14 Day Croatia, Bosnia & Slovenia with Venice

From

$2999

Land Only

$3899*

Air & Land

14 Day Croatia, Bosnia & Slovenia with Venice

From

$2999

Land Only

$3899*

Air & Land


Video
Book Now!
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Featured Hotels

(Hotels may vary based on departure day of the week)

Click a Date to Book Online

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2024 Dates & Prices Single Supplement: $1050
Hotel Dates Embark Tour Starts Ship Land Only Air & Land
Only 1 seat left! $3099 $4149*
Sat, Apr 13  (Sold Out) $2999 $4019*
Mon, Apr 15  (Sold Out) $3099 $4019*
Only 1 seat left! $3099 $4229*
$3099 $4299*
$3099 $4019*
$3099 $4309*
Mon, Apr 29  (Sold Out) $3099 $4019*
Wed, May 01  (Sold Out) $3099 $4399*
$3099 $4179*
$3099 $4019*
$3149 $4319*
Only 1 seat left! $3099 $4499*
$3099 $4459*
$3099 $4589*
$2999 $4639*
$3099 $4709*
$3149 $4569*
$3099 $4769*
$3099 $4519*
$3099 $4739*
$3049 $4859*
$3049 $4929*
$2999 $4849*
$3099 $4519*
$2999 $4419*
Only 1 seat left! $3099 $4429*
Wed, Aug 28  (Sold Out) $3149 $4569*
$3449 $4369*
Wed, Sep 04  (Sold Out) $3449 $4619*
Sat, Sep 07  (Sold Out) $3449 $4269*
$3449 $4509*
Only 1 seat left! $3449 $4769*
$3549 $4809*
Only 1 seat left! $3549 $4769*
Sat, Sep 21  (Sold Out) $3349 $4199*
$3349 $4269*
$3349 $4569*
$3249 $4169*
$2999 $4179*
$3249 $4279*
$3249 $4279*
Only 1 seat left! $3199 $4369*
$2999 $3899*
$3099 $4329*
Wed, Oct 16  (Sold Out) $3199 $4049*

Not Included:
Optional tours and gratuities.


Additional Information:
Land only price does not include arrival/departure transfers.

Your tour will begin with an orientation meeting with your Tour Manager at approximately 7 PM. We recommend that you select flights which arrive no later than 5 PM


Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.



Is This Trip Right for You?

This moderately active trip covers a lot of ground most days. Expect from three to four hours of walking every touring day, where you could encounter some uneven surfaces, cobbled streets, stairs, and steep slopes. Some hiking may be required to access some sites. The longest day spent on the bus is from Dubrovnik to Split. For your comfort, several stops will be made along the way, including a lunch break. This is a Classic program. For more information, click here.

Accommodation Details





Room 1


  • Requests are not guaranteed and are subject to each hotel's discretion and availability

Additional Nights

Flight Details




Escorted Package Includes

  • Flights New York-Zagreb, Venice-New York
    Other departure cities available. Click on date of departure for selection and prices
  • Airline taxes & fuel surcharges
  • 12 nights accommodations
    • 2 nights Zagreb
    • 1 night Sarajevo
    • 3 nights Dubrovnik
    • 1 night Split
    • 1 night Plitvice Lakes
    • 2 nights Bled
    • 2 nights Venice
  • Hotel taxes, fees & service charges including Italian city hotel taxes
  • Hotel porterage
  • All transfers included only with airfare purchase on package arrival & departure dates†
  • 21 meals: 12 breakfasts, 2 lunches, 7 dinners
  • Sightseeing per itinerary in modern air-conditioned motor coach
  • Services of English-speaking tour manager throughout
  • Services of local guides in all major cities
  • Entrance fees per itinerary
  • Comfortable wireless earphones for enhanced touring

Special Features

  • View Zagreb’s monumental Cathedral with its soaring twin spires in bustling Kaptol Square
  • Tour Sarajevo, with its splendid architecture, a beautiful city with a complex history
  • Visit Old Dubrovnik, declared a UNESCO World Heritage Site
  • Excursion to Montenegro, a Mediterranean jewel nestled on the rugged Adriatic coast
  • Walk the cobbled streets of Split’s Old Town to the 4th century Palace of Diocletian
  • Visit Plitvice Lakes National Park, a natural wonderland flanked by thundering waterfalls
  • Visit the Postojna Caves in Slovenia, the largest and most visited show cave in Europe
  • In Bled, visit the 11th century castle perched on a steep cliff high above the lake
  • Tour Ljubljana, with its unique mixture of Baroque and Art Nouveau architecture
  • Walking tour of Venice including St. Mark's Square with its extraordinary treasures and architectural wonders

†Transfers are available for purchase for land only or on alternative flight dates

Is This Trip Right for You?

This moderately active trip covers a lot of ground most days. Expect from three to four hours of walking every touring day, where you could encounter some uneven surfaces, cobbled streets, stairs, and steep slopes. Some hiking may be required to access some sites. The longest day spent on the bus is from Dubrovnik to Split. For your comfort, several stops will be made along the way, including a lunch break. This is a Classic program. For more information, click here.

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Note: your itinerary will change depending upon the day of the week you depart. Click a day above to see what is included.

DAY 1, Monday - Depart for Croatia
Depart for Croatia

DAY 2, Tuesday - Arrive in Zagreb
Arrive in Zagreb and transfer to the hotel. Balance of the day is at leisure. Your tour will begin with an orientation meeting with your Tour Manager at approximately 7 PM, followed by a light dinner. We recommend that you select flights which arrive no later than 5 PM
Overnight: Zagreb
Meals: Dinner

DAY 3, Wednesday - Zagreb Tour
Begin the day in busy Kaptol Square in Upper Town, dominated by the monumental Zagreb Cathedral, with its soaring twin spires. Walk along Kravi Most, to St. Mark's Church with its brightly colored roof and the 17th century Jesuit Church of St. Catherine. After a stop at the Parliament building, free time to explore the winding streets of the Old Town and Ban Jelacic, the main square. Or take a leisurely stroll along Ilica Street, packed with restaurants, trendy cafes and a vibrant shopping scene. Later, join the optional Croatian Countryside with dinner tour. Begin with a scenic drive to Kumrovec, the birthplace of the late Marshal Tito. Visit the Ethnological Museum Staro Selo, featuring restored village houses from the turn of the 19th century. Later, head to a charming farm restaurant for a dinner of local specialties and wine
Optional: Croatian Countryside with dinner
Overnight: Zagreb
Meals: Breakfast

DAY 4, Thursday - Travel to Sarajevo & City Tour
Today, travel from Zagreb to Sarajevo, the capital of Bosnia and Herzegovina. On arrival, take a tour of Sarajevo, a city with a complex history. Begin at the picturesque Turkish Bazaar (Bascarsija), an ancient trading place with artisan workshops. View many examples of splendid Ottoman architecture around the city center. The city is truly a "living history museum", where mosques built by the Ottomans sit alongside buildings created by the Austro-Hungarians. Continue to the Gazi Husrev-bey Mosque, the most important Islamic structure in the country, one of the world's finest examples of Ottoman architecture. On your walk, look for the poignant Sarajevo Roses, flower-shaped memorials in the pavement filled with red cement, which are one of the few reminders left of the war. Check into your hotel for dinner and overnight
Overnight: Sarajevo
Meals: Breakfast, Dinner

DAY 5, Friday - Mostar, Arrive in Dubrovnik
Spend the morning at leisure in Sarajevo. Later, depart for Dubrovnik and stop en route in Mostar, a medieval town in northern Herzegovina. Here, view the compelling reconstructed Stari Most Bridge, a staunch symbol of freedom on the Neretva River. End the day in the spectacular walled city of Dubrovnik, lovingly named the "Pearl of the Adriatic." Tonight, dinner is at the hotel
Overnight: Dubrovnik
Meals: Breakfast, Dinner

DAY 6, Saturday - Walking Tour of Dubrovnik
Begin the day with a walking tour of Dubrovnik and view the monumental Sponza Palace, one of the most beautiful palaces in the city, preserved in its original form. Under the City Bell Tower on Luza Square, view Orlando Column, dedicated to the legendary knight that saved the city in the 9th century. Then, view the Dominican Monastery and visit the Franciscan Monastery and its 14th century pharmacy, one of the oldest still-functioning pharmacies in Europe. Tonight, perhaps attend the optional Cruise and Dinner. Venture to St. Jakov beach in Dubrovnik, where a boat ride will take you around the Old City walls, Then, savor a three course dinner and Dalmatian wine. After dinner return to the Old City Port and enjoy the views of Dubrovnik by night before returning to your hotel
Optional: Cruise & Dinner
Overnight: Dubrovnik
Meals: Breakfast

DAY 7, Sunday - Excursion to Montenegro
Today's excursion takes you on a scenic drive across the Croatian border to Montenegro, a Mediterranean jewel with its crystal clear lakes. Head to the beautiful Bay of Kotor, the longest and deepest fjord in Southern Europe. A boat ride takes you to Our Lady Of The Rocks Church, nestled on an islet off the coast of Perast. View the Roman Catholic Church, the largest building on the islet, with a museum attached to it. Later, visit the dramatically beautiful town of Kotor, butted up against the steep limestone cliffs of Mt Lovcen, with its imposing network of fortifications. Afterward, return to Dubrovnik
Overnight: Dubrovnik
Meals: Breakfast

DAY 8, Monday - Travel to Split & City Tour
Depart Dubrovnik and travel north along the Pelješac Peninsula. View the new Pelješac Bridge connecting the region of Southern Dalmatia with the rest of the country's mainland, on your way to the UNESCO protected seaside town of Split. Upon arrival, a walking tour along the cobbled streets of the Old Town features the historic inner city with its dominating Roman influence, built around the 4th century Palace of Diocletian. This spectacular palace, a precious example of Roman architecture, is one of the largest and best preserved in the world. See the remains of the Cathedral of St. Domnius built in the Middle Ages, and the Temple of Jupiter with its headless black sphinx guarding the entrance. Spend the remainder of the day discovering the town independently, before dinner tonight
Overnight: Split
Meals: Breakfast, Dinner

DAY 9, Tuesday - Plitvice Lakes National Park
Travel north towards Plitvice Lakes National Park. Upon arrival, have lunch. Then, set out to explore the park* and discover firsthand the breathtaking surroundings of this natural wonder, named a UNESCO World Heritage Site, home to more than 16 lakes and magnificent waterfalls at every turn. As you walk along the zig-zag paths, admire this wonderland of waterfalls, lakes and trees. Remainder of the day is at leisure. Share today's adventure at dinner tonight
*The walk down to Plitvice Lakes requires good walking shoes
Overnight: Plitvice Lakes
Meals: Breakfast, Lunch, Dinner

DAY 10, Wednesday - Postojna Cave En Route to Bled, Ljubljana Excursion
Today, head north to the Postojna Cave in Slovenia, a network of passages, galleries, and chambers. This is the largest and most visited show cave in Europe. Travel aboard the specially designed cave train with electric lighting that allows you to observe the splendor of the underground world. You'll be dazzled by the stalactites and stalagmites in a variety of shapes and colors. Following lunch, embark on an excursion to Ljubljana, Slovenia's capital. View the most significant sights of the old city center, with its unique mixture of Baroque and Art Nouveau architecture. Stop at the picturesque open-air market, Three Bridges Square, Town Hall, and Robba Fountain, one of the city's best known Baroque monuments. Afterward continue to Bled, exquisitely set amidst the Julian Alps, for dinner and overnight
Overnight: Bled
Meals: Breakfast, Lunch, Dinner

DAY 11, Thursday - Alpine Resort of Bled
Morning exploration of Bled, with its emerald-green lake, picture postcard church, and medieval castle. Ranked among the world's most beautiful alpine resorts, it's renowned for its mild healing climate and thermal lake waters. Tour the imposing 11th century Bled Castle, perched on a steep cliff high above the lake, creating a dramatic backdrop to the city. This medieval fortress, with its huge towers, ramparts, moats, and terrace, offers exquisite views. The rest of the day is at leisure to enjoy the beautiful surroundings, or join the optional Lake Bled & Lake Bohinj tour. Visit the island on Lake Bled and Bohinj, with its dense woods and spectacular mountains. Drive through typical Slovenian villages on the return to Bled. Tonight, join the optional dinner at a traditional country inn in the tiny medieval town of Radovljica that includes choices of Slovenian favorites along with wine
Optional: Lake Bled & Lake Bohinj
Optional: Tour of Radovljica with dinner
Overnight: Bled
Meals: Breakfast

