7 Day Classic Costa Rica
From
$1149
Land Only
$1489*
Air & Land
Featured Hotels
(Hotels may vary based on departure day of the week)
| Sunday Departure | ||
|---|---|---|
| Hilton Garden Inn San Jose La Sabana | San Jose | |
| Arenal Volcano Inn | Arenal | |
| El Establo Hotel | Monteverde | |
| Tuesday Departure | ||
|---|---|---|
| Hilton Garden Inn San Jose La Sabana | San Jose | |
| Arenal Volcano Inn | Arenal | |
| El Establo Hotel | Monteverde | |
| Thursday Departure | ||
|---|---|---|
| Hilton Garden Inn San Jose La Sabana | San Jose | |
| Arenal Volcano Inn | Arenal | |
| El Establo Hotel | Monteverde | |
Select a Date to Book
Select a Date to Book
| 2026 Dates & Prices Single Supplement: $500 | ||||||
|---|---|---|---|---|---|---|
| Hotel | Dates | Embark | Tour Starts | Ship | Land Only | Air & Land |
| $1199 | $1629* | |||||
Not Included:
Optional tours and gratuities (unless otherwise specified).
Additional Information:
Land only price does not include arrival/departure transfers.
Passport information must be submitted to Gate 1 Travel at least 30 days prior to departure.
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information, check our Visas page.
Is This Trip Right for You?
Escorted Package Includes
- Round trip flights Miami-San Jose, San Jose-Miami
Some departure dates may be offered from an alternate nearby airport. Check flight itinerary options when booking.
Other departure cities available. Click on date of departure for selection and prices - 6 nights accommodations
- 2 nights San Jose
- 2 nights Arenal
- 2 nights Monteverde
- Hotel taxes, fees & service charges
- Hotel porterage
- All transfers included only with airfare purchase on package arrival & departure dates†
- 11 meals: 6 breakfasts, 2 lunches, 3 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Entrance fees per itinerary
- Tips for porters, wait staff & local guides on included services
- Comfortable wireless earphones for enhanced touring
Special Features
- View Arenal Volcano National Park with its unique landscape and famous Arenal Volcano
- Discover the dense vegetation in the stunning Monteverde Cloud Forest
- Experience a traditional Costa Rican coffee farm
†Transfers are available for purchase for land only or on alternative flight dates if pre/post accommodations are booked through Gate 1 Travel
Not Included:
Optional tours gratuities. (unless otherwise specified).
Is This Trip Right for You?
| The number of participants may vary during your tour as we accommodate travelers arriving and departing at different points in the itinerary.
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| The number of participants may vary during your tour as we accommodate travelers arriving and departing at different points in the itinerary.
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| The number of participants may vary during your tour as we accommodate travelers arriving and departing at different points in the itinerary.
|
Gate 1 Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently.
This first class hotel is famous around the world for its rich flora and fauna, where six different ecological systems converge. El Establo is a Quaker / Costa Rican family owned lodge, situated on 15... more
Hotel Details
This first class hotel is famous around the world for its rich flora and fauna, where six different ecological systems converge. El Establo is a Quaker / Costa Rican family owned lodge, situated on 15... more
Hotel Details
This first class hotel is famous around the world for its rich flora and fauna, where six different ecological systems converge. El Establo is a Quaker / Costa Rican family owned lodge, situated on 15... more
Hotel Details- Tours purchased while travelling may cost an extra 10% or more
- Tours often sell out. Avoid disappointment
- Save your cash. Credit card processing may not be possible locally
- Travel insurance only covers services purchased prior to departure
- Book Online or call to book these tours up to 1 week before your departure
- The day the optionals operate varies by the day of the week
Spend this evening relaxing in the renowned Hot Springs of Arenal. The family owned EcoTermales has four different pools ranging in temperature from 91 to 105 degrees Fahrenheit, surrounded by the local flora of the forest. Private and secluded, these hot springs are a great way to wind down after a long day of sightseeing. While there, enjoy an included traditional Costa Rican dinner.
Approximate tour duration is 4 hours.
| Day #3 | 01 Jan 2026 - 31 Dec 2026 | $66.00 |
Take a tour of the Monteverde Brewery and go behind-the-scenes to discover the hidden world of Monteverde's craft beer. The secret lies in the quality of the water, which is rich in minerals, sourced directly from the Monteverde cloud forest. After the tour, receive a glass as a souvenir and savor a delicious dinner.
Approximate tour duration is 4 hours.
| Day #4 | 01 Jan 2026 - 31 Dec 2026 | $64.00 |
Join this exciting tour to see the rainforest in a whole new way. Cross through the unique Cloud Forest's canopy while suspended from a high weight capacity zipline cable, maneuvering between the 15 platforms and 12 cables that span over 2 miles in length, making this extreme adventure one of the longest Zipline tours in the country.
It is recommended that you wear hiking boots for this activity as you will be walking some distance through the forest between the Zipline cables. This activity may be considered very strenuous and people with difficulty breathing, heart, or other medical conditions should consider not choosing this optional tour. The zipline harness has an approximate limit of 250 pounds and a 41-inch waist circumference.
Approximate tour duration is 2.5-3 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $70.00 |
Enjoy a walk among the treetops on this 1.9 mile trail, which boasts 8 different bridges at heights ranging from 36 to 180 feet. The Selvatura Hanging Bridges are the longest and the strongest bridge system in the country. The hanging bridges give you the unique opportunity to see plants and animals not visible from the ground.
It is recommended that you wear hiking boots for this activity. For some, this activity may be considered strenuous and people with difficulty breathing, heart or other medical conditions, should consider not to choose this optional tour.
Approximate tour duration is 2.5 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $42.00 |
Spend this evening relaxing in the renowned Hot Springs of Arenal. The family owned EcoTermales has four different pools ranging in temperature from 91 to 105 degrees Fahrenheit, surrounded by the local flora of the forest. Private and secluded, these hot springs are a great way to wind down after a long day of sightseeing. While there, enjoy an included traditional Costa Rican dinner.
Approximate tour duration is 4 hours.
| Day #3 | 01 Jan 2026 - 31 Dec 2026 | $66.00 |
Take a tour of the Monteverde Brewery and go behind-the-scenes to discover the hidden world of Monteverde's craft beer. The secret lies in the quality of the water, which is rich in minerals, sourced directly from the Monteverde cloud forest. After the tour, receive a glass as a souvenir and savor a delicious dinner.
Approximate tour duration is 4 hours.
| Day #4 | 01 Jan 2026 - 31 Dec 2026 | $64.00 |
Join this exciting tour to see the rainforest in a whole new way. Cross through the unique Cloud Forest's canopy while suspended from a high weight capacity zipline cable, maneuvering between the 15 platforms and 12 cables that span over 2 miles in length, making this extreme adventure one of the longest Zipline tours in the country.
It is recommended that you wear hiking boots for this activity as you will be walking some distance through the forest between the Zipline cables. This activity may be considered very strenuous and people with difficulty breathing, heart, or other medical conditions should consider not choosing this optional tour. The zipline harness has an approximate limit of 250 pounds and a 41-inch waist circumference.
Approximate tour duration is 2.5-3 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $70.00 |
Enjoy a walk among the treetops on this 1.9 mile trail, which boasts 8 different bridges at heights ranging from 36 to 180 feet. The Selvatura Hanging Bridges are the longest and the strongest bridge system in the country. The hanging bridges give you the unique opportunity to see plants and animals not visible from the ground.
It is recommended that you wear hiking boots for this activity. For some, this activity may be considered strenuous and people with difficulty breathing, heart or other medical conditions, should consider not to choose this optional tour.
Approximate tour duration is 2.5 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $42.00 |
Spend this evening relaxing in the renowned Hot Springs of Arenal. The family owned EcoTermales has four different pools ranging in temperature from 91 to 105 degrees Fahrenheit, surrounded by the local flora of the forest. Private and secluded, these hot springs are a great way to wind down after a long day of sightseeing. While there, enjoy an included traditional Costa Rican dinner.
Approximate tour duration is 4 hours.
| Day #3 | 01 Jan 2026 - 31 Dec 2026 | $66.00 |
Take a tour of the Monteverde Brewery and go behind-the-scenes to discover the hidden world of Monteverde's craft beer. The secret lies in the quality of the water, which is rich in minerals, sourced directly from the Monteverde cloud forest. After the tour, receive a glass as a souvenir and savor a delicious dinner.
