13 Day Namibia, Naturally
From
$4049
Land Only
$5619*
Air & Land
Featured Hotels
(Hotels may vary based on departure day of the week)
| Tuesday Departure | ||
|---|---|---|
| City Lodge Hotel At OR Tambo International Airport | Johannesburg | |
| Elegant Desert Lodge | Sesriem | |
| Swakopmund Sands | Swakopmund | |
| Twyfelfontein Country Lodge | Damaraland | |
| Toshari Lodge | Okaukuejo | |
| Mokuti Etosha Lodge | Tsumeb | |
| The Windhoek Luxury Suites | Windhoek | |
| Saturday Departure | ||
|---|---|---|
| City Lodge Hotel At OR Tambo International Airport | Johannesburg | |
| Elegant Desert Lodge | Sesriem | |
| Swakopmund Sands | Swakopmund | |
| Twyfelfontein Country Lodge | Damaraland | |
| Toshari Lodge | Okaukuejo | |
| Mokuti Etosha Lodge | Tsumeb | |
| The Windhoek Luxury Suites | Windhoek | |
Click a Date to Book Online
Click a Date to Book Online
Book By Dec 14, 2023 & Save!
| 2024 Dates & Prices Single Supplement: $700 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Book By Dec 14 |
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Book After Dec 14 |
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Not Included:
Optional tours and gratuities.
Additional Information:
Passengers should select international flights from Johannesburg that depart no earlier than 7 PM on Day 13. The flight from Windhoek arrives to Johannesburg at approximately 4 PM. Passengers with late evening flights will have a long layover in Johannesburg airport.
Accommodation Details:
Triple rooms are not available for this package.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Package Includes
- Small groups of maximum 22 travelers guaranteed
- Round trip flights New York-Johannesburg, Johannesburg-New York
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- All intra-flights: Johannesburg-Windhoek & Windhoek-Johannesburg
- 11 nights accommodations
- 1 night Johannesburg
- 2 nights Sossusvlei
- 2 nights Swakopmund
- 2 nights Damaraland
- 2 nights Etosha National Park (West)
- 1 night Etosha National Park (East)
- 1 night Windhoek
- Hotel taxes, fees & service charges
- Hotel porterage
- All transfers included
- Desert excursions and game drives in 4X4 vehicles
- 26 meals: 11 breakfasts, 5 lunches, 10 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of local guide in Johannesburg (Day 2)
- Services of English-speaking tour manager (Day 3-13)
- Comprehensive, guided sightseeing and entrance fees per itinerary
- Active itinerary with unique cultural features
- National Park Fees
Tour Highlights
Thanks to our small group size, we can get to the heart of our destination, visit places that other tours miss, and get to know the locals.
- Your Sossusvlei adventure is marked by towering dunes, surreal landscapes and dazzling colors
- Travel through a dunes corridor to Deadvlei, a "dead" marsh that sits eerily in a forest frozen in time
- Explore the Sesriem Canyon, carved into the rock by the mighty Tsauchab River
- Ride in a 4x4 through desert dunes in a barren landscape populated by geckos and chameleons
- Visit a Himba tribe dwelling and learn first-hand about their history, culture and unique traditions
- A scenic drive takes you to Damaraland, one of the most dramatic and picturesque areas in Namibia
- Discover the world-famous rock engravings at the UNESCO World Heritage Site of Twyfelfontein
- Spend three days exploring Etosha National Park, one of the most important wildlife sanctuaries in Africa
- Visit the Cheetah Conservation Fund, dedicated to saving the cheetah and its ecosystem
Is This Trip Right for You?
This is an active trip. Our small group covers a lot of ground each day. There are many early wake-ups, and long bus rides that are necessary to cover the territory. Expect to spend a fair amount of time driving over gravel roads that are very rough and bumpy, some days for an extended period of time. Game and dune drives will be performed in small, open air vehicles that cannot be air-conditioned. A long drought has led to very dusty conditions, and face masks are recommended for safari vehicles. These safari vehicles have high ground clearance and require agility to embark and disembark. Only "bush toilets" are available during game drives. During this tour, you may come into proximity of wild animals whose actions can be unpredictable. Certain inherent risks are involved which should be considered at your own discretion. Accommodations may require walking outside or traversing stairs between public areas and rooms. Electricity for some properties is provided by generator and may not be available 24 hours a day. Short power outages are a regular occurrence in South Africa. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Visitors to Namibia are encouraged to consult with their healthcare providers regarding malaria prophylaxis. We suggest you check with your healthcare provider before signing up for this tour. This is a Small Group program. For more information, click here.