DAY 12, Friday - Trieste Sightseeing en Route to Venice
Depart Slovenia towards Italy, stopping en route in Trieste, a major seaport in northeastern Italy. Embark on a pleasant walk through the major piazzas of the city, including the former seat of the Jewish quarter and the Roman theater. Continue to magical Venice with time to begin your exploration of this astonishing city on your own. Tonight, indulge yourself at one of the city's fine restaurants, or sample cicchetti, the Venetian version of tapas with a lovely glass of Italian wine
Overnight: Venice
Meals: Breakfast

DAY 13, Saturday - Walking Tour of Venice
The discovery of Venice begins on the Island of Murano, known for its artistic and colorful glassware. While here, visit a local factory to witness the art of glassblowing. Afterward, continue to the main Venice Island and take a walking tour with your local guide through the maze of narrow alleyways and bridges before reaching St. Mark's Square. Stop to view its most prominent monuments, the pink marble Doge's Palace, Bridge of Sighs, and golden Basilica of San Marco. The Doge's Palace was the official residence of the Venetian ruler. The Bridge of Sighs offers one of the most notable scenes of this Romantic city. Marvel at the golden Basilica of San Marco, that is one of the city's most recognizable landmarks. It was built over several centuries in a fusion of Byzantine, Roman and Venetian architecture. The rest of the day is yours to explore Venice at leisure, or to participate in this afternoon's optional Gondola Ride, offering a different perspective of this unique city built on water. Tonight during dinner, bid farewell to your Tour Manager
Optional: Gondola Ride
Overnight: Venice
Meals: Breakfast, Dinner

DAY 14, Sunday - Depart Italy
Transfer to the airport for your departure flight
Meals: Breakfast

DAY 1, Wednesday - Depart for Croatia
Depart for Croatia

DAY 2, Thursday - Arrive in Zagreb
Arrive in Zagreb and transfer to the hotel. Balance of the day is at leisure. Your tour will begin with an orientation meeting with your Tour Manager at approximately 7 PM, followed by a light dinner. We recommend that you select flights which arrive no later than 5 PM
Overnight: Zagreb
Meals: Dinner

DAY 3, Friday - Zagreb Tour
Begin the day in busy Kaptol Square in Upper Town, dominated by the monumental Zagreb Cathedral, with its soaring twin spires. Walk along Kravi Most, to St. Mark's Church with its brightly colored roof and the 17th century Jesuit Church of St. Catherine. After a stop at the Parliament building, free time to explore the winding streets of the Old Town and Ban Jelacic, the main square. Or take a leisurely stroll along Ilica Street, packed with restaurants, trendy cafes and a vibrant shopping scene. Later, join the optional Croatian Countryside with dinner tour. Begin with a scenic drive to Kumrovec, the birthplace of the late Marshal Tito. Visit the Ethnological Museum Staro Selo, featuring restored village houses from the turn of the 19th century. Later, head to a charming farm restaurant for a dinner of local specialties and wine
Optional: Croatian Countryside with dinner
Overnight: Zagreb
Meals: Breakfast

DAY 4, Saturday - Travel to Sarajevo & City Tour
Today, travel from Zagreb to Sarajevo, the capital of Bosnia and Herzegovina. On arrival, take a tour of Sarajevo, a city with a complex history. Begin at the picturesque Turkish Bazaar (Bascarsija), an ancient trading place with artisan workshops. View many examples of splendid Ottoman architecture around the city center. The city is truly a "living history museum", where mosques built by the Ottomans sit alongside buildings created by the Austro-Hungarians. Continue to the Gazi Husrev-bey Mosque, the most important Islamic structure in the country, one of the world's finest examples of Ottoman architecture. On your walk, look for the poignant Sarajevo Roses, flower-shaped memorials in the pavement filled with red cement, which are one of the few reminders left of the war. Check into your hotel for dinner and overnight
Overnight: Sarajevo
Meals: Breakfast, Dinner

DAY 5, Sunday - Mostar, Arrive in Dubrovnik
Spend the morning at leisure in Sarajevo. Later, depart for Dubrovnik and stop en route in Mostar, a medieval town in northern Herzegovina. Here, view the compelling reconstructed Stari Most Bridge, a staunch symbol of freedom on the Neretva River. End the day in the spectacular walled city of Dubrovnik, lovingly named the "Pearl of the Adriatic." Tonight, dinner is at the hotel
Overnight: Dubrovnik
Meals: Breakfast, Dinner

DAY 6, Monday - Walking Tour of Dubrovnik
Begin the day with a walking tour of Dubrovnik and view the monumental Sponza Palace, one of the most beautiful palaces in the city, preserved in its original form. Under the City Bell Tower on Luza Square, view Orlando Column, dedicated to the legendary knight that saved the city in the 9th century. Then, view the Dominican Monastery and visit the Franciscan Monastery and its 14th century pharmacy, one of the oldest still-functioning pharmacies in Europe. Tonight, perhaps attend the optional Cruise and Dinner. Venture to St. Jakov beach in Dubrovnik, where a boat ride will take you around the Old City walls, Then, savor a three course dinner and Dalmatian wine. After dinner return to the Old City Port and enjoy the views of Dubrovnik by night before returning to your hotel
Optional: Cruise & Dinner
Overnight: Dubrovnik
Meals: Breakfast

DAY 7, Tuesday - Excursion to Montenegro
Today's excursion takes you on a scenic drive across the Croatian border to Montenegro, a Mediterranean jewel with its crystal clear lakes. Head to the beautiful Bay of Kotor, the longest and deepest fjord in Southern Europe. A boat ride takes you to Our Lady Of The Rocks Church, nestled on an islet off the coast of Perast. View the Roman Catholic Church, the largest building on the islet, with a museum attached to it. Later, visit the dramatically beautiful town of Kotor, butted up against the steep limestone cliffs of Mt Lovcen, with its imposing network of fortifications. Afterward, return to Dubrovnik
Overnight: Dubrovnik
Meals: Breakfast

DAY 8, Wednesday - Travel to Split & City Tour
Depart Dubrovnik and travel north along the Pelješac Peninsula. View the new Pelješac Bridge connecting the region of Southern Dalmatia with the rest of the country's mainland, on your way to the UNESCO protected seaside town of Split. Upon arrival, a walking tour along the cobbled streets of the Old Town features the historic inner city with its dominating Roman influence, built around the 4th century Palace of Diocletian. This spectacular palace, a precious example of Roman architecture, is one of the largest and best preserved in the world. See the remains of the Cathedral of St. Domnius built in the Middle Ages, and the Temple of Jupiter with its headless black sphinx guarding the entrance. Spend the remainder of the day discovering the town independently, before dinner tonight
Overnight: Split
Meals: Breakfast, Dinner

DAY 9, Thursday - Plitvice Lakes National Park
Travel north towards Plitvice Lakes National Park. Upon arrival, have lunch. Then, set out to explore the park* and discover firsthand the breathtaking surroundings of this natural wonder, named a UNESCO World Heritage Site, home to more than 16 lakes and magnificent waterfalls at every turn. As you walk along the zig-zag paths, admire this wonderland of waterfalls, lakes and trees. Remainder of the day is at leisure. Share today's adventure at dinner tonight
*The walk down to Plitvice Lakes requires good walking shoes
Overnight: Plitvice Lakes
Meals: Breakfast, Lunch, Dinner

DAY 10, Friday - Postojna Cave En Route to Bled, Ljubljana Excursion
Today, head north to the Postojna Cave in Slovenia, a network of passages, galleries, and chambers. This is the largest and most visited show cave in Europe. Travel aboard the specially designed cave train with electric lighting that allows you to observe the splendor of the underground world. You'll be dazzled by the stalactites and stalagmites in a variety of shapes and colors. Following lunch, embark on an excursion to Ljubljana, Slovenia's capital. View the most significant sights of the old city center, with its unique mixture of Baroque and Art Nouveau architecture. Stop at the picturesque open-air market, Three Bridges Square, Town Hall, and Robba Fountain, one of the city's best known Baroque monuments. Afterward continue to Bled, exquisitely set amidst the Julian Alps, for dinner and overnight
Overnight: Bled
Meals: Breakfast, Lunch, Dinner

DAY 11, Saturday - Alpine Resort of Bled
Morning exploration of Bled, with its emerald-green lake, picture postcard church, and medieval castle. Ranked among the world's most beautiful alpine resorts, it's renowned for its mild healing climate and thermal lake waters. Tour the imposing 11th century Bled Castle, perched on a steep cliff high above the lake, creating a dramatic backdrop to the city. This medieval fortress, with its huge towers, ramparts, moats, and terrace, offers exquisite views. The rest of the day is at leisure to enjoy the beautiful surroundings, or join the optional Lake Bled & Lake Bohinj tour. Visit the island on Lake Bled and Bohinj, with its dense woods and spectacular mountains. Drive through typical Slovenian villages on the return to Bled. Tonight, join the optional dinner at a traditional country inn in the tiny medieval town of Radovljica that includes choices of Slovenian favorites along with wine
Optional: Lake Bled & Lake Bohinj
Optional: Tour of Radovljica with dinner
Overnight: Bled
Meals: Breakfast

DAY 12, Sunday - Trieste Sightseeing en Route to Venice
Depart Slovenia towards Italy, stopping en route in Trieste, a major seaport in northeastern Italy. Embark on a pleasant walk through the major piazzas of the city, including the former seat of the Jewish quarter and the Roman theater. Continue to magical Venice with time to begin your exploration of this astonishing city on your own. Tonight, indulge yourself at one of the city's fine restaurants, or sample cicchetti, the Venetian version of tapas with a lovely glass of Italian wine
Overnight: Venice
Meals: Breakfast

DAY 13, Monday - Walking Tour of Venice
The discovery of Venice begins on the Island of Murano, known for its artistic and colorful glassware. While here, visit a local factory to witness the art of glassblowing. Afterward, continue to the main Venice Island and take a walking tour with your local guide through the maze of narrow alleyways and bridges before reaching St. Mark's Square. Stop to view its most prominent monuments, the pink marble Doge's Palace, Bridge of Sighs, and golden Basilica of San Marco. The Doge's Palace was the official residence of the Venetian ruler. The Bridge of Sighs offers one of the most notable scenes of this Romantic city. Marvel at the golden Basilica of San Marco, that is one of the city's most recognizable landmarks. It was built over several centuries in a fusion of Byzantine, Roman and Venetian architecture. The rest of the day is yours to explore Venice at leisure, or to participate in this afternoon's optional Gondola Ride, offering a different perspective of this unique city built on water. Tonight during dinner, bid farewell to your Tour Manager
Optional: Gondola Ride
Overnight: Venice
Meals: Breakfast, Dinner

DAY 14, Tuesday - Depart Italy
Transfer to the airport for your departure flight
Meals: Breakfast

DAY 1, Saturday - Depart for Croatia
Depart for Croatia

DAY 2, Sunday - Arrive in Zagreb
Arrive in Zagreb and transfer to the hotel. Balance of the day is at leisure. Your tour will begin with an orientation meeting with your Tour Manager at approximately 7 PM, followed by a light dinner. We recommend that you select flights which arrive no later than 5 PM
Overnight: Zagreb
Meals: Dinner

DAY 3, Monday - Zagreb Tour
Begin the day in busy Kaptol Square in Upper Town, dominated by the monumental Zagreb Cathedral, with its soaring twin spires. Walk along Kravi Most, to St. Mark's Church with its brightly colored roof and the 17th century Jesuit Church of St. Catherine. After a stop at the Parliament building, free time to explore the winding streets of the Old Town and Ban Jelacic, the main square or take a leisurely stroll along Ilica Street, packed with restaurants, trendy cafes and a vibrant shopping scene
Overnight: Zagreb
Meals: Breakfast

DAY 4, Tuesday - Travel to Sarajevo & City Tour
Today, travel from Zagreb to Sarajevo, the capital of Bosnia and Herzegovina. On arrival, take a tour of Sarajevo, a city with a complex history. Begin at the picturesque Turkish Bazaar (Bascarsija), an ancient trading place with artisan workshops. View many examples of splendid Ottoman architecture around the city center. The city is truly a "living history museum", where mosques built by the Ottomans sit alongside buildings created by the Austro-Hungarians. Continue to the Gazi Husrev-bey Mosque, the most important Islamic structure in the country, one of the world's finest examples of Ottoman architecture. On your walk, look for the poignant Sarajevo Roses, flower-shaped memorials in the pavement filled with red cement, which are one of the few reminders left of the war. Check into your hotel for dinner and overnight
Overnight: Sarajevo
Meals: Breakfast, Dinner