Approximate tour duration is 4 hours.
| Day #4 | 01 Jan 2026 - 31 Dec 2026 | $64.00 |
Join this exciting tour to see the rainforest in a whole new way. Cross through the unique Cloud Forest's canopy while suspended from a high weight capacity zipline cable, maneuvering between the 15 platforms and 12 cables that span over 2 miles in length, making this extreme adventure one of the longest Zipline tours in the country.
It is recommended that you wear hiking boots for this activity as you will be walking some distance through the forest between the Zipline cables. This activity may be considered very strenuous and people with difficulty breathing, heart, or other medical conditions should consider not choosing this optional tour. The zipline harness has an approximate limit of 250 pounds and a 41-inch waist circumference.
Approximate tour duration is 2.5-3 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $70.00 |
Enjoy a walk among the treetops on this 1.9 mile trail, which boasts 8 different bridges at heights ranging from 36 to 180 feet. The Selvatura Hanging Bridges are the longest and the strongest bridge system in the country. The hanging bridges give you the unique opportunity to see plants and animals not visible from the ground.
It is recommended that you wear hiking boots for this activity. For some, this activity may be considered strenuous and people with difficulty breathing, heart or other medical conditions, should consider not to choose this optional tour.
Approximate tour duration is 2.5 hours.
| Day #5 | 01 Jan 2026 - 31 Dec 2026 | $42.00 |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Costa Rica - Passport information must be submitted to Gate 1 Travel at least 30 days prior to departure. |
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| Please consult with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Any required inoculations must be documented by clients' healthcare provider on a valid vaccination certificate, which must be carried as proof where necessary. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. While traveling, illnesses can sometimes be unavoidable. If a traveler arrives feeling ill or becomes sick during the tour, they will be separated from the group and directed to either a local or virtual medical facility for diagnosis. This precaution is necessary to ensure the well-being of all travelers. The traveler may only rejoin the group after receiving written clearance from an accredited medical facility confirming they are fit to continue. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will be the responsibility of the passenger. Travel protection plans will only consider coverage with service receipts provided by legally qualified health care facilities, and in accordance with policy terms. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Costa Rica - Costa Rica has a good healthcare system, with public hospitals in every major city and private clinics with European or US standards available in San Jose. Among them are the CIMA hospital (Tel: (506) 2208-10-00) and the "Clinica Biblica" (Tel: 2522-10-00). Both of these hospitals offer a 24 hour pharmacy should you need to pick up any important medication. Otherwise, while you are traveling there are smaller pharmacies throughout the country open during the day with a more limited selection. You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring insect repellent and consider wearing clothing that adequately covers arms and legs. Travelers to Limón or Alajuela Province are encouraged to consult their health care providers regarding malaria prophylaxis. It is recommended that you see your doctor 4-6 weeks before your trip. |
| About the Zika Virus - The Zika Virus is a mosquito-borne virus mostly found in areas of Mexico, the Caribbean, Central and South America. According to the CDC, most cases of Zika are mild. However, there is a potential link between this virus and a brain defect called microcephaly which affects unborn babies and may pose a potential risk to pregnant women. If you are pregnant or believe you could be at the time of travel, the CDC cautions against traveling to these destinations. For information, please visit www.cdc.gov/zika/. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Costa Rica - Costa Rica has a tropical climate with two seasons. The dry season is from December to April and the wet season is from May to November. Weather always varies between regions, some higher altitudes like Monteverde have cooler, wet weather. Manuel Antonio experiences hotter, more humid weather, and while during the day the temperatures can be very warm everything can cool down at night. Comfortable lightweight clothing is recommended, as well as a sturdy pair of hiking boots and a light rain coat. Layers are recommended for people traveling to many different parts of the country so that you can adapt to every type of weather throughout your trip. If you choose to participate in the optional Canopy or Zipline tours, it is recommended that you wear old or worn clothing. Tortuguero: For passengers traveling to Tortuguero it is very important to pack rain gear, hiking boots, and insect repellent. Manuel Antonio: For passengers traveling to Manuel Antonio it is very important to pack lightweight moisture-wicking clothing, a swimsuit, a wide-brimmed hat, sunscreen, and a reusable water bottle. Costa Rica Average Temperatures: Fahrenheit | Celsius |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| COSTA RICA: Books The Ticos: Culture and Social Change in Costa Rica by Mavis Hiltunen Biesanz, Richard Biesanz and Karen Zubris Biesanz Life Above the Jungle Floor by Donald Perry A Neotropical Companion by John Kricher Happier Than a Billionaire: Quitting My Job, Moving to Costa Rica, and Living the Zero Hour Work Week by Nadine Hays Pisani Assault on Paradise by Tatiana Lobo Costa Rica: A Traveler's Literary Companion by Barbara Ras COSTA RICA: Films The Blue Butterfly (2004) Carnival in Costa Rica (1947) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62"), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline's requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate your luggage upon arrival or to describe it in the event that it is lost. |
| Intra-Flights |
| All intra-flights included in your package are booked in Economy Class. Checked bags are typically limited to a total dimension of 62 inches (157 cm) by adding length + width + height (example: 26"+26"+10" = 62" / 66cm+66cm+25cm = 157cm), and a maximum weight of 50 lbs (23 kg). Exceptions are listed below and may differ from international flight luggage limits. More detailed baggage restrictions for your airline can be found at www.gate1travel.com/baggagefees.aspx. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. While air conditioning is available in most hotels, we recommend checking the room amenities listed under the "Featured Hotels" tab of your package to confirm. Please note that many international hotels were built before central air conditioning was introduced. In those that do offer air conditioning, usage may be restricted, often due to government regulations aimed at promoting energy conservation. It's typical for air conditioning to be used only during the summer months, to follow a set schedule (sometimes turned off at night), and to operate at lower settings than what many Americans are accustomed to. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Monteverde Hotels - Monteverde is located in a remote tropical cloud forest. Passengers should be aware that the hotels in this region are very basic and are not equipped with air-conditioning or heat. Please note hair dryers are not available in most Monteverde hotels. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Staggered Arrival & Departure |
| Many tours are offered with multiple duration options, allowing travelers to choose one or more destinations in a single trip. As a result, the number of participants on your tour may vary, as we accommodate travelers arriving and departing at different points in the itinerary. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Costa Rica Road Conditions: |
| Roads in Costa Rica are not up to United States standards. Roads vary from paved, multi-lane highways to narrow, gravel roads. The gravel roads often contain many potholes, bumps, and hazards. The journey between Arenal and Monteverde is on a unpaved, gravel road. The drive time can take longer than expected. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Costa Rica - The Costa Rican Colón is the currency of Costa Rica. It is very common in Costa Rica to deal in both American dollars and the Costa Rican Colon, often prices will be given in both denominations. Many, but not all, ATM machines in Costa Rica dispense both Colones and dollars. It is not recommended to exchange money at the airport in Costa Rica. More favorable currency exchange rates can be found at locations outside the airport, such as at your hotels. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store's policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country's online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Costa Rica - Large stores and supermarkets in Costa Rica will have fixed prices that are clearly labeled and should be purchased at that price. However, in local markets people regularly bargain for what they buy, and you should too! Wooden carvings, woven blankets, colorful paintings, and beautifully crafted pottery are only a few examples of the many souvenirs you can purchase to remember your trip. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Costa Rica
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| Languages |
| Costa Rica - Spanish is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Costa Rica - The voltage used is 110 volts. |
| Code of Conduct |
| Costa Rica - Shaking hands is the standard greeting. Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. The notion of Pura Vida dominates the national outlook. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Costa Rica - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Although tap water is considered safe to drink in the major cities, it is recommended that visitors only drink bottled water or water that has been boiled and filtered. Filtered water is often available at hotels. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Costa Rica |
Holidays 2026 Jan 1: New Year's Day Apr 2: Maundy Thursday Apr 3: Good Friday Apr 5: Easter Sunday Apr 11: Battle of Rivas May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Our Lady of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 1: Day of Abolition of the Army Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2027 Jan 1: New Year's Day Mar 19: St. Joseph Day Apr 11: Battle of Rivas Mar 25: Maundy Thursday Mar 26: Good Friday Mar 28: Easter May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Virgin of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve |
| Suggested Tipping |
| Gratuities |
| Tipping is always at your personal discretion. For your convenience, please refer to the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or in the U.S. dollar equivalent where accepted, and we recommend keeping small bills on hand for tipping. Please note that in many destinations, tipping is considered a customary part of local compensation. While you may occasionally be approached for additional tips, you should never feel pressured to do so. If at any time you feel uncomfortable or uncertain about a situation, please speak with your Tour Manager or contact our office using the phone numbers provided in your travel documents. |
