I just wanted to add a comment to my Bali vacation survey. The TM Rocky, Driver Rudi and local Guide Amy were fantastic!! They truly embodied the Bali spirit, and each did a terrific job of exposing us to Bali culture and beauty. They made a great trip even better and I truly appreciate their opening doors for us to experience Bali firsthand. Also, the staff at each hotel deserve extra thanks. Just great people.

I would like to sincerely complement our tour director, Hai, for going above and beyond to make our trip exceptionally enjoyable. Hai consistently checked on our comfort each day and ensured every detail was taken care of with professionalism, warmth, and genuine care. His dedication and attentiveness truly enhanced our travel experience and made the journey memorable. He is the best. He ranks number 1 for us from all the gate 1 tours and other tours we have taken.

My trip to Vietnam has been an amazing experience. Having grown up in the 1960s, my mind draws images of Vietnam as a war-torn country, where its people live in oppressed conditions under communist ideology, a country hostile to American citizens. Then whoosh! Forward to the present & I find something very different. I see a happy, hardworking population - a mix of the old & new. The country is moving full speed into the future! I see modern high rises & big businesses in large cities. I see small traditional housing structures in old neighborhoods. Businesses, shops, & restaurants are everywhere. Then there's the history. Our tour group visits several UNESCO designated sites - temples, ancient palaces, & the beautiful Ha Long Bay. Our tour manager Tran is full of smiles. His smiling is contagious. When he smiles, then we smile back. He is funny, compassionate, caring to all, & has become a good friend to the people in our travel group. Never a dull moment! In time I will likely forget many of the places that we visited, but I will remember the funny stories that he shared with us. He is a person who has endured difficult times in his life, & he seems to "glow" with optimism for a better future for all. Vietnam is truly a "gem", a best kept secret in Southeast Asia. The country is safe for visitors & its people are welcoming. The food is good. My favorites are the fruit we sampled during our excursion to the Mekong Delta. This is an active tour, an opportunity to eat tasty food, learn about the country's history-past & present, see beautiful landscapes, & enjoy shopping. 'Would love to come back someday & see more!

Just got back from Vietnam and I want to give a BIG shout out to our tour manager Rex. He did a marvelous job guiding us to his home country and you can see his passion, enthusiasm and with added touch of humor. He went above and beyond to make sure that we have a wonderful time in Vietnam and an example of this was when we ran out of local money, he let us borrow some so we can buy all the goodies we wanted, and he also helped us out when we went over the required baggage allowance. Truly lucky for Gate1 to have such an employee and he sure is a keeper and an asset to the company. I like ALL the optional tours, but my favorite is the Halong Bay tour - love it and so beautiful and relaxing.

We love our trip to Vietnam specifically the cooking class and cycle tour and food and hotels. Most of all we love Victor our tour manager... excellent. We had been to many gate 1 tours but our tour manager Victor is the best. We give him an A ++... he did his responsibility to all of us above and beyond I expect. He helped find place to buy silk products and the aprons. He researched for me and he went to the store to make sure the apron liked is available. He is kind and very knowledgeable of his country . He accompanied us to the airport and said goodbye. We felt Victor as a family member. Ge is our gate 1 family. We highly recommend him and we will come back to go to 14 days tour of Vietnam. We like to have Victor again as our tour manager.

Our tour in Vietnam was exceptional thanks to our guide, Duc. His deep knowledge of Vietnamese history, culture, and local traditions enriched every moment of the trip. Duc was organized, attentive to everyone's needs, and always willing to go the extra mile to ensure we had a memorable experience. I would happily tour with him again and highly recommend him to future travelers. Thank you for a great experience.

Our trip was amazing!! Eka was a fabulous tour manager. Everything went seamlessly from my perspective. Our group of 19 connected and became close knit early in the tour which added to the enjoyment. Again, Eka went above and beyond and we were all grateful for all of the knowledge she shared about the history and life in Indonesia.

I want to say how thankful I am that Dang was our tour guide. He went above and beyond to ensure there were no problems on the trip and kept us on schedule. He made himself available 24/7 to resolve any issues or concerns that a member of the group may have. He's very professional, personable, and courteous. I very much enjoyed listening to his insights on growing up in Vietnam and learning about the local culture. He also provided great restaurant recommendations. The local tour guides were also exceptional.

