Frequently Asked Questions

General FAQ

How do I create an account with Gate 1?
Once you have completed a reservation, you will be notified by email about your Gate 1 account and you will be invited to sign in. Using your email address and a system generated password, you can sign in at https://www.gate1travel.com/res/. You may select a different password at that time.

If I don't remember my password, how do I log in?
If you have forgotten or misplaced your password, go to https://www.gate1travel.com/res/, enter your email address, and select the link "Forgot Your Password" and follow the onscreen instructions.

How do I view my invoice?
To view your invoice, sign into your account with your email address and password via https://www.gate1travel.com/res/. Select "Active Reservations" and then your reservation number.

Note: You will not be able to access your invoice immediately upon booking. You will be notified by email when it is available for you, normally within 48 business hours of booking.

How do I make payment online?
You may complete an online payment by logging into My Account and selecting "Payments." Then, select "Click Here to Apply a New Payment" and follow the onscreen instructions.

What forms of payment does Gate 1 accept?
All payments due are in US Dollars. We accept payment in form of electronic check (e-check), personal check, wire transfer, major credit cards or debit cards. Payments made within 30 days of departure must be made by credit or debit card. Third-party credit cards are not accepted. Payments made by wire transfer must include an additional $25 wire transfer fee. There is a $35 fee for returned checks including payments made electronically.

To whom should I write the check?
Check payments should include your Reservation number in the memo section and be made payable to Gate 1 Travel Ltd. Please note for a quick and simple way to pay by check, you can log into your account and pay by electronic check (e-check).

Where do I mail a check?
Check payments should be mailed to:

Gate 1 Travel
455 Maryland Drive
Fort Washington, PA 19034

Can I send a bank check or money order?
Yes. Gate 1 accepts payment in US Dollar by check, bank check, or money order. Payments made within 30 days of departure must be in the form of a certified check, money order, credit or debit card. There is a $35 fee for returned checks.

Can I pay with a debit card?
Yes. Debit cards are accepted and act in the same way as credit cards. Please note that in some cases debit card limits may not be sufficient for larger payment amounts. In addition, the cash payment discount does not apply to payments made via a debit card.

When is my final payment due?
Your exact final payment date is indicated on your invoice which may be viewed by logging into My Account. In general, final payment is due -60 days prior to departure with some exceptions where payment is due earlier, such as:

  • Reservations with Argentina, Australia, Brazil, Chile, India, Mongolia, Nepal, New Zealand, Russia, Uganda: 90 days prior
  • Reservations with Passion Play 2022: 250 days prior
  • Instant Purchase Airfare or Package: Time of reservation
  • Special Events, some customized groups and/or Sea Cruise sailings: Earlier payment as described on your invoice

How much is my final payment?
The amount of your final payment will be noted on your invoice and can be accessed by logging into My Account.

Why can't final payment be completed over the phone?
For bookings made via our Reservations Center, the required deposit will be collected via credit card. The balance may only be paid via an online credit card transaction, electronic check (e-check) or by mailing a check.

How do I know if Gate 1 received my payment?
You will be notified by email that your payment was received and applied to your reservation. You may also access your reservation by logging into My Account.

Why do I see two different prices on my invoice?
There are two different amounts for balance due because Gate 1 offers a 5% discount if the final balance is paid by cash or check. Note the discount does not apply to payments made via a debit card.

When will I receive my e-Documents?
Once final payment has been received and processed, documents will be sent via email approximately 21 days prior to the beginning of your tour services.

Can I get paper documents?
Paper documents may be sent upon passenger request. There is a shipping and handling fee of $30 for each set of paper documents:
Paper documents will be delivered between 14-21 business days prior to the beginning of your tour services. In limited instances, a paper voucher/ticket is required by our vendor. In these instances, the costs for shipping and handling will be borne by Gate 1 Travel.

How do I access and print my documents?
Your documents may be accessed by following the instructions in the notification email. These include signing into your account with Gate 1 Travel using your email and password via https://www.gate1travel.com/res/

Do I receive anything else with my e-documents?
No. Gate 1's e-document package includes (where appropriate) all local contact details, daily itinerary, airline e-ticket information, service vouchers, and travel tips and represents everything you require to complete your trip.

How do I know where to find my airline ticket?
With few exceptions, airline tickets are issued electronically. The airline confirmation number and ticket numbers stated in your documents represent your airline "ticket(s)."