| Suggested Tipping: Escorted Tours |
Tour Manager: US $10 per person per day Driver: US $5 per person per day, US $3 per half day Note: Tips for local guides, hotel porters, wait staff, and any other services listed in your itinerary are included, unless otherwise specified above. Drivers provide chauffeur services and limited assistance with luggage, and on some itineraries, you may encounter multiple drivers. |
| Costa Rica - For activities on your own, gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Costa Rica - Passport information must be submitted to Gate 1 Travel at least 30 days prior to departure. |
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| Please consult with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Any required inoculations must be documented by clients' healthcare provider on a valid vaccination certificate, which must be carried as proof where necessary. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. While traveling, illnesses can sometimes be unavoidable. If a traveler arrives feeling ill or becomes sick during the tour, they will be separated from the group and directed to either a local or virtual medical facility for diagnosis. This precaution is necessary to ensure the well-being of all travelers. The traveler may only rejoin the group after receiving written clearance from an accredited medical facility confirming they are fit to continue. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will be the responsibility of the passenger. Travel protection plans will only consider coverage with service receipts provided by legally qualified health care facilities, and in accordance with policy terms. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Costa Rica - Costa Rica has a good healthcare system, with public hospitals in every major city and private clinics with European or US standards available in San Jose. Among them are the CIMA hospital (Tel: (506) 2208-10-00) and the "Clinica Biblica" (Tel: 2522-10-00). Both of these hospitals offer a 24 hour pharmacy should you need to pick up any important medication. Otherwise, while you are traveling there are smaller pharmacies throughout the country open during the day with a more limited selection. You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring insect repellent and consider wearing clothing that adequately covers arms and legs. Travelers to Limón or Alajuela Province are encouraged to consult their health care providers regarding malaria prophylaxis. It is recommended that you see your doctor 4-6 weeks before your trip. |
| About the Zika Virus - The Zika Virus is a mosquito-borne virus mostly found in areas of Mexico, the Caribbean, Central and South America. According to the CDC, most cases of Zika are mild. However, there is a potential link between this virus and a brain defect called microcephaly which affects unborn babies and may pose a potential risk to pregnant women. If you are pregnant or believe you could be at the time of travel, the CDC cautions against traveling to these destinations. For information, please visit www.cdc.gov/zika/. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Costa Rica - Costa Rica has a tropical climate with two seasons. The dry season is from December to April and the wet season is from May to November. Weather always varies between regions, some higher altitudes like Monteverde have cooler, wet weather. Manuel Antonio experiences hotter, more humid weather, and while during the day the temperatures can be very warm everything can cool down at night. Comfortable lightweight clothing is recommended, as well as a sturdy pair of hiking boots and a light rain coat. Layers are recommended for people traveling to many different parts of the country so that you can adapt to every type of weather throughout your trip. If you choose to participate in the optional Canopy or Zipline tours, it is recommended that you wear old or worn clothing. Tortuguero: For passengers traveling to Tortuguero it is very important to pack rain gear, hiking boots, and insect repellent. Manuel Antonio: For passengers traveling to Manuel Antonio it is very important to pack lightweight moisture-wicking clothing, a swimsuit, a wide-brimmed hat, sunscreen, and a reusable water bottle. Costa Rica Average Temperatures: Fahrenheit | Celsius |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| COSTA RICA: Books The Ticos: Culture and Social Change in Costa Rica by Mavis Hiltunen Biesanz, Richard Biesanz and Karen Zubris Biesanz Life Above the Jungle Floor by Donald Perry A Neotropical Companion by John Kricher Happier Than a Billionaire: Quitting My Job, Moving to Costa Rica, and Living the Zero Hour Work Week by Nadine Hays Pisani Assault on Paradise by Tatiana Lobo Costa Rica: A Traveler's Literary Companion by Barbara Ras COSTA RICA: Films The Blue Butterfly (2004) Carnival in Costa Rica (1947) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62"), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline's requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate your luggage upon arrival or to describe it in the event that it is lost. |
| Intra-Flights |
| All intra-flights included in your package are booked in Economy Class. Checked bags are typically limited to a total dimension of 62 inches (157 cm) by adding length + width + height (example: 26"+26"+10" = 62" / 66cm+66cm+25cm = 157cm), and a maximum weight of 50 lbs (23 kg). Exceptions are listed below and may differ from international flight luggage limits. More detailed baggage restrictions for your airline can be found at www.gate1travel.com/baggagefees.aspx. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. While air conditioning is available in most hotels, we recommend checking the room amenities listed under the "Featured Hotels" tab of your package to confirm. Please note that many international hotels were built before central air conditioning was introduced. In those that do offer air conditioning, usage may be restricted, often due to government regulations aimed at promoting energy conservation. It's typical for air conditioning to be used only during the summer months, to follow a set schedule (sometimes turned off at night), and to operate at lower settings than what many Americans are accustomed to. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Monteverde Hotels - Monteverde is located in a remote tropical cloud forest. Passengers should be aware that the hotels in this region are very basic and are not equipped with air-conditioning or heat. Please note hair dryers are not available in most Monteverde hotels. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Staggered Arrival & Departure |
| Many tours are offered with multiple duration options, allowing travelers to choose one or more destinations in a single trip. As a result, the number of participants on your tour may vary, as we accommodate travelers arriving and departing at different points in the itinerary. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Costa Rica Road Conditions: |
| Roads in Costa Rica are not up to United States standards. Roads vary from paved, multi-lane highways to narrow, gravel roads. The gravel roads often contain many potholes, bumps, and hazards. The journey between Arenal and Monteverde is on a unpaved, gravel road. The drive time can take longer than expected. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Costa Rica - The Costa Rican Colón is the currency of Costa Rica. It is very common in Costa Rica to deal in both American dollars and the Costa Rican Colon, often prices will be given in both denominations. Many, but not all, ATM machines in Costa Rica dispense both Colones and dollars. It is not recommended to exchange money at the airport in Costa Rica. More favorable currency exchange rates can be found at locations outside the airport, such as at your hotels. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store's policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country's online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Costa Rica - Large stores and supermarkets in Costa Rica will have fixed prices that are clearly labeled and should be purchased at that price. However, in local markets people regularly bargain for what they buy, and you should too! Wooden carvings, woven blankets, colorful paintings, and beautifully crafted pottery are only a few examples of the many souvenirs you can purchase to remember your trip. |
| Your Safety is Very Important |
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Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Costa Rica
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| Languages |
| Costa Rica - Spanish is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Costa Rica - The voltage used is 110 volts. |
| Code of Conduct |
| Costa Rica - Shaking hands is the standard greeting. Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. The notion of Pura Vida dominates the national outlook. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Costa Rica - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Although tap water is considered safe to drink in the major cities, it is recommended that visitors only drink bottled water or water that has been boiled and filtered. Filtered water is often available at hotels. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Costa Rica |
Holidays 2026 Jan 1: New Year's Day Apr 2: Maundy Thursday Apr 3: Good Friday Apr 5: Easter Sunday Apr 11: Battle of Rivas May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Our Lady of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 1: Day of Abolition of the Army Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2027 Jan 1: New Year's Day Mar 19: St. Joseph Day Apr 11: Battle of Rivas Mar 25: Maundy Thursday Mar 26: Good Friday Mar 28: Easter May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Virgin of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve |
| Suggested Tipping |
| Gratuities |
| Tipping is always at your personal discretion. For your convenience, please refer to the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or in the U.S. dollar equivalent where accepted, and we recommend keeping small bills on hand for tipping. Please note that in many destinations, tipping is considered a customary part of local compensation. While you may occasionally be approached for additional tips, you should never feel pressured to do so. If at any time you feel uncomfortable or uncertain about a situation, please speak with your Tour Manager or contact our office using the phone numbers provided in your travel documents. |
| Suggested Tipping: Escorted Tours |
Tour Manager: US $10 per person per day Driver: US $5 per person per day, US $3 per half day Note: Tips for local guides, hotel porters, wait staff, and any other services listed in your itinerary are included, unless otherwise specified above. Drivers provide chauffeur services and limited assistance with luggage, and on some itineraries, you may encounter multiple drivers. |
| Costa Rica - For activities on your own, gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
| Know Before You Go | |
| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. |
| Getting Ready to Go |
| Passports and Visas |
| It is each traveler's responsibility to have a passport valid for at least 6 months beyond the dates of travel and a visa if required. Please check the information at www.gate1travel.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has blank pages.
