Privacy Policy and Cookies Information

Last updated: 10/31/2025

About this document

Gate 1 Travel values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal data from our customers, website users, and others that interact with us. It explains who we are, what information we collect, why we collect it, and how we use it. It is important to read the following information carefully to understand our practices and your rights.

Your consent

We collect personal information only when you make a reservation or voluntarily provide it to us. By submitting your personal information, you consent to its collection, use, and disclosure in accordance with the terms outlined in this Privacy Policy. If you provide personal information on behalf of others (such as individuals included on your reservation), you are responsible for ensuring they are aware of this Privacy Policy and have agreed to the sharing of their personal data for the purpose of making the reservation or other purchases on their behalf.

About us

This is the privacy policy of Gate 1 Travel LTD and applies to Gate 1 Travel, Discovery Small Group Tours, and Walking & Hiking by Gate 1 (collectively referred to as “we”, “us” or “our”). Gate 1 Travel LTD is incorporated under the laws of the State of Pennsylvania, with its registered address at 455 Maryland Drive, Fort Washington, PA 19034, USA.

How we collect your information

The way we collect information about you depends on how you interact with us and the services you arrange. We may collect information in the following ways:

Information you provide to us: You may share personal information with us when you:

Book a reservation with us.
Manage your reservation through your online account.
Partially fill in booking information on our website but do not complete the booking process.
Participate in any of our sweepstakes, competitions, or promotions.
Take part in surveys or provide feedback.
Contact us via phone, email, SMS or use our chat tool.
Interact with any of our social media accounts.
Subscribe to our newsletter.
Attend events hosted by us.

Third Parties: We may receive personal data about you from third parties, such as travel agents, family or friends, or other service providers, in connection with the services you request or the transactions you make through them.

Type of information collected

The type of information we collect about you depends on the nature of your interaction with us. This may include:

Booking a Reservation: We may collect personal information such as name, address, phone number(s), email, date of birth, gender, emergency contact, driver’s license, passport details, frequent flyer numbers, and travel preferences (e.g., meals, dietary requirements). This information is necessary to arrange the travel services you request.
Technical Data: When you visit our website, we may automatically collect information such as your IP address, device type, computer operating system and platform, mobile carrier, browser type and version, pages viewed, browsing habits, referring URL and date, location, and time of visit. This data helps us improve website quality, diagnose technical issues, and enhance your user experience.
Financial Information: If you book services on our website or through our call center, we will collect your payment details, including credit/debit card information, billing address, and bank account details.
Create an account: When you create or update your account, we collect the personal details you provide, such as your username, password, and preferences.
Contact us: Calls, chats, and emails may be recorded and monitored for training, quality assurance, and customer service purposes.
Engaging with us: If you enter a sweepstakes, participate in a survey, subscribe to our newsletter or marketing communications, interact with us via social media or attend an event we may host, we may collect your name, relevant contact information and any other personal information you choose to provide us.
Information from third party sources: We may receive personal information from a travel agent, family member, or friend (with whom you are planning a trip) to make a booking on your behalf. Additionally, we may lawfully obtain personal information about you from business partners, affiliated entities, and other independent third-party sources. Examples of information we may receive include updated contact information (such as address and email), customer inquiries or feedback, and additional services purchased.

In certain circumstances, we may collect information that is deemed sensitive or referred to as special category of personal information. We limit the circumstances under which we may collect this information, examples of this information include the following:

Health related information may be required to provide appropriate travel accommodations and accessibility requirements.
Government issued identification numbers (e.g., passports) that are required for flights or other travel reservations.
Other information that you provide at your discretion which may imply or suggest information like religion or health, such as dietary needs.

How we use your information

In order to provide our services to you, we use your information in a number of separate ways as follows:

Booking and Account Management:

To process your booking requests, including secure payment processing.
To arrange and book the services you have requested or purchased from us, such as hotels, flights, cruises, or other travel-related activities.
To create, manage, and update your user account.
To assist with incomplete bookings by providing support for saved itineraries, in compliance with applicable data protection laws.
Administer survey & service credits.

Communication and Customer Service:

To send communications (via email, text, or phone) relevant to your reservation, including changes to our services, travel updates, and emergency notifications.
To respond to your questions or request for information.
To seek your feedback or comments about your reservation, including customer surveys.
To monitor and/or record calls, chats, text with our customer service teams for training, quality assurance, and customer service purposes.

Marketing and Optimization:

To send you marketing communications to which you have subscribed.
To analyze browsing or purchase history and tailor marketing to your interests and preferences.
To measure and analyze the effectiveness of our marketing and promotions.
To administer promotions such as contests, sweepstakes, and giveaways.
To interact with you on social media platforms, including publishing reviews, forum posts, and other content you may share.
To improve and optimize our products, services, and website.