If I need one, who is responsible to obtain my visa?
You are responsible for obtaining the proper travel documents for the destinations on your itinerary, including to have a passport valid for at least 6 months from the date of departure and a visa if required. Please check the information at www.gate1travel.com/visas/ for the specific country/region you are visiting for more details.

IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies.

What is meant by the term "visa"?
A visa is a special permission granted to an individual to enter a foreign nation. Many nations require individuals to be approved for travel within their borders. This is something that is required in addition to a valid passport. Visa requirements vary based upon the country/ countries to be visited and your nationality.

How do I know if I need a visa?
For a complete list of visa requirements for US citizens and contact information for non US citizens, please visit: http://www.gate1travel.com/visas/. Should you require a visa and prefer to use a visa service, contact details are provided at the same link.

How do I obtain a visa?
A visa may be obtained by contacting a visa service or by contacting the embassy or consulate of the nation you are visiting prior to departing your home country. Please find contact information here: http://www.gate1travel.com/visas/

How much does a visa cost?
There will be a cost associated with utilizing a visa service and also with approaching the embassy or consulate directly to obtain a visa. These costs often change with little notice. We recommend that you contact the appropriate embassy or consulate directly for the most up to date information. Please find contact information here: http://www.gate1travel.com/visas/

What are optional sightseeing tours?
Optional tours are offered to travelers interested in additional sightseeing, meals or activities to supplement the included components of our tours. You may choose to participate in some, all or none of the optional tours which are priced individually. Complete descriptions and prices are listed with each program on our website.

When can I add optional tours?
Optional tours are available for purchase any time up to one week before departure.

Can I purchase optional tours locally?
Yes, when traveling on an escorted tour, optional tours may be purchased locally from the Tour Manager. However, Gate 1 cannot guarantee the rate and availability of these services when purchased locally. Tours purchased locally are subject to current exchange rates and may cost up to 10% more.

Can I add optional tours for only select individuals on my reservation?
Yes. For assistance, please call Gate 1 Reservations.

Why should a guest purchase Travel Protection?

Since many months could pass between the time a guest books their trip and the time of travel, unexpected events could happen to the guest, a family member or traveling companion which could prevent them from going and cause financial loss. Travel Protection helps protect the guest's tour cost before their trip and during the tour.

Pre-departure benefits include trip cancellation coverage when the guest is unable to travel for reasons such as:

  • Injury or illness to you, a family member or traveling companion even if you have a pre-existing medical condition (Important restrictions and purchase deadlines apply---see below)
  • Your home or your destination suddenly made uninhabitable
  • Jury duty or court order requiring you to appear as a witness

When traveling, Travel Protection coverage includes:

  • Emergency medical expenses. Please note that many health care plans do not provide coverage outside the U.S. leaving the guest responsible for all costs if they don’t have Travel Protection
  • Reimbursement for out of pocket meals and accommodations when your flight is delayed, cancelled or you miss your connection
  • Reimbursement for lost or damaged baggage

For Plan highlights and rates, click here (https://www.gate1travel.com/shared/docs/insurance/arch-highlights-rates-apr2021.pdf)

For complete description of coverage, click here (https://gate1.archinsurancesolutions.com/description-of-coverage)

When is Trip Protection active?

Travel Protection coverages (except Pre-Departure Trip Cancellation and Post Departure Trip Interruption) will take effect on the later of 1) the date the plan payment has been received by the Policyholder; 2) the date and time you start your Covered Trip; or 3) 12:01 A.M. Standard Time on the Scheduled Departure Date of your Covered Trip.

Can I add Trip Protection for select individuals on my invoice?

Yes. For assistance, please call Gate 1 Reservations.

I need to cancel my trip and have not purchased insurance, what do I do?

Penalties vary depending on your services and how close to departure you are at the time of cancellation. For more information on our flexible change policy, visit http://www.gate1travel.com/terms.aspx

What is Cancel For Any Reason Coverage?

Cancel for Any Reason is a non-insurance feature that allows you to cancel up to 10 days before your scheduled departure for any reason not otherwise covered in the Travel Protection Plan. Independent or escorted tour reservations will be eligible for a future travel credit equal to the full cost of your trip, less the cost of initial deposit, airline-assessed fees, amendment fees, and insurance premium. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. For full details including terms and conditions on how the travel credits can be used, click here https://gate1travel.com/insurance

How do I purchase Cancel For any Reason Coverage?