DAY 5, Wednesday - Mostar, Arrive in Dubrovnik
Spend the morning at leisure in Sarajevo. Later, depart for Dubrovnik and stop en route in Mostar, a medieval town in northern Herzegovina. Here, view the compelling reconstructed Stari Most Bridge, a staunch symbol of freedom on the Neretva River. End the day in the spectacular walled city of Dubrovnik, lovingly named the "Pearl of the Adriatic." Tonight, dinner is at the hotel
Overnight: Dubrovnik
Meals: Breakfast, Dinner

DAY 6, Thursday - Walking Tour of Dubrovnik
Begin the day with a walking tour of Dubrovnik and view the monumental Sponza Palace, one of the most beautiful palaces in the city, preserved in its original form. Under the City Bell Tower on Luza Square, view Orlando Column, dedicated to the legendary knight that saved the city in the 9th century. Then, view the Dominican Monastery and visit the Franciscan Monastery and its 14th century pharmacy, one of the oldest still-functioning pharmacies in Europe. Tonight, perhaps attend the optional Cruise and Dinner. Venture to St. Jakov beach in Dubrovnik, where a boat ride will take you around the Old City walls, Then, savor a three course dinner and Dalmatian wine. After dinner return to the Old City Port and enjoy the views of Dubrovnik by night before returning to your hotel
Optional: Cruise & Dinner
Overnight: Dubrovnik
Meals: Breakfast

DAY 7, Friday - Excursion to Montenegro
Today's excursion takes you on a scenic drive across the Croatian border to Montenegro, a Mediterranean jewel with its crystal clear lakes. Head to the beautiful Bay of Kotor, the longest and deepest fjord in Southern Europe. A boat ride takes you to Our Lady Of The Rocks Church, nestled on an islet off the coast of Perast. View the Roman Catholic Church, the largest building on the islet, with a museum attached to it. Later, visit the dramatically beautiful town of Kotor, butted up against the steep limestone cliffs of Mt Lovcen, with its imposing network of fortifications. Afterward, return to Dubrovnik
Overnight: Dubrovnik
Meals: Breakfast

DAY 8, Saturday - Travel to Split & City Tour
Depart Dubrovnik and travel north along the Pelješac Peninsula. View the new Pelješac Bridge connecting the region of Southern Dalmatia with the rest of the country's mainland, on your way to the UNESCO protected seaside town of Split. Upon arrival, a walking tour along the cobbled streets of the Old Town features the historic inner city with its dominating Roman influence, built around the 4th century Palace of Diocletian. This spectacular palace, a precious example of Roman architecture, is one of the largest and best preserved in the world. See the remains of the Cathedral of St. Domnius built in the Middle Ages, and the Temple of Jupiter with its headless black sphinx guarding the entrance. Spend the remainder of the day discovering the town independently, before dinner tonight
Overnight: Split
Meals: Breakfast, Dinner

DAY 9, Sunday - Plitvice Lakes National Park
Travel north towards Plitvice Lakes National Park. Upon arrival, have lunch. Then, set out to explore the park* and discover firsthand the breathtaking surroundings of this natural wonder, named a UNESCO World Heritage Site, home to more than 16 lakes and magnificent waterfalls at every turn. As you walk along the zig-zag paths, admire this wonderland of waterfalls, lakes and trees. Remainder of the day is at leisure. Share today's adventure at dinner tonight
*The walk down to Plitvice Lakes requires good walking shoes
Overnight: Plitvice Lakes
Meals: Breakfast, Lunch, Dinner

DAY 10, Monday - Postojna Cave En Route to Bled, Ljubljana Excursion
Today, head north to the Postojna Cave in Slovenia, a network of passages, galleries, and chambers. This is the largest and most visited show cave in Europe. Travel aboard the specially designed cave train with electric lighting that allows you to observe the splendor of the underground world. You'll be dazzled by the stalactites and stalagmites in a variety of shapes and colors. Following lunch, embark on an excursion to Ljubljana, Slovenia's capital. View the most significant sights of the old city center, with its unique mixture of Baroque and Art Nouveau architecture. Stop at the picturesque open-air market, Three Bridges Square, Town Hall, and Robba Fountain, one of the city's best known Baroque monuments. Afterward continue to Bled, exquisitely set amidst the Julian Alps, for dinner and overnight
Overnight: Bled
Meals: Breakfast, Lunch, Dinner

DAY 11, Tuesday - Alpine Resort of Bled
Morning exploration of Bled, with its emerald-green lake, picture postcard church, and medieval castle. Ranked among the world's most beautiful alpine resorts, it's renowned for its mild healing climate and thermal lake waters. Tour the imposing 11th century Bled Castle, perched on a steep cliff high above the lake, creating a dramatic backdrop to the city. This medieval fortress, with its huge towers, ramparts, moats, and terrace, offers exquisite views. The rest of the day is at leisure to enjoy the beautiful surroundings, or join the optional Lake Bled & Lake Bohinj tour. Visit the island on Lake Bled and Bohinj, with its dense woods and spectacular mountains. Drive through typical Slovenian villages on the return to Bled. Tonight, join the optional dinner at a traditional country inn in the tiny medieval town of Radovljica that includes choices of Slovenian favorites along with wine
Optional: Lake Bled & Lake Bohinj
Optional: Tour of Radovljica with dinner
Overnight: Bled
Meals: Breakfast

DAY 12, Wednesday - Trieste Sightseeing en Route to Venice
Depart Slovenia towards Italy, stopping en route in Trieste, a major seaport in northeastern Italy. Embark on a pleasant walk through the major piazzas of the city, including the former seat of the Jewish quarter and the Roman theater. Continue to magical Venice with time to begin your exploration of this astonishing city on your own. Tonight, indulge yourself at one of the city's fine restaurants, or sample cicchetti, the Venetian version of tapas with a lovely glass of Italian wine
Overnight: Venice
Meals: Breakfast

DAY 13, Thursday - Walking Tour of Venice
The discovery of Venice begins on the Island of Murano, known for its artistic and colorful glassware. While here, visit a local factory to witness the art of glassblowing. Afterward, continue to the main Venice Island and take a walking tour with your local guide through the maze of narrow alleyways and bridges before reaching St. Mark's Square. Stop to view its most prominent monuments, the pink marble Doge's Palace, Bridge of Sighs, and golden Basilica of San Marco. The Doge's Palace was the official residence of the Venetian ruler. The Bridge of Sighs offers one of the most notable scenes of this Romantic city. Marvel at the golden Basilica of San Marco, that is one of the city's most recognizable landmarks. It was built over several centuries in a fusion of Byzantine, Roman and Venetian architecture. The rest of the day is yours to explore Venice at leisure, or to participate in this afternoon's optional Gondola Ride, offering a different perspective of this unique city built on water. Tonight during dinner, bid farewell to your Tour Manager
Optional: Gondola Ride
Overnight: Venice
Meals: Breakfast, Dinner

DAY 14, Friday - Depart Italy
Transfer to the airport for your departure flight
Meals: Breakfast

Book Now!
Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
Book your Optional Tours before you travel. See more, save time, save money.
  • Tours purchased while travelling may cost an extra 10% or more
  • Tours often sell out. Avoid disappointment
  • Save your cash. Credit card processing may not be possible locally
  • Travel insurance only covers services purchased prior to departure
  • Book Online or call to book these tours up to 1 week before your departure
  • The day the optionals operate varies by the day of the week
Croatian Countryside with dinner

Start your tour in the early afternoon with a scenic drive to Kumrovec, situated on the bank of the river Sutla, along the Croatian-Slovenian border. Kumrovec's fame is that it was the birthplace of the late marshal Tito, the president of former Yugoslavia, whose house has since been turned into a museum. Today, the major attraction of Kumrovec is the Ethnological Museum Staro Selo (Old Village) with very well preserved village houses from the turn of the 19th and the 20th centuries. Up to forty houses and other farmstead facilities have been restored, which makes Staro Selo the most attractive place of this kind in Croatia. Later, follow a winding road through the Zagorje hills. An early dinner of genuine local specialties and wine is served at a charming farm restaurant with magnificent views of the 15th century castle Veliki Tabor.

Pick-up details to be advised locally. Approximate tour duration is 5 hours.

Day #3 28 Jun 2023 - 31 Mar 2025 $67.00
Croatian Countryside with dinner Thumbnail
Cruise & Dinner

Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #6 28 Jun 2023 - 31 Mar 2025 $83.00
Cruise & Dinner Thumbnail
Lake Bled & Lake Bohinj

Bled with its surroundings of natural beauty, is a jewel among the Alpine resorts. Enjoy a scenic ride on a unique small rowing boat called a "Pletna," to the island in the middle of the lake. After disembarking the boat, visit the island's old church housing an impressive art collection. You'll have some free time to enjoy the magnificent views from the island. Later, the boat will bring you back ashore and you will continue by motor coach to another Alpine lake resort – Bohinj, beautifully incorporated amidst the dense woods and spectacular mountains. The journey will take you through some very old typical Slovenian villages with gorgeous landscape. Your excursion will end later in the afternoon.
*During winter months operation of this tour is subject to change due to weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #11 01 Nov 2023 - 31 Mar 2025 $54.00
Lake Bled & Lake Bohinj Thumbnail
Tour of Radovljica with dinner

This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.

Pick-up details to be advised locally. Approximate tour duration is 2 hours.

Day #11 01 Jan 2024 - 31 Mar 2025 $61.00
Tour of Radovljica with dinner Thumbnail
Gondola Ride

One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.

Pick-up details to be advised locally. Approximate tour duration is 30 minutes.

Day #13 01 Jan 2023 - 31 Mar 2025 $65.00
Gondola Ride Thumbnail
Croatian Countryside with dinner

Start your tour in the early afternoon with a scenic drive to Kumrovec, situated on the bank of the river Sutla, along the Croatian-Slovenian border. Kumrovec's fame is that it was the birthplace of the late marshal Tito, the president of former Yugoslavia, whose house has since been turned into a museum. Today, the major attraction of Kumrovec is the Ethnological Museum Staro Selo (Old Village) with very well preserved village houses from the turn of the 19th and the 20th centuries. Up to forty houses and other farmstead facilities have been restored, which makes Staro Selo the most attractive place of this kind in Croatia. Later, follow a winding road through the Zagorje hills. An early dinner of genuine local specialties and wine is served at a charming farm restaurant with magnificent views of the 15th century castle Veliki Tabor.

Pick-up details to be advised locally. Approximate tour duration is 5 hours.

Day #3 28 Jun 2023 - 31 Mar 2025 $67.00
Croatian Countryside with dinner Thumbnail
Cruise & Dinner

Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #6 28 Jun 2023 - 31 Mar 2025 $83.00
Cruise & Dinner Thumbnail
Lake Bled & Lake Bohinj

Bled with its surroundings of natural beauty, is a jewel among the Alpine resorts. Enjoy a scenic ride on a unique small rowing boat called a "Pletna," to the island in the middle of the lake. After disembarking the boat, visit the island's old church housing an impressive art collection. You'll have some free time to enjoy the magnificent views from the island. Later, the boat will bring you back ashore and you will continue by motor coach to another Alpine lake resort – Bohinj, beautifully incorporated amidst the dense woods and spectacular mountains. The journey will take you through some very old typical Slovenian villages with gorgeous landscape. Your excursion will end later in the afternoon.
*During winter months operation of this tour is subject to change due to weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #11 01 Nov 2023 - 31 Mar 2025 $54.00
Lake Bled & Lake Bohinj Thumbnail
Tour of Radovljica with dinner

This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.

Pick-up details to be advised locally. Approximate tour duration is 2 hours.

Day #11 01 Jan 2024 - 31 Mar 2025 $61.00
Tour of Radovljica with dinner Thumbnail
Gondola Ride

One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.

Pick-up details to be advised locally. Approximate tour duration is 30 minutes.

Day #13 01 Jan 2023 - 31 Mar 2025 $65.00
Gondola Ride Thumbnail
Cruise & Dinner

Sv.Jakov (St.James) beach in Dubrovnik is one of the most beautiful beaches in the area. A motor boat ride will take you around the Old City walls to St. Jakov Beach, where you will enjoy a three course dinner and Dalmatian wine. After dinner return to the Old City Port. Enjoy a glimpse of Dubrovnik by night before boarding your bus at Pile Gate to return to the hotel. Boat ride depends on weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #6 28 Jun 2023 - 31 Mar 2025 $83.00
Cruise & Dinner Thumbnail
Lake Bled & Lake Bohinj

Bled with its surroundings of natural beauty, is a jewel among the Alpine resorts. Enjoy a scenic ride on a unique small rowing boat called a "Pletna," to the island in the middle of the lake. After disembarking the boat, visit the island's old church housing an impressive art collection. You'll have some free time to enjoy the magnificent views from the island. Later, the boat will bring you back ashore and you will continue by motor coach to another Alpine lake resort – Bohinj, beautifully incorporated amidst the dense woods and spectacular mountains. The journey will take you through some very old typical Slovenian villages with gorgeous landscape. Your excursion will end later in the afternoon.
*During winter months operation of this tour is subject to change due to weather conditions.