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| Costa Rica - Passport information must be submitted to Gate 1 Travel at least 30 days prior to departure. |
| Traveling with Friends or Family? |
| If you are traveling with friends or family who are booked on another reservation, please make sure that we are aware. On occasion, we may operate more than one vehicle on your tour departure in which case we will ensure that guests will be assigned together. This is achieved by connecting your reservations before your departure. Once you arrive in your destination, it may not be possible to make assignment changes. To check that your reservations are linked, log into https://www.gate1travel.com/reservations with your email and password, select your reservation number, and check to see that your reservations are indicated as "Traveling With" at the top right side of the display. |
| Trip Preparation |
| A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas, driver's license) are in order. Make sure also that you have enough prescription medications to last through the trip and carry them with you in case your luggage is delayed. Bring a change of clothes in your carry-on bag in the event that your luggage is delayed or lost. Lost luggage is common. We strongly urge you to consider carry-ons instead of checked bags when possible, and when checking a bag is necessary, choose a bag color and identification that stands out. We suggest that you make photocopies of passports, visas, personal ID and any other important travel documents and pack them separately from the originals. You may also make a digital copy of your passport to keep a clear picture with the important details in your cell phone or digital camera photos. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. Pack a list of medications including dosage and generic names. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Due to security reasons, many museums have restrictions on the size of bags that can be taken inside and backpacks, carry-on bags or large purses may not be permitted. It is recommended to bring a small shoulder bag or purse to use in these situations instead. Avoid placing valuables such as cameras in your checked luggage. Airplane pressure can cause similar pressure in your body, most notably in ears, as well as liquid tubes and bottles. Your physician can suggest medication for decongestion. We suggest that you place liquid containers into Ziploc bags to catch any leaks. |
| Travel Safety Advice: The safety of our guests is Gate 1’s #1 concern. Before making the decision to reserve your vacation, we want you to be aware of potential situations which may impact your holiday. While most of the time our programs run precisely according to plans, on rare occasion force majeure events including weather, transportation mechanical issues, or uninhabitable accommodation, civil unrest and even criminal or terrorist activities will present themselves unexpectedly and with little or no notice. Gate 1 will make the decision to cancel a tour only after receiving verifiable government issued information. We are otherwise obliged to comply with contractual airline and vendor agreements and carry out the tour until or unless we are advised otherwise. In the event of such an occurrence anytime after your date of departure, Gate 1 and the local destination ground staff, in coordination with government advisories, airlines, hotels, cruise ships and other vendors, will make decisions with regard to your safety first. We strongly recommend that tour participants review the destination country's specific information at https://travel.state.gov/content/passports/en/alertswarnings.html. |
| Travel Protection |
| Even the best-planned trips can be impacted by the unexpected. And that is why we recommend that you help protect yourself and your investment by purchasing Travel Protection for your Gate 1 trip. Travel Protection can help with medical coverage for illness or injury, trip cancellation and/or interruption, baggage loss, medical evacuation, and more. At any time before you complete Final Payment, you may choose to purchase Travel Protection. The protection plan premium is non-refundable after a 10-day review period. In addition, you must be medically able to travel at the time the premium is paid. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting www.gate1travel.com/insurance/. Cancel for Any Reason Waiver Benefit (CFAR) is a non-insurance feature that allows you to cancel up to 72 hours before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. CFAR must be purchased at the same time as the Travel Protection Plan as well as within 21 days of the original booking date. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. All CFAR credits are valid for a period of two years from the original date of travel. CFAR Credits have no cash value and are not transferrable. Airline-assessed fees are generally $300 per person, but may be as much as fully non-refundable. Some non-refundable airline tickets may retain value, less airline-assessed fees. Your future air credit must be used to book with the same airline. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the tickets were originally issued (not the date of travel). For details, www.gate1travel.com/insurance/. This program does not apply to custom groups and Antarctica cruises. Residents of New York, Missouri & Minnesota may purchase this Cancel for Any Reason Waiver Benefit separate from Travel Protection. Call to speak with a reservation agent for details. This Cancel for any Reason Wavier Benefit is not insurance and is provided by Gate 1 Travel. |
| Mobile Phones |
| Mobile networks differ from country to country. We recommend you check with your provider to see if your wireless plan will work in the destination(s) you are visiting. To avoid possible roaming charges, you may want to consider purchasing an international plan. With most major phone companies, for a modest fee, you will be able to use your domestic plan's talk, text, and data allowances just like you do at home. If you can access the internet while you travel, you can also take advantage of services such as WhatsApp or Skype. |
| Making Telephone Calls from One Country to Another |
| When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code (often indicated with a “+” sign), then the destination Country Code, then the Phone Number. For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If you are dialing from a mobile phone, you can enter a “+” instead of the international Exit Code (011, 001, 0011 or 00) by pressing and holding the 0 key. For most countries in Africa, Asia, Europe, South America and South Pacific, if you are calling from a local phone to a number within the same country, you should drop both the exit and country codes and then add a leading 0 (zero). Exceptions include Spain, Italy, Hungary and Malta (no additional zero needed to dial locally). Example: To dial the following number in Germany (as listed on your voucher): +(49) 0555-555 From USA or your US cell phone: 011-49-555-555 From another country in Europe: 00-49-555-555 From a German phone within Germany: 0555-555 |
| WiFi Access |
| WiFi is available in most airports, hotels, and cruise lines, as well as on some flights, trains, and buses. There may be a fee for access and service quality and speed may vary greatly especially while on moving vehicles. Availability on cruises is also dependent upon its location while sailing through multiple countries. Please note that WiFi can be extremely slow, unreliable, and sometimes nonexistent in developing countries. |
| Staying Healthy While Traveling |
| Please consult with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Any required inoculations must be documented by clients' healthcare provider on a valid vaccination certificate, which must be carried as proof where necessary. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. While traveling, illnesses can sometimes be unavoidable. If a traveler arrives feeling ill or becomes sick during the tour, they will be separated from the group and directed to either a local or virtual medical facility for diagnosis. This precaution is necessary to ensure the well-being of all travelers. The traveler may only rejoin the group after receiving written clearance from an accredited medical facility confirming they are fit to continue. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will be the responsibility of the passenger. Travel protection plans will only consider coverage with service receipts provided by legally qualified health care facilities, and in accordance with policy terms. There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
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| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements. |
| Costa Rica - Costa Rica has a good healthcare system, with public hospitals in every major city and private clinics with European or US standards available in San Jose. Among them are the CIMA hospital (Tel: (506) 2208-10-00) and the "Clinica Biblica" (Tel: 2522-10-00). Both of these hospitals offer a 24 hour pharmacy should you need to pick up any important medication. Otherwise, while you are traveling there are smaller pharmacies throughout the country open during the day with a more limited selection. You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring insect repellent and consider wearing clothing that adequately covers arms and legs. Travelers to Limón or Alajuela Province are encouraged to consult their health care providers regarding malaria prophylaxis. It is recommended that you see your doctor 4-6 weeks before your trip. |
| About the Zika Virus - The Zika Virus is a mosquito-borne virus mostly found in areas of Mexico, the Caribbean, Central and South America. According to the CDC, most cases of Zika are mild. However, there is a potential link between this virus and a brain defect called microcephaly which affects unborn babies and may pose a potential risk to pregnant women. If you are pregnant or believe you could be at the time of travel, the CDC cautions against traveling to these destinations. For information, please visit www.cdc.gov/zika/. |
| Consideration for Tour Participants (Escorted Tours) |
For the benefit of all tour participants, we ask tour members to be considerate of their fellow travelers in the following ways:
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| Climate & Clothing |
| Costa Rica - Costa Rica has a tropical climate with two seasons. The dry season is from December to April and the wet season is from May to November. Weather always varies between regions, some higher altitudes like Monteverde have cooler, wet weather. Manuel Antonio experiences hotter, more humid weather, and while during the day the temperatures can be very warm everything can cool down at night. Comfortable lightweight clothing is recommended, as well as a sturdy pair of hiking boots and a light rain coat. Layers are recommended for people traveling to many different parts of the country so that you can adapt to every type of weather throughout your trip. If you choose to participate in the optional Canopy or Zipline tours, it is recommended that you wear old or worn clothing. Tortuguero: For passengers traveling to Tortuguero it is very important to pack rain gear, hiking boots, and insect repellent. Manuel Antonio: For passengers traveling to Manuel Antonio it is very important to pack lightweight moisture-wicking clothing, a swimsuit, a wide-brimmed hat, sunscreen, and a reusable water bottle. Costa Rica Average Temperatures: Fahrenheit | Celsius |
| About Drones |
| Unmanned Aerial Vehicles (UAV) or "drone" technology has quickly become affordable and is increasingly popular with recreational users. While some countries have clear, established drone laws, others do not, or existing regulations are undergoing review and change. Travelers who wish to bring a drone on their trip are responsible to research and abide by the laws and regulations of the countries they are visiting, as well as to check with their airline(s) regarding their rules for transporting drones. Please note that tours are unable to extend the length of scheduled visits and stops to accommodate use of drones. |