This tour was our 8th with Gate 1. We have always had great guides, great accommodation, great transportation, and generally great meals. My husband and I both agree that this tour of Vietnam has surpassed all of the others. How is it possible to exceed excellence? I wouldn't have thought it was possible, but our tour manager, Tom, did!! He is an amazing, fun guide. His knowledge, his pride of country, his concern for our safety and our enjoyment of all that Vietnam had to offer as well as his care for our group harmony somehow surpassed excellence!! He is a true asset to Gate 1. It is my hope that Gate 1 is already aware of this but, just in case, I wanted to add my two cents. Thank you, Gate 1, for providing "More of the world for less". We always felt that way, and your good ambassador, Tom, quite literally reminded us that it is Gate 1's stated mission. Amazing, but even more amazing, is that he truly made us feel the truth of it!! We're looking forward to Gate 1 trip #9 in 2026.

Just wrapped up a 12-day Vietnam tour with Gate 1, and I want to give a huge shout-out to our guide, KAN. His pride in his hometown, his knowledge, his education, and his love for this country made every stop unforgettable. For more than nine years with Gate 1, he's been leading groups with professionalism, patience, and heart. Managing 33 travelers is no easy task, but he handled it with calm confidence and still took the time to look out for me and support my independent style. KAN represents Vietnam the right way-with dignity, respect, and genuine care. I'm grateful for his hard work and for the sacrifices he makes being away from his family to give travelers experiences like this. If you're heading to Vietnam with Gate 1, I hope you get KAN. He made the trip special!!!!

Our trip was very enjoyable. We were able to experience a new culture, try new food and interact with animals all while living in top quality hotels. Our tour guide manager Boom was a great host. She is knowledgeable and keeps us safe. Thank you for providing the tours. We will remain frequent customers with Gate 1.

The trip was great!. Enjoyed the organization and surprisingly add on's. This trip was a bit warm, but seeing the sights help forget. Rocky, guide, Murjana, assist guide were both very attentive, full of fun and laughter. Anom the driver was fabulous, especially when it got to be our turn to sit up front of the bus. The group of travelers with us , also full of fun and adventurous. Another trip with Gate 1, that we enjoyed.

I cannot say enough about our group leader, Goy. Her organization, help with visas, good humor, and watchful eye for our safety and comfort in varying circumstances, in a very hot climate were consistent and greatly appreciated.

Just came back from Thailand, Cambodia and Vietnam, Just wanted to say our tour guides were amazing, Steve was the one that stood out the most for me he covered our Vietnam trip and when I say he made this such a memorable experience he went above and beyond to keep us occupied with things to do and places to go when most of our pre planned events was flooded out he came through. He stuck with us till the very end. Such an amazing guy. Hope to when I do a future Gate1 trip he's the tour guide.

I want to let you know our tour manager, Tom, truly provided exceptional services throughout our trip. His professionalism, demeanor, friendliness, and knowledge were one of the best I've experienced from tour managers. However, his actions during our emergency, during the flooding in Hue, were truly amazing. He worked throughout the night to make sure we were evacuated the next morning. He kept us informed throughout the entire emergency, and he kept us calm and assured he was in control. He made sure we were fed at the hotel and had enough water. He used all his local contacts to make sure we were cared for. All the while, he kept a smile on his face and was totally calm throughout the entire ordeal. We ended up not missing anything on our itinerary, but more importantly, we were kept safe. He was truly a hero and deserves to be employee of the year!

My trip to Bali was excellent! Gusti is a wonderful guide. He is caring and full of knowledge. He answered all my questions. I learned so much about Indonesian culture. Both hotels were excellent and comfortable. The included meals were delicious. The final dinner was exceptional. Overall, the trip was great. I look forward to visiting Indonesia again in the future.