Security and Compliance Purposes:

To comply with applicable laws, regulations, and legal obligations, including tax reporting, customs and immigration requirements, and anti-terrorism or anti-bribery laws.
To detect, prevent, and investigate fraud, identity theft, unauthorized transactions, and other unlawful activities.
To protect the rights, safety, and property of our company, employees, guests, or others.
To monitor our services for security threats, maintain records for audit purposes, and assess compliance with our internal policies and applicable regulations.
To notify you about important updates to our terms of use, privacy policy, or security practices, and to provide alerts regarding your account security.
To enforce our terms and conditions, policies, or agreements, and to defend against any claims or legal disputes.

How long we keep your information

We will keep your personal information for as long as reasonably necessary to provide the services you have requested, to comply with legal or regulatory requirements, to resolve any disputes, for as long as your account remains open or as otherwise required or permitted by law. Once the applicable retention period expires, or if you request the deletion of your data (where permitted by law), we securely delete or anonymize the information in accordance with our data retention policies. If you would like information about the specific retention periods applicable to different types of personal data, this is available upon request.

Your Information rights and choices

Depending on the data protection laws applicable in your country or state of residence, you may have certain rights regarding the personal data we collect about you. These rights vary by jurisdiction but may include the following:

Right to be Informed: You have the right to be informed about how we collect, use, and share your personal data, as outlined in this privacy policy.
Right to Access: You have the right to request access to the personal data we collect about you.
Right to Delete/Erasure: You have the right to request the deletion of certain personal data we have collected about you, subject to legal exceptions (e.g., for completing transactions, ensuring security, or complying with legal or regulatory obligations).
Right to Correct: You have the right to request corrections to any inaccurate or incomplete information in your personal data.
Right to Limit the Use of Sensitive Personal Data: In some jurisdictions, you may have the right to restrict the processing of sensitive personal information for specific purposes.
Right to Data Portability: In certain circumstances, you have the right to receive your personal data collected in a structured, commonly used, and machine-readable format and request that we transfer it to another service provider.
Right to Opt-out of Marketing: You have the right to opt-out of marketing communications that we send to you. You can do this by clicking the unsubscribe link on the bottom of the marketing emails.
Right to Opt-Out of Sale or Sharing of Personal Data: In certain states, you may have the right to opt out of the sale or sharing of your personal data for targeted advertising.
Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any prior processing or any processing based on other lawful grounds beyond consent.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as if you contest its accuracy or object to its processing.
Right to Non-Discrimination: You have the right not to be subjected to discriminatory treatment for exercising your privacy rights. Exercising your rights will not result in different prices, rates, or quality of services, except where such differences are permitted by applicable law and reasonably related to your personal data.
Right to Object: You may object to the processing of your personal data for certain purposes, including direct marketing or processing based on our legitimate interests.
Right to Request Specific List of Third Parties: You have the right to request a list of the specific third parties to which we have disclosed personal data.
Right to Lodge a Complaint: If you believe we have not complied with applicable data protection laws, you have the right to file a complaint with the relevant supervisory authority.

Exercising your rights

If you wish to exercise your rights or have questions about how we handle your personal data, please contact us using the information provided in the Contact Us section of this policy. To protect your personal data, we may need to verify your identity before processing your request. You can also access and update your account information by logging into the "My Account" page.

Please note that your rights may be subject to certain limitations under applicable data protection laws. Additionally, we may need to retain certain data to meet legal, regulatory, or legitimate business obligations.
If you choose to deactivate your account at any time, please note that you will no longer be able to sign in or access any associated personal information. Additionally, if you request us to stop processing your personal data, it may prevent us from providing certain services. This could result in the cancellation of your reservation, and you may incur cancellation charges in accordance with our Terms and Conditions.

Who we share your information with

We will share your personal information with third parties only to provide the services you have requested from us. We do not sell or share your personal information for any other purposes.

Third Party Service Providers: We may share information with third party service providers, agents, subcontractors, and other associated organizations for the purposes of providing services related to your reservation. These providers include, but are not limited to, airlines, hotels, insurance companies, ground handling agencies, transportation companies, cruise lines and activity providers.
Third Party Data Processors: We may share your personal data with third-party service providers who assist us with data processing activities such as credit card processing, payment services, and marketing.
Third Party Professional Advisers: We may also share information with professional service providers, such as auditors, lawyers, and technical consultants.
When we work with third party providers, we disclose only the personal information necessary to deliver the requested services. These providers are obligated to use your information only for the specified purpose and must implement appropriate security measures to safeguard your data.

When we work with third party providers, we disclose only the personal information necessary to deliver the requested services. These providers are obligated to use your information only for the specified purpose and must implement appropriate security measures to safeguard your data.

While we prioritize your privacy, we may need to disclose personal information when required by law, such as in response to a court order, legal process, or to protect the rights, safety, or interests of you or others.

Minor Children

Our website is not directed at or intended for minors (as defined under applicable data protection laws), and we may not always be able to verify the age of individuals using our site. If we become aware that we have collected personal data from a minor without proper consent, we will take immediate steps to delete such information. If it is necessary to process a minor’s personal data as part of a reservation, we will do so only with the explicit consent of a parent or legal guardian and in compliance with applicable data protection laws. Please refer to our Terms & Conditions for details on minimum age requirements for travel. If you are a parent or legal guardian and believe that your child’s personal data has been provided to us without consent, or if you have questions or requests to delete or update a minor’s data, please contact us (see the Contact Us section of this policy).

