Contacting Us By Email
Emails are received during the business hours of 9:30 AM - 6:00 PM Monday through Friday. You can expect to receive an answer to your email within 1 - 2 business days following receipt. Should your question require more immediate assistance we suggest you contact us by phone at 800-682-3333.
General inquiries and reservation questions (please note that we cannot make reservations via email)
Feedback - Have something to tell us about a recent trip? Email us here and please include your name and booking number.
Customer service for existing reservations - For questions or information on a tour you have booked. Please provide your Gate 1 booking number in the body of your message.
Customer service for past/ traveled reservations. Please provide your Gate 1 booking number in the body of your message.
Group travel inquiries (parties of 15 or more) - firstname.lastname@example.org
Group Air (parties of 10 or more) - email@example.com
Web inquiries - For suggestions/comments regarding site content and functionality. - firstname.lastname@example.org
Technical support - When sending an email, please include details about your browser, including version number, operating system and your Internet service provider. Also, to assist us in helping you, please copy and paste into your email message the URL of the page you are visiting.
Advertising/Press - email@example.com
Employment - firstname.lastname@example.org
Travel Agents & Residents in India - Please contact email@example.com
If you purchased insurance from Gate 1 and need to file a claim:
For Customer Service Call: 1-888-215-8334
For Emergency Assistance during Your Trip Call: 1-855-892-6495 (From U.S.) or 1-603-328-1373 (Collect, Worldwide)
How to Book
Gate 1's online reservation system is quick and simple.
- Choose a Region. Located at the top of every page, you will find the following regions: Europe, Asia/Pacific, Americas, Mediterranean, Africa, and Cruises. Simply click on your desired region, and a list of countries within that region will appear.
- Choose a Country. Click on the name of the country that you would like to visit, and a list of tours will appear.
- Choose a Tour. Browse our many tours, including escorted, guided, and independent vacations, until you find the package that is perfect for you.
- Choose a Departure Date. Once you choose a package, you will be brought to the Highlights page of the package. To choose a departure date, click on the Dates & Prices tab located under the package name. From here you can view all of the available departure dates and begin booking your reservation.
- Book. Book both Air & Land: Click on your desired departure date. Enter the appropriate information in the Flight Details section including Departure City, Preferred Airline, # of Adults, # of Children, and Preferred Class. All of these details will automatically populate. Only change them if you would like to make adjustments. Next, enter the appropriate information in the Accommodation Details section including # of Rooms, # of Adults, # of Children. Hit Continue.
- Book Land Only: Click on your desired departure date. In the Flight Details section, select No. Next, enter the appropriate information in the Accommodation Details section including # of Rooms, # of Adults, # of Children. Hit Continue.
- Select Optional Tours (if applicable). An itinerary of your vacation will appear. Check the box to the left of the optional tour you would like to join, then select the number of passengers from the drop down box to the right of the optional tour name.
- Select Flights (if applicable). The first flight itinerary to pop up will be the best available, however there may be other flights available. To view all flights, click the Show Alternate Schedules button then select a flight itinerary. Once you have chosen your flight, continue by clicking the Book button.
- Select Insurance & Shipping Options
- Enter a Promotion Code (if applicable)
- Finalize. Finalize your reservation by clicking the Continue to Contact & Billing Information Button. Continue by entering your information. You will then be prompted to enter the information of all other passengers as well as the Billing information. Please read the Terms and Conditions carefully then click on "I Agree" to continue and finalize your reservation. You will then be given a conformation/reservation number and a confirmation will be sent via email. Please keep this information for your records.
Frequently Asked Questions
Frequently asked questions from our users about this site.
For Independent and Escorted Tours & Cruises
Can't find what you are looking for on our site? Check out these links to GATE 1 vendors and suppliers, travel directories, airlines, and more!