This trip was amazing overall. The quality of the accommodations, the service, the food, the tours and the value far exceeded my expectations. More importantly, I am compelled to provide feedback regarding Dang, our Tour Manager. We started off in Cambodia with a group of 7 travelers. The ease in which he moved from managing 7 travelers to 37 travelers was masterful. I never felt neglected, forgotten or unsafe. Dang was available at all hours and provided a personalized blue book with all our travel information, suggestions for free time and information regarding each area we were visiting. Adding to that was his handy-dandy little reference square to put in our lanyards that contained simple Vietnamese translations for hello, goodbye, thank you, etc. and on the flip side, he provided a quick reference to money exchange values. That's just the beginning of his thoughtfulness, generosity, kindness and availability. I've received great service from Gate 1 to date but the experience, value, positivity, professionalism, and knowledge that Dang shared willingly was above and beyond anything I've experienced. Dang should be the trainer for all tour managers. He is the epitome of what Gate 1 represents and strives to convey. Dang is the best I've ever encountered and experienced. I told him so, but I want to make sure Gate 1 understands and comprehends how he elevated this trip experience for me and each of the other travelers. Thank you, thank you, thank you Dang.

Thang/Victor deserves the best ratings. His level of service went beyond "above and beyond" assuring EVERYONE'S safety and enjoyment. I was impressed with his diligence and concern that everyone was taken care of enjoying themselves and always with a smile reflecting enjoyment of his job. He mentioned Gate 1 takes care of their employees and feels Gate 1 is lucky to have him. Other travelers said they've used Gate 1 multiple times and we will use Gate 1 again all because of Thang. He deserves a 10-star rating on a scale of 1-5. Thank you, Thang, for a great experience!!!

We just completed our tour of Vietnam with gate one and I wanted you to know that our Tour Guide Tony was the best Tour Guide we have ever had on any of our vacations. He went above and beyond in every aspect of our trip ensure we were safe and knowledgeable about each day. He spent extra time overseeing each activity and meal. He provided additional detail in a booklet for us and posted each day the times and what to expect the next day. As a retired Human Resources Director I want you to know you have a world class tour guide in Tony! Thanks for giving him to us on our tour we were blessed!

The 8 days essential trip to Vietnam from Sept 10-17, 2025 was amazing, memorable and educational. Our tour guide named Thang was very knowledgeable from the history to the current events which amazed and made us appreciate even more all the tourist spots that we went to and the country itself. He was punctual, attentive and made sure all our needs and concerns are highly met and satisfied. He went beyond and above the services that any tourist guide will do. Being under his guidance, our group formed a bond of friendships and memories that can never be taken away. He is an asset to the country of Vietnam and the agency of Gate 1. We are hoping that more tourists will be able to avail his services! He is truly a dedicated man who will bring great prestige to the agency.

Our travel manager, Thang, was outstanding. Absolutely first rate. He made everything about the trip more enjoyable not only with his professionalism but his personal stories and experiences. I would absolutely do another trip specifically with him as the travel manager!

My trip to Bali was the BEST! Our guide, Gusti, was smart, helpful and fun. The attractions were so interesting, the time was well thought out, never seemed rushed, but never got bored. Highly recommend.

I thoroughly enjoyed my trip. It started with Nu in Bangkok. He was so accessible and such a great tour manager. He provided valuable information which helped us secure a driver to the floating market. He took us to a beautiful mall. He cared about our safety. We were a group of six and got along well. I just wished I could have spent more time in Bangkok with Nu. Upon arriving in Cambodia, we met Tran. Tran was quite impressive. He began by providing a booklet with our daily schedule and daily quotes which were thoughtful and meaningful. He provided factual sheets on each place we visited along with meaningful quotes. There was never any doubt about where we should be at any given time. Also the local guide in Cambodia, Sam, was kind and provided a wealth of information. When arriving in Vietnam, we were joined with 19 people for a group of 25. The group got along very well. We were like a family. Tran was such a great tour manager/leader. He was well organized and everything moved like a well oiled machine. He made sure we had what we needed. He was so accessible and was attentive to our needs. I loved so many things about Tran and loved the way he handled our group. His way of rotating the seats on the bus is the best I've seen. No confusion of where you are seated. We had interesting group discussions which were quite informative. Tran should be commended for the excellent job that he did. He got a group of 25 who didn't know each other in the beginning but really enjoyed being together and had lots of fun. I only have good things to say about Tran and he is the best tour manager that I've encountered in all of my numerous group travel. We need more Tran's. He made my trip unforgettable.