Social Media

When you engage with us on social media platforms (such as Facebook, Twitter, or Pinterest), your interactions are subject to both this Privacy Policy and the privacy policies of the respective platforms. We encourage you to review the privacy settings and policies of these platforms to understand how your data is collected, used, and shared.

Marketing Emails

If you opt to receive marketing information from us, we may send you updates about special offers, promotions, or newsletters that may be of interest to you. You can opt out of receiving these communications at any time by clicking the ‘unsubscribe’ link included at the bottom of our marketing emails or by updating your marketing preferences by logging into My Account Page.

How to Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, the practices of this website, or your interactions with us, please contact us at:

Mailing Address: Gate 1 Travel
Attn: Data Protection Officer
PO Box 1708
Fort Washington, PA 19034
Email: [email protected]

Cookies and Similar Technologies

We use cookies and similar technologies on our website to collect information that helps us improve the functionality of our services and enhance your online experience, including delivering more personalized content and advertising. This Cookie Policy explains what cookies are, how we use them, and your options for managing them.

What are Cookies

Cookies, also known as browser cookies or tracking cookies, are small, often encrypted text files that a website places on your computer, smartphone, or other device when you visit. Cookies may be set by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). For more information about cookies and other tracking technologies, please visit www.allaboutcookies.org

Similar Technologies

We may also use other tracking technologies such as pixels, web beacons, scripts, and tags. These technologies perform functions similar to cookies, helping us analyze traffic, track user engagement, and measure the performance of our digital content and marketing efforts.

Reasons for Cookies

We use cookies to enhance your experience on our website and to help our services function properly. Cookies allow us to:

Remember your preferences to personalize your experience.
Keep track of items in shopping carts and other session information.
Analyze website performance, including which pages are visited most and identifying any errors.
Measure the effectiveness of our marketing campaigns and advertising.
Deliver targeted content and advertisements relevant to your interests.
Detect and prevent fraudulent or malicious activity, helping to maintain site security.

Types of Cookies

Essential Cookies: These cookies are required for our website to function properly. They enable core features such as navigating the site, logging in securely, and managing your bookings. These cookies also help us recognize returning users to provide a seamless and secure experience. Because these cookies are necessary for basic website functionality, you cannot opt out of them.
Functional Cookies: These cookies enable our website to remember your preferences such as preferred region, shopping cart content, and previous searches. We use these cookies to enhance and personalize your experience on our sites.
Analytics Cookies: These cookies collect information about how users interact with our website, such as which pages are visited most often, how long users stay on each page, search words used and whether they experience any errors. These cookies help us analyze website traffic (in aggregate) and understand how users engage with our content so we can improve site performance and user experience.
Marketing/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They may be set by us or by our advertising partners to build a profile of your browsing behavior and show you personalized ads on our website and across other platforms. These cookies also help us measure the effectiveness of our marketing campaigns and limit the number of times you see an advertisement. We do not have access to the cookies collected by our third-party partners, and the information practices of these third-party partners are not covered by this Cookie Statement. Opting out of these cookies will result in less targeted advertising.

Third-Party Remarketing Cookies

We may allow trusted third parties, such as analytics providers or advertising partners, to place cookies on our site. These third parties may collect information about your online activities across multiple websites to provide personalized ads and measure marketing performance. We do not control these cookies, and any data collected is governed by the respective third party's privacy policy. For example, this website uses third-party remarketing cookies (such as Google Ads) to display relevant promotions to users who have previously visited our site. We do not collect personally identifiable information through these systems.

How to Manage Cookies

You can manage your cookie preference with us by clicking the link below:

Manage Cookies

You can also set or amend your web browser controls to accept or refuse at any time. Please note that if you choose to reject cookies, some features and functionality of our website may be limited. For additional guidance on managing cookies across different browsers, please visit www.allaboutcookies.org.

External Links

Our website may contain links to third-party websites. Please note that we are not responsible for the content, security, or privacy practices of these external sites. Once you leave our website, any information you provide is governed by the privacy or cookie policies of the respective third-party sites. We encourage you to review those policies before providing any personal information or interacting with their content.

Security

We take the security of your information seriously. We use appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage users to take steps to protect their own information, such as using strong passwords and keeping login details confidential.

Do-Not-Track (DNT)

Some web browsers include a "Do-Not-Track" (DNT) feature that allows you to signal your preference not to be tracked by websites across the Internet. At this time, our website does not respond to DNT signals, as there is no uniform standard for how websites should handle these requests.

Changes to this Privacy Policy and Cookie Information

We review this Privacy Policy regularly and may update or modify it from time to time. The date of the most recent update is indicated at the top of this policy. Any changes take effect immediately upon posting. Your continued use of our website or acceptance of our email communications after changes are posted constitutes your acceptance of the updated Privacy Policy and Cookie Information.

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