Mandatory Coverage includes:

• Collision Damage Waiver (CDW), Car Theft, Vandalism, Tires & Windshield. This coverage has a deductible of $1000.
• Liability to Third Parties coverage has a deductible of 20% according to the damages caused to the property of Third Parties in an accident.
• Death or Injuries to Third Parties coverage has no deductible and covers up to $2 million in case of death or injury to Third Parties in an accident.
• These benefits are voided in any case where negligence is found, including use of alcohol or drugs while driving; driving in rivers, sea, lakes, flood submersion, or cross-country where roads do not exist; driving outside of Costa Rica; if the vehicle driver is not registered on the rental contract; if an official report of the accident is not provided (Traffic Report or Insurance Company Report); if the accident is not immediately reported to the rental car company at the time of the incident.

Optional Additional Coverage includes:

• Supplemental Loss Damage Waiver (SLDW): All of the benefits in the Mandatory Coverage, but excludes the $750 deductible for CDW, Car Theft, Vandalism, Tires & Windshield - with Optional Coverage, there is $0 deductible. Liability to Third Parties still maintains a 20% deductible as noted above. Optional SLDW Coverage has a cost of $10.00 per day in addition to the mandatory coverage cost and must be paid locally.
• Supplemental Liability Insurance (SLI): All of the benefits in the Mandatory Coverage, including the $750 deductible for CDW and Car Theft, but excludes the deductible for Damages to Third Parties. Optional SLI Coverage has a cost of $7.00 per day in addition to the mandatory coverage cost and must be paid locally.
• Combined Full Coverage: All of the benefits in the Mandatory Coverage, SLDW, and SLI, but with $0 deductible for CDW and for Damages to Third Parties. Optional Combined Full Coverage has a cost of $15.00 per day in addition to the mandatory coverage cost and must be paid locally.

Customer Care and Roadside Assistance:
In the event of vehicle malfunction or an accident, the rental company must be contacted immediately. Failure to do so will compromise any claims for compensation. A customer care representative will be available 24 hours a day, by phone 506-2-542-4888. A roadside assistance program is offered free of fees when you purchase the Combined Full Coverage, payable locally, which includes:

• Towage service for the automobile, in case of accident or malfunction.
• Continued trip service for the customer and his/her party to the next scheduled destination, via taxi service, in case of accident or automobile malfunction.
• Basic roadside assistance, in case of discharge of battery.
• Locksmith service, in the case the keys are left inside the automobile.
• Ambulance service, in case of medical emergency due to an accident.
• Exclusion: change of a flat tire.

• Always use seat belts (if provided)
• Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
• Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
• Do not leave valuables laying loose in your room or on the bus as Gate 1 Travel is not responsible for any loss. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
• When possible we suggest traveling in pairs or groups when moving about independently
• Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard to replace valuables with you in your carry-on bag
• Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
• Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body
• Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
• While in destination, you may encounter local wildlife. Please refrain from touching any animal as they may carry diseases or harm you.

• Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
• Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
• Use only official taxis and check the change you receive from all taxi drivers and vendors;
• Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
• Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
• Don’t tip beggars;
• Wear the shoulder strap of your bag across your chest;
• Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
• ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
• If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.

• General Emergency: 911