Just wanted to take a moment to let you know how incredible of a guide and person Gusti is. We were blown away by his knowledge, attention to detail, and wonderful personality. He really made it clear that while Bali has amazing sites, beaches, and nature, their most incredible aspect is their people. We will definitely be traveling with gate 1 again (and will be returning to Bali in the future as well). Though I doubt we will have another tour manager as amazing as Gusti (that would be a tall order).

I would like to acknowledge and compliment your assistant tour manager Ida, who was not on your survey but was invaluable to our group. She was efficient, prompt, polite, extremely professional, and proficient. She kept us on track and informed about the culture and customs of Bali. She assisted us in navigating all of our excursions in Ubud and several in Bonoa. She was extremely knowledgeable and helpful and deserves recognition for her expertise. She even took pictures for many of us. She was phenomenal.

Please Promote Mr. Thang! He is a man of good character and integrity!! I can put all of the tour managers I've had next to him and they wouldn't come near the bar he has set, it's pretty high (with the exception of Linda, Ireland, she was amazing as well! )!! Safety was priority number one! He united the guests as family!! As a solo traveler, he made sure I was included and not left alone ( they had all bonded from Cambodia and Thailand). I joined in Vietnam. G1, you out did yourselves in this trip!! Everything associated with the trip was top notch/tier!! What stands out the most, dinner at the private home. The owner gave us some background about the house, her family, and the business. Quite impressive!! G1, I will only travel with you because as the motto goes, See More of the World for Less. On my limited budget for travel, I've been able to visit some great countries that other companies cannot match, be it the price or itinerary !! Keep up the great work!!

Eka was my tour manager for my Indonesia trip from May 25 to June 10, 2025. She speaks very good English and answers all questions clearly. She was very organized in giving directions and making sure the group understood them. Eka always had a smile, supportive and related well with the group. She was an outstanding tour manager. The local tour guide at Bali was very informative by sharing his life experiences with us and giving us insight into his culture. It was a pleasure to have him as a tour guide. All the hotels and meals included were very good to excellent. I especially enjoyed the warm hospitality of people who invited us to view their property and treated us with a traditional meal. I enjoyed all the sites we visited, especially learning to play a musical instrument. In place of so many temples, perhaps we can we visit schools and talk to students. Spending a little more time in the market and talking about products, ingredients for their traditional food or medicine would be better than just walking through the market. Overall, it was a wonderful trip where I learned about different religions, traditions and culture. Also, what makes it special was everyone in the Gate 1 family got along very well.

Our trip was excellent! The itinerary was varied and provided opportunities to connect with local people as well as experience firsthand some cultural practices. Creating our own little art projects at the Indigo dye shop was a lot of fun. Also, the interaction with the elephants at the elephant reserve was very special. Our tour guide Catty was superb! The best tour guide ever! She was fun, informative, and extremely caring. She went out of her way to help my friend who had difficulty with some walks in creating opportunities for her to experience different sites. She also kept the desires of the group in mind and provided ways to please everyone. Her interactions with all members of the group were outstanding. We felt well cared for and happy. Kudos to her!!!

Great trip. One of our best. And, I have to say that our Gate1 Co-ordinator Tony was superb. This was our 4th trip with Gate 1 (Ireland last September, South Africa, and Thailand) and without a doubt, Tony was easily the best organized of any trip leader that we have experienced. He pulled a very diverse group of travelers into a well oiled machine. It is difficult to get a group of 35 strangers to work cohesively, but he managed it with great aplomb. You need to pass on to your superiors, those that evaluate your trip leaders, how pleased we were with Tonys work. He was superb.

This was my first trip on Gate 1. I'd like to comment that the trip exceeded my expectations.. Not only was it well organized, accommodations wonderful, and tours were great-- but what made this trip most outstanding was the tour leader Tran! Tran was extremely knowledgeable about everything- history, culture, religion, daily life, etc-- His presentation was terrific-- his English was perfect, his personality was such that he made all of us feel like "family' and his great sense of humor made the trip fun! He shared with us his personal harrowing history--He was very caring about our comfort-- and when I began to feel a little tired on the bus back from Cu Chi tunnels he noticed right away and asked me if I was OK even before i realized that i was dehydrated and was about to feel ill--I couldn't go to the dinner that night but he was sure to send back soup and rice that I could digest. Tran gave additional ideas when we had some free time--recommendations about restaurants, and even invited anyone to join him to try Salt coffee which was delicious. At stops along the way he arranged in advance places for lunch and explained lunch choices so we knew what we could have. I have been on tours with private guides before-- but Tran was by far the best tour guide I ever had!