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Discovery Tours itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
This superior tourist class hotel is located in Windhoek's affluent area of Klein Windhoek.
Hotel Details- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
This afternoon, drive to Mondesa Township, a suburb of Swakopmund, and learn about the history of the township from your local guide. Mondesa was established in the early 1950s to provide housing for blacks working in Swakopmund. During your visit, get a glimpse into everyday life in a typical Namibian township. You will have a chance to meet with some of the residents, who will introduce you to their customs and traditions. Stroll along the streets to view typical homes, small craft markets and schools. At the conclusion of your visit, return back to Swakopmund.
Approximate tour duration is 2.5 hours.
| Day #6 | 01 Jan 2024 - 30 Apr 2025 | $50.00 |
Embark on a safari to see Namib desert elephants in the wild, a once in a lifetime opportunity. These hardy elephants are smaller than standard African elephants, and have evolved to make the most of their extreme environment, with larger ears to aid their cooling and broader feet that help them dig for precious water in soft riverbeds. Your guide will use fine tracking skills as well as information from the indigenous Damara people to bring you to safe watching distance of these wondrous creatures. Unlike the large herds of the savanna, desert elephants travel in small groups due to scarcity of resources, so it may take some time to find a group to observe. Afterwards, enjoy a refreshing drink in the bush before returning to your lodge.
During this tour, you may come into proximity of wild animals whose actions can be unpredictable. Certain inherent risks are involved which should be considered at your own discretion. Sightings of the animals cannot be guaranteed.
Approximate tour duration is 3.5 hours.
| Day #7 | 01 Jan 2024 - 30 Apr 2025 | $55.00 |
This afternoon, drive to Mondesa Township, a suburb of Swakopmund, and learn about the history of the township from your local guide. Mondesa was established in the early 1950s to provide housing for blacks working in Swakopmund. During your visit, get a glimpse into everyday life in a typical Namibian township. You will have a chance to meet with some of the residents, who will introduce you to their customs and traditions. Stroll along the streets to view typical homes, small craft markets and schools. At the conclusion of your visit, return back to Swakopmund.
Approximate tour duration is 2.5 hours.
| Day #6 | 01 Jan 2024 - 30 Apr 2025 | $50.00 |
Embark on a safari to see Namib desert elephants in the wild, a once in a lifetime opportunity. These hardy elephants are smaller than standard African elephants, and have evolved to make the most of their extreme environment, with larger ears to aid their cooling and broader feet that help them dig for precious water in soft riverbeds. Your guide will use fine tracking skills as well as information from the indigenous Damara people to bring you to safe watching distance of these wondrous creatures. Unlike the large herds of the savanna, desert elephants travel in small groups due to scarcity of resources, so it may take some time to find a group to observe. Afterwards, enjoy a refreshing drink in the bush before returning to your lodge.
During this tour, you may come into proximity of wild animals whose actions can be unpredictable. Certain inherent risks are involved which should be considered at your own discretion. Sightings of the animals cannot be guaranteed.
Approximate tour duration is 3.5 hours.
| Day #7 | 01 Jan 2024 - 30 Apr 2025 | $55.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/ |
| Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.
