-Tapu Thermal Park, Napier, Wine Tasting
Visit the geothermal wonderland of the Wai-O-Tapu Thermal Park, New Zealand's most colorful geothermal attraction, with its steaming geysers and bubbling hot springs. Then, journey through breathtaking scenery to the coastal city of Napier. Begin the drive heading south through rolling sheep-dotted hills and farmland. Marvel at picture-perfect views of Lake Taupo before continuing southeast along the Thermal Explorer Highway. The road leads into dramatic tree-covered mountains, rugged hills and at times alongside rushing rivers. On the descent through farmland and orchards, get your first glimpse of beautiful Hawkes Bay before arriving at Napier. This lovely city is famous for its wines and Art Deco architecture. The area is known as the fruit bowl of New Zealand with perfect conditions for world-class wine and produce. Tonight, taste some of the finest wines of the area and savor a delectable dinner
Overnight: Napier
Meals: Breakfast, Dinner

DAY 7, Thursday - Dannevirke, Pukaha Mount Bruce National Reserve, Wellington
After breakfast this morning, depart Napier and drive through Wairarapa district to Wellington, the capital city of New Zealand, located at the southern end of the North Island. Along the way, stop for tea at Dannevirke, a town well-known for its Scandinavian heritage. Continue to Pukaha Mount Bruce National Reserve, housing rare birds in an area of protected forest. Take a guided walk in the forest and gain knowledge about New Zealand's unique flora and fauna. Learn about the reserve's work to restore the forest and bring endangered birds back into the countryside. After your visit, drive to Wellington. Arrive and check in to your hotel. Later, share highlights of today's experiences during dinner at a local restaurant
Overnight: Wellington
Meals: Breakfast, Dinner

DAY 8, Friday - Walking Food Tour, Afternoon at Leisure
This morning, embark on a walking food tour of Wellington City, known as the "culinary capital.", and sample a range of delicious local food and drinks. During this tour, your local guide will take you on a journey through the heart of the city. Visit some of the best hospitality outlets and gain insight into the city's unique culinary scene. At the conclusion of the tour, return to the hotel. Spend the afternoon at leisure for independent explorations in Wellington, including a ticket to ride on the historic Wellington cable car, providing panoramic views over the city
Overnight: Wellington
Meals: Breakfast

DAY 9, Saturday - Flight to Christchurch and Walking Tour
Transfer to the airport this morning, for your flight to Christchurch, in the South Island. The city, is the second largest in New Zealand. Often referred to as the most English of New Zealand's cities, it is also known as the "Garden City", because of its majestic trees and extensive parks and gardens, including expansive Hagley Park in the heart of the city. Arrive in Christchurch and transfer to the hotel. Afterward, take an orientation walking tour of the city. Balance of the day is at leisure for independent explorations
Overnight: Christchurch
Meals: Breakfast

DAY 10, Sunday - TranzAlpine Scenic, Kiwi Hatchery, Franz Josef
This morning, board the most scenic train ride in New Zealand, and one of the most spectacular train journeys in the world. Traveling west crossing the farmland of the Canterbury Plains, ascend through striking gorges and river valleys towards the Southern Alps. Arrive at the village of Arthur's Pass* and drive to Franz Josef. En route to the hotel, stop to visit a kiwi hatching facility, home to a hatching program of the world's rarest kiwi, the rowi. Learn more about this rare flightless bird from an expert ranger. Then, check in to your hotel overlooking some of New Zealand's tallest peaks. Dinner is at the hotel tonight
*For some departures, the train ride may continue from Arthur's Pass to Greymouth, followed by a visit to the kiwi facility.
Overnight: Franz Josef
Meals: Breakfast, Dinner