Pick-up details to be advised locally. Approximate tour duration is 4.5 hours.

Day #11 01 Nov 2023 - 31 Mar 2025 $54.00
Lake Bled & Lake Bohinj Thumbnail
Tour of Radovljica with dinner

This evening, visit the little medieval town of Radovljica and take a short walk through its old section. Later, stop at a popular and traditional country inn. Your dinner will include a selection of traditional Slovenian dishes and wine.

Pick-up details to be advised locally. Approximate tour duration is 2 hours.

Day #11 01 Jan 2024 - 31 Mar 2025 $61.00
Tour of Radovljica with dinner Thumbnail
Gondola Ride

One of the experiences of any Italian holiday is a Venetian gondola ride. For centuries, the traditional flat bottom boat has been a major means of transportation in Venice though its primary role today is to take tourists on rides. Gondoliers may seem like "rough-and-ready" characters, however they are actually highly skilled operators constantly working on the perfect balance of this watercraft. The profession, handed down from generation to generation, is regulated by a guild which issues a limited number of licenses to highly trained gondoliers to navigate the narrow spaces of the Venetian canals. Explore part of the Grand Canal as well as some other hidden minor waterways. The gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Your gondolier will indicate the seating arrangements to balance the boat and you may not be seated next to your travel companions. Though you may envision the gondolier singing to you, there will only be a musician aboard one of the boats in your fleet of several different gondolas.

Pick-up details to be advised locally. Approximate tour duration is 30 minutes.

Day #13 01 Jan 2023 - 31 Mar 2025 $65.00
Gondola Ride Thumbnail

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather

Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather

Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather

Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

ITALY: Books
Venice Is a Fish: A Sensual Guide by Tiziano Scarpa
Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias
Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes
Caesar: Life of a Colossus by Adrian Keith Goldsworthy
Italy for the Gourmet Traveler by Fred Plotkin
Medici: Godfathers of the Renaissance by Paul Strathern
A Day in the Life of Ancient Rome by Alberto Angela
The Adventures of Pinocchio by Carlo Collodi
Roma: The Novel of Ancient Rome by Steven Saylor

ITALY: Films
The Great Beauty (2013)
I Am Love (2010)
Under the Tuscan Sun (2003)
The Talented Mr. Ripley (1999)
Life is Beautiful (1997)
A Room with a View (1985)
La Dolce Vita (1960)
Three Coins in the Fountain (1954)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own.

Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day
Hotel porters and wait staff: Included

Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service.

Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option.

Slovenia - The Euro is the currency of Slovenia.

Croatia - The Euro is the currency of Croatia.

Montenegro - The Euro is the currency of Montenegro.

Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.

Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.

Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods.

Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays.

Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available.

Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales.

Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome.

Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites.

Local Emergency Phone Numbers
Italy
  • Ambulance/Medical: 118
  • Fire: 115
  • Police: 112

Slovenia
  • General Emergency: 112

Croatia
  • General Emergency: 112

Montenegro
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Bosnia and Herzegovina
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Languages
Italy - Italian is the local language. English is generally spoken in tourist areas.

Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some.

Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas.

Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas.

Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

Italy - The voltage used is 220 volts.

Slovenia - The voltage used is 220 volts.

Croatia - The voltage used is 220 volts.

Montenegro - The voltage used is 220 volts.

Bosnia and Herzegovina - The voltage used is 220 volts.

Code of Conduct
Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.

Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink.

Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices.

Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed.

Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint.

Meals & Dietary Requests
Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed.

Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.

Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - Italy

Holidays 2024

Jan 1: New Year's Day
Jan 6: Epiphany
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin Mary / Ferragosto
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day


Holidays 2025

Jan 1: New Year's Day
Jan 6: Epiphany
Apr 9: Easter Sunday
Apr 20: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:

Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus)
Catania: Feb 3-5; Aug 17 (St. Agatha)
Sorrento: Feb 14 (St. Antoninus)
Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus)
Como: Apr 2; Aug 31 (St. Abbondio)
Ragusa: Apr 23 (St. George)
Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day)
Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta)
Baveno: Jun 19 (Sts. Gervasius & Protasius)
Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna)
Florence, Genoa & Turin: Jun 24 (St John the Baptist)
Amalfi: Jun 27; Nov 30 (St. Andrew)
Rome: Jun 29 (St. Peter & Paul)
Siena: Jul 2 & Aug 16, Palio horserace
Taormina: Jul 8-9 (St. Pancras)
Palermo: Jul 15 (St. Rosalia)
Santa Margherita Ligure: July 20 (St. Margaret of Antiochia)
Lecce: Aug 26 (St. Orontius)
Naples: Sep 19 (St. Gennaro)
Bologna: Oct 4 (St. Petronius)
Trieste: Nov 3 (St. Giusto)
Montecatini: Dec 4 (St. Barbara)
Bari: Dec 6, May 7-9 (St. Nicholas)
Milan & Stresa: Dec 7 (St. Ambrose)
Siracusa: Dec 13 (St. Lucy)

Holidays - Slovenia

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Feb 8: Prešeren Day
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1: Labor Day/May Day
May 2: Labor Day Holiday
May 19: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1-2: New Year's Day, observed
Feb 8: Prešeren Day
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1-2: Labor Day/May Day, observed
Jun 8: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays - Croatia

Holidays 2024

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Mar 31: Easter
Apr 1: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
May 30: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays 2025

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Apr 20: Easter
Apr 21: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
Jun 19: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays - Montenegro

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
May 1: Labor Day
May 2: Labor Day Holiday
May 3: Orthodox Good Friday
May 5: Orthodox Easter Sunday
May 6: Orthodox Easter Monday
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Holiday
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
Apr 18: Orthodox Good Friday
Apr 20: Orthodox Easter Sunday
Apr 21: Orthodox Easter Monday
May 1: Labor Day
May 2: Labor Day Second Day
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Second Day
Jul 15: Sovereignty Day Of Montenegro (observed)
Dec 31: New Year's Eve

Holidays - Bosnia & Herzegovina

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Apr 7: Good Friday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 10: End of Ramadan
May 1: Labor Day
May 2: Labor Day Holiday
May 9: Victory Day
Jun 17: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: Second Day of New Year's Day
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Mar 31: End of Ramadan
Apr 18: Good Friday
Apr 20: Easter Sunday
Apr 21: Easter Monday
May 1: Labor Day
May 2: Labor Holiday Second Day
May 9: Victory Day
Jun 7: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Papal Audiences, Vatican City - Italy
General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.

Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket.

New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change.

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather

Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather

Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather

Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

ITALY: Books
Venice Is a Fish: A Sensual Guide by Tiziano Scarpa
Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias
Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes
Caesar: Life of a Colossus by Adrian Keith Goldsworthy
Italy for the Gourmet Traveler by Fred Plotkin
Medici: Godfathers of the Renaissance by Paul Strathern
A Day in the Life of Ancient Rome by Alberto Angela
The Adventures of Pinocchio by Carlo Collodi
Roma: The Novel of Ancient Rome by Steven Saylor

ITALY: Films
The Great Beauty (2013)
I Am Love (2010)
Under the Tuscan Sun (2003)
The Talented Mr. Ripley (1999)
Life is Beautiful (1997)
A Room with a View (1985)
La Dolce Vita (1960)
Three Coins in the Fountain (1954)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own.

Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day
Hotel porters and wait staff: Included

Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service.

Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option.

Slovenia - The Euro is the currency of Slovenia.

Croatia - The Euro is the currency of Croatia.

Montenegro - The Euro is the currency of Montenegro.

Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.

Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.

Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods.

Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays.

Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available.

Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales.

Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome.

Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites.

Local Emergency Phone Numbers
Italy
  • Ambulance/Medical: 118
  • Fire: 115
  • Police: 112

Slovenia
  • General Emergency: 112

Croatia
  • General Emergency: 112

Montenegro
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Bosnia and Herzegovina
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Languages
Italy - Italian is the local language. English is generally spoken in tourist areas.

Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some.

Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas.

Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas.

Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

Italy - The voltage used is 220 volts.

Slovenia - The voltage used is 220 volts.

Croatia - The voltage used is 220 volts.

Montenegro - The voltage used is 220 volts.

Bosnia and Herzegovina - The voltage used is 220 volts.

Code of Conduct
Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.

Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink.

Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices.

Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed.

Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint.

Meals & Dietary Requests
Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed.

Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.

Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - Italy

Holidays 2024

Jan 1: New Year's Day
Jan 6: Epiphany
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin Mary / Ferragosto
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day


Holidays 2025

Jan 1: New Year's Day
Jan 6: Epiphany
Apr 9: Easter Sunday
Apr 20: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:

Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus)
Catania: Feb 3-5; Aug 17 (St. Agatha)
Sorrento: Feb 14 (St. Antoninus)
Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus)
Como: Apr 2; Aug 31 (St. Abbondio)
Ragusa: Apr 23 (St. George)
Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day)
Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta)
Baveno: Jun 19 (Sts. Gervasius & Protasius)
Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna)
Florence, Genoa & Turin: Jun 24 (St John the Baptist)
Amalfi: Jun 27; Nov 30 (St. Andrew)
Rome: Jun 29 (St. Peter & Paul)
Siena: Jul 2 & Aug 16, Palio horserace
Taormina: Jul 8-9 (St. Pancras)
Palermo: Jul 15 (St. Rosalia)
Santa Margherita Ligure: July 20 (St. Margaret of Antiochia)
Lecce: Aug 26 (St. Orontius)
Naples: Sep 19 (St. Gennaro)
Bologna: Oct 4 (St. Petronius)
Trieste: Nov 3 (St. Giusto)
Montecatini: Dec 4 (St. Barbara)
Bari: Dec 6, May 7-9 (St. Nicholas)
Milan & Stresa: Dec 7 (St. Ambrose)
Siracusa: Dec 13 (St. Lucy)

Holidays - Slovenia

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Feb 8: Prešeren Day
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1: Labor Day/May Day
May 2: Labor Day Holiday
May 19: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1-2: New Year's Day, observed
Feb 8: Prešeren Day
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1-2: Labor Day/May Day, observed
Jun 8: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays - Croatia

Holidays 2024

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Mar 31: Easter
Apr 1: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
May 30: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays 2025

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Apr 20: Easter
Apr 21: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
Jun 19: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays - Montenegro

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
May 1: Labor Day
May 2: Labor Day Holiday
May 3: Orthodox Good Friday
May 5: Orthodox Easter Sunday
May 6: Orthodox Easter Monday
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Holiday
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
Apr 18: Orthodox Good Friday
Apr 20: Orthodox Easter Sunday
Apr 21: Orthodox Easter Monday
May 1: Labor Day
May 2: Labor Day Second Day
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Second Day
Jul 15: Sovereignty Day Of Montenegro (observed)
Dec 31: New Year's Eve

Holidays - Bosnia & Herzegovina

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Apr 7: Good Friday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 10: End of Ramadan
May 1: Labor Day
May 2: Labor Day Holiday
May 9: Victory Day
Jun 17: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: Second Day of New Year's Day
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Mar 31: End of Ramadan
Apr 18: Good Friday
Apr 20: Easter Sunday
Apr 21: Easter Monday
May 1: Labor Day
May 2: Labor Holiday Second Day
May 9: Victory Day
Jun 7: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Papal Audiences, Vatican City - Italy
General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.

Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket.

New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change.

Know Before You Go
Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones.
Getting Ready to Go
Passports and Visas
It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.

Traveling with Friends or Family?
If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display.

Trip Preparation
A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks.

Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html.

Travel Protection
Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/.

Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/.

This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel.

Mobile Phones
Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype.

Making Telephone Calls from One Country to Another
When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally).

Example:
To dial the following number in Germany (as listed on your voucher): +(49) 0555-555
From USA or your US cell phone: 011-49-555-555
From another country in Europe: 00-49-555-555
From a German phone within Germany: 0555-555


WiFi Access
WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries.

Staying Healthy While Traveling
All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.

There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.

  • Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
  • Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
  • If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
  • Wash your hands regularly and carry hand sanitizer.
  • Where appropriate, pack sunscreen and insect repellent (for both active and warm destinations).
  • You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.


Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Consideration for Tour Participants (Escorted Tours)
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
  • Refrain from wearing colognes, perfumes and/or personal products containing excessive fragrance in respect for other guests who may be allergic
  • Avoid smoking cigarettes, e-cigarettes or cigars in the vicinity of other tour members, including in outdoor areas where smoking may be permitted but may still affect other tour participants
  • No Smoking of any kind (medical or recreational) is allowed on any transportation that is exclusively provided by Gate 1. This includes e-cigarettes, e-cigars or any other smoking device. Furthermore, some countries heavily regulate the public use and possession of cigarettes (including e-cigarettes and vape pens) which could include their complete ban. Please check the regulation for the destinations you plan on traveling to prior to departure.
  • Avoid attire with political or religious messages that may offend other travelers
  • Respect your fellow passengers. Guests come from all walks of life and varied lifestyles. Please refrain from topics of conversation which might cause offense, such as religion and politics
  • Refrain from conversation or talking on mobile phones while commentary is in progress
  • Respect the mandatory seat rotation policy on the coach
  • Make use of the available hand sanitizer on the coach to support a healthy environment
  • Seek approval before taking photographs of other tour participants
  • Respect tour departures times to avoid delay and loss of sightseeing opportunities

Climate & Clothing
Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. The months of October through March are considered rainy season in Venice, leading to high tides and occasionally waters reaching pedestrian areas. We suggest including a rain jacket and boots on your packing list. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Italy Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#italy-weather

Slovenia - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Slovenia Average Temperatures:https://www.gate1travel.com/weather/europe/default.aspx#slovenia-weather

Croatia - Spring and Autumn: 40–65°F; Summer: 65–85°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Croatia Average Temperatures: https://www.gate1travel.com/weather/europe/default.aspx#croatia-weather

Montenegro - Spring and Autumn: 50–65°F; Summer: 65–85°F; Winter: 40–50°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Bosnia and Herzegovina - Spring and Autumn: 50-60ºF; Summer: 60-70ºF; Winter: 30-40ºF. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

About Drones
Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones.

Book & Film Recommendations
Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations.

ITALY: Books
Venice Is a Fish: A Sensual Guide by Tiziano Scarpa
Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias
Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes
Caesar: Life of a Colossus by Adrian Keith Goldsworthy
Italy for the Gourmet Traveler by Fred Plotkin
Medici: Godfathers of the Renaissance by Paul Strathern
A Day in the Life of Ancient Rome by Alberto Angela
The Adventures of Pinocchio by Carlo Collodi
Roma: The Novel of Ancient Rome by Steven Saylor

ITALY: Films
The Great Beauty (2013)
I Am Love (2010)
Under the Tuscan Sun (2003)
The Talented Mr. Ripley (1999)
Life is Beautiful (1997)
A Room with a View (1985)
La Dolce Vita (1960)
Three Coins in the Fountain (1954)

Preparing for Your Trip
Reconfirming Flights
It is not necessary to call your airline to reconfirm your flights. However, we do recommend that you check your airline’s website 24 hours prior to your flight to ensure that your flights remain on schedule and that flight times are unchanged.

Seat Assignments
As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus.

Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a “Gate 1 Travel Airfare”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters "TSA PRE" printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Gate 1 cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA's PreCheck® program. Global Entry members may also enjoy expedited customs processing.

Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.

Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.

E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline "Record Locator" and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.

Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.

Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you've checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you've completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.

Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.

Flight Services
Avoiding Jet Lag
In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.

Airline Food
Unless you are a first or business class passenger, you will likely be treated to a pretty mediocre culinary experience. Reasons for this range from airline budget constraints to the logistics of high altitudes, low humidity and air pressure which tend to desensitize taste buds. Small galleys, tiny ovens and precooked food, plus previously mentioned cost-cuts in order to keep airfares as low as possible, add to some often pretty poor fare. Our suggestion is to stick to simple options, carry a few granola bars, and don't expect this to be your best dining experience.

Premium Economy or Business Class
Service may not be available on all flights or aircraft types, and therefore some flights within an itinerary may not include Premium Economy or Business Class seating. This includes, for example, some US domestic connections and/or short haul flights abroad. When service is not available, you will be accommodated in the best alternative class of service and seating. Please check your operating airline to determine the extra services you may receive.

US Customs & Immigration for Return Flights
In most cases, passengers with return flights that include a connection in the US will need to complete customs and immigration formalities in their first port of entry, requiring them to collect their luggage and check-in for their onward flight. However, there are some exceptions: certain airports in Canada and Ireland (Dublin), allow US Immigration formalities to be completed in the overseas airport at the gate area.

Foreign Domestic Flights
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in your travel documents, you will receive those tickets at your destination from our local representative.

What to do if You Need Assistance

Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

Emergency Assistance
The Gate 1 emergency line is available 24 hours a day, 7 days a week. Call: 800 682-3333 or 215 572-7676. From overseas, call: 001 215 572-7676. Outside office hours, listen to the prompts, then press 3. You will speak immediately with a representative, or you may be asked to leave a detailed message including your name, your booking number, and most importantly the telephone number where you can be reached. Your message will be forwarded immediately to a representative who will contact you at the telephone number provided.

Last Minute Schedule Changes & Flight Delays
On the day of travel, check the flight schedule and advise Gate 1 by phone, 800 682-3333 or 215 572-7676, of any significant changes that might affect your arrival transfer or hotel reservation. Gate 1 cannot be held responsible for affected land services, including arrival and/or departure transfers should flights be changed without our knowledge. Gate 1 will make every effort to inform passengers of schedule changes and cannot be held responsible for changes in routing and/or the number of stops in the itinerary. Nor will Gate 1 provide compensation for changes or cancellations implemented by an airline.

Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a "no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense. Once your alternative arrangements have been confirmed, please contact Gate 1 with your new flight details.

Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it's the airline's responsibility to make alternate arrangements on your behalf as Gate 1 has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.

Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.

Arrival & Departure
Arrival Procedures
Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative.

Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip.

What To Do When Your Flight Is Delayed
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.

Departure Procedures
If your program includes departure transfers, instructions will be stated on your voucher or provided locally.

Transfers
Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own.

Venice Airport Link Shared Water Taxi Transfers (Hotel to Airport) - The departure time & location of your transfer will be advised at least 24 hours prior to your departure. If you do not receive this information by that time, please call the Local Phone number provided on your voucher. Please be at the mooring location indicated at least 5 minutes prior to pick up time. Your pre-paid voucher is valid only for the Airport Link water taxi operated by BUCINTORO and only for the date indicated on your voucher and time communicated locally. Your pre-paid Gate 1 voucher is NOT valid for any other water taxi. Upon arrival at the airport, it will be necessary to walk approximately half a mile, with your luggage, from the dock to the terminal.

About Your Accommodations
Hotels
Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center.

Hotel Check-in/ Check-out
Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

Venice City Tax - The authorities of Venice apply a city tax on all hotels. The tax requires a contribution of Euro 3.50 per person per night for a 3 star hotel, Euro 4.50 per person per night for 4 star hotels and Euro 5 per person per night for a 5 star hotel. It will be charged and collected by your hotel and is payable in cash only. We regret that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Tour Manager who is able to pay directly to the hotel on your behalf. Please note that our hotel ratings may differ from official star ratings which determine the tax level.

At Your Destination
Eco & Sustainable Tourism
We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.

Gratuities
Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.

Suggested Tipping: Escorted Tours

Tour Manager (Coordinator; may or may not act as a guide): US $10 per person per day
Driver (Provides chauffeur services and limited assistance with luggage): US $5 per person per day, US $3 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $5 per person per day of sightseeing, US $3 per half day
Hotel porters and wait staff: Included

Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service.

Slovenia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Croatia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.

Montenegro - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.

Bosnia and Herzegovina - Gratuities are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge.

About Your Sightseeing
To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list.

Land Only Passengers (Escorted Tours)
Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents.

Purchasing Tours Locally
On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional

Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses

Currency
We suggest getting a small amount of currency for the first country you're visiting before you depart (except India). It is a good idea to carry a chart with you to help you convert dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash, please note that exchange at banks is typically more favorable than at hotels or exchange bureaus. However, bank hours are limited to Mondays through Fridays and sometimes only morning hours on those days. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller. In many destinations (except Western Europe), we suggest to bring between $50 to $100 in $1 bills which may be used to pay gratuities.

Italy - The Euro is the currency of Italy. Italian bank opening hours are typically Monday through Friday, 9am to 1pm depending on the bank. Most Italian banks do not offer exchange service. For this reason, it is strongly recommended to acquire a small amount of Euros prior to arriving. ATM machines are a better option.

Slovenia - The Euro is the currency of Slovenia.

Croatia - The Euro is the currency of Croatia.

Montenegro - The Euro is the currency of Montenegro.

Bosnia and Herzegovina - The convertible mark is the currency of Bosnia. Bank opening hours are typically Monday through Friday, 8 am to 7 pm and Saturday from 8 am to 1 pm. ATM machines can be found in both large and small cities.

Credit Cards
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.

While most US-issued credit cards have the embedded microprocessor chip, there are still some that have the magnetic-strip technology. The "chip-and-PIN" cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don't accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.

Shopping
Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.

We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies.

While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!

About Tax-Free Shopping
Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application.

U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.

Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.

Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.

Slovenia - Local specialties include bobbin lace, crystal, glassware, and wine. Business hours are Monday to Friday, 8 a.m. - 8 p.m., and Saturday 8 a.m. - 3 p.m. A value-added tax is now added to the purchase price of most goods.

Croatia - For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9 a.m. to 8 p.m., with shorter hours on Saturdays.

Montenegro - Both boutiques and open markets abound in Montenegro. For local flavor, look for wine, jewelry, and paintings by regional artists. Fine clothing and accessories by Italian designers are also widely available.

Bosnia and Herzegovina - Favorite items to buy in Bosnia include woodcarvings, ceramics, brass coffee-pots, handmade carpets, woolen items, wines, folk-art, tapestries, embroidery and leather pieces. Stores open early in the morning and remain open until 8:00 pm, while shopping centres are open until 10:00 pm.

Your Safety is Very Important
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit.

It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:

  • Always use seat belts (if provided)
  • Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
  • Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
  • Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
  • When possible we suggest traveling in pairs or groups when moving about independently
  • Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
  • Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
  • Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
  • Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
  • While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.

Tourist Street Scams
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:

  • Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
  • Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
  • Use only official taxis and check the change you receive from all taxi drivers and vendors;
  • Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
  • Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
  • Don’t tip beggars;
  • Wear the shoulder strap of your bag across your chest;
  • Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
  • ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
  • If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.


Caution: Tours of the Forum & Colosseum, Rome - Please note that there have been reports of street vendors wearing Gate 1 Travel identification tags who offer tours of the Colosseum in Rome. These vendors are not employed by Gate 1 and are in no way affiliated with the company. Gate 1 tours are offered only for purchase in advance of your trip to Italy, or locally by your Tour Manager. Passengers traveling independently are recommended to purchase their tours through official vendors and to avoid street sales.

Security at Major Sites - Please expect longer wait times at major sightseeing locations due to heightened security restrictions. These locations include, but are not limited to, the San Marco Basilica in Venice, the Accademia in Florence, and the Colosseum & Vatican in Rome.

Bags of any kind are no longer allowed inside the San Marco Basilica and large bags/backpacks are restricted from the Colosseum. We suggest you to carry only necessary items (i.e. wallet, cell phone, camera) safely on your body and leave all other valuables in the hotel room safe when visiting these sites.

Local Emergency Phone Numbers
Italy
  • Ambulance/Medical: 118
  • Fire: 115
  • Police: 112

Slovenia
  • General Emergency: 112

Croatia
  • General Emergency: 112

Montenegro
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Bosnia and Herzegovina
  • Ambulance: 94
  • Fire: 93
  • Police: 92

Languages
Italy - Italian is the local language. English is generally spoken in tourist areas.

Slovenia - Slovene is the local language. Croatian, Serbian, German, English, and Italian are also spoken by some.

Croatia - Croatian is the local language. Italian and limited English are generally spoken in tourist areas.

Montenegro - Montenegrin and Serbian are the local languages. Limited English is generally spoken in tourist areas.

Bosnia and Herzegovina - Bosnian, Serbian, and Croatian are the local languages. Limited English is also spoken in tourist areas.

Electricity
Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.

Italy - The voltage used is 220 volts.

Slovenia - The voltage used is 220 volts.

Croatia - The voltage used is 220 volts.

Montenegro - The voltage used is 220 volts.

Bosnia and Herzegovina - The voltage used is 220 volts.

Code of Conduct
Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.

Slovenia - Dress should be casual, but conservative, except at formal dinners and upscale hotels or restaurants. At restaurants, bread will often be brought and charged even if not requested. This is customary and should not be disputed. Slovenes are known for their friendliness and hospitality to foreigners and even new acquaintances may offer a drink.

Croatia - Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices.

Montenegro - Shaking hands is a standard form of greeting. Normal courtesies should be observed.