| Book & Film Recommendations |
| Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests' recommendations. |
| COSTA RICA: Books The Ticos: Culture and Social Change in Costa Rica by Mavis Hiltunen Biesanz, Richard Biesanz and Karen Zubris Biesanz Life Above the Jungle Floor by Donald Perry A Neotropical Companion by John Kricher Happier Than a Billionaire: Quitting My Job, Moving to Costa Rica, and Living the Zero Hour Work Week by Nadine Hays Pisani Assault on Paradise by Tatiana Lobo Costa Rica: A Traveler's Literary Companion by Barbara Ras COSTA RICA: Films The Blue Butterfly (2004) Carnival in Costa Rica (1947) |
| Preparing for Your Trip |
| Seat Assignments |
| As a courtesy service, complimentary airline seat assignments are requested on your behalf and, when available, are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in which case the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. Some airlines offer preferred seating for an additional fee; these seats may only be purchased directly from the airline. You will need your family name and the 6-digit airline “Record Locator” which is displayed with the flight details on your reservation. In the event that you change seat assignments directly with your airline, changes will not be reflected on your invoice or documents. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please write to us at www.gate1travel.com/contactus. |
| Luggage & Packing |
| Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62"), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines charge for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). For your airline's requirements and fees, visit www.gate1travel.com/baggagefees.aspx. For important baggage information, visit www.gate1travel.com/luggage.aspx. Avoid placing valuables in your checked luggage. Federal law forbids the carriage of hazardous materials aboard the aircraft in your luggage, your carry-on or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Check the Transportation and Safety Administration (TSA) website www.tsa.gov to find out the current list of acceptable items you may bring on a plane before packing. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate your luggage upon arrival or to describe it in the event that it is lost. |
| Intra-Flights |
| All intra-flights included in your package are booked in Economy Class. Checked bags are typically limited to a total dimension of 62 inches (157 cm) by adding length + width + height (example: 26"+26"+10" = 62" / 66cm+66cm+25cm = 157cm), and a maximum weight of 50 lbs (23 kg). Exceptions are listed below and may differ from international flight luggage limits. More detailed baggage restrictions for your airline can be found at www.gate1travel.com/baggagefees.aspx. |
| Day of Departure |
| Flight Services |
| What to do if You Need Assistance |
Whether you purchased your airfare from Gate 1 Travel or from the airline directly, please bear in mind that Gate 1 Travel does not own nor operate the airline(s), nor the airport facilities where they operate. At times, flying can be a frustrating experience, especially when things do not go exactly as planned, and airline explanations can be confusing or even misleading. Should you face a problem, remain calm and seek assistance either from the airline directly or from Gate 1. Please be aware that in most cases, on the day of your flight(s), airlines pass responsibility for your reservation to their staff at the airport and it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline. |
| Arrival & Departure |
| Arrival Procedures |
| Upon arrival, please complete immigration formalities if necessary and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after collecting your luggage or passing through Customs by the local representative who will be holding a Gate 1 Travel sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Gate 1 transfer personnel, go to the Tourist Information Desk and ask them to page the Gate 1 Travel representative or phone the number on your voucher. If you are delayed due to lost luggage, phone the number on the voucher or have a companion exit the Customs Area to advise the transfer representative. Be wary of airport scammers who offer unwanted assistance. If you are arriving without a pre-arranged transfer, we strongly recommend going to the Tourist Information Desk to ask for a licensed taxi or transfer service. You may be asked to pay for the transfer at the desk prior to the trip, this will ensure you are not charged extra during the trip. |
| What To Do When Your Flight Is Delayed |
| Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, the better we can respond. Please refer to the Emergency Assistance instructions on this same document. Gate 1 Travel is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon you return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services. |
| Departure Procedures |
| If your program includes departure transfers, instructions will be stated on your voucher or provided locally. |
| Transfers |
| Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money. |
| About Your Accommodations |
| Hotels |
| Gate 1 Travel has carefully selected each hotel based on overall quality, location, price, service, and cleanliness. All rooms are standard twin-bedded (two single beds) rooms with private facilities. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; where available, a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. While air conditioning is available in most hotels, we recommend checking the room amenities listed under the "Featured Hotels" tab of your package to confirm. Please note that many international hotels were built before central air conditioning was introduced. In those that do offer air conditioning, usage may be restricted, often due to government regulations aimed at promoting energy conservation. It's typical for air conditioning to be used only during the summer months, to follow a set schedule (sometimes turned off at night), and to operate at lower settings than what many Americans are accustomed to. Some lodges and accommodations in remote regions may not have all of the amenities, such as hairdryer, alarm clock and room service, that you might find in a larger hotel located in a city center. |
| Monteverde Hotels - Monteverde is located in a remote tropical cloud forest. Passengers should be aware that the hotels in this region are very basic and are not equipped with air-conditioning or heat. Please note hair dryers are not available in most Monteverde hotels. |
| Hotel Check-in/ Check-out |
| Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later. |
| At Your Destination |
| Eco & Sustainable Tourism |
| We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs. |
| Staggered Arrival & Departure |
| Many tours are offered with multiple duration options, allowing travelers to choose one or more destinations in a single trip. As a result, the number of participants on your tour may vary, as we accommodate travelers arriving and departing at different points in the itinerary. |
| About Your Sightseeing |
| To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. On river cruises, color-coded group splits may be used for shoreside included and Optional tours. Some buses are equipped with toilet facility, however they are strictly intended for emergency use only and often require the vehicle to stop for safety reasons before use. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Gate 1 will decide based on the conditions whether to amend an itinerary. To respect the privacy of all tour participants, your tour manager will not organize a group photo or collect passenger email addresses for a group list. |
| Costa Rica Road Conditions: |
| Roads in Costa Rica are not up to United States standards. Roads vary from paved, multi-lane highways to narrow, gravel roads. The gravel roads often contain many potholes, bumps, and hazards. The journey between Arenal and Monteverde is on a unpaved, gravel road. The drive time can take longer than expected. |
| Land Only Passengers (Escorted Tours) |
| Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Gate 1 Travel should proceed directly to the hotel for check-in. The details of the hotel can be found in your documents. |
| Purchasing Tours Locally |
| On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Gate 1 Terms & Conditions for more information. https://www.gate1travel.com/terms.aspx#optional |
| Independent Activities - Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses |
| Costa Rica - The Costa Rican Colón is the currency of Costa Rica. It is very common in Costa Rica to deal in both American dollars and the Costa Rican Colon, often prices will be given in both denominations. Many, but not all, ATM machines in Costa Rica dispense both Colones and dollars. It is not recommended to exchange money at the airport in Costa Rica. More favorable currency exchange rates can be found at locations outside the airport, such as at your hotels. |
| Shopping |
| Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities. We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally crafted merchandise which you may not be able to find on your own. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs. All shops want your satisfaction, and therefore in case of any misunderstanding they ask that you kindly submit your claim to us within one week of the item's receipt. Claims submitted later will be subject to each store's policies. While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is! About Tax-Free Shopping Tax-Free Shopping allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their purchases in some foreign countries in accordance with restrictions and procedures as dictated by each country. Refund eligibility varies by country, but may require presenting a scanned copy of your passport at the time of purchase, a minimum amount spent, or providing original store receipts. For more details, check the respective country's online website, with the shop salesperson, with your tour manager or at www.globalblue.com for specific country regulations and airport operation hours. Please keep in mind that you must apply for VAT refund in the airport of the country the items were purchased and allow enough time prior to your flight for the application. U.S. Customs & Shipping Charges You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins. |
| Costa Rica - Large stores and supermarkets in Costa Rica will have fixed prices that are clearly labeled and should be purchased at that price. However, in local markets people regularly bargain for what they buy, and you should too! Wooden carvings, woven blankets, colorful paintings, and beautifully crafted pottery are only a few examples of the many souvenirs you can purchase to remember your trip. |
| Your Safety is Very Important |
|
Prior to your trip, if you are traveling overseas, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Gate 1 Travel representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Gate 1 Travel vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities. |
| Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
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| Local Emergency Phone Numbers |
Costa Rica
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| Languages |
| Costa Rica - Spanish is the local language. English is generally spoken in tourist areas. |
| Electricity |
| Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances. |
| Costa Rica - The voltage used is 110 volts. |
| Code of Conduct |
| Costa Rica - Shaking hands is the standard greeting. Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. The notion of Pura Vida dominates the national outlook. |
| Meals & Dietary Requests |
| Included meals are based on the restaurant's set menu or buffet and usually represent local cuisine. Vegetarian meals are available in most locations, while vegan, protein-rich or gluten-free menus are rare. Special dietary requests, which must be selected in the passenger details section of your reservation, cannot be guaranteed. We are unable to provide meals in accordance with strict religious requirements, such as Kosher or Halal, nor can we accommodate specifically salt-free, high-protein or low-carb meals.