We are so pleased to have Shaukani as our Tour Manager. He is such a caring, knowledgeable, highly organized and well-prepared Tour Manager, who made sure everyone in the group is comfortable and satisfied. He made sure no one is left behind, he interacted with everyone in the group, whether they are older or younger, introverted or extroverted, everyone felt the sincerity behind his actions and words. At times he could be very funny, too, which made bonding with everyone in the group easy to achieve.

It was awesome! Our tour guide Atik was excellent in every way. She made sure that our hotel rooms were comfortable and everything was perfect. She tried to solve all the problems to the tiniest details. She described everything in meticulous detail and made sure we enjoyed our trip. Overall it was a nice trip with an excellent guide.

Just on the flight after a wonderful trip to Indonesia. Wina, our tour manager was wonderful. She was aware of every traveler's need, and went above and beyond. A true poster child for Gate1. Wina is an asset. Her passion and enthusiasm can only be matched by a few. Well done.

We had the absolute pleasure of having Wina as our tour director during our incredible journey through Indonesia and Bali, and she truly made the experience unforgettable. From day one, Wina impressed us with her exceptional attention to detail-she noticed everything, even the little things, and made sure each guest felt comfortable, cared for, and included. Her kindness and warmth created a welcoming atmosphere that brought our group together like family. She was always patient and understanding, no matter what the situation, and she handled every moment with grace and professionalism. Wina's knowledge of Indonesian and Balinese culture, history, and traditions was amazing. She shared stories, insights, and local tips that added so much depth to every place we visited. Because of her, we didn't just see the sights-we truly experienced them. But what made Wina stand out the most was her fun-loving spirit. She brought so much joy and laughter to each day, making the entire trip not only smooth and enriching, but also a lot of fun! Thank you, Wina, for going above and beyond. You were the heart of this journey, and we'll always be grateful for the memories you helped create!

We have been on several Gate 1 escorted tours and the Tour Managers are always efficient, organized, and make our trips enjoyable. They have all been excellent and a few have been special, but even with lofty expectations of Gate 1 Tour Managers based on these experiences, Duc (our Travel Manager for our recent Vietnam tour) managed to exceed our expectations and impressed many times with his organizational skills, his friendliness and humor, his perfect level of description and narration, his concern about individual and group needs large and small, and his ability to share so many insights into his lovely country. Duc is genuine and sincere and I suspect everyone of the 30+ participants on this tour thought that they were Duk's favorite, but we like to think we were. :) I also want to add that the main tour bus was spacious and comfortable and we were relieved that all the hotels had air conditioning. Gate 1 continues to impress us and we were particularly impressed with so many aspects of the Vietnam tour and especially with Tour Manager Duc.

It was amazing, my wife & I had a blast. We met new friends and the hosts were also amazing, we will definitely be booking future vacations with Gate 1. Thank you for making this 30th anniversary the best of all time. Thank you.

Just to let you know the excellent service we receive from our tour manager, Vuong. He was with us from the arriving at Cambodia airport until the last day at the hotel before leaving to the airport back home. Humble, always happy, a perfect english and very good knowledge of the history of these two countries. You are lucky to have in your staff our friend Rex.

Victor was the best guide we have ever had throughout our many trips. He is extremely knowledgeable, has excellent English, told us personal stories (always with humility and humor), is sincere, and seemed to care deeply that everything about our trip went well. He is incredibly organized, and I felt well prepared with what to expect, what to wear, scams to be aware of, etc. My husband and I are considering doing the northern Vietnam trekking tour with him because we enjoyed his tour so much.

I just returned from (14 Day Vietnam & Cambodia with 7 Day Mekong River Cruise - Kampong Cham to Can Tho (Victoria Mekong)) tour. It's a blast, excellent trip (noted: it's my 7th trip with Gate1). Our tour manager was one of the best tour managers. Highly recommended to family members and friends. He made videos of us during the excursions in Cambodia and Vietnam. He is a keeper.

