Generally, information will be collected when you book a reservation, enter a sweepstakes, participate in a survey, ask us a question, subscribe to our newsletter, or initiate a purchase on our website.
Non-Personally Identifiable Information
We collect Non-Personally Identifiable Information when you visit our website. This is any information that cannot be used to identify a particular person. Examples of this include IP address, pages viewed, computer operating system, browser type, browsing & usage habits, domain name, date of visit, and referring URL. We use this information for the purpose of diagnosing problems with our server and administering the operation of our website.
Personally Identifiable Information
How is Your Information Used:
We may use your information to:
- process your payments
- carry out our obligations arising from any contracts entered into by you and us in relation to your reservation
- send you communications about your reservation, including changes to our services
- seek your views or comments about your reservation
- send you marketing communications to which you have subscribed
- enable us to publish your reviews, forum posts, and other content our website
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services related to your reservation. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Right to be Forgotten: Users may request that we remove their personally identifiable information from our systems. Please email email@example.com to submit a request. We do not honor Do Not Track requests.
Information from Other Sources
We may also obtain both non-personal and personal information about you from business partners, entities affiliated to us, travel shows, travel-related agencies, and other independent third-party sources. Examples of information, but not limited to include: updated delivery and address information, purchase history, and demographic information.
Credit Card Security Code
It is an important new Internet security feature that now appears on the back of most Visa and MasterCards, and on the front of American Express cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder. If this code is printed on your card, YES, you must enter the code. Visa, MasterCard, and American Express now require Internet stores to obtain the security code for all cards that have a code printed on them. In order for a transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.
Use of Information:
As mentioned above, non-personal identifiable information is collected to help diagnose problems with our server and administer the operation of our website. Personal Identifiable information will be used to provide you with the travel information you have requested; to provide you with your travel notifications including travel documents, invoices, and optional tours that may of interest to you; to communicate with you; to respond to your questions; to notify you about special offers; to resolve disputes, or troubleshoot problems; to prevent illegal or unlawful activities, fraud, or any situations involving threats to your physical safety; and in any other way described to you at the point of collection.
The Deal and other email marketing
Gate 1 Travel publishes a newsletter called "The Deal." Sign up for the newsletter occurs from our website or through third-parties such as travel agencies or other travel-related partners by providing us with your contact information. Recipients can unsubscribe to the newsletter. Information on how to unsubscribe is included at the bottom of every newsletter.
Gate 1 Travel will not sell, share, trade or rent your information to or with others, unless you have granted us permission to do so. Periodically, Gate 1 Travel employs the services of third party e-mail delivery services for the purpose of distributing e-mails to specific professional groups such as travel agencies or business partners. Gate 1 is not responsible for maintaining or removing names from the lists of these third party companies; these e-mails will provide details of how to remove a listing and/or unsubscribe from the third party.
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Accessing Your Information:
To access your personal information, please log-in to My Account page. You can update or delete your personal information. To close an account, please contact us at the address listed below. However, in doing so, you will not have access to your account or any information provided there such as booking information. Please note that we may retain certain information associated with your account for general business accounting and analytics.
Cookies and Other Technologies:
What are Cookies?
Cookies are a small amount of data containing a string of alphanumeric characters that is sent to your browser from a website and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. For more information about cookies and other tracking technologies, please visit www.allaboutcookies.org.
Reasons for Cookies
This non-personally identifiable information is collected to help us manage our website: by remembering your visit and providing you with any preferences you have set previously, and track our marketing initiatives to understand better and improve the usability, performance, and effectiveness of our programs.
Cookies from Other Sites
This website uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This allows us to make special offers and continue to market our services to those who have shown interest in our services. We will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). We respect your privacy and are not collecting any identifiable information through the use of Google's or any other 3rd party remarketing system.
This site may contain links to other sites. Please be aware that Gate 1 Travel is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects non-personally identifiable and personally identifiable information. This privacy statement applies solely to information collected by this Web site.
While no website can guarantee 100% security, we are dedicated to protect your personal information. We have security measures in place under our company's control to protect your personal information against loss, misuse, or alteration. Access to private and confidential data is limited to only those employees granted access and with a specific need to retrieve this information. Data is stored on multiple service systems and written to tapes. All server systems are located in a secure facility complete with environmentally controlled conditions.
Contacting Gate 1 Travel:
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us at the following mailing address: Gate 1 Travel, PO Box 1708, Ft. Washington, PA 19034.