DAY 11, Monday - Franz Josef Glacier Walk, Queenstown
Embark on a thrilling adventure. Your experienced and knowledgeable guide will lead you on an adventurous walk in the famous Ka Roimata o Hine Hukatere/Franz Josef Glacier. Learn more about glaciology, mountaineering, local history, Maori legends, conservation, and biodiversity of the area, as you continue through the lush temperate rainforest to the lookout of the glacier. Later, drive to Queenstown, named for Queen Victoria, surrounded by majestic mountains and nestled on the shores of crystal clear Lake Wakatipu. Queenstown's stunning scenery is inspiring and revitalizing. The city is acclaimed by international travelers and "kiwis" alike as New Zealand's adventure capital. Check in to your hotel before dinner tonight
Overnight: Queenstown
Meals: Breakfast, Dinner

DAY 12, Tuesday - Walter Peak Farm Tour
Embark on a scenic cruise across Lake Wakatipu aboard a vintage steamship the TSS Earnslaw, to Walter Peak High Country Farm. Admire the beautiful scenery and views of the Remarkables mountain range. Upon arrival, take a walking tour of the farm and lean about New Zealand's farming lifestyle. Watch sheepdogs in action, as they demonstrate their remarkable skills rounding up sheep and later, visit the holding pens. Following lunch, stroll through the lakeside gardens before cruising back to Queenstown. The balance of the day is at leisure to discover picturesque Queenstown on your own
Overnight: Queenstown
Meals: Breakfast, Lunch

DAY 13, Wednesday - Milford Sound, Te Anau
Depart Queenstown for picturesque Te Anau, gateway to Milford Sound. Nestled on the lake's edge, it's the perfect base from which to discover the spectacular glacier-carved wilderness of Fiordland National Park. Follow the glacier-hewn Eglinton River Valley into a magnificent beech forest before descending into the precipitous Hollyford Valley. Tussock and scrub replace the bush as the road climbs steadily up the Hollyford to the gigantic cirque where sheer rock faces dwarf the Homer Tunnel portal beneath. Beyond the tunnel, you descend into the Cleddau Canyon, between towering, rugged mountains and forests, until the road comes out into the open at spectacular Milford Sound. After lunch, board your cruise on Milford Sound and be surrounded by astonishing scenery from atop the viewing decks. An informative commentary on the natural history and wildlife follows you as you stop at waterfalls and points of interest along the way. Afterward, check in to your hotel in Te Anau. Tonight, share wonderful memories together on your last night in New Zealand. Bid goodbye to your Tour Manager and newfound friends at dinner in the hotel
Overnight: Te Anau
Meals: Breakfast, Lunch, Dinner

DAY 14, Thursday - Depart New Zealand
After breakfast, drive to the airport in Queenstown for your departure flight. Please select flights that depart no earlier than 1 PM
Meals: Breakfast

Book Now!
Discovery Tours itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Book your Optional Tours before you travel. See more, save time, save money.
  • Tours purchased while travelling may cost an extra 10% or more
  • Tours often sell out. Avoid disappointment
  • Save your cash. Credit card processing may not be possible locally
  • Travel insurance only covers services purchased prior to departure
  • Book Online or call to book these tours up to 1 week before your departure
  • The day the optionals operate varies by the day of the week
Hobbiton Movie Set Tour

Departing from Rotorua this morning, enjoy a drive through spectacular North Island scenery. Arrive at the Hobbiton movie set, made famous in the “Lord of Rings” movie trilogy, located in Matamata. Fall in love with the Alexander family sheep farm, just as acclaimed director Sir Peter Jackson did, as you journey through the undeniable beauty of the land, with the mighty Kaimai Ranges towering in the distance. Experience Middle-earth with a guided tour around the set. Visit some of the most famous locations; the hobbit holes, the mill, the party tree and the pond. Listen to fascinating stories of how Hobbiton came to be. Conclude the tour at the world-famous Green Dragon Inn, where you will be presented with a complimentary, exclusive Hobbit Southfarthing beverage, before your return to Rotorua.

Pick-up details to be advised locally. Approximate tour duration is 5 hours.