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| Namibia - Visa required however it may be obtained at the port of entry at no charge. Travelers are strongly encouraged to have a minimum of 4 or more unstamped visa pages in their passport prior to commencing travel (amendment and endorsement pages cannot be used to fulfill this requirement). |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa. Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries. This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly. |
| Namibia - Malaria is prevalent in the north of the country. Malaria prophylaxis is recommended for visitors to Etosha National Park, but it is not required in Windhoek. There is no risk of yellow fever in Namibia. The Namibian government requires proof of yellow fever vaccination only if you are arriving from a country with a risk of yellow fever. The CDC recommends vaccination against Hepatitis A and Typhoid for most travelers. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography. South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather |
| Namibia - Namibia's climate is generally very dry. Namibia's geography is mainly arid desert. Inland, rain falls in the summer (October to April). January and February are hot, but nights are usually cool. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography. |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| SOUTH AFRICA: Books Long Walk to Freedom by Nelson Mandela Cry, The Beloved Country by Alan Paton Zulu by Caryl Ferey Mafeking Road by Herman Charles Bosman The Power of One by Bryce Courtenay Playing the Enemy by John Carlin Country of My Skull by Antjie Krog |
| NAMIBIA: Books This is Namibia by Gerald Cubitt & Peter Joyce Skeleton Coast by Ami Schoeman Sands of Silence: On Safari in Namibia by Peter Hathaway Capstick The Sheltering Desert by Henno Martin |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Namibia -Southern Africa - Flights within South Africa and between South Africa and Namibia have a weight restriction for luggage of 50 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| On Safari - Electricity for some camps and lodges is provided by generator and may not be available 24 hours a day. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to run these machines through the night. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Southern Africa & eSwatini |
Tour Manager (Coordinator; may or may not act as a guide): US $12 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day Game Drive Ranger: US $6 per person per day Hotel porters and wait staff: Included |
| South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris. |
| Namibia - A general guideline for tipping in restaurants is 10%. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction. |
| Namibia - The Namibian Dollar is the currency of Namibia. The South African Rand is also accepted. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound. |
| Namibia - Namibia offers woodcarvings, handcrafted handbags, and woven baskets. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild. Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops. |
| Namibia - Please be aware that there are issues with theft against tourists in public places, even in busy locations in broad daylight. Always keeps valuables in a safe place and avoid walking alone. Passengers should be especially alert if traveling after dark. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
South Africa
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Namibia
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| Languages |
| South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages. |
| Namibia - The official language is English; Afrikaans and German are widely used. There are numerous local languages. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night. |
| Namibia - The voltage used is 220/240 volts. Outlets are of the 3-pin, 15 amp type. |
| Code of Conduct |
| South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter. |
| Namibia - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed. |
| Namibia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Bottled water should be used for brushing teeth. Avoid ice, as it is usually made from tap water.Avoid dairy products, unless you know they have been pasteurized. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - South Africa |
Holidays 2023 Jan 1: New Year's Day Jan 2: Day off for New Year's Day Mar 21: Human Rights Day Apr 7: Good Friday Apr 9: Easter Apr 10: Family Day Apr 27: Freedom Day May 1: Worker's Day Jun 16: Youth Day Aug 9: National Women's Day Sep 24: Heritage Day Sep 25: Day off for Heritage Day Dec 16: Day of Reconciliation Dec 25: Christmas Day Dec 26: Day of Goodwill Holidays 2024 Jan 1: New Year's Day Mar 21: Human Rights Day Mar 29: Good Friday Mar 31: Family Day Apr 27: Freedom Day May 1: Worker's Day Jun 16: Youth Day Aug 9: National Women's Day Dec 16: Day of Reconciliation Dec 25: Christmas Day Dec 26: Day of Goodwill |
| Holidays - Namibia |
Holidays 2023 Jan 1: New Year's Day Jan 2: New Year's Day observed Mar 21: Independence Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Worker's Day May 4: Cassinga Day May 18: Ascension Day May 25: Africa Day Aug 26: Heroes' Day Dec 10: International Human Rights Day Dec 11: Day off for International Human Rights Day Dec 25: Christmas Day Dec 26: Family Day Holidays 2024 Jan 1: New Year's Day Jan 26: Liberation Day Feb 16: Archbishop Janani Luwum Day Mar 8: Women's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 10: Eid al-Fitr (End of Ramadan)* May 1: Labor Day Jun 3: Martyrs Day Jun 9: National Heroes Day Jan 17: Eid al-Adha (Feast of the Sacrifice)* Oct 9: Independence Day Dec 25: Christmas Day Dec 26: Boxing Day |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| SOUTH AFRICA - Passengers are required to have at least two, entirely blank (unstamped) visa pages (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into South Africa, including re-entry from eSwatini. Therefore passengers continuing on to Zimbabwe and/or Botswana are required to have four blank visa pages. These pages are in addition to the endorsement/amendment pages at the back of the passport. South African government regulations prohibit airlines from boarding passengers without the required blank visa page. For more information, please visit the South African consulate website http://www.southafrica-newyork.net/homeaffairs/tourist_visa.htm or http://www.southafrica-newyork.net/homeaffairs/ |
| Children Under 18 Traveling to South Africa - The South African Department of Home Affairs no longer requires additional documentation for visitors under the age of 18 as of Nov 2019. Passengers traveling with children under 18 to South Africa will simply require a valid passport for entry. For more information please visit: http://www.dha.gov.za/index.php/statements-speeches/621-advisory-new-requirements-for-children-travelling-through-south-african-ports-of-entry-effective-1-june-2015.