Bosnia and Herzegovina - Shaking hands is a standard form of greeting, and Bosnians are known to be especially friendly to visitors. Normal courtesies should be observed. When the subject of ethnic or political conflict arises, it is best to simply listen to the speaker's viewpoint.

Meals & Dietary Requests
Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed.

Montenegro - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.

Bosnia and Herzegovina - Bosnian cuisine is influenced by Turkish and Mediterranean cuisines. Traditional foods include Cevapi, Burek, Begova Corba, Klepe, Dolma, and Bosanski Lonac. Bosnian coffee is the preferred beverage. Alcoholic drinks include Rakia, local wine & beer. While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and raw fruits and vegetables. Tap water is safe to drink. Bosnian mealtimes are as follows: lunch is from 2:00-3:00 pm and dinner from 8:00-9:00 pm, even later during the Summer.

Holidays
On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants.

Holidays - Italy

Holidays 2024

Jan 1: New Year's Day
Jan 6: Epiphany
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin Mary / Ferragosto
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day


Holidays 2025

Jan 1: New Year's Day
Jan 6: Epiphany
Apr 9: Easter Sunday
Apr 20: Easter Monday
Apr 25: Liberation Day
May 1: Labor Day
Jun 2: Republic Day
Aug 15: Assumption of the Virgin
Nov 1: All Saints Day
Dec 8: Immaculate Conception
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:

Parma: Jan 13-14 (St. Hilary of Poitiers), Aug 16-17 (St. Roch) & May 5 (St. Honoratus)
Catania: Feb 3-5; Aug 17 (St. Agatha)
Sorrento: Feb 14 (St. Antoninus)
Agrigento: Feb 25 (St. Gerland) & Jun 18 (St. Calogerus)
Como: Apr 2; Aug 31 (St. Abbondio)
Ragusa: Apr 23 (St. George)
Venice: Apr 25 (St. Mark) & Nov 11 (St. Martin's Day)
Treviso: Apr 27 (St. Liberalis) & Mar 27; Aug 1; Aug 22 (St. Augusta)
Baveno: Jun 19 (Sts. Gervasius & Protasius)
Matera: Jun 20 (St. John) & Jul 2 (St. Madonna della Bruna)
Florence, Genoa & Turin: Jun 24 (St John the Baptist)
Amalfi: Jun 27; Nov 30 (St. Andrew)
Rome: Jun 29 (St. Peter & Paul)
Siena: Jul 2 & Aug 16, Palio horserace
Taormina: Jul 8-9 (St. Pancras)
Palermo: Jul 15 (St. Rosalia)
Santa Margherita Ligure: July 20 (St. Margaret of Antiochia)
Lecce: Aug 26 (St. Orontius)
Naples: Sep 19 (St. Gennaro)
Bologna: Oct 4 (St. Petronius)
Trieste: Nov 3 (St. Giusto)
Montecatini: Dec 4 (St. Barbara)
Bari: Dec 6, May 7-9 (St. Nicholas)
Milan & Stresa: Dec 7 (St. Ambrose)
Siracusa: Dec 13 (St. Lucy)

Holidays - Slovenia

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Feb 8: Prešeren Day
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1: Labor Day/May Day
May 2: Labor Day Holiday
May 19: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1-2: New Year's Day, observed
Feb 8: Prešeren Day
Apr 20: Easter Sunday
Apr 21: Easter Monday
Apr 27: Day of Uprising Against Occupation
May 1-2: Labor Day/May Day, observed
Jun 8: Whit Sunday
Aug 15: Assumption of Mary
Oct 31: Reformation Day
Nov 1: Remembrance Day
Dec 25: Christmas Day
Dec 26: Independence and Unity Day
Dec 31: New Year's Eve

Holidays - Croatia

Holidays 2024

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Mar 31: Easter
Apr 1: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
May 30: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays 2025

Jan 1: New Year's Day
Jan 6: Feast of the Epiphany
Apr 20: Easter
Apr 21: Easter Monday
May 1: Labor Day/May Day
May 30: Statehood Day
Jun 19: Corpus Christi
Jun 22: Day of Anti-Fascist Struggle
Jun 25: Independence Day
Aug 5: Victory Day
Aug 15: Feast of the Assumption
Nov 1: All Saints' Day
Nov 18: Remembrance Day
Dec 25: Christmas Day
Dec 26: St. Stephen's Day

Holidays - Montenegro

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
May 1: Labor Day
May 2: Labor Day Holiday
May 3: Orthodox Good Friday
May 5: Orthodox Easter Sunday
May 6: Orthodox Easter Monday
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Holiday
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: New Year's Day Holiday
Jan 7: Orthodox Christmas Day
Jan 8: Orthodox Christmas Holiday
Apr 18: Orthodox Good Friday
Apr 20: Orthodox Easter Sunday
Apr 21: Orthodox Easter Monday
May 1: Labor Day
May 2: Labor Day Second Day
May 21: Independence Day
May 22: Independence Day Holiday
Jul 13: Sovereignty Day Of Montenegro
Jul 14: Sovereignty Day Of Montenegro Second Day
Jul 15: Sovereignty Day Of Montenegro (observed)
Dec 31: New Year's Eve

Holidays - Bosnia & Herzegovina

Holidays 2024

Jan 1: New Year's Day
Jan 2: New Year Holiday
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Apr 7: Good Friday
Mar 31: Easter Sunday
Apr 1: Easter Monday
Apr 10: End of Ramadan
May 1: Labor Day
May 2: Labor Day Holiday
May 9: Victory Day
Jun 17: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Holidays 2025

Jan 1: New Year's Day
Jan 2: Second Day of New Year's Day
Jan 7: Orthodox Christmas Day
Mar 1: Independence Day
Mar 31: End of Ramadan
Apr 18: Good Friday
Apr 20: Easter Sunday
Apr 21: Easter Monday
May 1: Labor Day
May 2: Labor Holiday Second Day
May 9: Victory Day
Jun 7: Feast of the Sacrifice
Nov 1: All Saints' Day
Nov 21: Dayton Peace Agreement Day
Nov 25: Statehood Day
Dec 25: Christmas Day
Dec 31: New Year's Eve

Papal Audiences, Vatican City - Italy
General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.

Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to wear a tie and jacket.

New Venice Visitor Tax Regulation - It was recently announced that the city of Venice will be implementing an entrance tax of 10 Euros per person for tourists visiting the city for the day. In most cases, the tax will be included in the cost of the transportation to access the city center, including cruise, taxi, or public transportation. However, there may be instances where visitors will need to pay the tax upon arrival. We regret that we are currently unable to collect this tax in advance. Due to the uncertainty of this new regulation the information above is subject to change.

11 Day Affordable Croatia & Slovenia, December 2023
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Wow what a fantastic trip and to think that this time last week we were in Ljubljana, Slovenia. Thank you for asking! I loved traveling during the holiday-no crowds, less congestion at all the sights and perfect weather. We had such a busy schedule and definitely got to see as much as we could pack into our 11-day trip. Definitely we will travel again during the holidays with Gate 1. The food was fantastic and plentiful, we actually did not eat out much because we were treated to such wonderful buffets in the morning and on occasion some evenings. We added all the extras. It really made the difference as we were able to visit the extra country Montenegro, visit the Istrian peninsula, as well as participate in the Croatian and Slovenia dinners with entertainment. I cannot 'rave' enough about our guide Damjan. He was so knowledgeable (being a former social studies teacher) as he was able to give us intricate details about the history of former Yugoslavia, the new countries, the social systems as well as the economics of the various countries such as who uses euros, current and past lifestyles of the Croats, Slovenians and Montenegrins ect. He also had a wealth of knowledge about the other countries and peoples of the Balkans. The hotel accommodations were spectacular with us being put up in (often) 5-star hotels due to the off season. Like I indicated before, the off season was an overall better time to travel, less congestion at sights which meant we got 1st class service and all the attention, less wait time at the border to Montenego(-none actually) and overall, less hurried leisurely time spent on the planned itinerary.

Pamela R.
12 Day Albania, Montenegro, Croatia & Slovenia, October 2023
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We recently returned from a spectacular trip to Albania, Montenegro, Croatia and Slovenia. Our tour manager, Primož, did an exceptional job of keeping us organized, safe and engaged as we learned a ton about the region's history, culture and natural beauty. The trip was put together in such a way that each day brought opportunities to visit fascinating places, see new landscapes and try special foods. The guides who met us in each city were well-informed and entertaining, and I was especially impressed with the woman who walked us through Split, Croatia. Our visit to Plitvice Lakes National Park, Croatia, stands out as the most memorable part of a truly unique travel experience. Thank you for the great adventure!

Rachel C.
13 Day Affordable Croatia & Slovenia with Venice, October 2023
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Excellent. Kristijian was the best tour guide ever! Knowledgeable, courteous, personable, prompt, thoughtful, considerate. He was careful to follow up the rear of the tour group when we had a local guide in a city. This ensured that no one got lost or left the group. He posted the rotation schedule for the bus every day and that worked perfectly!. He posted the daily schedule and repeated instructions multiple times so that there was no confusion. This was especially helpful with our group because we had a fairly large number of travelers for whom English was not their first language. We honestly cannot praise him enough!

George A.
12 Day Albania, Montenegro, Croatia & Slovenia, October 2023
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I want to express my gratitude for the wonderful service we received from your tour manager, Eronida (Enida), on our trip to Albania, Montenegro, Croatia, and Slovenia. Enida was kind, and supportive throughout the tour. She really did more than expected to ensure we had a lot of fun and a great time. Enida was prepared to answer our questions, share her views, and assist us. She was also highly organized and efficient, making sure that everything ran smoothly and on time, no hiccups! Thankfully, we had a great group of fellow loyal G1 travelers, so we did not have any issues, we all got along wonderfully. She was a great leader and a wonderful ambassador for your company and the countries we visited. Enida was not just our tour manager, but also our fast friend. She showed us beauty, culture, and history, sharing relevant information and answering our curious, sometimes silly, questions. She made sure that we were happy and comfortable in every place we visited. She also added humor to our trip, making it more enjoyable and relaxed! We all loved Enida! Her commitment to showing us the region and creating an environment that everyone loved was truly a work of art. Nida has the personality to connect with everyone on their level (as we had a range of travelers on the trip, some elderly, and some of us with high energy wanting to do and see as much as we could) and she took her time to get to know us all. She has the keen ability to meet travelers where they are, adjust her style and make everyone feel welcomed and at home. I cannot forget to compliment our amazing driver Jelco (we called him Mr. Wish) who was wonderful, kind, and was always prompt, kept the bus clean, at the perfect temperature and always greeted us with a big smile! As a 13-time Gate 1 traveler, Enida was the best guide I have had. All of them were wonderful in their unique way (which is why I keep coming back and will continue to do so) but Nida and Jelco were a great team and are gems among the G1 best. I would love to travel with both of them again on another trip in the region.

Vonita S.
Dalmatian Isles, Croatia & Slovenia, October 2023
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I would just like to say what a great time my wife and I had on this tour. The scenery was beautiful and the towns were very interesting to explore. My grandparents were from Slovenia, so seeing this area was very meaningful. All of the local guides were very good and entertaining. The only suggestion I would have is to spend a night in Ljubljana. The time there was too short to see everything the town has to offer. All of your tour managers are very knowledgeable, great with people, very helpful, and want everyone to have a great time. But Jelena was far above any other tour manager we have ever had. It is very obvious the she has a great time doing these tours and that energy really spreads to everyone in the group. She really cares about everyone and wants to do everything she can to make it the best tour they ever had. She also spent far more free time with us than any other manager. She would let us know when she was going into town so that we could have a drink before dinner and then would show us places to eat. This was great because it gave us additional time to learn more about the countries. She was also always providing us with produce grown in the area, food made in the areas, and local drinks to keep us hydrated. The thing that I enjoyed the most was the humor she brought to the tour. She told the serious side to the culture but then also included the humorous side. But then as I said before, her joyful personality really made the tour special. Jelena is truly a great tour manager but also a great representative for Gate 1.

James B.
11 Day Affordable Croatia & Slovenia, October 2023
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Our trip to Croatia, Slovenia, and Montenegro was most enjoyable. The tour manager Tina Nahmijas was superb, excelling in every aspect of her duties and responsibilities. Besides, she was very professional, knowledgeable, candid, and friendly. The driver, Igor, also made every effort to keep us safe and secure. Overall, it was such a great trip that it has reinforced our desire to continue planning more trips with Gate1.

Shivaji S.
8 Day Croatian Islands Walking Tour, October 2023
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My trip to Croatia was wonderful and I just wanted to say that both the guides were OUTSTANDING. The guides make the whole experience. Traveling solo is hard but knowing the guides are well informed about the areas and so organized makes it so much easier.