As of April 8, 2021, when you purchase our Travel Protection Plan, you receive our Cancel for Any Reason Waiver Benefit at no additional cost. The Cancel for Any Reason waiver does not apply to custom groups and Antarctica cruises. Cancel for Any Reason waiver cannot be purchased separately except for residents of New York, Missouri & Minnesota.

Why is it important that I give my name as it appears on my passport when booking air?
Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation.

What are the Transportation Security Administrative (TSA) requirements?
The Transportation Security Administration (TSA) requires full name (as it appears on a government issued ID passenger will be traveling with), date of birth and gender for all passengers. Failure to provide the required TSA information for your air reservation can result in, delays at the airport during the check-in process and/or flights canceled prior to departure by the airline.

Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of flight. Whenever airlines permit, Gate 1 secures seat assignments in advance based on the best available seats at the time of request.

Once confirmed, are airlines seats always guaranteed?
In most cases, seat assignments are firm. However, airlines may sometimes reassign seats for operational reasons. This often happens at the last moment, is controlled by airline staff, and Gate 1 is not notified. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure from the US.

Should I check-in at the gate?
If you have reserved a seat assignment, you must check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international flights).

Can I request a special meal on the flight?
Yes requests can be made for special meals. These requests will be sent on your behalf to the airline so long as Gate 1 receives request prior to documents being issued. The availability of special meals varies based upon carrier and routing and thus is at the discretion of the airline.

Can I use my frequent flier miles?
Accrued frequent flier miles cannot be used toward the purchase of Gate 1's airfare or used for class upgrades, however, airfare purchased through Gate 1 Travel may qualify to earn you additional miles.

Am I guaranteed to earn miles on airfares purchased through Gate 1?
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.

What is required when I check-in?
ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger's name.

What is required with International travel?
An international trip may require valid travel documents such as passport, visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. Passengers are responsible for the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy.

COVID-19 FAQ

Do I need to have the Covid-19 vaccination in order to travel with Gate 1 Travel?
Yes, our primary focus will always be the safety and health of our passengers, staff, and the communities we visit. With this in mind, we require all travelers to be fully vaccinated for Covid-19 prior to starting their trip. This requirement will remain in place until guidance changes from health organizations and governments.

Do children need to have the Covid-19 vaccination in order to travel with Gate 1 Travel?
Yes, all travelers, including children, are required to be fully vaccinated for Covid-19 prior to starting their trip.

Do I need to have the booster Covid-19 vaccination shot?
Many countries, including the European Union, also require the vaccine booster. Travelers whose initial vaccination (one or two shot regimen) was completed more than 6-9 months prior to travel, must have subsequently received a booster. See Sherpa for more information.

How do I prove my vaccination status?
You will need to show your original vaccination card to the tour manager at the start of your tour. You may also need to show it to airline and country officials, depending on requirements and restrictions, in addition in order to enter some venues, such as restaurants, museums, etc.

When countries require a negative test, how do I show my negative Covid-19 test result?
If the country or airline requires a negative test, officials will ask to see your negative test result at the airport and at border control.

Will Gate 1 arrange testing prior to departing the United States?
No, passengers are responsible for scheduling all pre-tour tests.

Will Gate 1 arrange testing to return to the United States?
Testing will be arranged for all passengers on an escorted tour and will be paid locally. Travelers traveling independently or extending their stay are responsible for securing mandatory pre-departure testing independently. Travelers returning to or traveling via countries other than the USA will be responsible for determining and complying with pre-departure testing requirements. Non-US Passport holders are responsible for understanding their own restrictions. More specific details (including the approximate cost) will be emailed to travelers 21-30 days prior to departure.

Will Gate 1 arrange testing to enter multiple countries on the itinerary?
Testing will be arranged for all passengers on an escorted tour that visits multiple countries where testing is required and will be paid locally.

When do I have to take the test to depart the United States? 72 hours prior to departure or arrival?
Each country has their own requirements. You will need to check Sherpa for the latest entry requirements for the country you are visiting. In addition, approximately 3-4 weeks prior to your departure, we will email you specific information about all the countries you are visiting.

When returning to the United States, can I take an at-home rapid test?
Very few at-home, rapid tests are accepted by airlines and the United States. The at-home, rapid test needs to also have a video consultation and even then, is not accepted by all airlines. Please check with your specific airline before purchasing these tests.

How can I get test results back in enough time prior to departing the United States?
Check with your personal health care physician - they will be able to either provide a test or recommend testing locations that will produce results quickly. Please note, quick results often cost money.