Day #5 01 Aug 2023 - 31 May 2024 $80.00
Hobbiton Movie Set Tour Thumbnail
Hobbiton Movie Set Tour

Departing from Rotorua this morning, enjoy a drive through spectacular North Island scenery. Arrive at the Hobbiton movie set, made famous in the “Lord of Rings” movie trilogy, located in Matamata. Fall in love with the Alexander family sheep farm, just as acclaimed director Sir Peter Jackson did, as you journey through the undeniable beauty of the land, with the mighty Kaimai Ranges towering in the distance. Experience Middle-earth with a guided tour around the set. Visit some of the most famous locations; the hobbit holes, the mill, the party tree and the pond. Listen to fascinating stories of how Hobbiton came to be. Conclude the tour at the world-famous Green Dragon Inn, where you will be presented with a complimentary, exclusive Hobbit Southfarthing beverage, before your return to Rotorua.

Pick-up details to be advised locally. Approximate tour duration is 5 hours.

Day #5 01 Aug 2023 - 31 May 2024 $80.00
Hobbiton Movie Set Tour Thumbnail

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

New Zealand
Visas required for New Zealand
Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Cell Phones & Calling Cards
You may wish to carry a cell phone while traveling. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Additionally, if your phone can connect to WiFi you may be able to make voice and video calls free of charge. Please contact your cell phone provider for further details. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally. When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel's reception desk prior to making phone calls to avoid unexpected charges. Please note that we are unable to provide compensation for phone calls regardless of reason.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi access has improved. Free or inexpensive WiFi internet is accessible at coffee shops, airports, restaurants, libraries and on some trains and buses. WiFi access in hotels and cruise lines often involves a fee, determined by that property. Signal strength is subject to local conditions and not guaranteed. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable and sometimes nonexistent in developing countries or, on moving conveyances such as buses and cruise ships.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
New Zealand - In New Zealand the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August

Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. Sunscreen and a hat or sunglasses are also recommended.

New Zealand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#nz-australia-weather

About Drones
Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

NEW ZEALAND: Books
The Whale Rider by Witi Ihimaera
The Bone People by Keri Hulme
Once Were Warriors by Alan Duff
A Good Keen Man by Barry Crump

NEW ZEALAND: Films
The Piano (1993)
Whale Rider (2002)
Hunt for the Wilderpeople (2016)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

New Zealand and Australia - New Zealand and Australia have strict biosecurity regulations. Foreign food, plants or plant byproducts (fruits, seeds, etc.) are not allowed through customs as these could potentially become an invasive species in foreign soil. Customs officials will require you to discard anything which could be construed as invasive or hazardous, and you could possibly be detained or heavily fined. Please be aware of what you bring with you in your luggage and leave any food received on the airplane behind. It is recommended to review the customs websites prior to travel for a complete list of restricted items.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : US $3 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day
Hotel porters and wait staff: Included

New Zealand - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

New Zealand - The New Zealand Dollar is the currency of New Zealand.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

New Zealand - Stores are open 9 a.m. to 5 p.m., Monday through Friday. Some are open on Saturday and Sunday, as well. New Zealand is known for crafts such as Maori carvings and abalone shell jewelry. Many fine handmade wool products can also be found.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Local Emergency Phone Numbers
New Zealand
  • General Emergency: 111

Languages
New Zealand - English is the local language.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

New Zealand - The voltage used is 220 volts.

Code of Conduct
New Zealand - Shaking hands is the standard greeting and normal courtesies should be observed. Referring to Australia as the “mainland” is considered derogatory and should be avoided. When in Maori areas, try to be sensitive to cultural concerns.

Food and Meals
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Gate 1 cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure at www.gate1travel.com/contactus. Terminology for dietary requests can vary from country to country and options may be limited. Therefore we recommend that you make your wishes known to your tour manager upon arrival, and at each hotel/restaurant.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - New Zealand
Holidays 2022

Jan 1: New Year's Day
Jan 2: Day after New Year's Day
Jan 24: Anniversary Day (Wellington)
Jan 31: Anniversary Day (Auckland/Northland)
Feb 6: Waitangi Day
Feb 7: Waitangi Day Holiday
Apr 15: Good Friday
Apr 17: Easter
Apr 18: Easter Monday
Apr 25: ANZAC Day, military memorial day
Jun 6: Queen's Birthday
Oct 24: Labor Day
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2023