Michelle B.
13 Day Affordable Croatia & Slovenia with Venice, October 2023
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Our trip was exceptional! Our guide for Croatia/Slovenia/Montenegro/Italy was a young woman by the name of TENA. Well-versed, knowledgeable, engaging and lively! I would not hesitate to travel with her again. This was our first Gate 1 adventure, and we had no idea how immersed we would be on this tour. Congratulations to your company for putting together a wonderful trip and great value for cost! Will be looking forward to more Gate1 adventures in the future!

John E.
8 Day Croatian Islands Walking Tour, September 2023
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The walking tour of Croatia was amazing! Our guides Ivan and Mate were fabulous, funny, fit, and friendly. I travelled with my son, one of my childhood friends and her daughter and we all loved the experience. We loved the surprise Olive Oil tasting at the beginning and all of the group meals. The hikes were challenging, but not too much so, with plenty of opportunities for breaks. Our little group of four added on two days in Split and two days in Dubrovnik which allowed us time to explore the cities, too. When we were in Korcula, we opted not to go on the hike to the Mljet park so that we could let some sore joints heal and spend a day immersing in the town. The hotels were well appointed and generally located in convenient areas. Unfortunately the Hotel Lapad is on a street that has been under construction for a while. Hopefully, the street and promenade will be completed in the next year or so. But that didn't stop us from enjoying our stay there. Each of the hotels on our trip were well appointed, had great staff, fabulous breakfast buffets, and were close to restaurants, beaches and historic sights. We also met some wonderful folks, shared contact information, and hope to travel with them again! I've told everyone that Croatia was my favorite European country thus far...the Adriatic Sea was gorgeous, the red tile roofs were classic, the history was all around us, and the people were so friendly.

Julie H.
8 Day Croatian Islands Walking Tour, September 2023
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Our trip was wonderful. We fell in love with Croatia and our two walking guides, Ivan and Mate. The walking and hiking were wonderful. I would prefer more trail hiking. Some of our walking was on roads, but nevertheless, lovely. I would say at least half of our group really were not hikers and by the last two days, these folks were done. Ivan was very patient and worked well with them. I cannot say enough about the great organization, care, accommodations, and patience of Ivan and Mate. Fantastic trip.

Katheryn S.
Dalmatian Isles, Croatia & Slovenia, September 2023
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The trip was more than I anticipated. Elvis, our tour guide, was exceptional and shared so much history and his local knowledge. I would highly recommend this trip.

Aileen D.
8 Day Croatian Islands Walking Tour, September 2023
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In a word, AMAZING. Our hikes, the islands, meals, special tastings and the guides were incredible!

Mary H.
14 Day Croatia, Bosnia & Slovenia with Venice, September 2023
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I had a wonderful time during my trip with Gate 1! Honestly, I had low expectations with organized tours due to my previous not ideal experience with a different tour company. My experience with Gate 1 is exceptional due to my excellent Tour Director Nikolina. She is a treasure to your company! She is very knowledgeable, considerate and prioritizes safety in all our activities. Our driver is also very professional and skilled. I normally prefer independent travel but because of the region I was visiting, I opted to take this organized tour and I'm delighted to find Gate 1 for this particular destination and the fact that I was traveling alone. I felt safe the whole time. The quality of the hotels we stayed in are also excellent! I would highly recommend Gate 1 and this particular destination because of Nikolina and Dali's team! I'd also like to commend the wonderful customer service experience regarding my trip. My husband was helping me arrange for this trip and when my flights were delayed, he was able to speak with someone and not a just a mere recording. We have always been able to talk to someone in customer service prior to the trip who were able to give us answers to our questions. Thank you for this wonderful experience!

Vilma P.
Dalmatian Isles, Croatia & Slovenia, September 2023
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I just returned from the Discovery Tour "14 Day Dalmatian Isles, Croatia & Slovenia". It was fabulous!! Jelena was probably the best tour manager I've ever had on any tour. Her kindness, knowledge of the area of our tour and management ability were excellent. It was a joy to have her guiding us on our journey. What a great trip!

Karen M.
12 Day Albania, Montenegro, Croatia & Slovenia, September 2023
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Our recent trip to Albania, Montenegro, Croatia and Slovenia was fantastic !! We, including our clients, enjoyed our tours very much. Pero, our tour Manager was very organized and calm the whole trip. Our driver was very careful and took us to the different countries with no issues and always on time. Our hotels and meals were great. It was one of the best trips we ever had. Thank you Gate 1 for showing us the world for Less!! Looking forward to our next trip.

Heidy C.
12 Day Serbia, Croatia & Slovenia, August 2023
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I just finished the survey for the recent 12 Day Serbia, Croatia, Slovenia trip we completed and just wanted to let you know what gem of an employee you have in Mario. There needed to be a category above excellent for me to check off in the survey when evaluating him. We knew we would see may beautiful sites and scenes during our vacation. Little did we know the true treasure of the trip would be having Mario as our Tour Manager. He was wonderfully organized, a joy to be around, and the care he took for us and the other travelers on the trip was obviously done very sincerely, and his kind heart showed at all times. I know many of the things he did were requirements of the job, so to speak. I also know there were numerous times he went above and beyond what the responsibilities of his position required. Thank you so much for assigning Mario to our vacation!

Lisa K.
12 Day Serbia, Croatia & Slovenia, August 2023
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Just want to mention our tour manager Mario. He is the most caring man I met who was a stranger to all of us. So knowledgeable, so nice and kind and who worked around the clock to make our large (40 people) group comfortable and happy. We really appreciated his efforts and will never forget him. Looking forward to new trips with Gate 1 Travel, hopefully with Mario.

Shelamis R.
11 Day Croatia & Slovenia with Venice, August 2023
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It was amazing! Croatia, Montenegro and Slovenia were absolutely beautiful! We enjoyed Royal Neptun Hotel very much! Food delicious, views were great! We hated to leave this place! It was a great start to our trip! I love to write and I hope to write a story about this trip!

Nancy R.
11 Day Croatia & Slovenia with Venice, August 2023
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Thank you for your email. Our trip was splendid! This was our first trans Atlantic trip, so naturally, we had apprehensions about details and logistics. Gate1 allayed our concerns at every turn, especially when I took ill on the last day and our return trip was delayed. We greatly appreciate the assistance we received with rescheduling our flights. Our tour manager, Jelena, went well beyond our expectations. Not only was Jelena knowledgeable about the places we visited (history, culture, food, humor, etc.), but she also offered sound advice regarding eating, shopping, and safety. The little extras she provided created a delightful element of fun. Our group was large (39!) but Jelena knew everyone by name, and pointed out details she knew were pertinent to specific individuals. Jelena sets a high bar for the tour managers of our future trips!

Mary S.
Dalmatian Isles, Croatia & Slovenia, August 2023
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My trip was great, despite the heat. I credit our tour manager, Nikola, who set s joyful tone that carried us through in great style. His upbeat energy and sense of humor, combined with sensitivity to the needs of individuals and of the group, made the experience seamless. I particularly appreciated his sharing his knowledge of the history and culture of the region with us. I travel to learn, after all, not just to be amused. And yet he was great at keeping us entertained as well. His terrific playlist made the bus rides seem short and painless. He went above and beyond, working long hours every day of the tour, to ensure that we all had a great experience.

Carolyn B.
Dalmatian Isles, Croatia & Slovenia, August 2023
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I am writing to commend tour director extraordinaire Nikola as not only an accomplished professional at his work, but also as a truly wonderful person. Nikola went out of his way every moment of each day to make us guests have the greatest and smoothest experience of beautiful Croatia, Slovenia, and northern Italy: Nikola's deep knowledge of the regions, their history, geopolitics and culture made for a phenomenally instructive two weeks. Nikola provided many treats along the routes. Nikola also took time from his personal off-the-clock time to show us additional sights, take us off beaten paths, and recommend activities and restaurants so that we could make the very most of each locality. Nikola possesses stellar interpersonal skills, which was evident in the fact that he was always alert to every group member's needs and went well above the call of duty to maximize everyone's happiness. Nikola is also a lot of fun, which bonded our group and had everyone enjoy the trip beyond our expectations. Thank you to Gate 1 for organizing such outstanding travels: I look forward to going on many more adventures with your company, and I now recommend Gate1Travel to my family and to all my friends around the world. Hats off and a zillion thanks to Nikola again!!!

Sophie M.
8 Day Croatian Islands Walking Tour, June 2023
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Very nice!

Jill W.
8 Day Croatian Islands Walking Tour, June 2023
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Outstanding

Brandee M.
12 Day Albania, Montenegro, Croatia & Slovenia, June 2023
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The 12 Day Albania, Montenegro, Croatia & Slovenia tour was great. We had a lot of fun with the numerous historical as well UNESCO protected sites. They're all eye openers for us that are now forever etched in our memories. We've also met interesting people with various background & challenges in life. We've learned that most of us in our life's stage have common goals...to go and see as many places as we can and to learn and enjoy the history, people, and culture of each one. With Nicola at the helm as our Tour Manager, his willingness to share his background knowledge in addition to his own personal experience while growing up in those places, made it all vivid & encompassing as we recreate them in our minds. His attention to details and making the group's safety as his primary concern made us all assured that we are in good hands. Again, kudos to Nicola for a job well done.

Walter S.
Dalmatian Isles, Croatia & Slovenia, May 2023
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My husband and I had a very memorable trip! It was like three vacations in one. First, Croatia and Montenegro along the beautiful Adriatic Coastline. The culture, history, food, and the people made the beautiful environment even more spectacular! Then Slovenia, mountains, clear waters, and birds singing all day was such surprise to us. It allowed us a breather between all the traveling in Croatia and the excitement of Venice, where we stayed an extra two days. That was well worth it! I know Gate1Travel cannot have any control on the weather but if you did, you were exemplary! We never had 16 days of the BEST weather ever!!! 70-80 clear skies, not one cloud and no humidity! We were so lucky. Our local guides were unbelievable and the best we could imagine. Everyone enlightened us and had such a spirited personality and lived and grew up in the location we visited. In Dubrovnik our guide showed us old pictures of her family on the street we were looking at. She explained how as a child she hid in the school during bombings but played nevertheless like a child would. Our guide Jon was from Slovenia and was very organized and kept all of us on schedule and was a support to all of us. He was funny in a very different way. He explained the Slovenian way, even if everything is fantastic on a tour, a Slovenian would say, "Not bad", but to the USA vacationers it would be "Excellent!" We went on this tour to join past friends we met in Southwest Asia on a Signature Gate1Travel tour which was THE BEST TOUR EVER! This tour was great too. Thank You as always for great memories. This was our 8th tour with Gate1 and still no regrets. We are going next to Japan! Keep doing what you are doing!

Vivian K.
6 Day Ljubljana Value Vacation, April 2023
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I have booked many trips with Gate 1 and they have all been well-organized and enjoyable. However, I have to let you know that this trip to Ljubljana was delightful. The hotel was centrally located and convenient to everything; the excursions were professional and enjoyable, and the quick 6-day length was perfect for touring this delightful small capital. I am so glad I received the email from you about this trip as I would never have considered Slovenia otherwise. What a wonderful trip this was! I highly recommend this tour to anyone looking to tour an undiscovered jewel of Europe!

Laura C.
12 Day Albania, Montenegro, Croatia & Slovenia, March 2023
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We had a wonderful trip to the Balkans! The group members were well traveled and well-behaved. On time and interesting travelers. The hotels were very good and all of the activities were well planned and perfectly implemented. Albania is an interesting country but may not have a mass appeal to tourists. As a tour operator myself, I was interested in assessing what the country has to offer in terms of tourism. Montenegro was mountainous and beautiful. We stayed at an amazing ski resort with a fantastic pool and spa. Croatia has long been a winner and we have done trips there. I liked being there in the off season when crowds were nowhere to be seen. Slovenia was enchanting. Bled is a gem and a great end point to the trip. In conclusion, the trip manager, Bine, was one of the best tour leaders I have ever known. Bine was patient, professional and incredibly knowledgeable. He seemed tireless and responded with great patience and care when group members fell ill. His knowledge of each of the Balkan countries was second to none. I will arrange a future group trip to this region mainly because of Bine. I look forward to working with him and Gate One to plan future trips. Thank you for planning such a wonderful itinerary.

Mary R.
12 Day Affordable Croatia & Slovenia, February 2023
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It was AWESOME! Duan, our tour manager was great: he's very knowledgeable & took good care of us. Regarding our destinations.... WOW!!! Croatia & Slovenia are AMAZING destinations!!! Both countries were very scenic: with breathtaking views & picturesque scenery & the most beautiful sunsets ??!! Of course, the overnight in Venice before the flight home was the "icing on the cake"! It was great to take another gondola ride esp. that it was the first gondola experience for my friend/travel buddy! Overall, this trip was another memorable experience! Thank you, GATE 1 for making this happen, esp. for making it affordable for us!! ?? Kudos to you.....Gate 1 Travel!