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| Namibia - Visa required however it may be obtained at the port of entry at no charge. Travelers are strongly encouraged to have a minimum of 4 or more unstamped visa pages in their passport prior to commencing travel (amendment and endorsement pages cannot be used to fulfill this requirement). |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal healthcare provider, the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| South Africa & eSwatini - While the majority of South Africa is malaria-free, visitors to Kruger National Park and the Limpopo Province are encouraged to consult their health care providers regarding malaria prophylaxis. Malaria is endemic to the Kruger National Park Area. The Waterberg region of the Limpopo Province is considered a non-endemic area however as of March 2017, the CDC has received official reports of possible locally transmitted cases of malaria in this region and further investigation and surveillance is taking place. Visitors should use mosquito repellent and wear long pants, closed shoes, and a lightweight long sleeve shirt when in this area. Additionally, you may encounter mosquitoes in other areas, both rural and urban, especially during wet seasons. Please consult your physician before traveling to South Africa. Passengers arriving in South Africa after visiting or connecting 12 hours or more in designated yellow fever countries must carry proof of yellow fever vaccination. Designated yellow fever countries include but are not limited to Kenya, Senegal, & Ghana and it is recommended to check with the South African consulate prior to travel for the complete list of countries. This tour visits areas of high elevations on the Panorama Route (5,870 feet) and in eSwatini (6,110 feet), and may cause temporary altitude discomfort for some travelers. Those affected should avoid over-exertion, drink extra water, and eat lightly. |
| Namibia - Malaria is prevalent in the north of the country. Malaria prophylaxis is recommended for visitors to Etosha National Park, but it is not required in Windhoek. There is no risk of yellow fever in Namibia. The Namibian government requires proof of yellow fever vaccination only if you are arriving from a country with a risk of yellow fever. The CDC recommends vaccination against Hepatitis A and Typhoid for most travelers. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| South Africa & eSwatini - Spring and Autumn: 55-70°F, Summer: 60-80°F, Winter: 45-65°F. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography. South Africa Average Temperatures: https://www.gate1travel.com/weather/africa/#south-africa-weather |
| Namibia - Namibia's climate is generally very dry. Namibia's geography is mainly arid desert. Inland, rain falls in the summer (October to April). January and February are hot, but nights are usually cool. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. A bandanna or light scarf is recommended as protection against dust and dirt on game drives. On game reserves, it is recommended to wear neutral colors such as khaki and beige, which are most comfortable during the heat of the day. Binoculars are a must for wildlife viewing, and a long-range lens is recommended for photography. |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or “drone” technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| SOUTH AFRICA: Books Long Walk to Freedom by Nelson Mandela Cry, The Beloved Country by Alan Paton Zulu by Caryl Ferey Mafeking Road by Herman Charles Bosman The Power of One by Bryce Courtenay Playing the Enemy by John Carlin Country of My Skull by Antjie Krog |
| NAMIBIA: Books This is Namibia by Gerald Cubitt & Peter Joyce Skeleton Coast by Ami Schoeman Sands of Silence: On Safari in Namibia by Peter Hathaway Capstick The Sheltering Desert by Henno Martin |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline’s requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost. |
| Namibia -Southern Africa - Flights within South Africa and between South Africa and Namibia have a weight restriction for luggage of 50 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| On Safari - Electricity for some camps and lodges is provided by generator and may not be available 24 hours a day. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to run these machines through the night. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Gratuities |
| Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or US dollar equivalent where accepted. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience. |
| Suggested Tipping: Southern Africa & eSwatini |