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| Costa Rica - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Although tap water is considered safe to drink in the major cities, it is recommended that visitors only drink bottled water or water that has been boiled and filtered. Filtered water is often available at hotels. Avoid ice, as it is usually made from tap water. |
| Holidays |
| On public holidays, there may be reduced public transportation, as well as limited hours or closures of attractions, shops and restaurants. |
| Holidays - Costa Rica |
Holidays 2026 Jan 1: New Year's Day Apr 2: Maundy Thursday Apr 3: Good Friday Apr 5: Easter Sunday Apr 11: Battle of Rivas May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Our Lady of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 1: Day of Abolition of the Army Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve Holidays 2027 Jan 1: New Year's Day Mar 19: St. Joseph Day Apr 11: Battle of Rivas Mar 25: Maundy Thursday Mar 26: Good Friday Mar 28: Easter May 1: Labor Day / May Day Jul 25: Annexation of Guanacaste Day Aug 2: Virgin of Los Angeles Day Aug 15: Mother's Day Sep 15: Independence Day Nov 2: All Souls' Day Dec 8: Feast of the Immaculate Conception Dec 24: Christmas Eve Dec 25: Christmas Day Dec 31: New Year's Eve |
| Suggested Tipping |
| Gratuities |
| Tipping is always at your personal discretion. For your convenience, please refer to the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in local currency or in the U.S. dollar equivalent where accepted, and we recommend keeping small bills on hand for tipping. Please note that in many destinations, tipping is considered a customary part of local compensation. While you may occasionally be approached for additional tips, you should never feel pressured to do so. If at any time you feel uncomfortable or uncertain about a situation, please speak with your Tour Manager or contact our office using the phone numbers provided in your travel documents. |
| Suggested Tipping: Escorted Tours |
Tour Manager: US $10 per person per day Driver: US $5 per person per day, US $3 per half day Note: Tips for local guides, hotel porters, wait staff, and any other services listed in your itinerary are included, unless otherwise specified above. Drivers provide chauffeur services and limited assistance with luggage, and on some itineraries, you may encounter multiple drivers. |
| Costa Rica - For activities on your own, gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. |
This trip was wonderful!! Everything about it was great. Rafael could not have been better!! He was so kind and organized and knowledgeable and helpful... and funny, too. His eye for flora and fauna was amazing! We would have missed so much without his keen eye! So happy he was our guide. He made the trip what it was!!
Ellen G.
Our tour guide Rafael was extremely well-organized and detail oriented. He kept the group well informed about our daily activities and schedule. He also made sure that the entire operation was on-time. He was also very interesting and informative throughout the entire tour. He provided extra information about Costa Rica and the specific areas we visited. One of my personal goals was to see new and interesting flora and fauna. Rafael was exceptional at spotting difficult animals and birds as well as interesting plants. Using his spotting scope, we were able to see close-up views of many animals and birds, thus making the experience better. I also want to comment on the skill of the bus drivers. Both were excellent.
David C.
Our trip to Costa Rica was wonderful! Jose was the absolute best tour guide ever! He's a walking encyclopedia and interesting and enjoyable to be with. He couldn't have been any better!
Linda T.
The trip was amazing, hotels we stayed at were incredible , as well as the provided meals. Best of all, Jose our tour manager, was absolutely amazing and very knowledgeable and professional. Jose definitely made the bus rides between locations very comfortable as well as providing some interesting history of each particular town/district we passed through.
Robert C.
Jose was exceptional! One of the top 5 we have had (being on over 25 Gate 1 trips that says a lot!) The bus driver, Felix, also was great! Manual, the Panama guide was VERY hard to understand, his skill of the English language was not good. It was a wonderful trip! The farm family lunch was highlight and great food! Loved all the boat rides. The tour and lunch with the Embera tribe was excellent, great fish!! We cannot wait for our next Gate 1 adventure.
Sandra J.
On my recent trip to Costa Rica, Rafael was an excellent trip organizer. He was so knowledgeable about the biology of fauna and flora. As a biologist that has worked in the tropics for years, I learned a lot about the wildlife of Costa Rice. I wish we had seen more birds but understand that this is difficult with a group this size and not everyone's focus.
Donna S.
The experience was excellent but I would like to pay an extra compliment to our tour manager, Gilbert, who did an outstanding job of organizing, managing, and keeping the group in step. Thank you for men like him.
Steven B.
I just came back from the Costa Rica 13 day trip. Our guide was Cesar. He was an exceptional guide. This was my 7th trip with Gate 1. Cesar is very intelligent, great with fun facts, polite and funny. A real gem! Made our trip perfect.
Deborah C.
Costa Rica is probably the best reasonable priced trips for anyone that loves nature. Abundant animals and plants throughout the trip. We had a BLAST! Tour director Gilberth was a walking encyclopedia about plants and animals, and the history of his country. He is a gifted speaker that was thorough, but not boring. We saw sloths, four different monkey breeds, reptiles, and many, many different birds. Beautiful plants everywhere, all while staying at some really nice hotels. The country also has some great food. I give this trip 5 STARS!!!
Zane K.
Our trip to Costa Rica provided by gate one was incredible. This was our second gate one trip and Max (tour guide in Italy) set the bar so high we didn't think anyone could match him. Well Ricardo was able to do just that and provide us with an unbelievable experience. He went out of his way to make sure everyone was happy, and the trip went flawlessly. Even when Mother Nature and traffic delayed us several hours to and from Tortuguero he made sure everyone was comfortable and happy. His way of getting to know everyone and dealing with 38 different personalities differently was amazing. We are already looking to book our next adventure for next year with gate one and have been recruiting friends to come along with us!
Mark S.
Our tour manager was Jairo, and he was excellent. He was very accommodating with our requests and did extra things for us that were not specifically included. He had a vast knowledge of wildlife, plants, and flora in general. He covered the history of the areas we were in and the cultural aspects of the people living there. He was also a very friendly, approachable man, and we enjoyed our company with him. It was important for him to have us consider the tour group a family.
Robert W.