Jan 1: New Year's Day
Jan 2: Day after New Year's Day
Jan 3: Day off for New Year's Day
Jan 23: Anniversary Day (Wellington)
Jan 30: Anniversary Day (Auckland/Northland)
Feb 6: Waitangi Day
Apr 7: Good Friday
Apr 9: Easter
Apr 10: Easter Monday
Apr 25: ANZAC Day, military memorial day
Jun 5: Queen's Birthday
Oct 23: Labor Day
Dec 25: Christmas Day
Dec 26: Boxing Day

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

New Zealand
Visas required for New Zealand
Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Cell Phones & Calling Cards
You may wish to carry a cell phone while traveling. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Additionally, if your phone can connect to WiFi you may be able to make voice and video calls free of charge. Please contact your cell phone provider for further details. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally. When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel's reception desk prior to making phone calls to avoid unexpected charges. Please note that we are unable to provide compensation for phone calls regardless of reason.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi access has improved. Free or inexpensive WiFi internet is accessible at coffee shops, airports, restaurants, libraries and on some trains and buses. WiFi access in hotels and cruise lines often involves a fee, determined by that property. Signal strength is subject to local conditions and not guaranteed. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable and sometimes nonexistent in developing countries or, on moving conveyances such as buses and cruise ships.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
New Zealand - In New Zealand the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August

Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat. Sunscreen and a hat or sunglasses are also recommended.

New Zealand Average Temperatures: https://www.gate1travel.com/weather/asia-pacific/default.aspx#nz-australia-weather

About Drones
Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

NEW ZEALAND: Books
The Whale Rider by Witi Ihimaera
The Bone People by Keri Hulme
Once Were Warriors by Alan Duff
A Good Keen Man by Barry Crump

NEW ZEALAND: Films
The Piano (1993)
Whale Rider (2002)
Hunt for the Wilderpeople (2016)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

New Zealand and Australia - New Zealand and Australia have strict biosecurity regulations. Foreign food, plants or plant byproducts (fruits, seeds, etc.) are not allowed through customs as these could potentially become an invasive species in foreign soil. Customs officials will require you to discard anything which could be construed as invasive or hazardous, and you could possibly be detained or heavily fined. Please be aware of what you bring with you in your luggage and leave any food received on the airplane behind. It is recommended to review the customs websites prior to travel for a complete list of restricted items.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : US $3 per person per day, US $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $3 per person per day of sightseeing, US $2 per half day
Hotel porters and wait staff: Included

New Zealand - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

New Zealand - The New Zealand Dollar is the currency of New Zealand.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

New Zealand - Stores are open 9 a.m. to 5 p.m., Monday through Friday. Some are open on Saturday and Sunday, as well. New Zealand is known for crafts such as Maori carvings and abalone shell jewelry. Many fine handmade wool products can also be found.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Local Emergency Phone Numbers
New Zealand
  • General Emergency: 111

Languages
New Zealand - English is the local language.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

New Zealand - The voltage used is 220 volts.

Code of Conduct
New Zealand - Shaking hands is the standard greeting and normal courtesies should be observed. Referring to Australia as the “mainland” is considered derogatory and should be avoided. When in Maori areas, try to be sensitive to cultural concerns.

Food and Meals
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Gate 1 cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure at www.gate1travel.com/contactus. Terminology for dietary requests can vary from country to country and options may be limited. Therefore we recommend that you make your wishes known to your tour manager upon arrival, and at each hotel/restaurant.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - New Zealand
Holidays 2022

Jan 1: New Year's Day
Jan 2: Day after New Year's Day
Jan 24: Anniversary Day (Wellington)
Jan 31: Anniversary Day (Auckland/Northland)
Feb 6: Waitangi Day
Feb 7: Waitangi Day Holiday
Apr 15: Good Friday
Apr 17: Easter
Apr 18: Easter Monday
Apr 25: ANZAC Day, military memorial day
Jun 6: Queen's Birthday
Oct 24: Labor Day
Dec 25: Christmas Day
Dec 26: Boxing Day