Tour Manager (Coordinator; may or may not act as a guide): US $12 per person per day Driver (Provides chauffeur services and limited assistance with luggage): US $4 per person per day, US $2 per half day Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): US $4 per person per day of sightseeing, US $2 per half day Game Drive Ranger: US $6 per person per day Hotel porters and wait staff: Included |
| South Africa & eSwatini - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris. |
| Namibia - A general guideline for tipping in restaurants is 10%. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| South Africa & eSwatini - The Rand is the currency of South Africa. The Lilangeni is the currency of eSwatini however the South African Rand is widely accepted. When exchanging currency in a bank, a passport must be presented to complete the transaction. |
| Namibia - The Namibian Dollar is the currency of Namibia. The South African Rand is also accepted. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store’s policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country’s online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| South Africa & eSwatini - Local specialties include handcrafts such as basketware, beadwork, embroidery and sculptures, as well as exceptional gold, platinum, and diamond jewelry. Boutiques, malls, markets, and roadside stands abound. |
| Namibia - Namibia offers woodcarvings, handcrafted handbags, and woven baskets. |
| Your Safety is Very Important |
|
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Prior to the first safari, your driver/guide will review "safari etiquette" addressing, amongst other issues, off-road driving and hazards, and interaction with animals. Wildlife listed in the itinerary are based upon optimal conditions conditions and sightings cannot be guaranteed, including the "Big 5." While on tour you will be reminded by your guide of local safety and ecologic procedures to ensure your safety and the protection of the wildlife. Normal precautions include remaining in close proximity to your driver/guide and vehicle, avoiding tall grass and keeping noise to a minimum to not attract extra attention. Your driver/guide will advise you not to turn over rocks or dead wood and to stay clear of ground holes and caves, where scorpions, snakes and other potentially dangerous animal life may be hidden. Refrain from littering, feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. In addition, please do not purchase, collect, or remove any animal products, rocks, seeds, plants, or nests from the wild. Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches or open sides to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned and you will be provided bottled water while travelling. Vehicles are equipped with seatbelts which must be worn on public roads. While safari vehicles typically move slowly, drivers warn passengers of bumps or potholes and many passengers may choose not to wear a seatbelt, it is still strongly recommended to do so. Passengers should always remain seated when the vehicle is in motion. Inside the National Parks and reserves there are designated picnic sites. Due to frequent use wildlife tends to avoid these areas with the exception of primates, reptiles, birds and small mammals. However, since picnic sites are open it is possible that a larger animal, such as an elephant, may wander through. Outside of the parks, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring due to the lack of public rest stops. |
| Namibia - Please be aware that there are issues with theft against tourists in public places, even in busy locations in broad daylight. Always keeps valuables in a safe place and avoid walking alone. Passengers should be especially alert if traveling after dark. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi; instruct the driver not to pick up other passengers. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
South Africa
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Namibia
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| Languages |
| South Africa - Zulu, Xhosa, Afrikaans, and English are among the local languages. |
| Namibia - The official language is English; Afrikaans and German are widely used. There are numerous local languages. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| South Africa - The voltage used is 220 volts. The national electric company of South Africa has imposed planned power outages, locally referred to as "load shedding," to cope with overdemand on the electrical grid. Hotels in major cities are equipped with back-up generators so there are no interruptions to normal services, however hotels outside of major cities may have supplemental generators that provide electricity to only essential services. Power is generally restored within 2-3 hours of the outage, however this can vary. Passengers traveling with CPAP machines must notify Gate 1 Travel in advance so accommodations can be made to ensure there are no interruptions to run these machines through the night. |
