Contacting Us By Phone  

For immediate assistance during business hours, please call us toll-free at 800-682-3333.
For calls outside of the US, please call 215-572-7676.

Speak to our reservationists from Monday - Friday 9 am to 9 pm EST - Sat & Sun 10 am to 4 pm EST

In case of emergency after business hours, please call 800-682-3333 and follow the instructions.

All other departments operate Monday - Friday 9 am to 6 pm EST


  Contacting Us By Email  

General inquiries and reservation questions (please note that we cannot make reservations via email)
info@gate1travel.com

Feedback - Have something to tell us about a recent trip? Email us here and please include your name and booking number.
feedback@gate1travel.com

Customer service for existing reservations - For questions or information on a tour you have booked. Please provide your Gate 1 booking number in the body of your message.
service@gate1travel.com

Group travel inquiries (parties of 15 or more)
groups@gate1travel.com

Group Air (parties of 10 or more)
groupair@gate1travel.com

Web inquiries - For suggestions/comments regarding site content and functionality.
webmaster@gate1travel.com

Technical support - When sending an email, please include details about your browser, including version number, operating system and your Internet service provider. Also, to assist us in helping you, please copy and paste into your email message the URL of the page you are visiting.
support@gate1travel.com

Advertising/Press - marketing@gate1travel.com

Employment - jobs@gate1travel.com


  Insurance Inquiries  

If you purchased insurance from Gate 1 and need to file a claim:

For Customer Service Call: 1-800-209-9063

For Emergency Assistance during Your Trip Call: 1-866.520.8805 (From U.S.) or 1-519-742-7562 (Collect, Worldwide)