Holidays 2023

Jan 1: New Year's Day
Jan 2: Day after New Year's Day
Jan 3: Day off for New Year's Day
Jan 23: Anniversary Day (Wellington)
Jan 30: Anniversary Day (Auckland/Northland)
Feb 6: Waitangi Day
Apr 7: Good Friday
Apr 9: Easter
Apr 10: Easter Monday
Apr 25: ANZAC Day, military memorial day
Jun 5: Queen's Birthday
Oct 23: Labor Day
Dec 25: Christmas Day
Dec 26: Boxing Day

The Wonders of New Zealand, September 2022
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Kevin is unique. We would classify him as one of the best tour managers we've ever had over many years of travel. He did lots of things to ensure us a great experience. For example, when a restaurant failed to serve the dessert on the menu, the famous Pavlova; he discretely arranged the next hotel to make and serve it to us. He was unfailingly upbeat, greeting us all the time with a broad smile and a cheerful "Kira ora." And he was funny and kept us laughing with his many jokes which he cracked with perfect delivery. Definitely a natural comedian. Because of his wit and humor, it was easy to overlook something else: his command of facts and figures about the culture, people, and history of NZ. He told us wonderful Maori stories about the "long cloud" and the "silver fern" and the doomed love between the maiden and the man in Rotorua. I even took notes so I can remember them long after this trip. If I had one wish, it would be that he had given us more details about what to do in our spare time. Perhaps cite his favorite local spots and even occasionally walk with us or take us to them . Without a doubt, Kevin was first-rate thoughtful, knowledgeable, and hugely entertaining.

Jeanne O.
The Wonders of New Zealand, February 2020
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Wonderful! Gate 1 did a nice job (again) on New Zealand. The hotels, food and tours were very good. Our tour guide Kevin was a hoot and we were always laughing on the bus. He was concerned with making us happy and enjoying our tour. Another job well done, thanks!

Trudy M. Mokena, IL
The Wonders of New Zealand, February 2020
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Excellent! Clinton, our Tour guide, was so fun. We ran into several obstacles and he handled them seamlessly. All the hotels were great. The schedule was a good mix of busy and rest. I loved our small group. We were very compatible and had a great time together. New Zealand is beautiful. This was one of my favorite trips.

Penny Z. Overland Park, KS
The Wonders of New Zealand, September 2019
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The trip to New Zealand was excellent. Richard is a great tour guide.

Alan S. Hilton Head Island, SC
The Wonders of New Zealand, March 2019
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It was excellent. Our guide, Greg, did a masterful job ... The itinerary was well-planned, including the day at leisure in Queenstown, which was gratefully received. Coach tours all have their drawbacks, but they were greatly overridden by convenience and the relatively small group. We simply could not have been happier with the trip, including the hotels and meals.

Bruce C. Aiken, SC
The Wonders of New Zealand, February 2019
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Beautiful country and we had amazing weather. Food was incredible and our bus driver John was the best one we have ever had. Did lots of commentary and was fun.

Roy B. Saskatchewan, Canada
The Wonders of New Zealand, January 2019
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It was lovely, Kevin our tour director was awesome!!! Fellow travelers were tons of fun & had similar interests, and the scenery was to die for!! Especially Milford Sound.

Sharon B. Mokena, IL
The Wonders of New Zealand, January 2019
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It was a great trip. We had a wonderful experience, the tour guide was fantastic. Everything was excellent, small group tours are the best!

Eduardo F. Cancun, MX
The Wonders of New Zealand, January 2019
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The trip was excellent in every way. The itinerary was wonderful. Very nice hotels, good meals and Richard was a fantastic guide.

Isobel F. Toronto, Canada
The Wonders of New Zealand, October 2018
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It was spectacular. Unbelievable scenery. Food was excellent ... Both bus drivers were pleasant, safe and professional. Always felt at ease. Guide was very knowledgeable .. Will definitely recommend Gate 1 and especially the Discovery Tours.