| Namibia - The voltage used is 220/240 volts. Outlets are of the 3-pin, 15 amp type. |
| Code of Conduct |
| South Africa & eSwatini - Shaking hands is the standard greeting. Common courtesies should be observed. Conservative casual dress is appropriate. Rural areas tend to be more conservative than urban areas. In conversation, avoid discussing racial tensions. South Africa is one of the world's great examples of biodiversity. Please be mindful of this ecological significance and do not litter. |
| Namibia - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's buffet or set menu. Beverages are not included, unless specifically stated. Although special diets like Vegetarian and Vegan are relatively commonplace in the USA, much of the world's menu options are more provincial. Please do not expect to find the variety of food selection outside of the local norm. Every effort will be made to honor special dietary requests selected no later than 5 days prior to departure in the passenger details section of your reservation. In addition, we recommend that you make preferences known to your tour manager upon arrival, and at each hotel/restaurant. Special requests are subject to local conditions and availability and cannot be guaranteed. |
| Namibia - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Bottled water should be used for brushing teeth. Avoid ice, as it is usually made from tap water.Avoid dairy products, unless you know they have been pasteurized. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - South Africa |
Holidays 2023 Jan 1: New Year's Day Jan 2: Day off for New Year's Day Mar 21: Human Rights Day Apr 7: Good Friday Apr 9: Easter Apr 10: Family Day Apr 27: Freedom Day May 1: Worker's Day Jun 16: Youth Day Aug 9: National Women's Day Sep 24: Heritage Day Sep 25: Day off for Heritage Day Dec 16: Day of Reconciliation Dec 25: Christmas Day Dec 26: Day of Goodwill Holidays 2024 Jan 1: New Year's Day Mar 21: Human Rights Day Mar 29: Good Friday Mar 31: Family Day Apr 27: Freedom Day May 1: Worker's Day Jun 16: Youth Day Aug 9: National Women's Day Dec 16: Day of Reconciliation Dec 25: Christmas Day Dec 26: Day of Goodwill |
| Holidays - Namibia |
Holidays 2023 Jan 1: New Year's Day Jan 2: New Year's Day observed Mar 21: Independence Day Apr 7: Good Friday Apr 9: Easter Apr 10: Easter Monday May 1: Worker's Day May 4: Cassinga Day May 18: Ascension Day May 25: Africa Day Aug 26: Heroes' Day Dec 10: International Human Rights Day Dec 11: Day off for International Human Rights Day Dec 25: Christmas Day Dec 26: Family Day Holidays 2024 Jan 1: New Year's Day Jan 26: Liberation Day Feb 16: Archbishop Janani Luwum Day Mar 8: Women's Day Mar 29: Good Friday Mar 31: Easter Apr 1: Easter Monday Apr 10: Eid al-Fitr (End of Ramadan)* May 1: Labor Day Jun 3: Martyrs Day Jun 9: National Heroes Day Jan 17: Eid al-Adha (Feast of the Sacrifice)* Oct 9: Independence Day Dec 25: Christmas Day Dec 26: Boxing Day |
My trip to Africa was one of the best vacations I've had in 25 years of travel. I want to thank you for a fantastic bargain and everything that was included. The tour director was very knowledgeable, accommodating, and excellent at his job. The people we interacted with were great! Thank you again.
Dennis S.
We had a wonderful Gate 1 Travel trip to Zimbabwe, Zambia, Botswana and South Africa! It exceeded our expectations in many ways. The safaris we took by vehicle and boat were great! Our tour manager, Desire, was excellent.
Robert S.
This trip was just incredible! All the details were managed expertly by our guide Desiré. She is a credit to your company and the trip would not have been the same without her! We had outstanding game drives, experiencing sights that others can only dream of...
Karen K.
This was my first Gate 1 Tour Trip to Botswana, Zambia, and South Africa Adventure and I can't see enough good things about it! Definitely a trip of a lifetime. I was the "rookie" of the group, being my first tour, I had nothing to compare to, it went beyond my expectations!! Desire, our tour guide, was top notch and very knowledgeable about all the areas we were in. She is truly a gem and made the trip very fun and memorable! I would definitely go on more Gate 1 tours, can't wait to do it again.