Grace C.
12 Day Albania, Montenegro, Croatia & Slovenia, November 2022
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I want to offer some comments about my recent trip to Albania, Montenegro, Croatia and Slovenia Tour, especially our guide, Pero. The tour was exceptional as I have indicated on the online evaluation. The trip itself was well planned and executed in a comfortable and pleasant manner. But the most impressive part of the entire experience for me was the manner in which Pero conducted himself AND the experience. He was kind and considerate to all of us, even though at the start he wasn't feeling his best. He went out of his way to make us feel secure and cared for. He is extremely knowledgeable and has a wonderful command of the English language. He shared not only his general knowledge but also his personal experiences throughout the regions we toured. He was very attentive to anyone who approached him, and I came to appreciate his gentle yet capable way of assisting people. I have been on several Gate 1 Tours around the world and have always found your guides to be competent , helpful and friendly. But I think Pero demonstrated EXCEPTIONAL knowledge and care for all of us. Please be sure to affirm him and his efforts and know if I were ever able to participate in another of his tours I would jump at the chance. He is a definite asset to your business and it was a pleasure for me to be part of his tour.

Robert L.
13 Day Affordable Croatia & Slovenia with Venice, November 2022
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I just want to say that my trip to Croatia/Slovenia was SO far beyond my expectations - it was just amazing. Now back in the United States I am just glowing with the memories of all the things I saw and did on the tour. I cannot believe that such travel is possible for an affordable price and though I have been curious about and tempted by other travel companies, I am now a loyal and firm customer of Gate 1 and feel no need to stray elsewhere. The choice of attractions and locales was brilliant, the wonderful, clean, comfortable and at times DAZZLING accommodations were a treat and the feeling of having every need attended to and each of our personal safety prioritized made for an incredible and transporting experience - everything one would wish for a vacation. Bine was an incredible tour guide - SO kind, lovely, knowledgeable and good humored and under his guidance it all ran like a well oiled machine! It was a wonder to see him deftly maneuver to accommodate the very individual dietary needs of our group, for instance. I want to seek opportunities to travel with him again - he is now my favorite tour guide! I must stop gushing or I'll go on all day - suffice it to say, the trip was INCREDIBLE!!!!!

Jill A.
12 Day Albania, Montenegro, Croatia & Slovenia, November 2022
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I have now been on multiple Gate1 trips and have more future trips already booked. That said, I am more than impressed and pleased with every aspect of the experience from initial planning and booking with my great Gate1 agent to all the amazing people and places Gate1 chooses to make it the best value in travel. I have certainly become an enthusiastic "ambassador" for Gate1 sharing my great experience with friends and family. The reason I am reaching out today is that I wanted to make you aware of the awesome service that was given by our Tour Leader, Nikola. While I must admit to being impressed by all the other Tour Leaders I have had the pleasure of meeting on past Gate1 trips, and thought they did a great job, Nikola was a cut above on every level. I can't begin to explain how he went above and beyond in every aspect to make our journey one of the most memorable ever. You need to clone Nikola, and have him teach others on how to run a tour. While being knowledgeable and efficient, he brought a genuine warmth and obvious love of people and wanting to make them happy that is hard to replicate. Either you have that gene or you don't...he has it. Please make sure Nikola gets special kudos for a job extremely well done!!!!

Daniel T.
12 Day Affordable Croatia & Slovenia, October 2022
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Our first experience with Gate 1 was amazing and far exceeded our expectations. From Stacy who helped book our Croatia trip, to Elaina who arranged for our water taxi to the Venice airport. The places we visited were magical but our tour manager, Duan, is what made our trip so special. He was passionate, engaging, energetic, warm, caring, entertaining, knowledgeable and hilarious. On the plane home we were already looking at trips to take next year - it's less expensive for us to travel from Virginia to Europe for a week than it would be to go to California! We've told everyone we know how impressed we are with your company and look forward to taking advantage of your terrific deals for many years to come.

Melissa G.
Dalmatian Isles, Croatia & Slovenia, October 2022
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Fabulous. A truly memorable trip, full of wonderful sights, new friends whom we hope to travel with again, interesting historical information. All in all, GREAT. Surmounted by Pieter our manager, who was so informative, educational, friendly and humorous. Then there was our driver Zlecko, who safely took us on our journey, through some seemingly perilous curvy roads. If we could travel with them again we would. Looking forward to our next rip with Gate 1.

Norman S.
Dalmatian Isles, Croatia & Slovenia, September 2022
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I want you to know that our trip was wonderful and the reason it was wonderful was because of our tour manager whose name was Pero. Not who you said in this evaluation. He made the tour wonderful. He was on top of everything and always considerate of us. Please give him the credit that is due because the 11 of us had a fantastic, cohesive, tour because of him. he made this is the best of the five tours we have taken with Gate 1 so far. Plus we do have one scheduled for next September thank you.

Marlene H.
15 Day Croatia, Bosnia & Slovenia with Venice, August 2022
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Our trip was excellent! We loved the places we visited and enjoyed every minute of it, our tour manager Kristijan was excellent and made all he could to facilitate our stay. Our driver Ygor was also very proper and an excellent driver. There is so much to see there it really was an eye opener for us in many ways! Food selection was very good too. It was worth the money we paid! Thanks for making all the arrangements for us. Looking forward to our next trip on Oct 28 with Gate 1 again next month to Bali & Singapore, that one does not have a tour manager but for sure Gate 1 has made arrangements with a reliable tour operator . We have had such a wonderful time in our Croatia tour and expect this coming tour to be as good or exceed our expectations . Thanks for your assistance in coordinating our tour

Guadalupe B.
15 Day Croatia, Bosnia & Slovenia with Venice, August 2022
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Our Croatia tour with Gate One was highly satisfactory both in terms of site selection, itinerary and tour staff. Danjam proved to be a very knowledgeable guide and manager, with a broad and detailed grasp of history and context related to the site visits. His organization and direction were excellent in every sense, and he managed to communicate and relate well with a diverse group of tourers. Damjan exhibited the ideal balance of friendliness and necessary assertiveness that everyone recognized and appreciated. He worked and coordinated well with the local tour guides. We all enjoyed and appreciated the competence and performance the the coach driver, and he never failed to extend good humor and kindness to all. My wife Cherry and I have been on many Gate One tours over some 30 years and, although the tour guides have been uniformly very good, I would have to rate Damjan in the very upper tier of guide/managers that we have experienced to this date, a five star performer.

John B.
12 Day Serbia, Croatia & Slovenia, August 2022
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My Balkan tour was amazing. The entire trip was an eye-owner to me as I leaned the history, culture and traditions of the different nations and religions which comprise the former Yugoslavia. The itinerary was just right. The price was fitting to the company's motto " more for less price". The hotels overall were satisfactory for their price. However, Valamar President in Dubrovnik exceeded everyone's expectations. Our tour manager Tena made the trip very exciting with her unsurpassed knowledge of history, geopolitical perspectives, regional wine and food and even current pop culture. I mentioned to her that she has made me now a regular Gate 1 customer, having just booked for another tour in April. Milan, our driver made our bus tour smooth. I kept wondering how he could get the big bus through those tight alleys and corners. Thanks Gate 1 for an unforgettable journey . I would highly recommend this tour to my friends.

Raul R.
12 Day Albania, Montenegro, Croatia & Slovenia, July 2022
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I just wanted to take a moment and thank you for an excellent vacation experience. Our guide, Nikola, was by far the best guide we have ever had with your company. That being said, all of our guides have met our expectations and were very good, but Nikola went above and beyond the call of duty addressing the many issues that our group encountered. For us specifically, I know without question that my wife and I would not have gotten our luggage from the airport without his assistance. Secondly, he took the time to get a small cake and bottle of wine for my wife on her birthday, which was very much appreciated. In addition to us, I know he took care of the entire group and everyone was not only impressed with his professionalism and level of commitment but the fact that he always had a smile on his face and never complained. Thanks again for a great trip and memories that will last a lifetime.

Jason H.
Dalmatian Isles, Croatia & Slovenia, June 2022
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Our travel manager and coach driver were excellent! Edo could not have been more knowledgeable, patient, kind, funny and enjoyable to be around. We always felt safe on the roads with our driver and the bus was very comfortable and clean. We are looking forward to our next opportunity to travel with Gate One.

Meredith H.
12 Day Albania, Montenegro, Croatia & Slovenia, May 2022
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Just a quick note to leave some additional feedback for our Tour Manager Nida. It would be a disservice to not acknowledge the exceptional expertise and value-add that she provided on this trip. She was fun, energetic, enthusiastic, knowledgeable among many other attributes. To possess the charisma and personality to bring such camaraderie and cohesiveness to our group was absolutely impressive. Having her as our guide was one of the highlights of the trip itself. Nida is an absolute asset to Gate1.

Isaac C.
11 Day Affordable Croatia & Slovenia, May 2022
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Trip was outstanding. Marina had so much great information, as did all of the local guides on this trip. They really made the trip worthwhile. They were all very well versed in their local history and knowledge of the area and subjects related, and all spoke English very well and were easy to understand. Marina made the long bus rides enjoyable, entertaining, and very interesting with her great personality and deep knowledge of the history and area. The local guide in Ljubljana, I can't remember his name, but he was also entertaining and extremely knowledgeable about the area and history. The guides mentioned and tour managers like Marina make these trips worth the cost and a memorable experience.

Michael B.
13 Day Affordable Croatia & Slovenia with Venice, May 2022
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Our trip was absolutely terrific. It was a well planned trip that was executed flawlessly by our tour director Gabrijela and our driver Matija. We loved every minute of it in Croatia, Slovenia & Montenegro learning about the history and seeing the fabulous sights. When we got back to Venice our other tour director, Antonio , was also very welcoming. The care he took to make sure that our party got to the correct gate at the airport was especially appreciated. We are already planning our next Gate 1 trip with one of the friends that we made on our most recent trip. Thank you for the wonderful service you provide in showing us the world and reminding us that we are all connected on this planet.

Alan M.
12 Day Albania, Montenegro, Croatia & Slovenia, May 2022
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Out trip was amazing! Greatly due to Duane and Dado. Dado made me feel so relaxed with his driving, always attentive in regards to safety and making each of us comfortable. Duane, where do I start...he made our trip. His upbeat enthusiasm kept everyone in the group enthralled. We would LOVE to have him guiding every tour that we will be talking with Gate 1 in the future. Whoever we get in the future will have some BIG shoes to fill. He is the one that has us sold on Gate 1. Thank y'all so much for taking the time to make sure your guides and drivers are the best!

Cynthia B.
13 Day Affordable Croatia & Slovenia with Venice, May 2022
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We took the 13 Day Affordable Croatia & Slovenia with Venice and we had a great time. Our tour manager in Croatia & Slovenia, Primoz , was outstanding and fun! Our tour manager in Venice, Arianna , was excellent. She showed her city with pride and love. We walked the tiny streets with her and she pointed out interesting things in detail. She saw to it that we checked in the airport on our trip back. And most of all, she accompanied us to get our VAT refunds. Great job Arianna!! Gate 1 delivered our best expectations again!!

Emmanuel C.
13 Day Affordable Croatia & Slovenia with Venice, May 2022
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I will be very happy to share with you and other travelers our experience on our Gate One Tour to Croatia, Slovenia and Venice. We have been traveling extensively for over 30 years and have had some great experiences both on our own and with Gate One. BUT THIS TOUR WAS THE BEST and here is why; Ana, your Tour Manager is well organized, has a delightful personality that everyone on the Tour loved, played a significant role with bringing all 20 of us together into what felt like a family and helped keep everyone organized and on schedule and Ana knew the area that we travelled and encouraged and enjoyed questions as well as input. Gate One is very lucky to have Ana on your team and we were very fortunate to be part of her Tour Group.

Warren G.
13 Day Affordable Croatia & Slovenia with Venice, April 2022
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The trip was excellent. We enjoyed every place we visited. Our guide, Edo, was the best we have ever had. He made sure we saw the most important sites, took care of all our needs, explained things quite well and answered everyone's questions completely. He really worked hard to make sure we understood the local history and traditions and made us fell like a family. The travel arrangements and hotels were fine, and our driver, Deno, was exceptional. Everyone we spoke with prior to the trip was courteous and quite helpful. We really appreciate Gate 1's ability to design and organize a great trip. Thank you.

Paul P

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