What happens if I test positive prior to departing for my trip?
If you test positive prior to your departure, you will not be able to travel so you will need to call Gate 1 to cancel your trip. We recommend purchasing some type of travel insurance to cover a situation like this. To learn more about Gate 1 Travel's insurance provider, click here.

Is it safe to travel to a specific country
Gate 1 Travel's primary focus will always be the safety and health of our passengers, staff, and the communities we visit. Choosing to travel while Covid remains a threat and is a personal choice with inherent risks. Our staff and tour managers work to ensure that you have both a safe and fulfilling experience, while also complying with local protocols.

Are there any restrictions in place for the country I am visiting?
We have partnered with Sherpa to provide you with current travel restrictions and requirements for all countries. As guidelines are constantly changing and evolving, this information is updated multiple times a day, so we encourage you to check back frequently. In addition, approximately 3-4 weeks prior to your departure, we will email you specific information about all the countries you are visiting. Click here to explore requirements for countries you will be visiting.

Where can I find the health form needed to enter the country I am traveling to?
Click here and enter the country you are visiting. All required documentation is listed here with links to the actual forms.

How do I fill out the health form to enter the country I am traveling to?
All forms must be completed online. Click here and enter the country you are visiting. All required documentation is listed here with links to the actual forms. Follow the on-screen instructions, paying close attention to every detail the form asks of you and be prepared to upload photos and PDFs of passports, vaccine certificates, and proof of medical coverage insurance.

The country I am traveling to requires proof of medical coverage insurance. What does that mean?
If the country you are traveling to requires proof of medical coverage, it means you will need to purchase some type of health insurance that covers you medically while abroad. Many US health insurance companies, including Medicare and Medicaid, only protect you while in the US. You can add the trip protection that includes medical coverage to your invoice or purchase from a third party. To learn more about Gate 1 Travel's insurance provider, click here.

Many countries require you to upload your purchased insurance policy with stated coverage so that they can confirm the purchase. To do this, you must visit Sherpa, enter your country, and click on the form to complete online and upload a PDF of the purchased policy.

What Covid-19 precautions is Gate 1 taking on tour?
Gate 1 Travel requires all travelers to be vaccinated. In addition, we follow all local government rules and restrictions while on our tours. Please click here to see our Peace of Mind Policy.

Is everything scheduled to operate on my tour? Will everything be open?
Some aspects of your tour might require substitution with an alternate service or experience due to capacity limits, local guidelines, and/or other restrictions. As countries re-open, they continue to struggle with staff shortages, affecting hotels, restaurants, and tourist sites. These challenges inevitably result in delays and inconveniences that travelers should be prepared for. Our staff and tour managers are working to ensure that you have both a safe and fulfilling experience, while also complying with local protocols.

Is a fabric mask accepted?
Many airlines and some countries no longer accept fabric masks. Gate 1 Travel recommends traveling with medical masks, such as KN95 or FFP2 masks. Click here and enter the country you are visiting to see if your country has a specific requirement.

What happens if I test positive prior to returning home from my trip?
If you test positive for Covid-19 at any point during your trip, you will need to quarantine in that country for the required number of days as stipulated by the local government, it can be for as little as 24 hours or as long as 10 days. Gate 1 will help make any necessary arrangements for your accommodation, remain in contact with you, and support you until you are able to return home. Any costs incurred for having to quarantine will be your own expense which is why we recommend purchasing some type of travel insurance prior to your trip. To learn more about Gate 1 Travel's insurance provider, click here.

What does quarantine mean?
Quarantine means you will be confined in a hotel room or ship cabin, for the required number of days as stipulated by the local government. You are not able to go for a walk or go down to breakfast. You must remain in the room for the entire duration. You will be permitted to end quarantine based on local government rules and restrictions. It can be for as little as 24 hours or as long as 10 days. Gate 1 will help make any necessary arrangements for your accommodation, remain in contact with you, and support you until you are able to return home. Any costs incurred for having to quarantine will be your own expense which is why we recommend purchasing some type of travel insurance prior to your trip. To learn more about Gate 1 Travel's insurance provider, click here.

What happens if someone in my tour group tests positive, but I test negative?
In most instances, you will be able to fly home as originally planned. Gate 1 must follow the law of the country you are in and in some rare cases, close contacts of positive tested passengers must quarantine as well. If this is the case, we will advise you immediately.