Dionnie S.
Absolute amazing especially the Gorilla and Chimpanzee trekking. Our guide Yona was excellent. Uganda felt safe and welcoming. Thank you Gate 1 for the great trip.
Sheila T.
It was a fantastic trip! A+ on everything. Belinda, our tour guide, was great. Kept us informed and safe throughout the trip. She made sure everything promised was delivered and she competently interacted with staff and purveyors to ensure we received first class treatment. She was a delightful travel companion and made sure everyone's needs were met. Safari guides Jonas and Play at Melomi Crossing in the Okavango Delta were top-notch. They worked very long days, walking us from our tents before sunrise and walking us back after sunset. Jonas sat with us at meals, offered pleasant conversation and all the while keeping an eye on our cups and plates to make sure we lacked nothing. While we were dining, Play was busy setting us up for the day. Jonas's expertise at driving on the sandy Delta roads (if you can call them that) was amazing. Watching Jonas and Play looking at the ground, analyzing animal tracks, and putting us on animal sightings was incredible. They answered every question we had and tried to make sure we saw every animal we had special interest in. They worked so hard! Drivers and local guides Dumi, Milton, John, and Alan drove safely, offered a hand getting off and on the busses, and, when also serving as local guides, were deeply knowledgeable and also made sure we physically were walking at a pleasant and safe pace. All of the side excursions were enjoyable. The Victoria Falls train ride, the Riverboat cruise on the Zambezi, the wine country tour in Cape Town, the drive to Cape of Good Hope and the penguin colony were all good; don't replace them please.
Martha P.
We had an amazing time in Namibia. The Sossusvlei Dunes were so beautiful and we enjoyed all stops and activities on the trip. The food was fabulous and we loved the dinner under the stars. The hotels were also very nice. Our tour guide Herunga was one of the best we ever had. His love for the country showed and he was very informative. He was flexible making sure we had the best experience and opportunities to view the beautiful country, sunrises and sunsets. Our bus driver Elson did a fantastic job driving on some very bumpy challenging roads. We really enjoyed this trip!
Jacqueline A.
It was beyond my expectations. The guides Paul and Peter were so knowledgeable and willing to share. They were also very patient with good senses of humor. The guide makes the trip. Thank you. The accommodations were very nice. Some even great. We were well taken care of and were busy from morning to night. We able to see many animals, go on 2 boat trips. The chimps were very active and fun. The gorillas were unbelievable. It really is a trip of a lifetime.
Zena R.
It was truly the trip of a lifetime! This was our 9th Gate 1 tour since 2017, with 2 more still to come. It exceeded our wildest expectations. The group was great - we are all now friends. The accommodations were superb. The activities were amazing. The sights were unbelievable. And our tour manager - Laurence - was the epitome of knowledge and professionalism. He was loved by all. He frequently went above and beyond for us, making a remarkable trip even better. And he was a great friend to the group as well. I cannot stop singing the praises of this Gate 1 adventure to everyone I meet. We brought a single friend with us and we're hopeful he would enjoy the experience. He is already booking the Uganda trip as we speak! I jokingly said to my husband midway through the trip that I didn't have to go anywhere ever again after this experience. But, of course, two more Gate 1 adventures are yet to come! Thank you, Gate 1, for truly letting us see More of the World for Less!
Jo-Ann B.
Our recent small group discovery trip with Gate 1 once again exceeded our expectations. Our Tour Managers, Chris and Emmanuel were knowledgeable, professional, courteous, kind and committed to Gate 1. In a word they were AWESOME! They represent your company well. Our trip and the itinerary was action packed and fast paced which was great. The interaction and outreach within the communities was exceptional. Our interaction with the children/students at one of the schools tugged at our hearts. It was a rewarding experience. All the accommodations and meals were superb. I wish we could have stayed for one additional night at the lodge in Kimbale. My wife and I are very much looking forward to our upcoming small group discovery tour with Gate 1 to Antarctica in February. Thanks again and onto the next adventure!