The lush and green beauty of Costa Rica left me speechless. This trip significantly surpassed my initial expectations. I thoroughly enjoyed the activities included as part of the itinerary and the optional tours. On the first day that we met our fellow travel mates, it was an instant connection among us. I have met some wonderful people with whom I have formed bonds, and we intend to travel together on future Gate 1 trips. Our bus driver skillfully maneuvered the narrow roads of Costa Rica like a veteran. Our tour manager, Jose, was exceptional. He is a true representation of an ambassador for Costa Rica's history, culture, people, and way of life. Jose's enthusiasm and excitement to share the history and culture of Costa Rica with me made me more and more intrigued to learn more about this wonderfully diverse country. Jose's vast knowledge of Costa Rica is astounding. Jose's exemplary attention to detail ensured that we were comfortable and that our every need was met. His witty sense of humor was something that I looked forward to experiencing daily. He made the trip a memorable one for me, so much so that I intend to revisit Costa Rica, and I hope that I will be fortunate enough to get Jose as my tour manager again. Jose extended himself far beyond my expectations to ensure that my experience was comfortable, enjoyable, and exciting. He has a keen eye for spotting the wildlife in their habitat in places where we would least think to look. This trip was filled with tear-jerking laughter and adventure, education, and fun. Costa Rica is quite a special place.
Belinda L.
My husband and I had an amazing trip to Costa Rica and Panama with Luis. He is an amazingly, knowledgeable guide of both Costa Rica and Panama. His personality makes everyone feel comfortable and sets a great tone for the entire group. We are happy he has his license now to be the tour guide in Panama! Our small Discovery group felt like a family, he was our friend and fearless leader!!!
Clair B.
We just completed the 14 day Costa Rica tour. I wanted to give a big shout out to our guide Gilbert. We have taken tours with other companies and Gilbert was by far the most excellent guide. He was organized, and very knowledgeable. We were especially impressed with his exact knowledge of the flora and fauna of Costa Rica. We learned so much. Gilbert was amiable, organized and made sure everyone was comfortable and secure. This was especially important since the tour had a number of seniors taking the hikes.
Judith T.
Trip was a very good. Tour guide, Jose, was an excellent host. Accommodations and food were good. No issues and nice memories. Thanks
James N.
I would like Gate 1 to know how exceptional our tour manager "Gio" and our bus driver "Hector" were. Gio made every day a pleasure and he was a wealth of information. Hector was a true professional driving group on the roads that I would never attempt to drive a bus the size we were in. I was sad to say goodbye to them both.
Susan R.
Our tour guide, Rafael, was absolutely amazing! He was very organized, communicated clearly and timely with expectations, activities and details, next steps. etc. so things went smoothly, and we knew what to expect each step along the way. He was a wealth of information on every topic imaginable: animals, plants, history, parks/sights in the country, food, health, economics, politics, and anything else guests could want to learn about. He kept us entertained on the coach with questions on topics he had previously discussed with us and rewarded correct answers with fun food items or cute Souvenir items particular to Costa Rica. He recognized a special anniversary for us and others on the trip - very thoughtful! He always checked at every meal if we all were enjoying our meal and everything was ok. He was considerate in keeping our group of 6 together in bus seat rotation, at group diners, and rooms at our overnight accommodations. He did a superb job at spotting/finding wildlife and pointing it out to the group and we loved his scope which he would set up for us to look through to see the animals up close and even take pictures on either his iPhone to share with the group or use our phone to capture a natural geographic quality photo!! A tour guide can make or break a trip, and Rafael did an outstanding job as our tour guide! Thank you for having stellar guides to enhance the travel experience for your customers!
Donna B.
Our drivers Luis, Jose and Marcos were EXCELLENT. Luis had to navigate going around a road closure (which added 3 hours to our return trip to San Jose). Jose and Marcos navigated very challenging road conditions as well. A shout out to a job well done. Manford was one of the BEST tour managers we've had on our many Gate 1 trips. He had to deal with a group of 27 merging with new travelers to a total of 41 and then back to 20 remaining travelers for the last few days of our tour. This meant that he had to keep the group organized, juggle travel conditions and make sure folks had their luggage with them to the proper locations. Manford did the ENTIRE tour himself - no local guides, and his energy, knowledge and pride in the Costa Rica culture and people made our trip even more special. This changing group came together quickly and it was so great - in large part due to his leadership.
Dorren H.
Our Discovery trip to Costa Rica and Panama was so good. Our guide Ricardo was so personable, kind and so knowledgeable about wildlife. He looked for and pointed out to us the different Monkey species, Sloths, turtles, frogs and so much more at every stop we made. He took exceptional care of us for the entire trip through Costa Rica and Panama. We stayed in a beautiful lodge in the Rainforest, an amazing hotel with the jungle on one side and the beach within walking distance. From our Balcony we saw a Howler monkey on a tree a few feet in front of us. Wonderful! We had an amazing lunch with a Costa Rican Family that I will always remember because they were great hosts, their farm was beautiful, and the food was fantastic. Panama was a wonderful surprise, The boat ride on the Panama Canal was fun. The visit to the indigenous tribe was a highlight of the trip. Maurice, our local guide in Panama, was very knowledgeable and took very good care of us. Thank you Gate 1 for another amazing trip.
Tina W.
We want to emphasize and commend our tour guide, Jairo. He was the best. Aside from the excellent ratings noted in the survey we want to emphasize Jairo's love of his country. That love and his knowledge made the time spent terrific. He was over the top. Secondly, we want to compliment and commend our tour driver, Hector. Always smiling, always helpful and always patient. Hector's driving abilities were beyond comparison. These two individuals contributed greatly in making our journey a memorable one.
Joe P.
We had a great group to travel with, the accommodations were very well located and nice, our drivers, Hector & Felix, made the trip relaxing & safe. But most of the praise must go to Luis, our tour manager. He was always helpful, knowledgeable, concerned, always looking to make the best of our tour... an absolute pleasure to travel with. He is the best tour manager I've had out of all the trips with Gate 1 (and most other tour companies) which says a lot because you have the absolute best tour guides period. Make sure you take good care of him...he's a great asset to your company.
Bonnie L.
I would like to add that Manfred was an absolute pleasure! He was incredibly helpful, knowledgeable and kind! I feel that he made the trip outstanding! His ability to connect with people and communicate all of the information is outstanding. His knowledge of EVERYTHING COSTA RICA should be commended! Also, I have no idea how Marvin, our bus driver, was able to maneuver through the craziest of roads! I am in awe of his driving skills!
Melissa S.
My trip to Costa Rica was very good. The itinerary, transport, and hotels were very good. Our guide, Jose, was excellent; he is very organized and looked after our group with keen attention and kindness
Diane L.
Giovani was a great tour director on our Costa Rica tour along with Carlos our driver, they are great representatives for GATE1. Many thanks to Gio and Carlos.
Anita S.
I had a wonderful tour with Gate 1 to Costa Rica. I wanted to express my appreciation for Rafael, our tour manager, and everything he did to make the trip special. I cannot think of anything that could have been done better. He taught us an amazing amount about Costa Rican history and ecology. Rafa communicated all of the tour details daily and gave us plenty of reminders. He kept the group on time in a friendly way. I was impressed with his attention to detail. I also want to mention our skilled driver, Randall. He was a safe driver and kept the new bus spotless. Thank you to everyone at Gate 1 who put the tour together and allowed us to explore and learn about another country.
Stephen T.
The trip was great. Jose our tour guide took great care of us. The hotels were impressive and the meals were fantastic. Much more than I expected.
Virginia A.
My husband and I just returned from the 14 Day Kaleidoscope of Costa Rica. We thoroughly enjoyed our vacation. Our tour guide Manfred was excellent! His knowledge of each of the areas we visited was exceptional and we learned a great deal about the beautiful country and saw a lot of wildlife. Manfred greeted us the day we arrived at the hotel and was with us throughout assuring everything went smoothly. He was even there in the very early morning on the day of our departure, providing us with a bagged lunch and to say goodbye. We enjoyed all of the hotels and resorts which were truly unique and beautiful. Our bus driver Jose was wonderful in his ability to safely navigate the highways and mountain roads so the passengers could relax and simply enjoy the scenery from the comfort of a brand-new bus. We would highly recommend this trip!!
Karen G.
Our trip exceeded our expectations! My husband said it was the best trip he's ever taken. Much of the credit goes to our guide Rafael who shared his vast knowledge of all things Costa Rican as well as other subjects. He was a model of patience caring for a bus full of travelers and kept us all well informed. We came home wanting to book another trip with Gate1!
Barbara M.