Georgeann H. Gilbert, AZ
The Wonders of New Zealand, May 2018
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We enjoyed everything about our tour of New Zealand. We felt it was well thought out. The hotels were very good. The itinerary was excellent, as were the dinners. Our guide, Malcolm, was superb. He was so knowledgeable about NZ and tied in the Maori culture whenever possible which made the tour that much more interesting. Thank you for an excellent tour of NZ.

Frances R. San Jose, CA
The Wonders of New Zealand, February 2018
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Trip was fantastic! New Zealand was amazing; people were great; and the Gate 1 experience was excellent!

John C. Wingham, ON, CA
The Wonders of New Zealand, May 2017
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This trip was fantastic! Everything! Malcolm, the guide was superb -- knowledgeable, experienced in everything "outdoors", interested and practiced in what was important to all of us, and just plain fun. Each day, each event was worthy -- New Zealand is spectacular -- its environs and people are very welcoming. We loved the variety and level of activities offered. And -- the food all along the way was wonderful.

Glenda W. Thompsonville, MI
The Wonders of New Zealand, March 2017
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John was a fabulous tour director. He was very well prepared with interesting information about every place we passed or visited. Very organized, thinks of everything, knows the country well, great personality. The tour itinerary was excellent, we were on the go most of the time, making good use of our time in New Zealand. Hotels and included meals were very good. Bus drivers were excellent and even provided additional commentary. Absolutely no complaints.

Dennis L. Bend, OR
The Wonders of New Zealand, January 2017
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It was memorable . We loved the small group size and lucked out with a great group of travelers. Itinerary was well planned and the guide and drivers were all informed, professional and a pleasure to spend two weeks with traversing the north and south islands. It was our first Gate 1 experience. We will join a Discovery tour again.

Carolyn L. Prt Washingtn, NY
The Wonders of New Zealand, November 2016
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The trip was great. I am glad the earthquake in early Nov. did not affect the schedule nor itinerary. Our tour guide, Malcolm, was fantastic and he helped made the trip a success. We almost missed the penguins at Oamaru due to a flight delay. But he made last minute arrangements to overcome the problem. Great tour guide.

Teresa C. Woodridge, IL
The Wonders of New Zealand, November 2016
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Our trip was excellent! Very pleased with the guide, hotels, food quality and the overall itinerary. Thanks very much to Gate 1 for another successful tour.

Kent F. Mission Viejo, CA
The Wonders of New Zealand, October 2016
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It was great! New Zealand is a beautiful and fascinating place. Our guide Malcolm was very knowledgeable and interesting. Once again, Gate 1 provided us with a memorable experience. The hotels and dining venues were all good and the optional tours were exciting and all worthwhile. Gate 1 has really done it very well for us again and we intend to continue traveling with you!

Craig S. Kailua, HI
The Wonders of New Zealand, March 2016
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Just wonderful thank you. Our tour guide, John, was fantastic. So were our drivers Greg on the north island and Stephen on the south island. The hotels were very comfortable. The food was so good that we all ate too much. The itinerary was just perfect. Varied. So pleased we booked this tour with you. This is our second tour with Gate 1. Both have exceeded expectations. It would be nice if you could pass on our praise for John, Greg and Stephen to the appropriate people. Thanks

Annette B. Lutz, FL
The Wonders of New Zealand, March 2016
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We had a wonderful, enjoyable trip! We would especially like to acknowledge and thank Malcolm for his tour guide comments and insight!

Ronald F. Holt, MI
The Wonders of New Zealand, February 2016
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Thanks for asking. It was a fantastic trip. We enjoyed the pristine, picturesque, and the primitive history of New Zealand. The cuisine and optional trips were to our liking as well. We look forward to our next trip in November, with Gate 1 Travel/Discovery. Could you please send us the survey forms, so that we can get a rebate for the next to next booking ?

Amitabh D. State College, PA