Terry T.
Our trip to Zambia, Botswana and South Africa was exceptional. Our tour manager, Belinda, was an absolute joy. Her insight and knowledge helped us understand the culture and uniqueness of Southern Africa. We enjoyed the magic of Victoria Falls and while on safari in Chobe National Park and the Okavango Delta the animal and bird sightings were phenomenal. Our visits to Cape Town's Table Mountain and lush vineyards were a perfect ending. Once again, Gate 1 gave us a beautiful trip.
Nancy L.
What a wonderful experience! Our Uganda tour exceeded my expectations from the tour managers, the hotels and friendliness of their staffs, sights that we saw and guides who led us. It was amazing. We traveled the most with Paul and he did an excellent job in providing information, local color, water in the vehicles and even kept a roll of toilet paper for the ladies to use at the rest stops along the way. The trekking was wonderful and we were fortunate to see 10 chimpanzees and a gorilla family of 16! The total experience is one where I am still pinching myself that I experienced so much in a short amount of time. I will be a Ugandan Ambassador for the future. Looking forward to my next Gate 1 adventure in April to Albania, Montenegro, Croatia & Slovenia. Thanks again.
Cynthia B.
Our Discovery trip to Namibia was incredible due to the leadership and knowledge of our tour guide Herunga. His enthusiasm and love for his country was obvious as he shared commentary on the countryside, animal life and the customs and traditions of Namibia. Kudos also for our bus driver- Kenneth. Kind and funny and more than capable of driving our bus over washboard roads! We truly enjoyed our excursion!
Deborah L.
This was the first Discovery tour I did and I loved it! I've done about 13 escorted tours and Herunga was the best tour manager I ever had. I was amazed at how he made everyone feel important and was sure to meet any special dietary needs the tour participants had. He was extremely organized. His knowledge of the animals, stars, geology and history of Namibia was awe inspiring. The extensive driving on gravel roads was tiring and there wasn't much free time but Namibia was my favorite trip.
Kathryn G.
The trip was outstanding. My wife and I loved every minute of the trip. Our guide, Mr. Herunga was one of the best guides we ever had with Gate1 and other tours, and the driver, Nathan, was not only an excellent driver, but also having been a tour guide, he could also answer many questions. Both of them sat with our group and meals and we so enjoyed that. Herunga was extremely attentive to all the needs of our 17 fellow travelers, several of whom had requirements that required a lot of his attention, dietary restrictions or other needs. He consistently demonstrated grace, patience, empathy and a can do attitude which all of us appreciated, but especially for my wife and me, we observed his care for their needs. Some matters that came up were simply beyond his control, but he took all matters in stride and did all he could to help. His attitude was always for the best interest of the group and that was everyone in the group and above all, he did all this with a great sense of humor. He also evinced great knowledge about his country, Namibia, whether about language, topography, geology, plant and wildlife, culture, foods, climate and so many other things. He also had familiarized himself with the US beforehand so he could draw comparisons on landscapes. As he escorted us to the gates at the airport, many of our group exchanged hugs with Nathan and him. Though there had been some grumbling about some of the matters noted above, including the cold weather, over which Herunga had no control, without exception, we found him to be an outstanding tour guide. On a scale of 1-10 with 10 being the best, I would give him a 10+.
Oliver M.
The trip was AMAZING! The lodging choices were perfect! Our Gate1 guide, Don, is so knowledgeable on all things Africa, as well as being a beautiful soul who looked after us every step of the way! The highlight of the trip for me was the time we spent at the Moremi Crossing camp in the Okavanko Delta. The game drives and time in Moremi Crossing are memories I will cherish the rest of my life. Thank you for all of your help with the registration process!
Mardi K.
The Namibia tour was better than imagined! The guides were excellent, professional, organized, knowledgeable, caring and fun! We were amazed by all the logistics they handled smoothly and always pleasant. Can't say enough good things about Herunga & Silver ..Kudos to them !! The food , drinks & lodging were top notch ..good location, well-appointed with great service//ambiance. One of the best Gate 1 trips ever!!!
Rebecca F.