Once again, we had a magnificent vacation with Gate1 travel. Our trip to Costa Rica for 13 days was top-notch and we enjoyed every part of the trip. Our guide Jairo was magnificent and showed us all the culture, lifestyles and attractions of Costa Rica. Our accommodations and food was top-notch, and I have to give a lot of good credit to our bus driver Louise, as he did a magnificent job in driving us through the countryside. We say so many times when we pick our trips out, where would we like to go and see something new. We always realize that the countryside is magnificent to look at, but the true success of a vacation is our tour guide. We can't say enough good things about Jairo as he did an excellent job. The group absolutely loved him and he made the trip so exciting and refreshing.
Michael G.
We had a wonderful trip to Costa Rica. Maria in Tortuguero was amazing. Rafael was SO ORGANIZED, even with 40 people things ran so smoothly. This was my 13th Gate 1 tour and Rafael made the trip seamless.
Deborah V.
Loved our 14-day kaleidoscope of Costa Rica. Traveled with a great group and a wonderful guide (Jose). Visited truly magical places, hotels and meals were great and the itinerary really allowed for immersion into the culture and a great introduction to the wonderful wildlife. Would love to come back soon to photograph more of the birds!!
Renee P.
Our first trip with Gate 1 was a wonderful experience. Our sincere thanks. I will sum up the three factors that I believe made this experience so positive. Your guides - both Jose and Jairo were extraordinary guides and tour managers. Their extensive knowledge of the country, its flora and fauna and its people was astonishing. You have chosen extraordinary people to do this and we are very grateful. We left Costa Rica knowing so much more about it than I ever imagined. Jose and Jairo also showed empathy and caring for us, attending to our needs and making sure we were OK at all times, The "back office" work - All of the accommodations, travel, food and other details were taken care of ahead of time. It was refreshing to not have to worry about anything related to hotels, travel within the country, food and so many other details that were taken care of in the background. Any issue or problem that came up was promptly resolved. My compliments to your staff and all of the people who made sure things ran smoothly.
Rodrigo I.
The trip was amazing! I had such a wonderful time thanks to the incredible tour director, Manfred!! Manfred was fantastic, knowledgeable, social and very organized! He and the bus driver Luis made this trip so very enjoyable!
Christine C.
Great, Giovanni was a wonderful guide. Everything moved like clockwork. The scenery was beautiful. We met a lot of nice people and the food was delicious. What more would we want!
Maureen B.
First, I would like to thank Gate1 for taking care of us, taking us from San Jose airport to Arsenal to catch up with our tour since our flight was canceled and we arrived one day late. We have been traveling with Gate1 so many times and will continue to do so. I told all my friends how Gate1 always took care of us (last time was flight delay on our South Africa trip). Secondly, our tour guide Ricardo. He was wonderful. He explained a lot and took care of us down to small details. He was very friendly. He answered all of our questions. He timed everything exactly as required. We loved our optional tour. The coffee plantation visit was a must, everything is all natural and lunch was the best. We loved the wonderful hanging bridges. Even though our trip was short (seven days) but it was packed with information and wonderful wild life. Thank you, Ricardo.
Huynh N.
We just completed the 13 day trip to Costa Rica with Tortuguero and Manuel Antionio. Our tour guide was Ricardo. We had an wonderful trip and wanted to say thank you to Ricardo for guiding our group. He was so knowledgeable and passionate about his country and we learned so much from him. He was also friendly, helpful, patient, and funny!! We enjoyed his sense of humor and guidance throughout this trip! We also enjoyed the great restaurants chosen for group dining and the fun, optional excursions offered. Well done, Gate One! Pura Vida!!
Lori S.
We just did the 14 day tour of Costa Rica with Gerardo Jimenez and it exceeded all our expectations. We had never joined a tour before and we were delighted with the itinerary and with the way Gerardo managed every aspect of our experience. He was attentive to any concerns or questions, he was consistently friendly and good-humored, and he was enthusiastically informative about his country and the flora and fauna we encountered. He and Adolfo, our driver, made us feel safe and at ease in every situation. I hope that Gate 1 appreciates them as the face of the organization!
Peter B.
For our recently completed tour of Costa Rica, our bus driver, Carlos, was absolutely remarkable. He had phenomenal driving skills allowing us to feel safe and secure throughout our trip. In addition, his effervescent personality brought so much positive energy to our bus. Our Tour Manager, Gilbert, was knowledgeable, caring and personable. He taught us much about Costa Rica's culture, food, flora and fauna interjecting humor throughout his talks so as to keep us interested and entertained. He worked tirelessly to oversee every detail of our tour with his efforts resulting in us having a smooth, seamless tour. My wife and I so appreciate how hard both Gilbert and Carlos worked to make our tour of Costa Rica a fantastic experience, one resulting in memories we will keep for a lifetime. Unfortunately, words cannot properly convey how well they both performed their duties. Suffice it to say, we are very grateful for the opportunity to have been on our tour with them.
Leon C.
We thought each hotel was fantastic. Imagine going on a two hour bus ride and then an hour and a half boat ride to our jungle bungalow! So exciting and so much fun. We loved the Hot Springs and then the beach hotel was out of this world. The final destination in Manuel Antonio national Park was a fabulous walk and then to a glorious beach. Oh yeah, I forgot to tell you we had the most fantastic tour guide, Jose, he knew so much about the flora and fauna of Costa Rica. In addition, he told us so so much about Costa Rica history, culture, and how Costa Ricans live today. Jose was obviously very proud of Costa Rica, but he was very honest about Costa Rica's challenges. He was unbelievably fantastic. It was very obvious that he cared very deeply about us having a great time and about our safety.
Carol S.
My trip was awesome! Loved Costa Rica, and tourmates were wonderful . Our tour guide Gerardo and Marvin were exceptional.
John B.
Exploring Costa Rica with our guide Raphael was amazing. HE MADE THE EXPERIENCE!!! His knowledge of his beloved country shined through every day's adventure from history to flora and fauna. I have never enjoyed any guide as much. I came away from this trip with a new understanding of Costa Rica. And on another side, Rafael cared about our comfort and safety explaining what to expect each day. He quickly learned our interests and physical abilities. I think he personally wanted each traveler to come away with a well-rounded understanding of CR. I personally loved the level of detail he offered "everything". Truly amazed our group!
Margot S.
Our Costa Rica tour guide Jose was OUTSTANDING!!! His knowledge of his whole country was unbelievable! His calm personality made it so the entire 44 guests all had an amazing time together!! This was the best trip we have taken because of Jose! He was like being with a professor/local biologist and art director of a museum. We cannot forget about our driver Luis! He drove through those towns flawlessly with that bus. We were proud that we have been on 11 Gate 1 tours and we were with other guests who have done 35!! That says a lot about how wonderful your company is!!!! Looking forward to the next one very soon!
Karen G.
We LOVED our Costa Rica/Panama Discovery Tour! I had been to Costa Rica before, but Panama was a wonderful surprise! It was so beautiful! And learning about the Panama Canal was so interesting. But the one thing that made this tour was our Tour Manager. Luis was incredible. He is a literal encyclopedia of knowledge, he went over and above to help me when I lost something, was always upbeat and couldn't do enough for us to make sure that we had a great experience. And we got to meet his lovely family! Touring the farm, having lunch and meeting this warm and loving family was one of the other highlights of the trip. They really made us feel like WE were family! Again, a wonderful trip that I would highly recommend to anyone.
Deborah H.
I would like to provide feedback on our Tour Manager, Raphael - Rafa. This was our seventh trip with Gate1, and each and every time I felt "I've found the absolute BEST guide possible." Well, Rafa has set a bar I think impossible to beat. The guy is simply beyond amazing. In a nutshell, you should put him in charge of training Gate1 tour managers - he really is that good. Specifically, he is a walking encyclopedia - and he doesn't pass this knowledge to his group as "look how smart I am." To the contrary, he says it in a manner that encouraged me to learn more. One of the things I most respected Rafa for was that in an exceptionally calm manner, he let everyone know he was the boss, and when he spoke everyone listened. Specifically, early on, he set expectations about timeliness - he did this in an exceptionally calm manner - but everyone got the point, and we never had anyone over one-minute late. Going forward, all manager guides are going to be judged based on the new Rafa set. He is an extraordinary individual, and a true Gem for Gate1.
Mark C.
I've been on several Gate1 tours with excellent guides. GIOVANI, our guide on this trip to Costa Rica and Panama was excellent plus. He was friendly, informative, educated, knowledgeable, a pleasure to be with. He is an exceptional guide!
Marian K.