I don't usually write comments, but I had to make sure that you are aware of what a Gem you have with guide, Nu. He was beyond amazing, so very knowledgeable about this country, so respectful and kindness was more than we have ever witnessed in all our travels and let me just say we have travelers for some time. We will have to start using Gate 1, in hopes that all your guides can come close to what we experienced with Nu, thank you gate 1 for this amazing trip.

We just recently returned from the 15 day Cambodia and Vietnamese Nam tour, it was the trip of a lifetime! The tour was well organized, transportation between destinations, hotel and airport transfers, were smooth and with time to spare, Our days were filled with fun activities, breathtaking sites, kind, humble local people and delicious local foods. Our tour manager, Thang, was the absolute best. Over his 14 years of conducting tours with Gate 1, he has vast experience to anticipate our needs, concerns, worries, and is able to allay our concerns. Temperatures in Cambodia and Vietnamese Nam were mid nineties with high humidity. Thang knew to continually remind us to constantly hydrate, and gave electrolytes to a couple of us when the heat started getting to us. Thang has so much local knowledge of Cambodia and Viet Nam, giving us brief histories, anecdotes and personal experiences that always kept informed and interested in the sites we were visiting. Each of the local guides were also excellent! Lots of local information and background of life in those villages and areas. Thang went beyond just his Gate 1 duties, and even made arrangements for activities that were outside of the Gate 1 itinerary. He is more than just an excellent tour manager, he is a genuinely nice person who cares about all whom he meets and does his best to ensure they have the most enjoyable tour possible! We hope to return to Viet Nam next year to do the more intensive Discovery tour with Thang next year! Thank you Gate 1, and thank you Thang! You both are the best!

We wanted to let you know how wonderful Pisanu was as our tour guide. He was very friendly, cordial, knowledgeable, sensitive, pleasant, funny and engaging. He seemed very well in tuned with this group and had a very well understanding of each of us and what motivated us. He also had a LOT of patience with each of us and our little/big personal needs and requests. He went above and beyond his job. For example: My husband misplaced his meal card at one of the Malls and Nu was able to help interpret for my husband in getting a refund for the unused funds in the meal card. At another time, a lot of us were bombarding him with different requests at the same time when we arrived at the Hotel and he handled it with grace, calmness and patience. He truly has a calling for this type of profession, and it suits him well. We had the great pleasure of getting to know him and having him as our tour guide. The trip was awesome, and I highly recommend it to my friends and family.

Joe our tour manager is great. He went above and beyond his job. He made our trip enjoyable. You have a gem employee here.

The guides were very knowledgeable and passionate to inform, answer questions and make sure we were taken care of.... Sun in Phnom Penh and Jackie in Siem Reap, were extremely knowledgeable and were more than willing to share their knowledge about Cambodia's history. Jackie could very well be a university professor - his communication style, ability to dig deep into the history and culture in the field and in the museum - was amazing. In Vietnam our tour manager was also our guide. Chinh was exceptional in not only showing us, explaining and teaching us about Vietnam history and culture... he also excelled as a Tour Manager. taking care of all the details of hotels, transportation, luggage and keeping us right on schedule every day, making sure we were hydrated, providing insights on local places and culture -- from the time we arrived in Cambodia till we left Hanoi.

Our recent SE Asia trip was outstanding. Vit was exceptional as the tour manager as he worked very hard to ensure we had a great experience. I would also want to point out Hoan, our Vietnam guide as being excellent and offered us the opportunity to ask tough questions and he provided us with the history of Vietnam. Both Vit and Hoan had excellent English skills and great sense of humor. In fact, all of our local guides provided us with tremendous knowledge and excellent service. A special shoutout to the bus drivers for their excellent skills too. I was thoroughly impressed with the hotel arrangements and Baya Classic boat in Halong Bay. This is our second Gate 1 trip and won't be the last. Thank you to the team at Gate 1 for making our Gems of SE Asia the most memorable, educational and culturally exceptional trip. We have a new outlook on the people of Cambodia, Thailand, Laos and Vietnam. Please know that without Vit and our guides, this would not have been possible.